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Voipgo Reviews

Voipgo offers residential calling plans starting at $7.95 a month so that you can save money on your home telephone system.

Voipgo Unlimited Monthly

Voipgo’s unlimited monthly plan is great for the commitment-phobe. For $17.95 a month, you get unlimited incoming and outgoing calls to the US and Canada. There’s no contract, just a regular monthly charge - and you even get one month free. All 18 features offered by Voipgo are also included with this plan.

Voipgo Unlimited Yearly

For those who want to save a little bit (and don’t mind a contract), Voipgo’s annual plan is a good choice. For one year of service, you pay $149.95 per year- that’s $12.49 a month. With this plan, you get everything you’d get with the unlimited monthly plan, but for a cheaper price. Sometimes, it pays to commit.

Voipgo Incoming

Voipgo’s incoming calling plan allows you only to receive calls - you can’t make calls. With this plan, you do not receive one month free, nor do you receive all 18 features: only 12.

Bottom line

The best plan for your money is Voipgo’s annual plan: it combines the most features with the most cost savings.

All of these plans include one local phone number and you can bring your own device. None of these plans require an activation fee or a cancellation fee. Setup is also free. If you want a virtual number, it costs an addition $3.95 a month.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Worst Ever Service...VOID GO and not VOIPGO

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1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
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Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.6
Average: 1.6 (1 vote)

Hi, 
 
I have been using Voip service (not VOIPgo) since May 2007 and was quite satisfied with the service and never had any issues but when looked at the rates of VOIPGO I decided to switch to VOIDGO on July 15, 2008 and since then there is no single day has passed when I have not encountered a problem.
1. There is a service outage daily from 2.00am to 4.00 am without any notice to the subscribers. They are claiming that inorder to bring the new panel they are upgrading...but no one is willing to give an exact date...and am not sure since when this is happening.
2. Customer service is worst worst worst I ever encountered. You will be lucky if you get hold of some agent within first 45 minutes...ONLINE chat is sometimes ON while OFF most of the time.
3. My number on others CID is showing a different number from different are code.
4. Email response is also not fast.
5. I opted for the device to be taken from them and recieved after 15 days and that when I sent multiple emails.
6. They claim that if you sign online they will call in next 24 hours to verify but I recieved no call from them and then they skipped the process in my case.
7. I will be cacelling the service today (August 11, 2008) within the 30 days period to get all my refunds.
 
8. I would suggest not to opt for this VOIDGO but go for some other.
 
thanks,  

No

beware, honestly not good

user_review
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1.8
Average: 1.8 (1 vote)

I was skeptical with the comments but when I called originally, Voipgo picked up after 30 minutes of hold, I figured whatever it's cheap. after 15 hours of being on the phone and somehow being mysteriously disconnected everytime I start talking with an online rep i've had it. almost 2 months in and it's not worth it. Use skype or something for your outcalls and youll save way more money (its free). Incoming calls on voipgo work, phone rings and you can pick up, but for some reason the voicemail is someone elses, honestly this is 1! Cant retrieve your messages. Also the incoming number is not local..im in vancouver. i asked to port my number it hasnt happened yet. today I called my cell provider to make sure they dont do the port. Im very honest when I say i have held the phone on hold trying to reach them (voipgo) and the phone has sat on hold for a total of about 15 hours. Ive sent them 4 emails with the online ticket number and everything, it doesnt work! I called my credit card company to stop paiement and thank goodness I did, i have 60 days to claim fraud, I havent got anything I paid for with them, (read terms of service). Dont use them,  you'll get messed around and will have a head ache...trust me, i dont care about hold as long as I get an email, a call, anything not happening. STAY AWAY! Huge hassle, I signed up to this site just to share this knowledge. pls dont make the same mistake.

No

Voipgo service

user_review
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

Had it for a couple of weeks.  If I knew then what I know now I'd never have wasted my money.  As soon as my term expires I'll be switching.  Absolutely no service.  I can't believe they take my money and don't return e-mails, OK once in 3 weeks.  Chat never works as with their call centre.  I really don't think there is anyone at the other end of the line.  Or my suspicion is that they are having financial problems and are laying off staff.  Otherwise how do you explain it?  Finally got a friend to configure the ATA and get it working.  Not plug and play as they imply.  No help on ordering the Virtual number so not sure what to do about that.  Have gone over and over their instructions which are vague and no help there for configuring anything.  Downloaded the softphone and must have gotten the wrong one because it fried my wireless.  Computer is now in for service new motherboard.  They had a direct link from their website with no options for MAC vs PC.  Must have gotten the wrong softphone, but they should have provided clear options.
Don't waste your money.  The frustration isn't worth the savings.  You think Bell and Rogers has bad service these guys are 100 times worse.  They shouldn't be allowed to be in business.

Price.
Everything else!!!
No

Voipgo: Poor customer service

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3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
3.4
Average: 3.4 (1 vote)

I use voipgo since 4 months and we are july 29 and I have a problem with my line, someone else is receiving my call and I'm not able to receive call. So I try to reach them, this is impossible. I tryed twice yesterday, I wait about 2 hours the first time and 1h30 the second time. Their online chat is offline, I tryed to contact them via email, they did not answer, I sent a second email in emergency, no answer. Today I tryed again to call them, no answer, I'm on waiting all the time. I wait for about 1h30 today and never get answer. Tryed again later during the day, same thing, no answer. Email again, nothing yet. I don't recommend them as a serious company. The first week when I had signup they install my line and I get a problem, I'm was not able to get any call, they give me a temporary number, it took to week to finally work. Really don't waste your time with this company.

Maybe price???
Customer service
No

a

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

I signed up for service about 3 months ago using BYOD (Old ATA from sunrocket). International rates are very cheap. Nothing to complain about except customer service. I had to call them several times to get my account setup. It took me about 3 weeks to get number change because the number they assigned me was previously used by somebody and people still call that number. Everything is working since then.

Great Price
Customer Service???????????????
Yes

I think it's best to spend the money for Vonage or ATT!

user_review
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

Calls have echoing that comes and goes. I can't *67, it won't work. Now when I call somebody and they don't pick up and there answering machine goes to start I get disconnected?? Customer service doesn't always answer. There not there sometimes?

I thinking? Well price
Poor quality calls,Customer service if they answer,limited knowledge,web site-not user friendly, features don't all work
No

Lovin' it :)

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.8
Average: 4.8 (1 vote)

Service and features are terrific. I've never dropped a call or had bad sound quality...not to mention the fact that I'm saving a bundle. My husband and I recommend this hands down.

Yes

a

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

Voipgo responds to email requests for customer service as if it was chat during reg hours. I have been on board now for about 4 1/2 months and the quality of service has been much better than I had initally expected. There are, however, some odd occurances every now & again... but NOT usually serious. Downtime has been about 15mins all together this whole time, much better then voip.com who has 15 mins for every hour.

Yes

always trying to better themselves

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Good corporate atmosphere. Employees always looking to go the extra mile to help. I was getting advice on hooking up my stereo system to my tv and he probably wouldve walked me through it if i asked.

15+ features and every month since signing up theyve brought an extra one out.
Hours of operation could be a little longer.
Yes

Great!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I don't know what all these people are talking about, but I have been with Voipgo for over 3 months now and service along with customer service is GREAT!

GREAT!
Yes

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Voipgo

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2004Year Founded
52%Recommend
61User Reviews

Overall Rating

3.25
3.95
62%
62%
69%
56%
79%

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