close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.
Home > All Providers Reviews > Vonage Business Solutions

Vonage Business Reviews

Vonage pushed VoIP into the mainstream and has been a pioneer in the business communications industry since. True to its roots as a technology disruptor, Vonage has embraced technology to transform how companies communicate to create better business outcomes.

Developed back in early 2000, the service was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an internet pioneer and investor, who previously created one of the first ever Voice over internet applications, known as Free World Dialup.

Vonage has grown extensively since its humble beginnings, and the provider went public in 2006. Ever since, Vonage has been innovating their platform, and expanded into the Business VoIP market by acquiring Vocalocity in 2013. Vonage grew their business service into a powerful cloud-first platform that enables users to collaborate virtually anywhere, any way.

Vonage has also expanded their platform beyond business phone solutions. By acquiring Nexmo back in 2016, Vonage brought together their robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.More recently, Vonage has also partnered with Amazon to include their Chime solution in their Vonage Business Cloud platforms.

For residential service, check out the Vonage reviews page.

Get a Free VoIP Quote

Only a few simple steps. (Step of 5)

You are requesting a quote and other information regarding your telecommunications needs.

Please refer to our Privacy Policy or Contact Us for more details.

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Vonage’s Business Cloud is one of the strongest offerings for SMB organizations looking to gain an entire Unified Communications platform that enables users to connect via voice, chat, text messaging or even video. Pricing is competitive, with plans tailored to fit specific needs and requirements, and month-to-month contracts are available as well.

Plans and Features Tailored to Your Business

What’s unique is Vonage’s separation between a Mobile and Complete plan. The Vonage Business Cloud Mobile Plus is designed for small companies that do not require desk phones and would rather utilize their Vonage service either on their computer, or a smartphone. This is great for remote teams, as well as smaller organizations, that are always on the go. This plan includes more than 40 powerful business phone features like a virtual receptionist, and voicemail to email.

For larger organizations, Vonage Enterprise provides hybrid network and bring your own broadband options with SD-WAN, elevated quality of service for all communications, even more advanced features, and deep integrations with mission-critical business applications like CRMs and WFOs. Vonage Enterprise is also built on top of a dedicated nationwide MPLS network, along with powerful features like visual voicemail, enterprise-grade conferencing for up to 300 participants and even call center functionality. Your business can completely tailor the solution with the features they need, instead of paying a price that includes features that will never be used.

As an added bonus, and a bit of a unique offering in the market, Vonage Business Cloud also includes a free subscription to Amazon’s Chime solution, providing users with another platform for collaboration including online meetings, video conferencing and team presence and chat. Their Nexmo platform is another example of how Vonage has expanded beyond phones. Nexmo enables business to engage customers across messaging, chat, social media, and voice – so things like sending verification messages or outbound marketing campaigns.

Overall, Vonage Business is a strong choice for any organization that is looking for a tailored approach solution, while still maintaining the flexibility and scalability of a cloud solution. Vonage manages to include an impressive feature set into a cost-effective, custom solution for every business, and their platform extensions like Chime and Nexmo help round out Vonage’s offerings to be much more than just Business VoIP.

Write your own review

Vocalocity: Great when working

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

We have Vocalocity for over a 2 years allready,  recently we experianced terable cutoffs, brakings in the lins and overall bad voice quality.  The strange part is that it start happening sudanly even we haven't changed anything on our rauther, firewall or settings,  so it's clearly somethign on thair side.  We ware more then happy with them wile was working and today everithing again seams to be back in normal.  So I have no idea what was it neider people from Vocalocity new,  thay tried to blaim it a little bit on our ISP provider and Firewall company but it wasn't thair fold as thay didn't changed anything,  and we indeed received couple emails from Vocalocity that clearly indicate thay are workingon software and hardware updates.  So since we are back in normal now, we will stick with Vocalocity but if again we have autage taht is month long we will eb looking for diferent provider. 

