voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

Users Average Rating

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VOIP.MS as a VOIP Provider

idscomm Jul 20, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I used to have FreePBX running as a virtual machine but after considering the
ease of use and support from VOIP.MS I decided to move everything and manage
my VOIP through service VOIP.MS Web Portal. Everything has been working
flawlessly, no issues whatsoever.

Great Support, bunch of options which simplify management and now I don't
have to maintain the virtual machine!

I recommend VOIP.MS in a heartbeat.

Pros Portal, Support, Ease of use, plenty of VOIP servers

Cons Nothing comes to mind

Great

pelkhouri Jul 19, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 3 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I've been a VoIP.ms customer for many years now. The only real thing I think
they could improve upon is making their service more accessible via mobile
device, through either a responsive site or mobile app. Otherwise the service
is solid and affordable.

Pros Price, reliability.

Cons Website can use a facelift.

Good service

skvaskov Jul 18, 2021

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 4 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I am with voip.ms for 7+ years and their service is good.
Phone call quality is very good, never had interruptions.
The area where improvement still can be done is creating a custom phone and
sms apps
so instead of relying on third party apps like CounterPath users could use
better apps

Pros phone calls good quality lot of features decent customer support not expensive

Cons -no custom sms/phone apps oriented to work specifically with voip.ms, have to use third party apps -sometimes their sms system is lagging

voip.ms

eleon948 Jul 18, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 4 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

One of the best voip services in Canada. Calls are crystal clear, I would even compare it with the best cellular service, except voip.ms is better.

Pros Excellent service, reliable

Cons US currency only

Voip.ms - Long Term Happy Customer

jbirch Jul 18, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

Switched to Voip.ms from a Canadian Telecom in Oct 2012. Was frustrated
with fees to access long distance calling plans, $/min gouging plus the local
monthly charges. Set up a parallel voip.ms service to ensure the family was
happy with the quality and reliability prior to terminating the original
telco and porting my number. Everything went well and terminated my service
with the Telcom, and voip.ms made porting my number a painless simple process
even back in 2012. We've now in our 9th year with voip.ms and have never had
a reason to look or compare voip providers since. Low monthly line rate,
reasonable e-911 fee and super low long distance rates in Canada ..and
everywhere. Free calling to other voip.ms users. I have recommended voip.ms
to several co-workers and relatives who've also made the switch. Referral
program works as advertised ! Caller ID and caller ID filtering included for
free. The caller ID filtering is the absolute best feature. I use a
dedicated ATA at home, and when on the road the sub accounts allow me to use
a soft ATA to use the services.
Lots of features free, excellent email notification choices. Excellent
customer service, that has only been used for account $ transfer, no actual
service problems.

I use the by the minute plan user with 2 people in the house and our monthly
total is around $5/month all in on average. We've saved thousand$ over
local telecom provider fees since switching and we'll never go back. Many
people have switch to cell phones only, but its always nice to have a phone
in the house. Voip.ms call quality and reliability are top notch.

Pros Features, call quality, customer service, value, wiki info for setting up new features.

Cons Self equipment setup

VOIP Review

Robert Laverdure Jul 18, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

Very good service.
Excellent chat services.
Answers on problem always accurate.

Will never come back to old system.

Pros Very good price on any calls

Cons When receiving a message our home telephone should advise us of a received message with a flashing signal or other. Right now we need to do #97 enter our pass word and we aren't event certain that there is a message waiting for us. TU

Great service

viper20017 Jul 18, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I've been using voip.ms for years and never had issues, great service at a
great price and tons of features.

Pros They have multiple servers across the country and it's reliable.

Cons None that I can think of personally, didn't ran into issues myself.

Voip.ms Has been Stable from the beggining, and support is amazing

naz9ul Jul 18, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 4 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

It's been more than 2 Years that I use voip.ms, and I never regreat switching
to them.

I used cisco apa to manage 2 lines, one is use for alarm system.

Pros Support, Documentation, Stability, quality of service.

Cons No possibility to block outgoing call. Other than that, very happy with the service.

