voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

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AVOID VOIP.MS LIKE THE PLAGUE

mattheys Jul 12, 2012

user_review

Sound Quality

Average: 3 (1 vote)

Price

Average: 3 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 1 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 1.8 (1 vote)

I joined VOIP.MS and paid my fee. Found out that my DID worked from certain numbers and not from others. Opened a support ticket. So far so good.
Their initial reply was to try to place all the blame on me. When I demonstrated that this was clearly their problem, they simply stopped responding to any updates to the support ticket. Finally in frustration AFTER 6 WEEKS BEING GIVEN THE RUN AROUND I called their toll-free number and demanded my money back. They refused. Also refused to correct my problem.
DO NOT USE THIS CARRIER. THEIR CUSTOMER SUPPORT IS USELESS AND YOU ARE WSTING YOUR MONEY.
I have since moved over to LES.NET and no problems so far.

Pros Nothing really different to any other VOIP provider

Cons Their customer service is absolutely abysmal

No regrets! voip.ms was patient and supportive of me as a total noob

sjinsjca May 15, 2011

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I cut my landline and went cold-turkey into VOIP last year. My research led me to two providers who seemed well-recommended and fully-featured: voip.ms and callcentric.com. Between the two, I chose voip.ms for its richer feature set and cost model, based on my usage patterns.
No regrets! voip.ms was patient and supportive of me as a total noob, and I routinely got answers to my (webform-based) issues and puzzlements within minutes or a few hours max. Now I have two homes using their service without a hitch, and with massive savings via my former landline solutions.
(I see another review here from someone complaining of voip.ms "ignoring" them for months. This is totally 180 degrees from my experience. I have rarely had such great service with a company. Really, a superb company to deal with. My friends to whom I recommended voip.ms relate similar tales of patient and near-instant support.)
In about eight months of use I have had a grand total of about about a half-hour's outage, about on a par with our former landline, and it was due to my ISP having a fire at a branch station. Other than that, totally smooth sailing; no faults at all from voip.ms's side.
In both homes I'm using a Cisco/Linksys/Sipura PAP2-T analog phone adaptor and my old standard-issue telephones. I also use the free 3CXphone app on my iPhone and iPad to call from wherever I happen to be where there's WiFi... including overseas. It was really nice to be able to call back to the U.S. from London for a penny a minute. Take that, usurious roaming fees. And you, larcenous hotel phone!
voip.ms = Excellent sound quality + amazing service options + responsive support - something of a learning curve (which frankly I find to be a bit of fun).
Totally recommended!

Pros Stunningly good customer service, call quality and pricing.

Cons None encountered. Well, maybe a bit of a learning-curve for newbies-- but I was a newbie and was up and running in minutes.

Re: voip.ms

voiptester Aug 13, 2010

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 3.2 (1 vote)

VoIP MS exploits the fact that they have some cool features and that porting numbers between carriers is extremely painful. The first time you need to contact them for technical support you'll find the following options:
Phone Number - In a year of service, nobody has ever answered the phone. We've called and pressed every option for sales, tech support, etc, and tried both french and english menus. Voicemails go to a generic mailbox and seem to simply be discarded, nobody has ever called us back.
Email - An email will result in an auto-generated ticket in your tickets page.
Live Chat - Here you can open a ticket with a live service representative.

Once you have a ticket open, they are all generally processed in the following loop:
1. Your ticket will sit idle indefinitely unless you open a live chat.
2. Once you open a live chat, the person will read through your issue and then tell you to try some different settings.
3. If the problem persists and is clearly a VoIP ms issue, the person will inform you that the techs are unavailable but will work on it soon.
4. Wait a few days.
5. Go Back to Step 1 and repeat.

There is no escalation path, you are never allowed to speak with anyone on the phone, the impact on your business is irrelevant. After 2 months of begging them to help us with a major issue and being COMPLETELY IGNORED, our only recourse is to port the numbers away.
It's hard to believe a company would completely ignore their customers, but it has been happening for two months.
We consider this unethical and are planning on submitting reports to the better business bureau, as soon as we can find out where we should report them. I believe it's montreal qubec canada.

