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voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

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Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.
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voip.ms

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5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
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5
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5
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5
Average: 5 (1 vote)

One of the best voip services in Canada. Calls are crystal clear, I would even compare it with the best cellular service, except voip.ms is better.

Excellent service, reliable
US currency only
Yes

Voip.ms - Long Term Happy Customer

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)

Switched to Voip.ms from a Canadian Telecom in Oct 2012. Was frustrated
with fees to access long distance calling plans, $/min gouging plus the local
monthly charges. Set up a parallel voip.ms service to ensure the family was
happy with the quality and reliability prior to terminating the original
telco and porting my number. Everything went well and terminated my service
with the Telcom, and voip.ms made porting my number a painless simple process
even back in 2012. We've now in our 9th year with voip.ms and have never had
a reason to look or compare voip providers since. Low monthly line rate,
reasonable e-911 fee and super low long distance rates in Canada ..and
everywhere. Free calling to other voip.ms users. I have recommended voip.ms
to several co-workers and relatives who've also made the switch. Referral
program works as advertised ! Caller ID and caller ID filtering included for
free. The caller ID filtering is the absolute best feature. I use a
dedicated ATA at home, and when on the road the sub accounts allow me to use
a soft ATA to use the services.
Lots of features free, excellent email notification choices. Excellent
customer service, that has only been used for account $ transfer, no actual
service problems.

I use the by the minute plan user with 2 people in the house and our monthly
total is around $5/month all in on average. We've saved thousand$ over
local telecom provider fees since switching and we'll never go back. Many
people have switch to cell phones only, but its always nice to have a phone
in the house. Voip.ms call quality and reliability are top notch.

Features, call quality, customer service, value, wiki info for setting up new features.
Self equipment setup
Yes

VOIP Review

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5
Average: 5 (1 vote)
5
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5
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5
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Very good service.
Excellent chat services.
Answers on problem always accurate.

Will never come back to old system.

Very good price on any calls
When receiving a message our home telephone should advise us of a received message with a flashing signal or other. Right now we need to do #97 enter our pass word and we aren't event certain that there is a message waiting for us. TU
Yes

Great service

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5
Average: 5 (1 vote)
5
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5
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5
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I've been using voip.ms for years and never had issues, great service at a
great price and tons of features.

They have multiple servers across the country and it's reliable.
None that I can think of personally, didn't ran into issues myself.
Yes

Voip.ms Has been Stable from the beggining, and support is amazing

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
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4
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It's been more than 2 Years that I use voip.ms, and I never regreat switching
to them.

I used cisco apa to manage 2 lines, one is use for alarm system.

Support, Documentation, Stability, quality of service.
No possibility to block outgoing call. Other than that, very happy with the service.
Yes

A great service at a great price

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5
Average: 5 (1 vote)
5
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4
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5
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5
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5
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I’ve been with VOIPms for over a decade, as an independent client ( i.e.
not a reseller) and have introduced it to many people, whom also enjoy the
features and benefits.
Caveat: I have a background in IT (but not Telecom), so I have been able to
figure out some solutions. I’m not confident that this is a solution for
non-technical people.

Price, features, saves thousands of dollars by not having to pay for a conventional (ie Bell, AT&T) land line.
No mobile app; wiki has become dated regarding configurations for ATA’s.
Yes

Voip.ms

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
Average: 5 (1 vote)

I have been using Voip.ms for 8 years. It required some basic knowledge of
voip basic concepts to be able to start but I was able to get started with an
ATA that has been running since that time without any big issue.

I would definitely recommend voip.ms to anybody who need a phone line at
home.

Your voip.ms will only be as good as your home network quality; you might
want to look into Quality of service concepts to tinker your home network so
that the line doesn't suck when downloading file but it's common feature on
almost all home router.

- Dirt-cheap calling and phone number rates. - Can easily find help on wiki and online to get started with ATA - So many features - Been working for many years with almost no issues (once home network is properly set up)
- Need to understand some basics network concepts and basic technical knowledge to get started.
Yes

Good Bye Ma Bell

user_review
5
Average: 5 (1 vote)
5
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5
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5
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I've been a loyal customer of VoIP.ms for several years now.

If I can say anything to someone to convince them, this service should
replace your current 'land line' service, it would be the money I've saved
over the years.

When I switched from Bell land line to VoIP.ms, the support person at Bell
told me that I would be back with their service in short order.

