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Home > All Providers Reviews > Voipgo

Voipgo Reviews

Voipgo offers residential calling plans starting at $7.95 a month so that you can save money on your home telephone system.

Voipgo Unlimited Monthly

Voipgo’s unlimited monthly plan is great for the commitment-phobe. For $17.95 a month, you get unlimited incoming and outgoing calls to the US and Canada. There’s no contract, just a regular monthly charge - and you even get one month free. All 18 features offered by Voipgo are also included with this plan.

Voipgo Unlimited Yearly

For those who want to save a little bit (and don’t mind a contract), Voipgo’s annual plan is a good choice. For one year of service, you pay $149.95 per year- that’s $12.49 a month. With this plan, you get everything you’d get with the unlimited monthly plan, but for a cheaper price. Sometimes, it pays to commit.

Voipgo Incoming

Voipgo’s incoming calling plan allows you only to receive calls - you can’t make calls. With this plan, you do not receive one month free, nor do you receive all 18 features: only 12.

Bottom line

The best plan for your money is Voipgo’s annual plan: it combines the most features with the most cost savings.

All of these plans include one local phone number and you can bring your own device. None of these plans require an activation fee or a cancellation fee. Setup is also free. If you want a virtual number, it costs an addition $3.95 a month.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

THE WORST VOIP

user_review
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

Features don't work. Suddenly your service stops working and there is noone who would respond when that happens. Good luck with reaching them over the phone or at online chat.

none
no technical support, features don't work
No

Bad all around

user_review
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

The cheapest VOIP I could find, and now, after 1.5 hrs on hold an no home phone service for four days, it has now made me return customer for a regular landline. Absolutely nothing good to say...

nothing
everything
No

DEFINITELY STAY AWAY!

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

In Uly 2007 I moved to Canada from U.S. (where I had Vonage-U.S.) and wanted a cheaper alternative to Vonage-Canada. Thought VOIPGO was the way to go but quickly learned their Customer Service is non-existent (see examples below). For that reason I returned my VOIP device in early August 2007 and Canada Post confirms it was delivered. By mid-August VOIPGO alleges they processed the refund to my U.S. credit card. By now (Oct 1, 2007) the refund has still not appeared on my card and when I emailed them multiple times over the past few weeks for details of the alleged refund so that I could question my credit card company, VOIPGO has yet to respond. To protect muyself, I had to put the original VOIPGO charge in dispute with my credit card company. EXAMPLES of so-called CUSTOMER SERVICE: Toll-free number always defaults to voicemail. Can take days for them to return a call. LiveChat says they're online but no one responds. Sending an email takes days for a reply.

Cheap price (which they use as a lure)
Non-existent customer service. Don't risk your money.
No

BEWARE!!!

user_review
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2.2
Average: 2.2 (1 vote)

If you are considering Viopgo I would stay away. I have been in a state of limbo since opening an account with them over 3 months ago. I have tried to do a number port. Initally I was told that it would take about 2 weeks. My area code was unavaliable to port. They told me to call back in two weeks and I should be able to do it. I did so, they said yes I can port. I asked them to send me the required forms. Never recieved anything. Live chat a week later got me the forms. From that point on things went completely south. I submitted the port request. This was about 7/30/07. Called back about a week later to make sure they have everything they needed. Can't get anyone on the phone. Tried the next day, again no answer. sat on hold 2 hours and was disconnected. tried live support, no answer. Ok now i am getting frustrated. The website clearly states 24/7 support! I finally get someone on live support about 8/25/07. I had tried at least 6 times on the phone, and not once was i able to get through to anyone. When i finally got the guy on 8/2507 he says he can't answer my question as to when the number will be ported. OK i can be patient here but the last guy told me two weeks and it has been over 3 weeks since i sent the form can you give me any indication as to how far along in the process i am? Sorry I can't answer. He goes on to say that if he tries to call the phone company to check he will be on hold for mabye 2 hours. OK I say well can you tell me why that is? he says they are flooded with new sunrocket customers and that ports are taking about 37 days. OK now I am getting some info! If it is 37 days then so be it. I can appreciate that they are busy and may be flooded with calls. I can also appreciate that they are dealing with porting a number away from another company and thus removing revenue from them, so that company may not be all that coopertive. I ask what day they submitted my paperwork. He tells me 8/14/07. OK so my paperwork sat around for 2 weeks before it made it into the que. So I ask If that is the case then I can expect to see my number ported on or about 9/20/07 right? He says yes it should be by then. Now I sit back and wait patiently. OK fast forward to 9/22/07 my wife is getting pretty pissed that nothing is happening so i try to call voipgo. No answer no message. just a black hole when i chose my selection. I try this several times that night still nothing. I try live support. Nobody comes on. Next day I try phone calls, live support and an email. No response to anything. repeat the next day. and the next. I have opened an emergency ticket. no response and it was closed. I open a high priority ticket on 9/27/07. no response. nobody even appears to have looked at it. I sat on hold in the support department for over 5 hours on 3 different calls yesterday. Disconnected twice and finally hung up. Tried to call billing to discuss. no answer. emailed billing. no answer. Now i am over 45 days since my port was requested. All I want is some info! and email will suffice. Anything really!
Now i am in limbo. If I cancel this account my number will probably port the next day, and I will lose the number I am trying to keep. If you are considering this company look elsewhere. I went with this company based on the strength of reviews about thier customer service. Those were a complete falsification or something drastic has changed. Customer Service is basically non existant at this company. If you ever need them your on your own! BEWARE!!!!!

