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Home > All Providers Reviews > Vonage Business Solutions

Vonage Business Reviews

Vonage pushed VoIP into the mainstream and has been a pioneer in the business communications industry since. True to its roots as a technology disruptor, Vonage has embraced technology to transform how companies communicate to create better business outcomes.

Developed back in early 2000, the service was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an internet pioneer and investor, who previously created one of the first ever Voice over internet applications, known as Free World Dialup.

Vonage has grown extensively since its humble beginnings, and the provider went public in 2006. Ever since, Vonage has been innovating their platform, and expanded into the Business VoIP market by acquiring Vocalocity in 2013. Vonage grew their business service into a powerful cloud-first platform that enables users to collaborate virtually anywhere, any way.

Vonage has also expanded their platform beyond business phone solutions. By acquiring Nexmo back in 2016, Vonage brought together their robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.More recently, Vonage has also partnered with Amazon to include their Chime solution in their Vonage Business Cloud platforms.

For residential service, check out the Vonage reviews page.

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Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Vonage’s Business Cloud is one of the strongest offerings for SMB organizations looking to gain an entire Unified Communications platform that enables users to connect via voice, chat, text messaging or even video. Pricing is competitive, with plans tailored to fit specific needs and requirements, and month-to-month contracts are available as well.

Plans and Features Tailored to Your Business

What’s unique is Vonage’s separation between a Mobile and Complete plan. The Vonage Business Cloud Mobile Plus is designed for small companies that do not require desk phones and would rather utilize their Vonage service either on their computer, or a smartphone. This is great for remote teams, as well as smaller organizations, that are always on the go. This plan includes more than 40 powerful business phone features like a virtual receptionist, and voicemail to email.

For larger organizations, Vonage Enterprise provides hybrid network and bring your own broadband options with SD-WAN, elevated quality of service for all communications, even more advanced features, and deep integrations with mission-critical business applications like CRMs and WFOs. Vonage Enterprise is also built on top of a dedicated nationwide MPLS network, along with powerful features like visual voicemail, enterprise-grade conferencing for up to 300 participants and even call center functionality. Your business can completely tailor the solution with the features they need, instead of paying a price that includes features that will never be used.

As an added bonus, and a bit of a unique offering in the market, Vonage Business Cloud also includes a free subscription to Amazon’s Chime solution, providing users with another platform for collaboration including online meetings, video conferencing and team presence and chat. Their Nexmo platform is another example of how Vonage has expanded beyond phones. Nexmo enables business to engage customers across messaging, chat, social media, and voice – so things like sending verification messages or outbound marketing campaigns.

Overall, Vonage Business is a strong choice for any organization that is looking for a tailored approach solution, while still maintaining the flexibility and scalability of a cloud solution. Vonage manages to include an impressive feature set into a cost-effective, custom solution for every business, and their platform extensions like Chime and Nexmo help round out Vonage’s offerings to be much more than just Business VoIP.

Write your own review

Vocalocity and Restoration Medical

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5
Average: 5 (1 vote)
5
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5
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3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I had the pleasure of talking with Sarah in the past and Carlos just today 8/21/12 and it was wonderful talking with them. Their professionalism, skills and knowledge is something that keeps a company moving ahead. Thank you. Pat

professionalism, skills and knowledge from the reps whether in sales or support teams these are the only departments I had to use so far. Most of all their patience with me when I don't understand what I'm doing.
Nothing bad about the system nor service just a little PERK---I was thinking what would it take to put music on the phones: when we're wearing our headsets we can push a button on the phone to listen to some smooth Jazz or classical music and when the phones rings the music goes mute until you are completed with your call. Just something to think about. Now the catch is for all customers that have your system - probably give them 6 mos probation period (no charge) and if the want this service you can charge a month, yearly charge, therefore both parties are satisfied. I had this with another system and it works.
Yes

Vocalocity

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been very happy with Vocalocity. Great features for the money. I switched after having a bad experience with another service provider and have been very satisfied with the change.

