voip.ms Reviews

VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.

Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.

Write your own review

Do not apply for new account, company gone spammy.

theqkash Jul 05, 2017

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 4 (1 vote)

Reliability

Average: 2 (1 vote)

Rating

Average: 1 (1 vote)

The rules introduced in the company virtually prevent the registration of
selected customers, from some countries can only pay by wire transfer, which
is difficult and expensive from countries other than the recipient country.
It is a waste of time to register when you have to go through with their
strange rules, which are already quite random, and you do not know what will
happen in a moment. First I was asked to scan my document (I sent), and then
it turned out that my country can not pay by card, paypal etc - only through
wire transfer. No sense, waste of time. I do not recommend.

Pros Lots of features.

Cons You can waste a lots of time when trying to pass their "security rules" then you will be unable to do something because of some strange reason they have.

Fantastic phone service....VOIP.MS

Adrian Weerheim May 27, 2017

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

This service is what telephone service should be. The DID filter helps block
telemarketers and using the "wildcards" you can prevent them from bypassing
the block. What I really like is their voicemail service ....you set up to
have the voicemail and forward the message to your email as an MP3 file and
delete the file...you can call back on a computer phone or regular phone and
not worry about remembering or deleting the msg. The price is good. When I
travel I take the adapter box and a phone with me...it's as if I'm
home....works everywhere...love it!!!

I've already helped a number of friends get on the service...cost is very
reasonable...even overseas calls

Pros Great service....great support

Cons They charge HST

Great Service - Voip.ms

Roger D'Hollander Sep 24, 2016

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I have been using VOIP.MS for over a year now. Their service is fast and we
have had no issues with the connections or quality of voice. What makes them
stand out for me is their exceptional customer support. I am a neophyte when
it comes to VOIP. I have installed a FREEPBX PBX. There is no doubt this is
a different world, even for a company that is hi-tech. The concepts,
acronyms etc are all foreign even compared to more complex data
communications (networking). Whenever I ran into a problem, I would "chat"
with their tech support and they would point me in the right direction, even
when it had nothing to do with their service, but with my PBX configuration.
I am not suggesting they were customer support for my PBX, but they gave me
hints where to look. They researched their end to make sure their end was
functioning properly and when confirmed would say, we are operating
correctly, BUT...have you thought of........ or maybe you should look into
the settings of this area in your PBX.

Right price, solid service, but most importantly to me, knowledgeable
friendly customer service.

Pros Customer Service, Price

Cons None so far

Not for non technical people. But once it's setup, it's reliable - Voip.ms

mcere Sep 23, 2016

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 4 (1 vote)

Features

Average: 3 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 4 (1 vote)

I've been with them for more than 2 years now. I even got rid of my iphone.
Only using my ipad and softphone on my computer.
I can't say it was easy to set it up... It took many trial and errors...
But it is working fine. No complains there.
I wish they would develop a real connection for the SMS. I'm using Bria as a
Softphone. Being able to connect the sms with it would be awesome. I guess
it's not in their priorities.

Pros Price. This service is one of the cheapest around. They are the only one to offer some kind of a sms at that low price. Once it's working, I can say it's reliable.

Cons Features. SMS. Not a real SMS service and certainly not real time. Sometimes SMS comes in 5 to 10 minutes after they were sent. I was not able to make the ios app that someone built worked. Very technical information, not user friendly. You must be a real geek to understand that stuff.

What a great service - voip.ms

Jul 14, 2016

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I've been using this service for a little over 5 months now... I was a little
concerned about what the ongoing quality might be, but decided I'd give it a
try by forwarding my bell landline to my number and trying..... I've been
doing that ever since....

Customer Service: I've used chat and tickets to resolve a few minor problems
and ask questions.... all have been answered quickly and professionally.
Very happy

Quality: I'm using the "regular quality" service for the cheaper price.... to
date it has been pretty much flawless! no echo's, no stutter, just clear
consistent quality!

Price: Over the last few months, my average cost per month (converted to CAD)
has been about $14/month. That includes lots of calls to the US and across
Canada. Also includes e911 and call display.

Features: well, I guess I'm pretty happy - has everything I need which is not
that much. I find the VM a bit cludgy, but fine with me and I like that the
messages are sent to my phone via email. Only thing I'd like to see is
'online' access to manage the messages.

Reliability: It's been flawless.... we've had a couple of outages in the 5
months, but they have turned out to be our internet supplier problem, not
voip.ms..... Been very pleased.

Pros Good price and awesome quality. Great customer service.

Cons Setup requires a modicum of technical expertise. If you can setup a modem, you can setup the voip box that you have to buy on your own.... Be nice if they offered some sort of package with the hardware and instructions for it.... they might get some more business.....