Pros The most feature rich, easy-to-sign-up, forward thinking design of any sip carrier portal to date. Lots of options, asterisk friendly, very creative group.

Cons Extremely Unethical Business Practices. Strongly recommend AGAINST VoIP.MS.

voip.ms review

lotechguy Jun 26, 2010

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I wanted a low cost VOIP service that was capable of replacing the traditional phone service. I tried Magic Jack and Skype but these just didn't meet my phone needs. Both these services are tied to a computer and computers are subject to all manner of problems. After reading dozens of reviews I ran across a review on VOIP.MS. The reviewer had high praise for this service. I searched the internet for negative comments about this provider and found none. I signed up for VOIP.MS, ordered a telephone adapter, configured the ATA and started using the service. There was a little glitch with my equipment at first but the folks at VOIP.MS were very helpful getting the problem worked. out. My biggest concern is that the company cannot stay in business charging such low rates. I expect to have a very reliable and complete phone service for less than $5.00 per month, yep 5 bucks a month. I am a very satisfied customer.

Pros Has all the bells and whistles you could ever need. Capable of replacing the traditional phone service. Very low price. Good sound quality. Friendly and fast customer service using live chat.

Cons Setup a little confusing for some Phone adapters.

voip.ms

Montreal , QC

Canada

2007Year Founded

354User Reviews

Overall Rating

4.71

Sound Quality93%

Reliability93%

Features94%

Customer Service93%

Price94%

Service Locations

United States and Canada

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

Competitive rates
Local and toll-free numbers for Canada, United States and International
Unlimited extensions
Highly flexible

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

Awards

Top 20 businesses award from Capterra 2020
Best Value award from Capterra 2020
GetApp Category leaders of 2020
Most Recommended award from Software Advise 2020
Front Runners from Software Advice 2020
GetApp Category Leaders of 2021
GetApp Best Functionality & Feature 2021
Capterra Best Value 2021
Front Runners from Software Advice 2021
G2 Leader award from summer 2021
Customers Love Us from Source Forge 2021
Summer Leader from Source Forge 2021
Capterra’s Shortlist award of 2021
Best Est. ROI from G2 summer 2021
Leader in VoIP from G2 summer 2021

Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

PPM Plan

Plan Info
Plan Name	Pay Per Minute Plans
Plan Summary	VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features	Feature-Rich Keep Your Current Number Friendly Support Staff Bring Your Own Device!
Notes	VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries : United States Canada

Plan Pricing & Services¹
Regular Price	$0.85
Promo Price	N/A
Price Disclaimer	per DID number
Setup Fees	$0.40
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Annual Contract Paid Monthly (per user)	N/A :
Month to Month (per user)	N/A :
Annual Contract Prepay (per user)	N/A :

	
		
			
				Toll Free
			
		
		
			
				Setup
				$0.00
			
			
				Monthly
				$0.00 /mo.
			
			
				Included Min.
				0
			
			
				Add'l Min. Cost
				$0.00 /min.
			
		
	
		
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				Virtual Fax available in U.S. and Canada. See site for rates.
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	


	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				$0.001
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	Yes
Auto Attendant	Yes
Barge	Yes
Business SMS	Yes
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	Yes
Call Continuity	Yes
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	Yes
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	Yes
Call Queuing	Yes
Call Recording	Yes
Call Return	Yes
Call Routing	Yes
Call Screening	Yes
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	Yes
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	Yes
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	Yes
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	Yes
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

¹Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

³The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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Toll Free
Setup	$0.00
Monthly	$0.00 /mo.
Included Min.	0
Add'l Min. Cost	$0.00 /min.

Faxing
Setup	N/A
Monthly	Virtual Fax available in U.S. and Canada. See site for rates.
Included Pages	N/A
Add'l Pages Cost	N/A

Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers

Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale

Plan Minutes
Local Min.	Included
Add'l Local Min. Cost	$0.001
Long Distance	Unlimited
Incl. Long Distance Min.	N/A
Add'l Long Distance Min. Cost	N/A