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Vonage Reviews

Since 2001, Vonage has been offering high quality and affordable residential calling to home phone customers. Their home phone plans are flexible, cost-effective, and feature-rich. Plus, Vonage offers customers the option to keep their number at no additional cost. Vonage also confidently offers a 30-day money back guarantee; so if you are not satisfied with Vonage service, return all equipment and port your number within thirty days for a refund.

For Vonage business VoIP service, check out the Vonage Business reviews page.

Update: Vonage purchased BasicTalk

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

An established name in the telecommunications industry, Vonage provides powerful residential VoIP services that are affordable and easy to set up. They offer four home phone plans that are flexible and loaded with all the right features to let users stay in touch no matter where they are in the world.

Four Flexible, Feature-Packed Home Phone Plans

Residential VoIP customers can choose from four phone plans: Vonage North America, Vonage World, U.S. & Canada 400, and Vonage 3000 To Globe Philippines. For as low as $9.99 per month (for a full year contract), users can enjoy over 25 calling features (such as SimulRing, Three-Way Calling, Voicemail, and Call Forwarding) that come free in all plans. Users can also choose to add more features (such as a Dedicated Fax Line and Virtual Number) to enhance their plan.

Take Your VoIP Service with You

Vonage understands that people are increasingly on the go today. This is why all Vonage calling plans come with the Vonage Extensions App. This lets you make and receive calls using your smartphone as if you were at home.

 
Write your own review

Vonage made my life easier

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

My husband travels internationally a lot on his job and calling internationally from my cell phone costs a fortune. I got the Vonage International plan and I cannot believe how easy and cheap it is. Sometimes my husband takes the adapter with him so he can call me from where he is and he gets the same low rate.

Great sound quality, ease of use and great international rates
none so far
Yes

Basictalk saved me a lot of money

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I love to save money and I am saving a bundle with the unlimited domestic calling. I am so happy to not to have to pay for calls to my daughter upstate and my son in Florida. I mean just my in state calls were killing me since my daughter had he first baby we have been talking a lot more and for long periods of time and it really added up. It was very easy to set up and start using and the quality has been good. I would recommend to anyone.

Price Easy to use
Yes

Basic Talk is Terrible

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
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1
Average: 1 (1 vote)
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Average: 2 (1 vote)

I subscribed to BT in mid December. It is now Jan. 7 and I still have no service. Their customer service, if you can call it that, is useless. The problem is that I want to transfer my present number. BT just can't seem to manage this even though they SAY they offer this service. I just keep getting emails asking for the account # I want to transfer even though I have given it to them several times. They are still scratching their heads over the number transfer. Contacting them to complain is next to impossible. I posted a complaint on their Facebook page and got a lame response. Then they deleted my FB complaint. Steer clear of them. They are either totally incompetent or fraudulent.

None
Everything
No

I Saved Money with Vonage

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

We started by using Vonage in our vacation home in Mexico and found that it saved us a lot of money and it was easy to use with good quality. We decided to try using it at home in the states and found that it saved us a lot here too as we got unlimited calls to every where in the US. It really surprised how much it saved us on instate calls. We are very happy with Vonage

Saved Money Easy to Use
Yes

Vonage Review: hightly recommend their service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

i have been using vonage service since past 8 months and i have been extremely happy with their service. Voice quality is excellent and customer support is amazing. i would hightly recommend their service.

voice quality, customer service, plans
none
Yes

Vonage - A Customer Review

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5
Average: 5 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
3.2
Average: 3.2 (1 vote)

When I first got Vonage, I thought it was great.  Call quality was nearly as good as a land line, features were excellent, and the ability to take the adapter with you while traveling was appealing.   I am in Mexico much of the year, and to be able to call the U.S. and Canada for free (and to have family and friends be able to call me here without facing international charges) is great.  The router has been reliable.
However, since I first signed up with Vonage, many other VOIP companies have surfaced.  And as Vonage's rates have increased substantially (12.5% just in the past year), rates from the other companies seem to be more in line with what a VOIP provider should charge.  My annual bill for Vonage is going up to $270 (prepaid for one year) from $240.  As I am shopping around, I am seeing other companies with higher customer satisfaction ratings charging less than half that.  My current contract is up in July, and I will likely switch to another company with better customer service ratings and lower costs. 
If anyone living in Mexico has had experience with other U.S. based VOIP companies, I'd like to hear from you.

