Vonics Digital Reviews

I have never heard of worst service anywhere than this company. I am so frustrated with the service that I willing to sue the company. anybody willig to join in to make it a class action, let me know. They do not respond at all. My number did not get ported because of them, so i lost my number. They did not give me the plan as I requested. Let's sue them, they might listen.
Shahid

Here is my review of my Vonics VOIP service. After carefully looking into several VOIP companies I ended up choosing Vonics. It was mostly based on the plan price and the international rates of Vonics. I read lot of reviews and noticed that just about every company has been receiving bad reviews lately including the big names like Verizon, Vonage and Packet8. The big guys had far worse reviews than most and they are supposed to be the better and bigger companies. So why pay twice as much for the same service.
I ordered online and received couple of emails confirming the order and the receipt. I signed up for the Platinum Unlimited Annual Plan. This was the best deal I found in the market and it came with a free virtual phone number. I was a bit concerned about “getting what you pay for” while looking and comparing prices. I received my Linksys router in 5-6 days via ups and was up and running within 5 mins! The router comes with two phone jacks and one lan and one wan jack. I also added a fax line which I use for my work line as fax and voice. It comes with 300 mins out going and unlimited incoming mins which is perfect for using as a second line. They don’t offer annual plan for fax which sucks.
Ok so far so good. The voice quality is good and it has been working without any problems for 5+ weeks now. I did notice the service was not working few times but once I restarted the router everything started to work normally. I am not sure if that was my Internet or the Vonics service. Some of the features are a bit quirky to setup, but they work. I got a new phone number initially and once I was satisfied I signed the letter of authorization to transfer my old number. It took eight days to have my number transferred from at&t to Vonics. I have three of my friend’s signup with Vonics and I haven’t heard of any negative yet. Let’s hope they stay consistent. It took some convincing for my wife to move to VOIP. She is still a skeptic and doesn’t believe the industry will survive. I have my fingers crossed. Please dont let me down or I will never hear the end of it.

Customer Service is POOR. We switched over after Sunrocket closed and have been disappointed with how we've been treated as a customer. The service is average, cuts out on occasion, my voicemail still doesn't work nor does my call waiting. I've attempted several times to get help but have not got any. AND to top it off, I found out today that 911 doesn't work (even though I received an email stating it was activated)

I've had Vonics for now about a month. I was burned by Sunrocket and came across their site. I have the prepaid one year plan and they gave me a local PH# for Pakistan. Initlally the ph# they provided did not work but after waiting for a week they gave me another one which has been working great. My only beef with this company is their customer service. Recently I've had a very hard time getting a hold of anyone. They are taking very long to respond even if you email them. I am very happy with the pricing and the call quality but service needs to be impprovided immediately.