Vonics is a digital communications service provider that specializes in business and residential VoIP.
Update: Vonics Digital is no longer in service as of 2008
Don't fool yourself. Stay away from this one
I have been with this company since 07/2007 and I cannot wait when my year contract is over. The first thing is: NO PHONE SUPPORT. If someone posted otherwise, this person is a liar. I have tried to call at least 25 times at various days, times, holidays, no holidays. They always have an EXTREMALLY HIGH CALL VOLUME. The only choice you have is to send an e-mail or fax and get a ticket number. I have used Sunrocket for 1.5 year before and was a happy camper before they went out of business. I should have my head examined before I signed with Vonics. I read a review that said you cannot get any support over the phone. I did not believe. Oh well.
My problem started when I was trying to forward my old phone number. Instead of 7 days it took over a month. The response on every e-mail I sent was they do everything possible and it was not their fault but FCC. I had to write an upsetting e-mail that I terminate their service. Only then it was finally done.
Voicemails: Every VOiP company has a feature that a new voice mail can be sent to you over e-mail. Basically, you receive a sound file. Well if this sound file is of a bad quality you cannot understand anything. Same thing is here. Half of the voice mails a cannot understand and have to call to check it. If some one leaves you a short message, something like: hey call me back, it is not even recorded in the e-mail’s sound file. So, you treat it as a Hand Up, but it is not.
My current problem has been going on for around a month. People call me and get a voice mail. Sometimes it would ring ones, but most often it would not. Normally, in order to fix a problem you talk to a tech rep while you are at home and have access to your equipment. In this case it is not an option. Remember, you have to send an e-mail and wait for a response back. Then you can try whatever the e-mail suggest and send a response back if it did not work. Someone may say it is a problem with your internet provider. Not so fast. I am a network administrator and have been doing it for a long time. I have a software that tells me if my internet is down. During every reported instance when people could not reach me my internet was up.
International calling: Vonics gives you $3 a month free toward international calling. A few months back I have noticed that I could not make international phone calls. The recording stated something like I did not have enough founds on my account. That did sound strange. I logged on to my account and realized that provided credit card was no longer active. My fault – correct, agreed. However, company has my e-mail and my phone number. Call me, send me e-mail. I am not hiding. To make a story short, I did update my card number but, 1.5 months later the problem still exists: I cannot make international phone calls beyond $3 limit. Back to square one: sent e-mail and wait for a response. I really needed to make some calls during new year night. Remember: NO PHONE SUPPORT.
Sound Quality: It is ok. Sometimes you get Echo but it is not that bad.
To sum it all up: Vonics has lots of useful features and their price is good. Everything I wrote above, comes as a part of the service for free. No it is up to you to decide whether you want it or not.
Listed Features, price
Support, Problem resolution
No