I've been with Vonage for more than three years. I live primarily in Mexico and the sound quality and service is really quite good here using a DSL connection. The fact that when I am traveling I can take the adapter and use it pretty much universally is awesome.
Customer service is absolutely the worst of any company I have ever dealt with. If you need customer service, you must repeatedly call until you get a rep in the U.S. (those in India have absolutely no idea what they are doing). The pricing for Vonage keeps rising to the point that it is no longer affordable.
No

Re: Vonage

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5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

I can't say anything significantly bad about this company or its service, except that the disconnection charge is substantial.  It seems a little pricey, but for the service, you can't beat it.  I thought the basic plan wouldn't afford me enough minutes/month, but I never come close to using all of my minutes.  The premium plan really isn't worth the money unless you make a lot of overseas calls (at least one or more long calls per week).  As for the reviews that call Vonage a "trap" and say their customer service is poor, I've never had that experience.  They respond to email within hours, and they actually answer their phone!!!! 

Great features, especially the ability to ring your wireless phone simultaneously (never need to give your cell number again) and use your cell number as a back up if your internet goes down; very strong customer service; couldn't be easier to install (just connect the router -- that's it). Had this service for 8 months and have never had an outage or a problem.
Router is really limited compared to other VOIP routers, like the Linksys SPA3102; hefty disconnect charge.
Yes

Great Offer - Two months free - Unlimited calls to India

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Great Offer - Two months free - Unlimited calls to IndiaFANTASTIC SERVICE! LOVE THE SAVINGS. HERE'S A GREAT COUPON TO GET YOU STARTED!!2 MONTHS FREE of Vonage Phone Service.+.FREE ACTIVATION.+.FREE ROUTER! Go to: http://www.vonage.com/friend Under "Redeem Now" enter the code 2013771689 . Enjoy your TWO FREE MONTHS of service - pick whichever service you like! ENJOY!! and Enjoy the unlimted calls to India and other countries by selecting 24.99 plan...

Yes

Vonage is solid, reliable service

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3.4
Average: 3.4 (1 vote)

I've been a Vonage customer since 2004. Back when Vonage started there was almost no competition, today there are many options and challenges for VoIP providers, including Vonage. Vonage's main advantage is that they have been in the game long enough that they have been able to establish solid, fairly reliable service. Everybody is going to experience occasional issues, so it is important not to flip out over it, but instead take everything in stride.
While there are many other providers who can undercut Vonage's prices, be aware that with many of them (maybe most of them?) that you may also "get what you pay for" with less-than-stellar phone service, customer service, technical support and equipment. One good thing that can be said for Vonage is that they are consistant in every area - both good and bad.
As for me personally, I've only had two issues with my service in the last five years, both of them related to the Vonage ATA going bad. I have had one good experience (a device shipped to me overnight -- call went in at 10PM on a Tuesday & device arrived at 8AM on a Wednesday) and a mediocre experience (took 5 days between Vonage & UPS foul-ups to get me a replacement device from Fri-Tues). Both of those can be blamed squarely on customer service. Overall I do not have many issues with customer service, based in part because I work in customer service for a living, I know how to talk as well as discuss "the art of the deal". But when things have been bad, they can be VERY bad and I end up escalating the call to a supervisor or account manager to resolve.
Technical support, on the other hand, has always been rock-solid, quick and efficient, no issues for a geek like me.
One fact that many people might not be aware of: there is an excellent support site at http://www.vonage-forums.com/ that is operated by individuals who are customers and fans of Vonage's service. It is not a company funded or sponsored site (other than the referral fee the site gets if you sign up for them). There are many helpful individuals there who can provide you with assistance if you're having problems. There are also a couple of Vonage customer service and technical support employees who lurk on the boards as well, and occasionally reach out to individuals who are having extreme problems. Overall vonage-forum.com is a much better resource for assistance than calling Vonage's own web site & support forums. Give them a try first before abandoning all hope.