A great service at a great price

RogueThunder Jul 17, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 4 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I’ve been with VOIPms for over a decade, as an independent client ( i.e.
not a reseller) and have introduced it to many people, whom also enjoy the
features and benefits.
Caveat: I have a background in IT (but not Telecom), so I have been able to
figure out some solutions. I’m not confident that this is a solution for
non-technical people.

Pros Price, features, saves thousands of dollars by not having to pay for a conventional (ie Bell, AT&T) land line.

Cons No mobile app; wiki has become dated regarding configurations for ATA’s.

Voip.ms

boucherf Jul 17, 2021

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I have been using Voip.ms for 8 years. It required some basic knowledge of
voip basic concepts to be able to start but I was able to get started with an
ATA that has been running since that time without any big issue.

I would definitely recommend voip.ms to anybody who need a phone line at
home.

Your voip.ms will only be as good as your home network quality; you might
want to look into Quality of service concepts to tinker your home network so
that the line doesn't suck when downloading file but it's common feature on
almost all home router.

Pros - Dirt-cheap calling and phone number rates. - Can easily find help on wiki and online to get started with ATA - So many features - Been working for many years with almost no issues (once home network is properly set up)

Cons - Need to understand some basics network concepts and basic technical knowledge to get started.

voip.ms

Montreal , QC

Canada

2007Year Founded

356User Reviews

Overall Rating

4.71

Sound Quality93%

Reliability93%

Features94%

Customer Service93%

Price94%

Service Locations

United States and Canada

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

Competitive rates
Local and toll-free numbers for Canada, United States and International
Unlimited extensions
Highly flexible

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

Awards

Top 20 businesses award from Capterra 2020
Best Value award from Capterra 2020
GetApp Category leaders of 2020
Most Recommended award from Software Advise 2020
Front Runners from Software Advice 2020
GetApp Category Leaders of 2021
GetApp Best Functionality & Feature 2021
Capterra Best Value 2021
Front Runners from Software Advice 2021
G2 Leader award from summer 2021
Customers Love Us from Source Forge 2021
Summer Leader from Source Forge 2021
Capterra’s Shortlist award of 2021
Best Est. ROI from G2 summer 2021
Leader in VoIP from G2 summer 2021

Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

PPM Plan

Plan Info
Plan Name	Pay Per Minute Plans
Plan Summary	VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features	Feature-Rich Keep Your Current Number Friendly Support Staff Bring Your Own Device!
Notes	VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries : United States Canada

Plan Pricing & Services¹
Regular Price	$0.85
Promo Price	N/A
Price Disclaimer	per DID number
Setup Fees	$0.40
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Annual Contract Paid Monthly (per user)	N/A :
Month to Month (per user)	N/A :
Annual Contract Prepay (per user)	N/A :

	
		
			
				Toll Free
			
		
		
			
				Setup
				$0.00
			
			
				Monthly
				$0.00 /mo.
			
			
				Included Min.
				0
			
			
				Add'l Min. Cost
				$0.00 /min.
			
		
	
		
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				Virtual Fax available in U.S. and Canada. See site for rates.
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	


	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				$0.001
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	Yes
Auto Attendant	Yes
Barge	Yes
Business SMS	Yes
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	Yes
Call Continuity	Yes
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	Yes
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	Yes
Call Queuing	Yes
Call Recording	Yes
Call Return	Yes
Call Routing	Yes
Call Screening	Yes
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	Yes
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	Yes
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	Yes
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	Yes
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

¹Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

³The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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Toll Free
Setup	$0.00
Monthly	$0.00 /mo.
Included Min.	0
Add'l Min. Cost	$0.00 /min.

Faxing
Setup	N/A
Monthly	Virtual Fax available in U.S. and Canada. See site for rates.
Included Pages	N/A
Add'l Pages Cost	N/A

Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers

Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale

Plan Minutes
Local Min.	Included
Add'l Local Min. Cost	$0.001
Long Distance	Unlimited
Incl. Long Distance Min.	N/A
Add'l Long Distance Min. Cost	N/A