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Home > All Providers Reviews > Vonage Business Solutions

Vonage Business Reviews

Vonage pushed VoIP into the mainstream and has been a pioneer in the business communications industry since. True to its roots as a technology disruptor, Vonage has embraced technology to transform how companies communicate to create better business outcomes.

Developed back in early 2000, the service was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an internet pioneer and investor, who previously created one of the first ever Voice over internet applications, known as Free World Dialup.

Vonage has grown extensively since its humble beginnings, and the provider went public in 2006. Ever since, Vonage has been innovating their platform, and expanded into the Business VoIP market by acquiring Vocalocity in 2013. Vonage grew their business service into a powerful cloud-first platform that enables users to collaborate virtually anywhere, any way.

Vonage has also expanded their platform beyond business phone solutions. By acquiring Nexmo back in 2016, Vonage brought together their robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.More recently, Vonage has also partnered with Amazon to include their Chime solution in their Vonage Business Cloud platforms.

For residential service, check out the Vonage reviews page.

Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Vonage’s Business Cloud is one of the strongest offerings for SMB organizations looking to gain an entire Unified Communications platform that enables users to connect via voice, chat, text messaging or even video. Pricing is competitive, with plans tailored to fit specific needs and requirements, and month-to-month contracts are available as well.

Plans and Features Tailored to Your Business

What’s unique is Vonage’s separation between a Mobile and Complete plan. The Vonage Business Cloud Mobile Plus is designed for small companies that do not require desk phones and would rather utilize their Vonage service either on their computer, or a smartphone. This is great for remote teams, as well as smaller organizations, that are always on the go. This plan includes more than 40 powerful business phone features like a virtual receptionist, and voicemail to email.

For larger organizations, Vonage Enterprise provides hybrid network and bring your own broadband options with SD-WAN, elevated quality of service for all communications, even more advanced features, and deep integrations with mission-critical business applications like CRMs and WFOs. Vonage Enterprise is also built on top of a dedicated nationwide MPLS network, along with powerful features like visual voicemail, enterprise-grade conferencing for up to 300 participants and even call center functionality. Your business can completely tailor the solution with the features they need, instead of paying a price that includes features that will never be used.

As an added bonus, and a bit of a unique offering in the market, Vonage Business Cloud also includes a free subscription to Amazon’s Chime solution, providing users with another platform for collaboration including online meetings, video conferencing and team presence and chat. Their Nexmo platform is another example of how Vonage has expanded beyond phones. Nexmo enables business to engage customers across messaging, chat, social media, and voice – so things like sending verification messages or outbound marketing campaigns.

Overall, Vonage Business is a strong choice for any organization that is looking for a tailored approach solution, while still maintaining the flexibility and scalability of a cloud solution. Vonage manages to include an impressive feature set into a cost-effective, custom solution for every business, and their platform extensions like Chime and Nexmo help round out Vonage’s offerings to be much more than just Business VoIP.

Write your own review

Vocalocity: Have NO problems

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

When I was getting ready to launch my web-based design firm, I was looking to buy a phone system that could make a two room office with a couple of desks and drafting tables to appear to be a full-fledged design firm.  I searched around a great deal and found a number of providers that could provide this solution.  After weighing the benefits and actually talking to representatives at each of the companies that I was deciding between I chose Vocalocity.  The reps that I spoke to there were amazingly friendly and knowledgeable about their product/service.  With our three lines we are able to handle all of our calls and clients effectively and efficiently, Vocalocity can be a great solution to any phone system problems that you may have.

everything
we haven't experienced any
Yes

Great Value

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

My strategic consulting firm employs fifteen extensions from Vocalocity.  All of our end users claim that the phone system is simple to use and reliable.  We enjoy the simplicity of the system due to the fact that all of us wear many hats in the organization and having to worry about a phone system is just an unnecessary stress.  We have experienced one small outage over our year of service with Vocalocity but it was not significant enough to impact our operations during that period of time.  Overall, Vocalocity is a great way to reduce your costs and your in house responsibilities.

ease of use and scalability
Yes

Vocalocity: Awesome Hosted Phone Service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Vocalocity is simply awesome, the service is great and the price is unbeatable.  The company does not charge for each additional feature which makes keeping up with billing an ease, a huge problem that we experienced with our previous provider.  We use a T1 connection in our office which makes our phones as reliable as our Internet connection; it never goes down.  We have been happy with Vocalocity and feel that most any other small business would be too.

