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voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

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Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.
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Dependable and Easy

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5
Average: 5 (1 vote)
5
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5
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5
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I think that I've been with VOIP.ms for at least a dozen years now. I've
gotten to the point now that I'm trying to get a little bit fancier and
dabble with Twilio, but that platform (Twilio) is always unintuitive and hard
to implement what you want with in 30 seconds. That is where VOIP.ms has the
sweet spot. Anything on VOIP.ms is intuitive. The interface is predictable
(unchanging is a great thing in this case!!!). And everything always just
works, for AMAZING rates. I plan on staying with VOIP.ms for decades to come
(even if I do dabble a bit more on Twilio in the future).

Dependability, Customer Service
Sometimes new features take many years
Yes

Long-term Very happy customer

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5
Average: 5 (1 vote)
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I've been a customer of voup.ms for over 5 years and have been exceptional
happy with all aspects of their service.

Reliability has been first rate. Volume of services is also exceptional.

The only area I'd say needs improvement would be to polish the web interface
portal. By no means is it lacking any core functionality (in fact it has a
huge array of options & customization), instead, I'd simply point out the
"friendliness" could be improved.

Regardless, the enormous volume of options is truly fantastic.

Highly recommend.

Secure & 2-factor authentication available. Huge numbers of customizations available. Highly reliable.
User interface could be polished a touch (a bit overwhelming)
Yes

satisfaction d'un client

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5
Average: 5 (1 vote)
5
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5
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je suis très satisfait des services de Voip, j'ai 3 numéros qui
fonctionnent très bien.je l'utilise pour le téléphone de la maison, pour
mon cellulaire et celui de ma femme. nous ne payons que pour un forfait de
données minimum, soit environ 15 $ chacun . Voip c'est environ 2.50 $
chacun, donc un total d'environ 37 $ pour les 3 lignes Wow Wow Wow

service, prix
aucun
Yes

Excellent and dependable

user_review
5
Average: 5 (1 vote)
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5
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5
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I've been with them for several years now and have always had quality
service. The voicemail transcription and sms-to-email features are very
useful to me. The few times I required customer support they were very
prompt and helpful. The web interface to manage all the different features
is quite well designed.

Very wide range of features and rock solid reliability. Price is very reasonable.
None that I think of!
Yes

The best VOIP setup

user_review
5
Average: 5 (1 vote)
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As I sit here and write this review, I can't remember when I first set it up
with VOIP.MS. I just needed to get away from Bell and then Rogers who were
gouging me. After reading a few articles that had nothing but good things to
say about VOIP, I took the plunge and have never looked back. While my wife
and I both use cell phones, having this setup at home is great.
And the feature rich options available are wonderful and at your fingertips.
I will never go back.

feature rich options ease of use wonderful tech support when needed
none come to mind
Yes

Reliable Service

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5
Average: 5 (1 vote)
5
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4
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4
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5
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5
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I have been a VOIP.ms customer for more than 5 years and not only did I save
on my phone bill but also have reliable service. If they do maintenance or
update the center where you are configured, they inform you ahead of time.
They also continue to add features. Recently, they added the SMS feature that
allows me to send and receive SMS messages. I also did not have major
problems on my VOIP phone other than reserting my router or internet
connection. Their customer service is very goog though I only called once. I
highly recommend switching to VOIP.ms instead of paying costly monthly bills
to big companies. This service may be pay for use thru credits but you can
set it to auto-refill. In a year, I only spend $50-$70! Glad I made the
switch to this company. I saved lots of money. You should too.