Great wile working
Not usable wile not working (we ware out for a month) we think we should get refund from them.
Yes

Vocalocity: reliable service

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I run an IT support service out of my home and only require one phone to conduct business. To illustrate the scope of my business, I will have at most, two calls on hold at a time but even that is not too common.  While I am not on the phone all of the time, I have to say that when I need to use it Vocalocity has made the small business phone system a snap.  I can manage the auto-attendant with ease and despite not using all of the features; the ones that I do use are extremely valuable to me.  Overall the service is reliable and the calls are always clear, Vocalocity knows what its doing.

features
none
Yes

We are very happy with Vocalocity

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

My husband and I are design consultants who work primarily out of our home.  We have a portion of the house devoted to work and actually have a couple of employees who come to work with us each day.  Since we are based out of a residence we were initially concerned with what customers would think about calling our home for work matters.  So we looked at a few options and ended up with Vocalocity.  For a year now we have been using the service and we are pleased.  The phones were extremely easy to set up and we make and receive calls as if we were using a traditional phone system.  Vocalocity gave us the image that we needed at a cheap price without requiring us to change our business at all, it has been great.

Everything
Yes

Great phone service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.8
Average: 4.8 (1 vote)

We switched to Vocalocity after having spent a number of months of trying tirelessly to run our business over Comcast’s “Business Class” phone solution.  We did a good bit of shopping before hand in order to ensure that we were not going to have another ordeal like we did with Comcast.  I was told to ask small business VoIP providers about their historical track records in the VoIP field.  With VoIP being so new it is easy to find a large number of providers who do not have the experience necessary to support businesses, no matter how small they may be, and Vocalocity came through as one of the most qualified in terms of historical performance.  I have been happy with the decision thus far and plan to add on a few more lines in the near future.

Price and friendly sales staff
not open on the weekends
Yes

Vocalocity: Great Option

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Vocalocity is a good hosted VoIP phone solution.  I have used a number of providers over the years, including the likes of Aptela, Nextiva, Phone Power, Packet8 and a few others.  I have used all of these services for a period of time because I have a tech blog where I compare various technologies and one day I had the urge to start a Business VoIP review section in my blog.  I have to say that the experience with Vocalocity, from beginning to end, was overall the best.  It was kind of a test, they had no clue that I was signing up for the purpose of reviewing their company, but they passed.  The other companies were not all that bad but Vocalocity had them beat in customer service and timeliness.

Reliability
not open 24/7
Yes

Vocalocity: good voip service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Service is good and the people know what they are talking about. The best part was that they did not try to force me into buying anything that I did not want or need, I liked that.
 

All around good service
Not having found them earlier
Yes

Vocalocity: After 2 years, we're sticking with!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.8
Average: 4.8 (1 vote)

We have been with Vocalocity for two and a half years now and have experienced some ups and downs, but we stuck with them.  My wife and I who run a business out of our home can say that Vocalocity has made great strides to improve its service over the years and that it is now just as reliable as any standard phone service provider.  With the strength of modern internet connections it has become rare for us to ever have a dropped call or poor sound quality.  The service is also feature rich which allows you to structure the system in a way that fits your company best, we absolutely love it.
 

Everything now!!
Yes

Vocalocity: Reliability Triumphs

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I recently started my own event planning company out in Milburn New Jersey, and because I consider myself to be "technologically unadvanced" I left setting up my phone system until the last minute fearing all the problems that would come with the set up. My husband recommended that I use a Hosted VoIP service instead of an in-house PBX. This meant nothing to me, so I took his advice and chose Vocalocity and couldn't be happier. I get featured upgrades for free, there is no boxed service, and I don't have to worry about the hassle of it breaking. I cannot even begin to tell you how this has helped lessen my daily stress load. On top of the ease of use, I also get unlimited calling for 39.99 a month. In my business, where calling clients and companies far and wide is pertinent, this feature is a huge bonus. Now I just have to worry about unreliable customers, not an unreliable phone system.

Free featured upgradesNo boxed serviceUnlimited Calling for an extremely low rateWorry Free
none
Yes

Vocalocity is heads Above the Rest-Their Video is Right on!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Being technology challenged I was nervous about setting up my VoIP service and voiced my worries to the folks at Vocalocity before committing to their service.I found their video on YouTube, showing how they could set up 5 phones under 15 minutes.They said since I was a novice, I could at the very least set up my two phones in under 15 minutes. I was skeptical, but the process was so basic and easy. It took me no longer than 7 minutes to set up; I timed it. Since using Vocalocity I have had no major problems and I know that maybe it is because I have a T-1 connection, apparently the best type for VoIP, but I could not be happier. I recommend giving this service a try; if I can set it up problem free, I know that you can as well.

