voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Write your own review

Not for non technical people. But once it's setup, it's reliable - Voip.ms

mcere Sep 23, 2016

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 4 (1 vote)

Features

Average: 3 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 4 (1 vote)

I've been with them for more than 2 years now. I even got rid of my iphone.
Only using my ipad and softphone on my computer.
I can't say it was easy to set it up... It took many trial and errors...
But it is working fine. No complains there.
I wish they would develop a real connection for the SMS. I'm using Bria as a
Softphone. Being able to connect the sms with it would be awesome. I guess
it's not in their priorities.

Pros Price. This service is one of the cheapest around. They are the only one to offer some kind of a sms at that low price. Once it's working, I can say it's reliable.

Cons Features. SMS. Not a real SMS service and certainly not real time. Sometimes SMS comes in 5 to 10 minutes after they were sent. I was not able to make the ios app that someone built worked. Very technical information, not user friendly. You must be a real geek to understand that stuff.

Great Service - Voip.ms

Roger D'Hollander Sep 24, 2016

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I have been using VOIP.MS for over a year now. Their service is fast and we
have had no issues with the connections or quality of voice. What makes them
stand out for me is their exceptional customer support. I am a neophyte when
it comes to VOIP. I have installed a FREEPBX PBX. There is no doubt this is
a different world, even for a company that is hi-tech. The concepts,
acronyms etc are all foreign even compared to more complex data
communications (networking). Whenever I ran into a problem, I would "chat"
with their tech support and they would point me in the right direction, even
when it had nothing to do with their service, but with my PBX configuration.
I am not suggesting they were customer support for my PBX, but they gave me
hints where to look. They researched their end to make sure their end was
functioning properly and when confirmed would say, we are operating
correctly, BUT...have you thought of........ or maybe you should look into
the settings of this area in your PBX.

Right price, solid service, but most importantly to me, knowledgeable
friendly customer service.

Pros Customer Service, Price

Cons None so far

Fantastic phone service....VOIP.MS

Adrian Weerheim May 27, 2017

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

This service is what telephone service should be. The DID filter helps block
telemarketers and using the "wildcards" you can prevent them from bypassing
the block. What I really like is their voicemail service ....you set up to
have the voicemail and forward the message to your email as an MP3 file and
delete the file...you can call back on a computer phone or regular phone and
not worry about remembering or deleting the msg. The price is good. When I
travel I take the adapter box and a phone with me...it's as if I'm
home....works everywhere...love it!!!

I've already helped a number of friends get on the service...cost is very
reasonable...even overseas calls

Pros Great service....great support

Cons They charge HST

Do not apply for new account, company gone spammy.

theqkash Jul 05, 2017

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 4 (1 vote)

Reliability

Average: 2 (1 vote)

Rating

Average: 1 (1 vote)

The rules introduced in the company virtually prevent the registration of
selected customers, from some countries can only pay by wire transfer, which
is difficult and expensive from countries other than the recipient country.
It is a waste of time to register when you have to go through with their
strange rules, which are already quite random, and you do not know what will
happen in a moment. First I was asked to scan my document (I sent), and then
it turned out that my country can not pay by card, paypal etc - only through
wire transfer. No sense, waste of time. I do not recommend.

Pros Lots of features.

Cons You can waste a lots of time when trying to pass their "security rules" then you will be unable to do something because of some strange reason they have.

Very happy

urgence Mar 24, 2018

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I have been using VOIP.MS for over a year. Very stable system, no breakdown. Several configurations possible. Fast and efficient customer service. 9-1-1 works well with the E-911 display.

Pros Many configuration, stable system.