Vonage provides solid, reliable VoIP service. The service carries the most popular phone features that residential users desire, and is squarely aimed at wooing those still using traditional phone services (POTS) from the big companies like AT&T, Verizon & Qwest. They do offer nice features such as delivering your voice mail to your e-mail, and even voice-to-text transcription. Exceptional technical support is available for those who have technical issues with their equipment.
The two most frequented complaints are unfortunately the most 1. First, customer service can be an issue, especially if you're speaking to an agent outside of the United States. I've experienced better technical support in general, but with VoIP there are MANY providers who have far worse customer support. A fair assessment of customer service is "it depends who you talk to." The other issue are the fees. These have been steadily increasing over the last few years, and come from three sources: Increased fees of services; increased federal, state & local taxes & fees; and inclusion of FCC-allowed "recovery fees" that all communication providers (phone, Internet, cable, satellite, etc) are allowed to include. Over the last two years my non-service related fees have increased from roughly $3/mo to $6/mo. Vonage does have a limited range of devices that you can use with their service, which makes things both slightly more expensive as well as limits customer choice. The upside on this, however, is that it reduces Vonage's support costs and allows their technical support to quickly resolve issues when not having to deal with a myriad of devices and set-ups.
No

Vonage: Terrible customer service

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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)

When the number porting did not work properly after 20 days, I cancelled service. Vonage refused to acknowledge the cancel until after 30 days and billed me for the 2 years early cancellation fee. It would cost more in legal fees to fight for the refund, however I'm waiting for the class action suit against this low life company!

No

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Vonage

Holmdel , NJ
United States
2001Year Founded
50%Recommend
24User Reviews
Get Quote

Overall Rating

3.2835
3.38
75%
68%
67%
55%
67%

Service Locations

  • United States
  • Canada
  • Puerto Rico
VoIP app

The Skinny

When it comes to residential home phone service, Vonage offers three different plan types to suit your calling needs: Vonage North America, Vonage World, and U.S. & Canada 400. Vonage North America is their newest plan, and gives subscribers unlimited calling using either your home or mobile phone across the U.S., Canada, and Mexico. The Vonage World plan (their most popular offering) includes unlimited calling to more than 60 countries, on top of unlimited calling to mobiles in 10 countries. The U.S. & Canada 400 plan is catered towards residential customers who only need limited minutes, yet still want a VoIP-powered residential phone system. It comes with 400 included minutes, with a low per-minute charge thereafter.

the rub

The Rub

Vonage World is their most popular plan, and rightfully so: it meets all the needs of today's consumers for one low price. Choosing their one-year agreement promotion can help you secure only $9.99/mo. for the first six months, with $27.99/mo. thereafter. Plus, it also includes free shipping and free activation! The plan includes unlimited local and long distance calling on top of unlimited talk to more than 60 countries (see provider's site for details). Additionally, the Vonage World plan includes unlimited calling to mobile devices in 10 countries. And as always, calling other Vonage subscribers is free! The plan also includes 25+ features, the Vonage Extensions app, and a mobile app. 

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Bottom Line

If you're looking for affordable and unlimited local, long distance, and international calling, Vonage has the plans for you. Their included feature set covers all bases, giving users the tools they need to effectively manage their calls, voicemails, and more. They have seniority in the VoIP business, and are very competitively priced with other providers in their market. They even let you port your existing number for free, or give you the option to select a new phone number from an area code you choose. 

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Awards

Vonage has received the following awards:

  • 2015 Internet Telephony Product of the Year for their Vonage Extensions App
  • 2014 People's Choice Stevie® Award for Favorite Customer Service
  • 2014 Silver Stevie® Award for Customer Service Department of the Year
  • 2014 North America Price/Performance Value Leadership Award from Frost & Sullivan
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Our Two Cents

Simply put, Vonage brings together price, features, and customization in their residential plan offerings. They are an established provider in their field, and have the experience in delivering a high-quality product. Their residential plans help make domestic and international calling affordable, all for low monthly rates. Plus, you have the ability to customize your residential phone system by adding toll-free numbers, virtual numbers, a dedicated fax line, and more. And their award-winning Vonage Extensions app lets you take your home phone anywhere and use your smartphone to call.

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