base on what I have experienced - none
Customer service!
No

STAY AWAY!!!

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1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)

This company is NOT to be trusted with your business. Currently their site is down.
I signed up for service with them on August 17th, 2007. The site used to clearly say accounts were activated within 24 hours, but my service wasn't activated until August 21st, 5 days later, and only after several support tickets were opened.
With my new service request I also submitted an LPN from my previous provider, Telasip. I've had the same number through 4 number ports (Vonage, Sunrocket, Packet8, Telasip) and never had one issue with porting (except sometimes a lengthy porting timeframe). One day it would be with Sunrocket, the next Packet8. No downtime at all.
Well on September 3rd the number I ported stopped working. No notice from VoipGo about the impending transfer. I called VoipGo's "customer service" number and every menu option I selected just hung up on me, even pushing 0 for operator. I logged on to their service portal and got some guy who said my old provider used some small company to do LPNs and it was their fault. I called Telasip and was told that the number had been ported away and it wasn't with their provider anymore.
I tried calling VoipGo again with the same result as before. I logged on to their service portal again and got the same guy who said it could be up to 5 days before an LPN was completed and that the number would be down until it was finished. W T F? As I stated before, I've done this many, many times and never once has the number just disappeared and, when called, gives a disconnected recording.
On September 12th, nearly two weeks after my number had just disappeared, I tried getting in touch with VoipGo again. The customer service number left me in a hold queue for half an hour before i hung up.
Their customer service portal did the same thing. While the application said live support was available, I waited nearly 45 minutes for someone to come online. Then after waiting that whole time a message pops up that said support was offline.
I tried three times during the day with the same result.
I also submitted two trouble tickets, one of which was classified on their system as an EMERGENCY RESPONSE TICKET. Four days later I have yet to receive any type of acknowledgment of the "EMERGENCY".
Stay away from this company if you ever want your service to work.

None whatsoever.
Read the comments.
No

Needed a second line

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I needed a second line for the house, so instead of ordering another one with Bell South I decided to try out Voip. Thinking im only gonna use it couple times a week I wanted needed something cheap. I set-up a Voipgo line, pretty difficult to set-up, I was under the impression that it would be plug-and-play but had to integrate it into my router and d-link so that took some time. After seeing that it worked everytime I needed it I switched my daughters phone to Voigpo also. In short the term you get what you paid for doesn't apply, they exceeded my expectations.

Yes

Good to me

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

I switched from Vonage, didn’t mind them but the price was too high, and I started to do more and more long-distance calling and the bill just went through the roof. Voipgo has been good to me, the quality is similar to my Vonages and my regular phone line, but this price you cannot beat. Customer service is also organized and well trained, but the wait is pretty long, so I just use their ticket system Other then that, I recommend them all the way

Yes

Voipgo

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Sign up process was good, took them an hour to call and verify my information. I am using a softphone so all I had to wait for was my information to be e-mailed. Within 12 hours I think it was up and running. So far everything is looking great.

Yes

Superb

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

My sister recommended me these guys, new to VoIP but everything seems to be straight forward. The customer service is just superb, walked me through everything I needed, spent about 2 hours on the line with them. I heard that VoIp goes down often and that the clarity is bad sometimes, I only had one such problem and over a 4 month period I think that’s good, at least for the price.

Yes

I Second that...

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I'd do 3 thumbs up if i Had them!

Yes

Pages

Voipgo

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2004Year Founded
52%Recommend
61User Reviews

Overall Rating

3.25
3.95
62%
62%
69%
56%
79%

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