Easy Set UpGreat Customer ServiceProblem Free
None that I encountered
Yes

Vocalocity: Cutting Costs Not Quality

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

As a small business owner I am always looking to cut costs, as long as doing so does not affect the quality of my business.  I own a small market- research firm in Philadelphia and have begun to feel the pinch of the recession.  In looking at where I could cut back, I stumbled upon Vocalocity's hosted pbx.  The automated attendant feature seemed to be an easy way for me to save money by using the auto-attendant to route client calls to my staff.  I was initially nervous to use this automated service in place of a human secretary, but can honestly tell you that my experience so far has been problem free.

Yes

Pages

Vonage Business

Atlanta , GA
United States
2003Year Founded
84%Recommend
65User Reviews
Get Quote

Overall Rating

4.44
4.58
91%
86%
88%
87%
91%

Service Locations

  • United States
  • Canada
  • United Kingdom
VoIP app

The Skinny

Vonage Business (formerly Vocalocity) provides a reliable business VoIP phone service for small and mid-sized businesses. Founded in 2001 by Jeffrey A. Citron, Vonage is one of the largest cloud communication companies that offers both solutions to both businesses and residences. The company offered the first ever VoIP platform for 911 calls in 2003, and worked alongside Circut City to be the first to offer VoIP services nationwide in retail stores in 2004. From then on, Vonage's VoIP offerings have steadily increased, and included WiFi phone, virtual numbers, visual voicemail, and more. The company even acquired three key VoIP patents from Digital Packet Licensing Inc in 2006.

Most recently, Vonage extended their reach into the mobile world and released the Vonage Mobile® App, now compatible with the Apple Watch. 

the rub

The Rub

Vonage Business offers three different different plans: Starter, Essentials, and Premium. Each plan comes with Vonage's standard 40+ features with additional offerings depending on the tier. Vonage Business also offers a Build Your Own plan for $39.99/month/line, allowing you to build the perfect plan for your business by selecting the number of phone lines, the type of phone lines, and the features you want. With Vonage Business you also get the Vonage Business Desktop, a free application that brings control of your phone system to your computer. The Desktop presents real-time features and VoIP plugins like Call History, Caller Location, and more. Vonage also offers VoIP equipment for purchase from some of the leading names in the VoIP equipment industry.

bottom line image

Bottom Line

As far as VoIP solutions go, Vonage has you covered. When it comes to your business, they give you three different tiers that are affordable and suited towards businesses of all sizes. Their plans come with a host of productivity features that can help your business maximize time and money spent. Customers are supported by a large and experienced in-house support team, and extensive online resources and training are also available. With the Vonage business phone system, you save at least 30% over traditional providers, and no annual contracts are required.

award image

Awards

Vonage has won a host of awards, including:

  • 2016 People's Choice Stevie® Award for Favorite Customer Service
  • 2015 TMC INTERNET TELEPHONY Product of the Year Award
  • 2014 North America Price/Performance Value Leadership Award
  • 2014 People's Choice Stevie® Award for Favorite Customer Service
  • Named one of North America’s Fastest Growing Companies on Deloitte’s 2013 Technology Fast 500
  • Honoree in the Telephone category at 2007 Innovations Design and Engineering Awards
  • Vonage's Chairman and Chief Strategist, Jeffrey Citron, was selected as one of the Top 100 Voices of IP Communications by INTERNET TELEPHONY magazine for 2006
comment image

Our Two Cents

Vonage is a top-tier name in the VoIP industry. You can find exactly what you need on their site and choose a plan that is right for your business. Their affordable pricing will help you save around 30% compared to a traditional phone service. Vonage has a very concise list of features that are included and aimed at helping you maximize your phone system's potential. However, they do charge extra for their premium features. Be sure to check their Features listing to see what is included with your subscription. The company maintains its own technology and proprietary cloud platform and frequently rolls out new system features and functionality. It’s a robust and time-tested system that is among the best values in the industry.

Recent Reviews

net2phone logo
5
Net2Phone

My experience with N2P has been unequivocally great. They are available 24/7 and have always responded quickly. We are able to use them for our...

June 17th, 2020 - Mark Gilbert
nextiva logo
1
Nextiva

We signed a 3 year contract with Nextiva in anticipation of building and opening our new office on April 1st. Not only could we not finish building...

June 11th, 2020 - Snowglow

Most Recent Blog Posts

Best Virtual Event Software
The 9 Best Virtual Event Software Platforms of 2020

Virtual events are very much like many other kinds of meetings; only they take place over the internet. This technology allows visitors and businesses to collaborate, share information, connect with...

Mar 20, 2020
VoLTE VoIP
What is VoLTE and How Is It Different from VoIP?

Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...

Jan 07, 2020