I am writing this so others do not get cheated by them.
I signed up for their services on 16th March, they charged me for shipping of the terminal. I had asked for a primary number and a virtual number.
Seems actually they had not paid the shipper though they took the money from me. The shipper charged me again for the equipment shipment.
Then for next few weeks (20 days) my service is still not up. I am not assigned my 416 area code number, every day they tell me it will happen tomorrow. And I was loosing my earnings (I am a consultant) as I didnt get my phone line up. When I sign up from Vonage I get my phone number within 5 minutes, so its not that the phone numbers are not available.
On the otherhand these people goes on playing with my account, bogus transactions shows up, for which charges appear.
When I call them to to speak to them, they put me on hold for 10 to 20 minutes, their supervisor pretends to be not in office. The emails I send them bounces back. And there 1 877 no appears to be "invalid", when I call from my area.
These people are just buying time, so that the 14 day "return" period is over, so that they can charge my the setup of fee atleast.
When I call up customer service, they pretend that their system is very slow that day, and put me on 10 to 20 minute hold.
Its a cheap company, so I canceled my service with them.
And started the usual legal process to get my dollers back.