Pretty happy so far

rpm2203 Feb 10, 2016

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 3 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I found this service by accident. The website is not the most attractive,
and I initially found it confusing and just about moved on.... then I started
reading the site indepth and doing the math on just what this would cost
me..... a fraction of the cost of other services and most of the reviews I
read were very positive.... So I dug in and started reading and researching
on what I would have to do.... not that complicated really, just had to
provision myself an ATA box, which I did for $50.... the box came and within
an hour I had a working phone system.

The voice clarity is exceptional, even on the 'value' plan and so far I've
been pretty happy.... I have my real number forwarded to my new number and
will likely port it over within the next month. Good bye Bell! The support,
though only chat, has been good and responsive. My various setup questions
have been answered quickly. If you sit down and read it however, the wiki
provides you everything you need.... just takes a bit of patience.

Although they do say it clearly on the site, the fact that all of the numbers
are in USD, makes this a little more expensive then it would seem, but all
the same, I figure we'll be spending $5 to $8 per month as opposed to close
to $70, so I'm pretty happy :)

Overall, I'm pretty happy and I think you have to make sure you don't let the
site and mechanics of it scare you away....

Pros - price - lots of features - voice quality

Cons - have to be patient and read the wiki about the service....

I've been a very happy customor for 3 year.

seonhan Jan 12, 2016

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I love voip.ms. I particularly like these features
1. Forwarding: I can forward my calls when I am on vacation. No need to call anyone. I just do it online and works in a minute.
2. Ring group: This feature lets me forward my calls to my home phone, my cellphone or my work phone at the same time.
3. Filtering: This is by far the best feature. I am on no-call list, but I still get calls from my alma mater. I just block those numbers. I also had my neighbor (who has no phone whatsoever) giving out my number as his number. This continued even after he got a phone. I forward his calls that comes to my number to his cell phone.
4. subaccounts: You can manage many subaccounts. I have my home phone as one subaccount, another for my cell wifi phone, and etc. The calls between subaccounts are free.
5. If you are really cheap, you can use ipkall to get a free phone number to reduce your monthly bill by $1.50 or so, but why bother? My phone bill is like $5 a month.<br />
6. The webpage makes it easier for you go into business selling voip services.
I thought about getting ooma for my relatives, but I was horrified that ooma charges for the services I mentioned above. Voip.ms charges for<br />
maintaining a phone number (depends, but it is $0.99 or $1.50), calls that you receive or calls that you make (like a penny per minute), caller ID (less than a penny per number), and e911 service ($1.50). You do not have to have a phone number or 911 service. You can just pay a penny per minute to make outgoing calls. International rates are also very cheap.
CONS: it took me a while to figure out how to setup my ATA with sub account. It also took me a long time to learn where to find things on their webpage. It really is not a con because i much rather have all these features than not.

Pros Feature rich, cheap or zero price

Cons A little difficult to use the website

Very pleased with service

sronsen May 28, 2015

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I changed VOIP providers to get away from the abysmal voice quality I was experiencing and to get features to better handle spam calling VOIP.ms makes it cheap and quick (almost instantaneous) to get a line and test it out for a week or two, as I did. Once satisfied, I had my lines ported which took a week. I should note that I'm using their premium service at <$0.01/Minute extra which may be why I'm so happy with the voice quality. Also, VOIP.ms gives users a choice of multiple points of presence which likely also affect voice quality. I'm in Buffalo and am using a server in Toronto, a mere 100 miles, better than the 4-500 miles my old provider is from me. Probably closer than any other VOIP provider's server. Service is compliant with NOMOROBO call-blocking which has silenced those damned unsolicited calls. Customer service has been excellent with clarifying details and helping setup my ATA. It's email only, but very well managed and quicker than most competitors' voic4e support. As I said, I'm most concerned with voice quality and features. Nevertheless, I plan on saving 60% of what I was paying a competitor. No wonder I'm pleased!

Pros Best sound quality I've encountered using VOIP. Would give them a 5, but it still doesn't compare with my old POTS landline. Customer service, technical and otherwise is limited to email, but it is extremely responsive and effective. BYOD and setup guides and help provided. Lots of customer control over setup and features. Free number porting. Pay as you go with no minimums.

Cons Lots of customer control means that setup can be difficult and time-consuming.

Amazing voip.ms

surroundedbytrees Aug 29, 2013

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

been using since Dec 2012 service works perfect bill runs somewhere around $4 a month. Does require some patience when setting up the VOIP adapter.

Pros CHEAP, Feature rich, reliable,

Cons NONE

Up date after 2 years with voip.ms

lotechguy Dec 30, 2012

user_review

Sound Quality

Average: 3 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 3 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 3.8 (1 vote)

After a couple of years using VOIP.MS, I am still reasonably satisfied with the service. I guess that says a lot, however I have been considering trying another provider. Problems with jitter or a choppie voice is often very annoying. Customer service for the issue has not been very helpful in eliminating the problem. The low cost and excellent features offered are a real plus that cannot be matched by most of the other services. The jitter problem may be with my IP and the amount of traffic because at times the voice quality is clear. I plan to continue to try to resolve the problem and if I cannot I will change to a different VOIP plan.

