close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

VYLmedia Reviews

VYLmedia strives to provide the highest quality residential VoIP phone service with the best possible features and services at the best possible price. VYLmedia offers its customes products such as VoIP adapters, local phone numbers, and a variety of valuable services. VYLmedia truly is a one-stop solution for all your VoIP needs. Whether you need to connect locally or globally, VYLmedia can provide for your communication needs.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Voip Your Life - Great CS

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

We switched to Voip Your Life after the Sunrocket crash/burn. We based our decision on Web reviews and the phone call experience we had with Voip Your Life. We bought the annual global service due to several hours a month of calls to family in the UK. Give these folk your business.

They answer the phone after typically 30-90 sec hold times. Customer service are US-based. They are not the cheapest ser
I'd like to see an additional/second physical phone line offered.
Yes

Loving it! I will never go back to landlines now.

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I decided to use VOIP Your Life after reading the reviews here on this site. I have not regret it. VYL has cut down my phone bill to a fraction of what I was paying the local phone company! PLUS I'm getting all the extras like caller ID, call waiting, call forwarding, call blocking, answering service, and a whole lot more without paying extra for them! I didn't have any of that with my very basic plan with my local phone company and was paying 4X as much. VYL has been a blessing to our budget! Now I'm trying to get my family to come on board as well.

Getting more services than I'll ever really need or use without paying extra for it. Great customer service. Phone sound
Cannot use Tivo dial-up. (Ended up getting a new Tivo with wireless access. Situation solved for the better.) Not able t
Yes

Highly Recommend Voip Your Life

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have used 3 other voip service providers before Voip Your Life, so can with all honesty tell you they are absolutely the best! Customer Service is efficient, honest, and professional, not one problem setting up the service, and the sound quality is pleasantly amazing! After so many problems, and rude customer service in the past with other voip phone service providers, I am so thankful I discovered Voip Your Life, using the internet search engine.

Professional efficient customer service personnel, easy set up, programed perfectly, excellent voice quality, everything
None
Yes

Misplaced trust?

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)

As a SR refuge, I refused the cheaper companies and, from the prior reviews, thought voipyourlife would be excellent. If only...

Rough transistion; I'm still waiting...
Erratic delays when placing calls; odd, hard-to use configuration tools; polite but not well informed nor plentiful cust
No

Really problematic, at least after SR meltdown...

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2.8
Average: 2.8 (1 vote)

I'm a disappointed SR refuge, because voipyourlife's scoring from the prior reviewers is NOTHING like my experience. Customer service cannot answer any questions at all; some of them sound like brand new hires who don't even know the terms. The technical support folks are slow, and uncertain how various modems and configurations work. Service has been erratic(it is down again today), and there's a long delay after dialing.

Well, it works, most of the time...
Long delay after dialing; polite but not deeply knowlegable staff. Difficult to use their control panels because hyperl
No

COMPLETELY DEAD

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Can't even log in to site anymore.

NOTHING
DEAD
No

System down now

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

Well, I posted my first impressions last month but today I must say that there seem to be less impressive reviews lately ... I wonder why? Is this another SunRocket?

At this point I have to say there is NOTHING PRO to say - system is totally DEAD, not even a place to call.
System is DOWN, can't make or receive calls, no answer on Customer Service or Tech Support lines. I can log in to the w
No

a

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
3.2
Average: 3.2 (1 vote)

After 2.5 weeks of service I am thinking of leaving the company because their sound quality do not match Sunrocket's. I am not sure their tech support can fix the problems.
1. Calls take a long time to go through. General sound quality is lower than Sunrocket (wished they had not gone away)
2. Calls to India are of poor sound quality, will not go through easily (try several times), and billed in spite of no connection. In addition, calls get cut while talking.
I do not want to immediately run away as I just ported my number from SunRocket, but like to know if any of you had positive experience with India calls. If so, I can try to match those settings. I have high speed FIOS connection.

No

Too long to get help.

user_review
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

I have been a customer for less then a month. I am having problems with voice mail. I called VOIP.com three times and ended up hanging up two times after holding for 50 minuntes. I did get a person the third attempt after 55 minutes. This person issued a trouble ticket on 8/2/07. To date there has been nothing done.

bad service and customer service.
No

Customer Service cannot fix problems

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)

Customer services isn't about answering the phone and being friendly. It about fixing your problems or giving you a time frame when they can.
They cannot fix the Caller ID issues despite multiple calls. They say they are sorry its a problem in their system that affects only a small number of users. I DON'T CARE. It affects me, will you ever be able to fix it? Response: We cannot provide a time frame when we can fix it.
It takes forever to me to place a call unless I push the # key after dialing. Same issue customer service cannot tell me when they can fix it.
The people I call report here beeps on the line like I am pushing keys on my phone even though I'm not.
Look closely at many of the good reviews on this site. Many of them seam canned. Many of them are from the same person repeating himself....Like he got paid or he a friend of the family.

No

Pages

VYLmedia

-
2006Year Founded
72%Recommend
175User Reviews

Overall Rating

4
3.95
80%
79%
81%
81%
79%

Service Locations

    Recent Reviews

    BryteCall Logo
    5
    BryteCall

    Great service! was very simple and quick to get our new system setup. Jonathan was our rep. highly recommend.

    March 26th, 2024 - italdoors
    BryteCall Logo
    5
    BryteCall

    BryteCall has been easy for use and their customer service is very responsive. Furthermore, BryteCall offers great rates making it a suitable choice...

    March 23rd, 2024 - Mike Vanessa

    Most Recent Blog Posts

    Everything You Need to Know About TCPA Compliance

    In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...

    Mar 15, 2024
    How Does Outbound IVR Work?
    How Does Outbound IVR Work?

    Interactive Voice Response (IVR) systems have become an integral part of modern communication strategies for businesses across various industries. While inbound IVR is widely known for its role in...

    Mar 15, 2024