Voiceral Communications no longer has a working website; because of this, we assume it's out of business. Please continue to post reviews about your experiences, though — knowing about old providers will help current customers make better choices.
Triple charged for equipment
I tried Voiceral for my home business line last fall. Worked great, unbeatable price. So in February, I decided to add my home line too. They sent me new equipment to handle both lines. I returned the original equipment to them vis USPS insured with delivery receipt. I was charged in full for the second box and promised a full credit upon receipt of the first. I returned the first box within 3 days of receiving the new equipment and have USPS delivery confirmation to prove this. I have called them several times over the past 6 weeks, and they keep telling me that they are backed up on crediting the returned euipment. NOW THEY HAVE ADDITIONALLY CHARGED ME A NON-RETURNED EQUIPMENT FEE of another 39.00, instead of the credit I was promised and expected.
If you add the original equipment fees (110) and the unreturned equipment fee (39) and my cost of returning their equipment with insurance and delivery confirmation (15), then I haven't saved SQUAT with them so far and have this frustrating situation ot deal with on top of it all.
I think they may have started out well, but they may be outgrowing their ability to deal with a fast-growing business, and their customers are paying (literally)for Voiceral's internal organization problems.
The long distance sound is REALLY tinny sometimes, too.
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