Price, Features and Support
None as far as I'm concerned
Yes

Vocalocity: Pleasantly Surprised

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

In PR you are always being forced to multi-task. I work in a small firm, and when my boss told me we were switching to a Hosted VoIP service, I told him I had heard that this type of service had a whole host of problems such as having to constantly restart the phone, loosing contacts on the phone, in order to reconnect to their network if it does connect, or having the network drop the line entirely. Regardless of my warnings our company switched to Vocalocity and surprisingly we have had no problems. We have unlimited calling, and my favorite feature is the voice-mail to e-mail. This included feature is a life-saver for me, my voice mail is transcribed into text and sent to my e-mail so that I can check it while on the phone or in a press conference. 
 

Voicemail to email
Yes

Vocalocity: cheap/good service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

I chose Vocalocity for the price and I have not been let down. I know that a lot of people think that a cheaper price many times means poorer service, with Vocalocity it is quite the contrary.  I only have a couple of lines and because of that can save a lot of money by having my PBX hosted. However, my business were to grow to say, over 100 employees then it would be more cost effective for me to own my own PBX, but I will never have nearly that many employees. All and all their service is strong and reliable and I would recommend them to anyone working in a small business.

 COST
 limitlessly scalable, but eventually more expensive
Yes

Pages

Vonage Business

Atlanta , GA
United States
2003Year Founded
84%Recommend
65User Reviews

Overall Rating

4.4
4.58
91%
86%
88%
87%
91%

Service Locations

  • United States
  • Canada
  • United Kingdom
VoIP app

The Skinny

Vonage Business (formerly Vocalocity) provides a reliable business VoIP phone service for small and mid-sized businesses. Founded in 2001 by Jeffrey A. Citron, Vonage is one of the largest cloud communication companies that offers both solutions to both businesses and residences. The company offered the first ever VoIP platform for 911 calls in 2003, and worked alongside Circut City to be the first to offer VoIP services nationwide in retail stores in 2004. From then on, Vonage's VoIP offerings have steadily increased, and included WiFi phone, virtual numbers, visual voicemail, and more. The company even acquired three key VoIP patents from Digital Packet Licensing Inc in 2006.

Most recently, Vonage extended their reach into the mobile world and released the Vonage Mobile® App, now compatible with the Apple Watch. 

the rub

The Rub

Vonage Business offers three different different plans: Starter, Essentials, and Premium. Each plan comes with Vonage's standard 40+ features with additional offerings depending on the tier. Vonage Business also offers a Build Your Own plan for $39.99/month/line, allowing you to build the perfect plan for your business by selecting the number of phone lines, the type of phone lines, and the features you want. With Vonage Business you also get the Vonage Business Desktop, a free application that brings control of your phone system to your computer. The Desktop presents real-time features and VoIP plugins like Call History, Caller Location, and more. Vonage also offers VoIP equipment for purchase from some of the leading names in the VoIP equipment industry.

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Bottom Line

As far as VoIP solutions go, Vonage has you covered. When it comes to your business, they give you three different tiers that are affordable and suited towards businesses of all sizes. Their plans come with a host of productivity features that can help your business maximize time and money spent. Customers are supported by a large and experienced in-house support team, and extensive online resources and training are also available. With the Vonage business phone system, you save at least 30% over traditional providers, and no annual contracts are required.

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Awards

Vonage has won a host of awards, including:

  • 2016 People's Choice Stevie® Award for Favorite Customer Service
  • 2015 TMC INTERNET TELEPHONY Product of the Year Award
  • 2014 North America Price/Performance Value Leadership Award
  • 2014 People's Choice Stevie® Award for Favorite Customer Service
  • Named one of North America’s Fastest Growing Companies on Deloitte’s 2013 Technology Fast 500
  • Honoree in the Telephone category at 2007 Innovations Design and Engineering Awards
  • Vonage's Chairman and Chief Strategist, Jeffrey Citron, was selected as one of the Top 100 Voices of IP Communications by INTERNET TELEPHONY magazine for 2006
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Our Two Cents

Vonage is a top-tier name in the VoIP industry. You can find exactly what you need on their site and choose a plan that is right for your business. Their affordable pricing will help you save around 30% compared to a traditional phone service. Vonage has a very concise list of features that are included and aimed at helping you maximize your phone system's potential. However, they do charge extra for their premium features. Be sure to check their Features listing to see what is included with your subscription. The company maintains its own technology and proprietary cloud platform and frequently rolls out new system features and functionality. It’s a robust and time-tested system that is among the best values in the industry.

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