Cheap, Reliable, and great customer service
May be tricky to setup for a non techie. But their instructions are easy to follow. Also, since this is VOIP phone, if your internet is down, so is your phone. But then again, most phones nowadays use the internet. Only a small number uses the plain old telephone system that does not depend on internet or electric power. So, not a showstopper.
Yes

VOIP.ms Review

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5
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I have been using VOIP.ms for more than 6 years now. I use it because I have
contacts in the country where my phone number resides, while I live in a
completely different part of the country. My folks and friends can call me at
any time without having to worry about long distance phone charges. The
features on offer are superior and reliable. I haven't had many issues, but
of the ones I did have, the support team was prompt and very helpful. I can
attest to the service because of high quality for a very good price. I will
continue to use this service for as long as I need it.

great features/options. reliability is top notch. very affordable.
very occasionally I need to update the connection server in my software, but hasnt happened in years.
Yes

Great service, highly recommend

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5
Average: 5 (1 vote)
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I am using voip.ms for many years. Have few lines. As well, due the nature of
my business, also use other voip providers, so I can compare.
Quality is 9.9 out of 10. But the customer service is 11 out of 10. I wish
everywhere would be sort of close to voip.ms .
Thanks for the great business

Great service
Not sure is any
Yes

Great Service!

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5
Average: 5 (1 vote)
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This is a great VOIP provider! I was looking specifically for a VOIP provider
that would port Alaska numbers. The setup was minimal and the do-it-yourself
wiki makes it very easy and seamless. My home phone bill dropped from $50 a
month to an average of $10 and that is while working at home. VOIP equipment
is low-cost to set the service up. Just read the VOIP Wiki page to figure out
the gear you need and set up an account. The VOIP account website is
full-featured so you configure your system to include any of the services you
want like voicemail. I highly recommend switching to the VOIP service for
business or home use. It will save you a lot of money, increase your control
over your phone service, and is easy to set up and port your number. I have
already gotten my neighbor and family members to switch over to VOIP.

Great Wiki page to configure equipment, great low-cost value, account website is highly optioned and configurable, pay as you go billing with automatic payments, and ability to adjust options and services easily and without hassle!
I have nothing bad to say about the VOIP service, website, and wiki. I feel this company is providing me a great value over the local phone company I was with. They are real industry disrupters.
Yes

voip.ms : big savings, flexibility

user_review
4
Average: 4 (1 vote)
4
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4
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5
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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

Voip.ms offer what the others does not : freedom. You can manage all your
phone numbers, setup extended services, I'ts limitless.

With a great support and friendiness.

It is specially useful for travelers, stay in touch with your contacts
anywhere anytime.

I really like it!

savings, flexibility
User Interface may be intimidating.
Yes

Pages

voip.ms

Montreal , QC
Canada
2007Year Founded
96%Recommend
353User Reviews
Get Quote

Overall Rating

4.75
4.71
93%
93%
94%
93%
94%

Service Locations

  • United States and Canada
VoIP app

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

the rub

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

  • Competitive rates
  • Local and toll-free numbers for Canada, United States and International
  • Unlimited extensions
  • Highly flexible
bottom line image

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

award image

Awards

  • Top 20 businesses award from Capterra 2020
  • Best Value award from Capterra 2020
  • GetApp Category leaders of 2020
  • Most Recommended award from Software Advise 2020
  • Front Runners from Software Advice 2020
  • GetApp Category Leaders of 2021
  • GetApp Best Functionality & Feature 2021
  • Capterra Best Value 2021
  • Front Runners from Software Advice 2021
  • G2 Leader award from summer 2021
  • Customers Love Us from Source Forge 2021
  • Summer Leader from Source Forge 2021
  • Capterra’s Shortlist award of 2021
  • Best Est. ROI from G2 summer 2021
  • Leader in VoIP from G2 summer 2021
comment image

Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

Plan Info
Plan Name Pay Per Minute Plans
Plan Summary VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features
  • Feature-Rich
  • Keep Your Current Number
  • Friendly Support Staff
  • Bring Your Own Device!
Notes VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $0.85
    Promo Price N/A
    Price Disclaimer per DID number
    Setup Fees $0.40
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • N/A :
    Month to Month
    (per user)
    • N/A :
    Annual Contract Prepay
    (per user)
    • N/A :
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Virtual Fax available in U.S. and Canada. See site for rates.
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.001
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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