Pros Excellent features. Service can be configured in many ways. Annoying telemarketer callers can be blocked. About any feature provided by a phone company is available

Cons Sound quality is a bit like a box of chocolates, you never sure what you will get. Sometimes there is lots of jitter.

voip.ms

Montreal , QC

Canada

2007Year Founded

354User Reviews

Overall Rating

4.71

Sound Quality93%

Reliability93%

Features94%

Customer Service93%

Price94%

Service Locations

United States and Canada

The Skinny

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-caliber communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 80,000 clients, worldwide.

The Rub

Being the most feature-rich VoIP provider, VoIP.ms also offers very competitive rates with documentation for all their features and 24/7 support. May you need a number for your home or multiple lines for your business, they got you covered! The grand majority of their features are free to use and provide the required flexibility to have your business reach the next level of professionalism.

Competitive rates
Local and toll-free numbers for Canada, United States and International
Unlimited extensions
Highly flexible

Bottom Line

VoIP.ms offers a complete suite of self-serve cloud services including a Cloud PBX, SIP Trunking, Virtual Faxes, Virtual PRIs, and much more. Its offering is entirely contract-free and pay-as-you-go, allowing greater flexibility to its users. Customers can get started in a matter of a few minutes. VoIP.ms also allows customers to resell its services through a powerful SOAP & REST JSON API or through a fully customizable white-label portal.

Awards

Top 20 businesses award from Capterra 2020
Best Value award from Capterra 2020
GetApp Category leaders of 2020
Most Recommended award from Software Advise 2020
Front Runners from Software Advice 2020
GetApp Category Leaders of 2021
GetApp Best Functionality & Feature 2021
Capterra Best Value 2021
Front Runners from Software Advice 2021
G2 Leader award from summer 2021
Customers Love Us from Source Forge 2021
Summer Leader from Source Forge 2021
Capterra’s Shortlist award of 2021
Best Est. ROI from G2 summer 2021
Leader in VoIP from G2 summer 2021

Our Two Cents

It’s no surprise why VoIP.ms is beloved within the community by residential, small businesses and large enterprises. With such flexibility and features being released on a regular basis, they most likely have what you are needing. Additionally, they are a B.Y.O.B (Bring Your Own Device) company. That means that they support the vast majority of devices, applications and servers compatible with VoIP and thus, furthermore providing this feeling of doing what you wish to without being forced into a device or an application.

Whether you are looking for a solution at home, on your mobile or at work, VoIP.ms covers it all, and it’s incredibly affordable!

PPM Plan

Plan Info
Plan Name	Pay Per Minute Plans
Plan Summary	VoIP.ms is the Most Feature-Rich VoIP Provider on the market. It provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries, toll-free numbers, virtual fax and much more. If you are looking for a top-of-the-game VoIP provider and award-winning customer service, VoIP.ms can fulfill that need.
Key Features	Feature-Rich Keep Your Current Number Friendly Support Staff Bring Your Own Device!
Notes	VoIP.ms is devoted to provide quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. This Plan is available in the following countries : United States Canada

Plan Pricing & Services¹
Regular Price	$0.85
Promo Price	N/A
Price Disclaimer	per DID number
Setup Fees	$0.40
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Annual Contract Paid Monthly (per user)	N/A :
Month to Month (per user)	N/A :
Annual Contract Prepay (per user)	N/A :

	
		
			
				Toll Free
			
		
		
			
				Setup
				$0.00
			
			
				Monthly
				$0.00 /mo.
			
			
				Included Min.
				0
			
			
				Add'l Min. Cost
				$0.00 /min.
			
		
	
		
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				Virtual Fax available in U.S. and Canada. See site for rates.
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	


	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				$0.001
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	Yes
Auto Attendant	Yes
Barge	Yes
Business SMS	Yes
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	Yes
Call Continuity	Yes
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	Yes
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	Yes
Call Queuing	Yes
Call Recording	Yes
Call Return	Yes
Call Routing	Yes
Call Screening	Yes
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	Yes
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	Yes
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	Yes
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	Yes
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

¹Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

³The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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Toll Free
Setup	$0.00
Monthly	$0.00 /mo.
Included Min.	0
Add'l Min. Cost	$0.00 /min.

Faxing
Setup	N/A
Monthly	Virtual Fax available in U.S. and Canada. See site for rates.
Included Pages	N/A
Add'l Pages Cost	N/A

Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers

Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale

Plan Minutes
Local Min.	Included
Add'l Local Min. Cost	$0.001
Long Distance	Unlimited
Incl. Long Distance Min.	N/A
Add'l Long Distance Min. Cost	N/A