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voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Why doesn't everyone use voip.ms?

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We've been using voip.ms for several years now (+5). Each time I've had an
issue (very rare) or had questions (a lot more often), service has been
fantastic.

The only time we have had quality issues is when our Internet was out - and
this, of course, has nothing whatsoever to do with voip.ms.

Price is unbelievable. Before I changed our service to voip.ms, I was paying
more than $60.00/month with one of the major providers. Since using voip.ms
that same $60.00 covers most, if not all of the year. I have no idea what I
would be paying with that old provider, but I do know that voip.ms has saved
me huge chunks of money over the years. I just wish that there was a voip.ms
for a lot of other services that we need.

Free calling across Canada. That alone is worth the price, but there is also
free calling all across the US. BONUS! A few years ago we went to Costa
Rica on vacation. I had to call there several times and the total cost was
less than $10.00. Imagine: overseas calls for less than $10.00!

As stated above, the only time we have had reliability issues is when our
internet was out, and this had nothing to do with the service provided by
voip.ms.

You can't convince me to switch back to any of the major providers. In fact,
given that we both have cell phones, the only reason we still have a home is
because of voip.ms.

In fact, I have told several people about voip.ms over the years. I don't
know if they believed me, but I've not heard of anyone one of them using the
service.

Cheap, reliable with great features and service.
None that I can think of.
Yes

Excellent reliability

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
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5
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5
Average: 5 (1 vote)

Been using them over 5 years and they have been solid, innovative and cost
effective. Have recommended to all my friends.

Reliability, cost, customer service, comprehensive portal and excellent communications especially when performing maintenance on servers.
Initial setup was a little cumbersome to establish however once completed has been solid
Yes

Great stable service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
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5
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5
Average: 5 (1 vote)

Have 2 accounts for years. Just works great , better then telco . You can use
so many features from call forwarding , to vanity numbers , or virtual fax .
You can even terminate annoying callers by directing them to a prerecorded
message like '' Therre is no service at this number '' .

reliability, quality of calls , cost , easy installation .
none
Yes

No fuss voip service

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
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5
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4
Average: 4 (1 vote)

Cheap, no fuss solution to VOIP. It was easy to sign-up and configure the
equipment. The chat line support worked great to help us solve technical
issues. Haven't had any issue with service being down in years. Very
reliable! Recommend.

Lots of documentation on how to setup the service and hardware at home. Cheap and no fuss solution.
The Web Portal is a bit complex and cumbersome. The features are hard to understand. Prices are displayed in USD currency only.
Yes

VoIP ms

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
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5
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5
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We’ve been using voip ms for several years and have had great reliable
service. They are all ways upgrading and making service improvements.

Reliable and always improving
None
Yes

Great Company

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been with them for years and have never had a problem. Easy setup and
funding of your account, and great tutorials for setting up your device. Also
they seem to have new featues every month or so.

Easy to understand landing page, and great tutorials for setting up your devices.
$.12 card fee for non Canadian when adding funds to your account, but not really their fault.
Yes

Do what is supposed

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

More than 2 year we use the service for our residential phone line and
everything work fine. The FAQ was clear to configure our ATA. New feature
come out regulary

Easy to use and configure
For canadian customer we are charge in US
Yes

I love VOIP

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Fist of all let me say I was a pretty much a VOIP newbie. I knew I wanted to
know more so I did some research and found a few VOIP providers.. eventually
I settled on VOIP/ms. I thought they had a pretty broad range of services -
more than I needed at that time. So I went thru the first steps of getting my
home phone system on-line and setting it up to work with VOIP.ms. Perhaps I
was lucky but I get it set up pretty quick. I have had some issues over the
years, but VOIP.ms has made getting things straightened out pretty easy.
While my needs as a residential customer are pretty simple they have a very
full-feature service for business and re-sellers. The price for me is great
too.
What else can I say.. I love VOIP.ms!!

price, service
none..
Yes

home phone

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been using voip.ms for many years. Never had any issues with quality
or reliability. Price is good. The setup instructions were easy to follow.
Their chat feature to answer questions was used once and very helpful. Would
recommend this service.

quality and price
little setup to do to program your service
Yes

Cost effective VOIP option with good functionality

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

I've been with a number of VOIP providers for both personal and business use.
I've found VOIP.ms to be a good solution. I originally came to them because I
was looking for the most cost effective option with the least number of
unwanted features because I had a couple of lines I was not highly engaged
with. Then as I got business rolling, and wanted more options, I liked the
scalability of VOIP.ms while still offering me a lost cost for service and
flexibility to move around and back and forth as needed. The service has been
reliable. Billing is straight forward. Porting was super easy and customer
service was top notch. I've been very happy here.

Good porting process, low cost, reliable platform, good options within plans, excellent customer service.
None that I can think of at the moment.
Yes

Pages

voip.ms

Montreal , QC
Canada
2007Year Founded
96%Recommend
353User Reviews
Get Quote

Overall Rating

4.75
4.71
93%
93%
94%
93%
94%

Service Locations

  • United States and Canada
VoIP app

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

the rub

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

  • Competitive rates
  • Local and toll-free numbers for Canada, United States and International
  • Unlimited extensions
  • Highly flexible
bottom line image

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

award image

Awards

  • Top 20 businesses award from Capterra 2020
  • Best Value award from Capterra 2020
  • GetApp Category leaders of 2020
  • Most Recommended award from Software Advise 2020
  • Front Runners from Software Advice 2020
  • GetApp Category Leaders of 2021
  • GetApp Best Functionality & Feature 2021
  • Capterra Best Value 2021
  • Front Runners from Software Advice 2021
  • G2 Leader award from summer 2021
  • Customers Love Us from Source Forge 2021
  • Summer Leader from Source Forge 2021
  • Capterra’s Shortlist award of 2021
  • Best Est. ROI from G2 summer 2021
  • Leader in VoIP from G2 summer 2021
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Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

Plan Info
Plan Name Pay Per Minute Plans
Plan Summary VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features
  • Feature-Rich
  • Keep Your Current Number
  • Friendly Support Staff
  • Bring Your Own Device!
Notes VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $0.85
    Promo Price N/A
    Price Disclaimer per DID number
    Setup Fees $0.40
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • N/A :
    Month to Month
    (per user)
    • N/A :
    Annual Contract Prepay
    (per user)
    • N/A :
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Virtual Fax available in U.S. and Canada. See site for rates.
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.001
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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