Cons No SSL

Voip.ms Rotten Experience Porting a Number Out

Jovial_Jack Mar 27, 2018

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 1 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 1 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 1 (1 vote)

I've used www.voip.ms for years with at max a dozen numbers (DIDs). They've done well the vast majority of the time until now. I recently attempted to port out a number. It’s only reasonable that voip.ms use automation as the primary means of fulfilling ports. Computer automation is FAST and I expect 99.9% of ports succeed via automation. In this case, despite having voip.ms provide me the necessary authorization info via email (matched my account records as well) and emailing it to the receiving carrier, it’s been 9 days, hours of frustration, and a dozen unsuccessful attempts. Account Name **** **** Address *** **** **** City **** State ** ZIP Code ***** No pin Account number and BTN- ********** Voip.ms assures me if only the receiving carrier would share the PON (port order number) identifier with them they'd investigate and resolve whatever the hangup is. I find it fishy voip.ms doesn't already see the PON when each port attempt takes place (it seems they're outsourcing that part of their business to another vendor and collaborate poorly) It's equally suspect as to why the receiving carrier doesn't see the PON identifier either. The receiving carrier may outsource as well. When the automation doesn’t succeed, my experience has been that voip.ms shirks assuming ownership for the problem and an effective secondary means to allowing these to succeed. The receiving carrier has been willing to conference call, chat, email chain etc. Especially because the receiving carrier could be communicating with voip.ms the very moment the request is initiated, voip.ms acknowledge and promptly resolve any hitch in the process. Voip.ms has stonewalled such reasonable efforts. It seems rotten a person should have to go so far as to contact the FCC/NPAC. I used to be an evangelist for their service. Now, I'm just desperate to get my numbers released voip.ms

Pros Service used to be great. Hopefully they just need to change their business process regarding port outs.

Cons If porting out doesn't work via their automated system, brace yourself to get voip.ms to make reasonable efforts to resolve the problem.

VoiP.ms Horrible Customer Service and Refund Policies

KenAd Apr 26, 2018

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 1 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 1 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 1 (1 vote)

VoiP.ms was recommended to me by our telephone vendor. Reasonable price - although we had to prepay with a credit card for the service; did what we needed it to do. Had the service for several months when we decided that we didn't need it any longer. We hadn't used up all of the prepaid amount, so I contacted them about cancelling the account and getting a refund. I was informed that the refund couldn't be processed to the credit card, because the payment was "too long ago". They asked for a PayPal address. I explained that I don't have one, and they said that a paper check would have to be issued. I had no problem with that, and we cancelled the DID number. Here we are, 3 months later. I am STILL waiting on my refund check. When I contact them, all I am told is that, it takes time, and that they can't assure an ETA. I've been told multiple times that it has been escalated, but there are no updates. I've been told to wait for them to contact me back. Which they never do. I have had to initiate every communication. I'll also be posting this review on the BBB website.

Pros The service works well, so long as you plan to never, ever, ever, cancel your account.

Cons Customer service completely and totally sucks. They really don't seem to care at all that my account has been cancelled and they owe a refund.

Has VOIP.ms gone out of business?

RickSanches May 04, 2018

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 4 (1 vote)

Features

Average: 4 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 3 (1 vote)

Been using voip.ms for 5 yrs - no issues other than an the odd re-set of carrier server and then my service is back online. Haven't had service for 2 days now. Voip.ms website for config is "this site can't be reached" on Google search. Has Voip.ms gone under/out of business? How do I get my DID number back from them? Anybody have any thoughts? SOL for the moment

Pros stable, reliable

Cons unreachable May 2018

TERRIBLE SERVICE ABSOLUTELY TERRIBLE

flytepro May 10, 2018

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 1 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 1 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 1 (1 vote)

I wouldnt recommend anyone to work with them. Highly unprofessional and un effective service. Used their service for a few months and realized I have made a blunder. I can't add funds to my account and everytime i call or chat with support they tell me management is reviewing it. What a joke.

Pros none

Cons terrible company bad management bad quality too many issues service and servers are terrible

CUSTOMER SERVICE THAT BORDERS ON THE INCOMPETENT

Rustic Sep 08, 2018

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 1 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 1 (1 vote)