Yes

People make the difference @ Vocalocity

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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4.2
Average: 4.2 (1 vote)

VOIP technology is terrific and provides features that we love - but in deciding which provider, it seems to me that people make the biggest difference.
Vocalocity, from sales, to installation, to ongoing support, has impressed me with outstanding personnel. Making the transition from an old premise based, analog system, to a hosted VOIP solution could have been difficult! However, for us, outstanding, personable, effective people at Vocalocity made the difference and the transition has been smooth and easy.
We have been very pleased and would recommend Vocalocity to anyone considering VOIP.

Yes

Vocalocity is awsome!

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I recently purchased an insurance agency and after researching all my options for phone service I chose Vocalocity! Meghan (who signed me up) has been very helpful in setting up everything I needed to get my system up and running. I have been very pleased with the customer service and quality of the phone service itself. I would recommend this company to any small business owner.

The customer service has been really great.
Yes

VOIP Business Service couldn't be any easier!

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

In working with my account executive, Megan, she couldn't of made the process of purchasing VOIP service for my customers any easier. From the simple ordering of phones, to the porting over of a number, to the working directly with one of my customers, everything went great.
Let's just say I recommend Vocalocity on a daily basis to my new and existing customers. It's a "business" must have.
Thanks Vocalocity!

Ease of installation, flexibility of service, feature list, great account/extension administration on the web.
iPhone App needs more features.
Yes

Vocalocity for reliable communications for business anywhere

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Vocalocity gave us top notch customer service from the sales process all the way through implementation and support.
We are a technology-based company that provides high-tech, customer-focused quality products and solutions, and we expect high quality service from our vendors as well. Vocalocity has met our high expectations, and has allowed us to easily provision communication solutions for our company and our clients.
We really like the option of having extensions anywhere that we have an Internet connection, and the system and features as a whole have been much better than our in-house PBX system.

Multiple simultaneous connections to extensions Uploadable audio files for IVR trees and audio prompts Softphones for PC, Android, Mac, iPhone, and iPad Voice-mail to e-mail eFax integration Call reporting
No cons thus far
Yes

Vocalocity - from a Manhattan, NY customer

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5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

My company has been using Vocalocity for a little over a year now and we have been extremely pleased. We had a lot of problems previously with Verizon, mostly customer service issues, double billing, not billing, getting one answer from one person and then a different answer from the next person you talk to. Final straw was when they cut off service for a day despite the fact we had a credit with the account. One of the primary purposes of moving to Vocalocity was to make sure we could route calls to our cell phones if there were issues with the main line. Until I made the move I didn't realize how much flexibility there could be with the phone service. We really have control of how calls are routed when people call now. Most of the time we let calls just ring through but the ability to route them different ways is great. And we really like the voice-mail feature that emails you when someone leaves a message. The transcription is not always very good but there is an actual audio file attached so you can play the message on your cell phone. Basically you are always aware of who has called you, whether you are in office are not. i was worried how it would affect our internet speed but I have not noticed any deterioration.

good sound quality. does not seem to affect internet speed. lots of flexibility and control over what happens when someone calls you
none yet
Yes

Vocalocity is a reliable and affordable partner to my business!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Vocalocity is a great partner to my business. We have been a customer for over two years. The service is affordable and reliable. In addition, Vocalocity continues to offer new features and functions to help increase productivity and provide information to help manage my business. The mobile app is awesome....love the flexibility. I definitely recommend Vocalocity as a top quality VoIP provider.

The cost, reliability and variety of service options are great. I especially like the mobile app and the options it provides. Whenever I've needed Technical Support, the reps were very knowledgeable and helpful.
Yes

Amazing company to work with - robust features

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

excellent company to work with. Tried a few other providers that "stretched" their marketing material and seemed very unorganized once you work with them. Vocalocity has been spot on with delivering since day one. I've been with them for other 3 years now and would recommend them to ANY sized business. very cost effective with robust features.

