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voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Best VOIP provider

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5
Average: 5 (1 vote)
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I've never had any issues with my VoIP service from VoIP.ms, and it is
insanely cheap compared to other commercial VoIP providers. Would recommend
to anyone with a bit of technical knowledge.

Price, customer service, ease of use through web interface.
None really.
Yes

Voip.ms

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5
Average: 5 (1 vote)
5
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I've been using voip.ms for almost 10 years. It's always reliable. In
almost 10 years I have had zero down time. Any issues that pop are mostly
configuration issues. Their support team is always very responsive and are
friendly and very helpful. The price is great, though I wish they would have
the option to be billed in Canadian funds instead of US funds, since I am in
Canada. Overall, very happy with the service and would recommend to anyone
and in fact have recommended Voip,ms to many friends, family and colleagues.

Great service, great price.
Billing currency options.
Yes

Excellent provider

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
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5
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5
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5
Average: 5 (1 vote)

I can't speak much about customer service because I've barely needed it; the
few times I did they were prompt & technically proficient. Other than that,
b the service just works! Forwarding, basis client phone software,
everything.

Technically excellent, straightforward & efficient control panels
Could be cheaper on monthly service for DID #s, or have a cheaper"flat rate but lower cap" plan.
Yes

Happy user for more than a decade

user_review
4
Average: 4 (1 vote)
5
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4
Average: 4 (1 vote)

Switched from a $40/month service to VoIP.ms about 10 years ago, been happy
since then. When moved to another city migrated my cell number to it and am
paying a fraction of my carriers' price to keep my number alive and forward
calls to my new one.
Would recommend this to a friend, for sure ;-)

price is great, tech support is a chat away.
might be difficult to set at first
Yes

Bulletproof

user_review
5
Average: 5 (1 vote)
5
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5
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5
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5
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I love VoIP.ms. I have been using it for my home phone for 10 years and the
best part is that I never have to think about it. It works all the time and
has tons of features to ensure I'm connected no matter where I am. Support
is great and responsive.

More features than I could ever use.
It doesn't do my laundry
Yes

One of the nicest providers...

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
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5
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5
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4
Average: 4 (1 vote)

I use more than one VoIP provider and VoIP.ms is one of the nicest feature
wise and reliability wise.
The other providers I use barely if ever add new features and VoIP.ms as
added several since I have been with them.
I had some problems with them in the past but none in recent years.

Always adding new features...
The reset of country permissions in the past and the apparent leak of credentials.
Yes

Best bang for your buck

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5
Average: 5 (1 vote)
5
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5
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5
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5
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I've been using VOIP.MS for over 9 years. I have never had an issue and my
phone bill is only around 30 dollars a year...not a month...a year.
Fantastic service. I recommend to all my friends and family.

Amazing price and quality, even in a Rural area
None!
Yes

Voip.ms is second to none

user_review
5
Average: 5 (1 vote)
5
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5
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5
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5
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5
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I have used VOIP.MS for my voip needs for several years. I have ported in and
out several numbers, operated several lines and used many of the features.
From IVR to voicemail to caller ID filtering, I have yet to find something
that I need that VOIP.MS does not offer. Their customer service is impeccable
and I have never had any reason to complain. I will continue to be a VOIP.MS
user!

Great Features Great Pricing Great Customer Service
I really haven’t come across any.
Yes

Excellent Technical Support

user_review
5
Average: 5 (1 vote)
5
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5
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5
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5
Average: 5 (1 vote)

I've been using VOIPMS for many years now and I'm proud to having been an
early adopter. Never had any issue with this service, moreover, VOIP offers
more features than any other provider I could know of. The most impressive
thing about VOIP is definitely their customer support. Each time I got
technical issue with pairing a new ATA device or trying to find where a
feature is to be setup in the portal, I just pop the chat window and within
minutes, I got a solution. Strongly recommand VOIP.MS !

Customer support, reliability, features set, ease of use and setup
User interface could be a little more user friendly
Yes

Voip.ms customer for years

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I've been a customer of voip.ms for years for my home phone, it's been smooth
overall. It's can be a little complicated to get started as there's a lot of
jargon and technical stuff. But once everything is setup it works just like a
home phone.

Also gives you flexibility to use VoIP on other devices, lots of
customization and configuration.

Great price and billing options Ability to port in a Canadian number Easy to set up DID
Transactions are in USD despite being based in Canada 911 is a bit expensive (they say it's due to cost) Can be a little too much tech jargon on the website
Yes

Pages

voip.ms

Montreal , QC
Canada
2007Year Founded
96%Recommend
356User Reviews

Overall Rating

4.7
4.71
93%
93%
94%
93%
94%

Service Locations

  • United States and Canada
VoIP app

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

the rub

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

  • Competitive rates
  • Local and toll-free numbers for Canada, United States and International
  • Unlimited extensions
  • Highly flexible
bottom line image

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

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Awards

  • Top 20 businesses award from Capterra 2020
  • Best Value award from Capterra 2020
  • GetApp Category leaders of 2020
  • Most Recommended award from Software Advise 2020
  • Front Runners from Software Advice 2020
  • GetApp Category Leaders of 2021
  • GetApp Best Functionality & Feature 2021
  • Capterra Best Value 2021
  • Front Runners from Software Advice 2021
  • G2 Leader award from summer 2021
  • Customers Love Us from Source Forge 2021
  • Summer Leader from Source Forge 2021
  • Capterra’s Shortlist award of 2021
  • Best Est. ROI from G2 summer 2021
  • Leader in VoIP from G2 summer 2021
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Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

Plan Info
Plan Name Pay Per Minute Plans
Plan Summary VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features
  • Feature-Rich
  • Keep Your Current Number
  • Friendly Support Staff
  • Bring Your Own Device!
Notes VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $0.85
    Promo Price N/A
    Price Disclaimer per DID number
    Setup Fees $0.40
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • N/A :
    Month to Month
    (per user)
    • N/A :
    Annual Contract Prepay
    (per user)
    • N/A :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. 0
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Virtual Fax available in U.S. and Canada. See site for rates.
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.001
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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