I set up a voice.ms account yesterday and configured that account using an Obi202 today. I was running into difficulties with the configuration so-called "customer services" for support and was told that voip.ms does not recommend obi talk and I could not get configuration help other than through the receipt of a pretty technical pdf sheet that they provided a link to. When I asked which devices they do support I was told "Can't recommend a device as I'm not a user or haven't used them all". In short, the voip.ms service agents are so ill-trained they know zippo about the devices that work on the service that employs them. The alternative is that they are instructed to avoid answering. I gave up on that customer service rep (Fred) and sought the help I needed through other online forums, which I found. After configuring the service, I made my first call on the voip.ms line (which is through their Vancouver 2 exchange) to my cellphone, my cellphone indicated the incoming call was from Russia so I placed a support ticket with voip and asked two questions. The first was: What do I need to do to reflect that the call was placed from the Vancouver area, not Russia? The second was: Is voip was a Russian based service? Neither of my questions were answered by the support agent (John) but I did get some lame excuse about why Russia might be shown as the origin of the call. That excuse did not sound plausible. Of the $20 I uploaded to my voip account yesterday, $10.10 was consumed in setting up which includes a month's outgoing calls, which is pretty reasonable. However, a voip service that mistakenly indicates I'm placing calls from Russia will result in so many calls not being answered that the service is not worth having. That, along with the quite derisory quality of customer service I received, and the risk of voip.ms being a Russian based company with whatever potential security issues that might attach to that circumstance, means I'm dropping them today like a hot potato.

Pros Cheap, but not as cheap as they advertise.

Cons Everything else!

voip.ms

Montreal , QC

Canada

2007Year Founded

356User Reviews

Overall Rating

4.71

Sound Quality93%

Reliability93%

Features94%

Customer Service93%

Price94%

Service Locations

United States and Canada

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

Competitive rates
Local and toll-free numbers for Canada, United States and International
Unlimited extensions
Highly flexible

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

Awards

Top 20 businesses award from Capterra 2020
Best Value award from Capterra 2020
GetApp Category leaders of 2020
Most Recommended award from Software Advise 2020
Front Runners from Software Advice 2020
GetApp Category Leaders of 2021
GetApp Best Functionality & Feature 2021
Capterra Best Value 2021
Front Runners from Software Advice 2021
G2 Leader award from summer 2021
Customers Love Us from Source Forge 2021
Summer Leader from Source Forge 2021
Capterra’s Shortlist award of 2021
Best Est. ROI from G2 summer 2021
Leader in VoIP from G2 summer 2021

Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

PPM Plan

Plan Info
Plan Name	Pay Per Minute Plans
Plan Summary	VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features	Feature-Rich Keep Your Current Number Friendly Support Staff Bring Your Own Device!
Notes	VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries : United States Canada

Plan Pricing & Services¹
Regular Price	$0.85
Promo Price	N/A
Price Disclaimer	per DID number
Setup Fees	$0.40
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Annual Contract Paid Monthly (per user)	N/A :
Month to Month (per user)	N/A :
Annual Contract Prepay (per user)	N/A :

	
		
			
				Toll Free
			
		
		
			
				Setup
				$0.00
			
			
				Monthly
				$0.00 /mo.
			
			
				Included Min.
				0
			
			
				Add'l Min. Cost
				$0.00 /min.
			
		
	
		
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				Virtual Fax available in U.S. and Canada. See site for rates.
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	


	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				$0.001
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	Yes
Auto Attendant	Yes
Barge	Yes
Business SMS	Yes
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	Yes
Call Continuity	Yes
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	Yes
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	Yes
Call Queuing	Yes
Call Recording	Yes
Call Return	Yes
Call Routing	Yes
Call Screening	Yes
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	Yes
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	Yes
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	Yes
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	Yes
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

¹Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

³The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

Recent Reviews

Jivetel Communications

I totally agree with the other reviewer (there's only one other review at this time). I've been using Jivetel for our office for about 8 years now,...

April 16th, 2024 - RobGreenfield

iTalkBB

I signed up for a TV streaming box from iTalkBB a few months ago, which was fine at first. But they recently contacted me out of nowhere and told me...

April 15th, 2024 - Nownow Miao

Toll Free
Setup	$0.00
Monthly	$0.00 /mo.
Included Min.	0
Add'l Min. Cost	$0.00 /min.

Faxing
Setup	N/A
Monthly	Virtual Fax available in U.S. and Canada. See site for rates.
Included Pages	N/A
Add'l Pages Cost	N/A

Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers

Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale

Plan Minutes
Local Min.	Included
Add'l Local Min. Cost	$0.001
Long Distance	Unlimited
Incl. Long Distance Min.	N/A
Add'l Long Distance Min. Cost	N/A