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voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

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No regrets! voip.ms was patient and supportive of me as a total noob

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5
Average: 5 (1 vote)
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I cut my landline and went cold-turkey into VOIP last year.  My research led me to two providers who seemed well-recommended and fully-featured: voip.ms and callcentric.com.  Between the two, I chose voip.ms for its richer feature set and cost model, based on my usage patterns.
No regrets!  voip.ms was patient and supportive of me as a total noob, and I routinely got answers to my (webform-based) issues and puzzlements within minutes or a few hours max.  Now I have two homes using their service without a hitch, and with massive savings via my former landline solutions.
(I see another review here from someone complaining of voip.ms "ignoring" them for months.  This is totally 180 degrees from my experience.  I have rarely had such great service with a company.  Really, a superb company to deal with.  My friends to whom I recommended voip.ms relate similar tales of patient and near-instant support.)
In about eight months of use I have had a grand total of about about a half-hour's outage, about on a par with our former landline, and it was due to my ISP having a fire at a branch station.  Other than that, totally smooth sailing; no faults at all from voip.ms's side.
In both homes I'm using a Cisco/Linksys/Sipura PAP2-T analog phone adaptor and my old standard-issue telephones.  I also use the free 3CXphone app on my iPhone and iPad to call from wherever I happen to be where there's WiFi... including overseas.  It was really nice to be able to call back to the U.S. from London for a penny a minute.  Take that, usurious roaming fees.  And you, larcenous hotel phone!
voip.ms = Excellent sound quality + amazing service options + responsive support - something of a learning curve (which frankly I find to be a bit of fun). 
Totally recommended!

Stunningly good customer service, call quality and pricing.
None encountered. Well, maybe a bit of a learning-curve for newbies-- but I was a newbie and was up and running in minutes.
Yes

Re: voip.ms

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Average: 5 (1 vote)
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VoIP MS exploits the fact that they have some cool features and that porting numbers between carriers is extremely painful.  The first time you need to contact them for technical support you'll find the following options:
Phone Number  -  In a year of service, nobody has ever answered the phone.  We've called and pressed every option for sales, tech support, etc, and tried both french and english menus.  Voicemails go to a generic mailbox and seem to simply be discarded, nobody has ever called us back.
Email  -  An email will result in an auto-generated ticket in your tickets page. 
Live Chat - Here you can open a ticket with a live service representative. 
 
Once you have a ticket open, they are all generally processed in the following loop:
1.  Your ticket will sit idle indefinitely unless you open a live chat.
2.  Once you open a live chat, the person will read through your issue and then tell you to try some different settings.
3.  If the problem persists and is clearly a VoIP ms issue, the person will inform you that the techs are unavailable but will work on it soon.  
4.  Wait a few days. 
5.  Go Back to Step 1 and repeat.
 
There is no escalation path, you are never allowed to speak with anyone on the phone, the impact on your business is irrelevant.  After 2 months of begging them to help us with a major issue and being COMPLETELY IGNORED, our only recourse is to port the numbers away.  
It's hard to believe a company would completely ignore their customers, but it has been happening for two months. 
We consider this unethical and are planning on submitting reports to the better business bureau, as soon as we can find out where we should report them.  I believe it's montreal qubec canada.

The most feature rich, easy-to-sign-up, forward thinking design of any sip carrier portal to date. Lots of options, asterisk friendly, very creative group.
Extremely Unethical Business Practices. Strongly recommend AGAINST VoIP.MS.
No

voip.ms review

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5
Average: 5 (1 vote)
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Average: 5 (1 vote)

I wanted a low cost VOIP service that was capable of replacing the traditional phone service.  I tried Magic Jack and Skype but these just didn't meet my phone needs. Both these services are tied to a computer and computers are subject to all manner of problems.  After reading dozens of reviews I ran across a review on VOIP.MS.  The reviewer had high praise for this service.  I searched the internet for negative comments about this provider and found none.  I signed up for VOIP.MS, ordered a telephone adapter, configured the ATA and started using the service.  There was a little glitch with my equipment at first but the folks at VOIP.MS were very helpful getting the problem worked. out.  My biggest concern is that the company cannot stay in business charging such low rates.  I expect to have a very reliable and complete phone service for less than $5.00 per month, yep 5 bucks a month.  I am a very satisfied customer.

Has all the bells and whistles you could ever need. Capable of replacing the traditional phone service. Very low price. Good sound quality. Friendly and fast customer service using live chat.
Setup a little confusing for some Phone adapters.
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voip.ms

Montreal , QC
Canada
2007Year Founded
96%Recommend
353User Reviews
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Overall Rating

4.75
4.71
93%
93%
94%
93%
94%

Service Locations

  • United States and Canada
VoIP app

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

the rub

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

  • Competitive rates
  • Local and toll-free numbers for Canada, United States and International
  • Unlimited extensions
  • Highly flexible
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Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

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Awards

  • Top 20 businesses award from Capterra 2020
  • Best Value award from Capterra 2020
  • GetApp Category leaders of 2020
  • Most Recommended award from Software Advise 2020
  • Front Runners from Software Advice 2020
  • GetApp Category Leaders of 2021
  • GetApp Best Functionality & Feature 2021
  • Capterra Best Value 2021
  • Front Runners from Software Advice 2021
  • G2 Leader award from summer 2021
  • Customers Love Us from Source Forge 2021
  • Summer Leader from Source Forge 2021
  • Capterra’s Shortlist award of 2021
  • Best Est. ROI from G2 summer 2021
  • Leader in VoIP from G2 summer 2021
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Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

Plan Info
Plan Name Pay Per Minute Plans
Plan Summary VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features
  • Feature-Rich
  • Keep Your Current Number
  • Friendly Support Staff
  • Bring Your Own Device!
Notes VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $0.85
    Promo Price N/A
    Price Disclaimer per DID number
    Setup Fees $0.40
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • N/A :
    Month to Month
    (per user)
    • N/A :
    Annual Contract Prepay
    (per user)
    • N/A :
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Virtual Fax available in U.S. and Canada. See site for rates.
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.001
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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