Business class voip. excellent customer service and tech support. very fast shipping. advanced features, constantly developing new features.
US based support, can't ask a customer service rep what country they are in.
Yes

Solid company - Great service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Have been with Vocalocity for over a year and found them very reliable. The feature set is very good, although there is always room for improvement. Great system for 1 or 2 line offices all the way up to 100's with multiple offices. Configuration is a breeze and if you get stuck, a phone call to one of the friendly reps will get you sorted out.
Highly recommend these guys!

Price, feature set and most of all - customer service!
A few features need further development, but they keep churning out updates all the time.
Yes

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Vonage Business

Atlanta , GA
United States
2003Year Founded
84%Recommend
65User Reviews
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Overall Rating

4.44
4.58
91%
86%
88%
87%
91%

Service Locations

  • United States
  • Canada
  • United Kingdom
VoIP app

The Skinny

Vonage Business (formerly Vocalocity) provides a reliable business VoIP phone service for small and mid-sized businesses. Founded in 2001 by Jeffrey A. Citron, Vonage is one of the largest cloud communication companies that offers both solutions to both businesses and residences. The company offered the first ever VoIP platform for 911 calls in 2003, and worked alongside Circut City to be the first to offer VoIP services nationwide in retail stores in 2004. From then on, Vonage's VoIP offerings have steadily increased, and included WiFi phone, virtual numbers, visual voicemail, and more. The company even acquired three key VoIP patents from Digital Packet Licensing Inc in 2006.

Most recently, Vonage extended their reach into the mobile world and released the Vonage Mobile® App, now compatible with the Apple Watch. 

the rub

The Rub

Vonage Business offers three different different plans: Starter, Essentials, and Premium. Each plan comes with Vonage's standard 40+ features with additional offerings depending on the tier. Vonage Business also offers a Build Your Own plan for $39.99/month/line, allowing you to build the perfect plan for your business by selecting the number of phone lines, the type of phone lines, and the features you want. With Vonage Business you also get the Vonage Business Desktop, a free application that brings control of your phone system to your computer. The Desktop presents real-time features and VoIP plugins like Call History, Caller Location, and more. Vonage also offers VoIP equipment for purchase from some of the leading names in the VoIP equipment industry.

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Bottom Line

As far as VoIP solutions go, Vonage has you covered. When it comes to your business, they give you three different tiers that are affordable and suited towards businesses of all sizes. Their plans come with a host of productivity features that can help your business maximize time and money spent. Customers are supported by a large and experienced in-house support team, and extensive online resources and training are also available. With the Vonage business phone system, you save at least 30% over traditional providers, and no annual contracts are required.

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Awards

Vonage has won a host of awards, including:

  • 2016 People's Choice Stevie® Award for Favorite Customer Service
  • 2015 TMC INTERNET TELEPHONY Product of the Year Award
  • 2014 North America Price/Performance Value Leadership Award
  • 2014 People's Choice Stevie® Award for Favorite Customer Service
  • Named one of North America’s Fastest Growing Companies on Deloitte’s 2013 Technology Fast 500
  • Honoree in the Telephone category at 2007 Innovations Design and Engineering Awards
  • Vonage's Chairman and Chief Strategist, Jeffrey Citron, was selected as one of the Top 100 Voices of IP Communications by INTERNET TELEPHONY magazine for 2006
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Our Two Cents

Vonage is a top-tier name in the VoIP industry. You can find exactly what you need on their site and choose a plan that is right for your business. Their affordable pricing will help you save around 30% compared to a traditional phone service. Vonage has a very concise list of features that are included and aimed at helping you maximize your phone system's potential. However, they do charge extra for their premium features. Be sure to check their Features listing to see what is included with your subscription. The company maintains its own technology and proprietary cloud platform and frequently rolls out new system features and functionality. It’s a robust and time-tested system that is among the best values in the industry.

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