Six years later, I still say "bye bye ma Bell"

VoIP.ms has been rock solid since I joined. The only outages I've experienced
were my own internet service.

The features offered are so numerous, I am impressed with the low cost and
high quality of this service.

Some features are technical, but the support team there are five star with
quick solutions.

My favorite option is 'Proxy Dial'. From my at work phone, I can call my
VoIP.ms number, and with a few buttons pushed, I can place a long distance
call through my VoIP service. My work phone places a 'local call', no long
distance charges. I find this option invaluable for my situation.

Cost savings. Many, many features! Customer support is 5 star. It just works.
Some features offered can be technical to set up (but lots of configuration examples that work!) VoIP.ms web pages can be viewed and interacted with on mobile devices, but some scrolling is needed to read some text.
Yes

Excellent

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5
Average: 5 (1 vote)
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Excellent rapport qualité prix.
Une des meilleures choses que j'ai fait de ma vie.

Le prix est excellent, très facile à configurer et le son et tous les
services offerts sont inimaginable un service via messagerie d'aide en
français extraordinaire.

Plus jamais je reviendrai aux autres compagnies.

En us de huit ans d'abonnement j'ai toujours eu un service impeccable.

Je recommande vivement.

Excellent rapport qualité prix excellent service.
Rien à signaler tout est parfait.
Yes

Great For Residential VOIP Too!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
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5
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5
Average: 5 (1 vote)

It has taken me years to find a reliable VOIP provider, one that puts a
priority on low latency as well as supporting features such as Asterisk's
IAX2 protocol. VOIP.MS was the first provider that allowed me to finally get
rid of our landline and not have to worry about severe echo or robotic voice
quality. They sound great.

Alternate routing ensures that if there is ever a problem with my on-premise
voip server, calls will automatically go to my cell phone. This feature has
been tested and used in a real world scenario on several occasions, so I am
confident that one way or another, calls will make it through.

VOIP.MS has an impressive number of data centers. This is likely the reason
my previous experiences with VOIP were less than spectacular. They allow the
customer to choose the best data center through their configuration web page,
and there are even multiple servers in my region now that I can use, although
I have never had a reason to select an alternate.

Porting numbers is easy and is initiated through their website. If you are
looking for a new DID, then they support a wide range of area codes and
prefixes. The DID's are very reasonably priced, and 800 numbers are also
supported.

The price is a fraction of what I was paying the phone company for a
residential landline, and my family loves that we are now able to have a
combination of standard ATA style handsets as well as being able to use soft
phones on our computers.

Reliable VOIP service High call quality/low latency Price is competitive
Possibly challenging to set up advanced configurations for the non technical person
Yes

Pages

voip.ms

Montreal , QC
Canada
2007Year Founded
96%Recommend
353User Reviews
Get Quote

Overall Rating

4.75
4.71
93%
93%
94%
93%
94%

Service Locations

  • United States and Canada
VoIP app

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

the rub

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

  • Competitive rates
  • Local and toll-free numbers for Canada, United States and International
  • Unlimited extensions
  • Highly flexible
bottom line image

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

award image

Awards

  • Top 20 businesses award from Capterra 2020
  • Best Value award from Capterra 2020
  • GetApp Category leaders of 2020
  • Most Recommended award from Software Advise 2020
  • Front Runners from Software Advice 2020
  • GetApp Category Leaders of 2021
  • GetApp Best Functionality & Feature 2021
  • Capterra Best Value 2021
  • Front Runners from Software Advice 2021
  • G2 Leader award from summer 2021
  • Customers Love Us from Source Forge 2021
  • Summer Leader from Source Forge 2021
  • Capterra’s Shortlist award of 2021
  • Best Est. ROI from G2 summer 2021
  • Leader in VoIP from G2 summer 2021
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Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

Plan Info
Plan Name Pay Per Minute Plans
Plan Summary VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features
  • Feature-Rich
  • Keep Your Current Number
  • Friendly Support Staff
  • Bring Your Own Device!
Notes VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $0.85
    Promo Price N/A
    Price Disclaimer per DID number
    Setup Fees $0.40
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • N/A :
    Month to Month
    (per user)
    • N/A :
    Annual Contract Prepay
    (per user)
    • N/A :
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Virtual Fax available in U.S. and Canada. See site for rates.
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.001
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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