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Verizon Business VoIP Reviews

Verizon, America’s largest wireless provider, is moving over to ‘landlines’ and VoIP technology. Verizon offers a variety of plans, for business phone systems and home phone users. There’s usually a discount if you add Verizon home phone service to your wireless plan.

Verizon bases its business phone service a little different that most other VoIP business providers. Instead of providing unlimited or virtually unlimited calling for a monthly fee, they build the structure around annual volume commitments. Based on your service term or volume commitment, Verizon can offer discounts or special deals. Because this is the case, Verizon’s business service is most appropriately geared toward call centers and other businesses that have high-volume calling needs.

Verizon’s residential services are equally complex: they different services for local calls, long distance calls, and international calls. Please check their website for details and to see if service is available in your area.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Not Ready For Prime Time

user_review
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
3.2
Average: 3.2 (1 vote)

See my tale of woe on epinions.com:
http://www.epinions.com/content_400604565124

Call Quality As Good As a Land line, Customer Service Agents All Based in The USA who all speak and understand English
No

If Disaster came in a can, it'd have the Verizon logo on it! (update)

user_review
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.2
Average: 1.2 (1 vote)

My last post was 10/20. I am happy to update that after little help from the credit card company, I decided to call Verizon back, and tell my story to yet another human that took a crash-course in English. Best thing is, though, I took my time, and spoke slowly and made sure he had AMPLE time to type out EVERYTHING I told him....Was told to wait 48 hours for a response.....So.....Here is what I got. NO response via e-mail OR the on-line account manager, but DID log in to my credit card this morning to find that they gave me a $30 credit out of the $40 early termination-fee (let's not forget the week overcharge since my number was ported back to CenturyTel) But, all in all, they could have just been sitting-ducks, and gave me nothing. I was actually shocked. LEARN from my mistake, and if you are reading before you buy, don't go with Verizon. I was LUCKY. I stood up for my rights, but it took a LOT of time and effort, and time is $, but I will use the $30 on something I will enjoy better. If you must choose VoIP, choose AT&T CallVantage. I'll cut my losses now.

None
Mass need to BEG for aspirin to end headache!
No

If Disaster came in a can, it'd have the Verizon logo on it!

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)

It seemed like a good idea at first, port my 2 land-lines to VoiceWing, and save $75 per month, right? WRONG! I got the adapter in the mail w/2 temporary numbers, and tried it for 3 days. seemed cool. Then I started the porting process, and the nightmare started. They only port 1 number at a time. The 1st one took 16 calendar days. Then when I called to inquire on porting time on the 2nd number, I was warned NOT to use the on-line form to port the 2nd number, that instead, they would e-mail me a letter of authorization. I was warned doing it on-line may "rub-out" my first-ported number. (red-flag) Got that & faxed it back 5 times over a week without hearing anything. In the process, they sent all of their calls overseas to reps that barely speak fluent English, and the average hold-time was 25 to 60 minutes. After 3 days of spending 3+ hours on the phone at night, I decided to cancel the 2nd line and port the orginal line back to CenturyTel. I put a freeze on the 2nd C-Tel line, and it took 8 days to port back. Then I get an e-mail stating they can't do anything with the letter-of auth, that I have to do it online! (the excuse for the whole mess was a change in computer systems) I knew I was in for trouble. 8 days ago, my adapter was turned off, but the online system never showed my service finalized. Out of curiosity, I reconnected the adapter, and it was REACTIVATED without my consent! The port "should-have" automatically disconnected the account. What they did is decided to act on the LOA (letter of auth) and try to port the 2nd number after all. Fortunately, the freeze I placed on the orignal 2nd line prevented that. I demanded a full disconnect immediately! Sine it would have been impossible to have ported both numbers, and port back in less than 30 days, not sure yet if they will try to go for early-termination. Even offered to send the adapter back at their cost, and was tolf instead to do with it what I want (I plan on running over it with my car!) Thankfully, I used my AmEx card for the payments, and if anything is billed past today, I will dispute it thru AmEx. They contradicted themselves several times, and I have the written documentation. You get an American when you "buy" Voice-Wing, but after the sale, the nightmare begins. The only reason that I went w/Verizon is because AT&T CallVantage can't port a landline to the TA unless it (primary line) is done at order-inception (hint!) I did not want to stop-and start CallVantage again, bur their features, and support is cool. Verizon's sucks in the worst way. Buyer Beware! I will keep the 2 CenturyTel lines, AND the AT&T CallVantage, because you DO get what you pay for....you talk to Americans! not someone that took a week-long crash-course on English and expert-skills on putting the customer on hold, and hanging up. When you buy Verizon, you are NOT buying American!

None, unless headaches are a "pro"
Anything, and EVERYTHING, seriously!
No

DON'T DO IT!!!!

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)

Horrible customer service and tech support! Never could get anything working after HOURS on hold. Do yourself a favor and avoid like plague!!!!

None
SERVICE
No

trying to set up

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2.6
Average: 2.6 (1 vote)

I tried to sign up for voicewing. i entered an order online and my credit card was promptly charged.
i didn't receive any other communication other than that. i called to find out what was happening with my order. they could not find my account. i was transferred to 3 people and each time i was told that their system was down and the next person had the correct system that my account was in. i worked customer service so i was patient, but i asked for a supervisor. the supervisor told me their system was down. so he couldn't explain who was lieing to me, the techs or him. i am just trying to sign up. i dont even know if my number will go into never never land. terrible customer service to lie to customers. if the system is down just tell me and i'll call back but they wasted an hour of my time.

No

Terrible Experience

user_review
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.6
Average: 1.6 (1 vote)

Not only was the website down, the service spotty at the best of times, and the on-hold times outrageous, but when I tried to port my number the real problems started. They refused my new carrier's request until the 30 days had passed, and charged me for a disconnect fee and the next month's service.
I filed a complaint with the FCC.

none.
See Comments
No

BAD SERVICE

user_review
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)

DO not get voicewing. When the service works, it works fairly well. When the service is not working you are just plain out of luck. I have been out of service for 6 days on a personal and business line. Two adapters latter and two routers latter the service is still not working. To make matters worse the call forwarding was not working either while the phones are out of service. I had to call and complain and they somehow manage to fix the forwarding. Since they can not fix my problem, I have to pay $40 fine for 2 lines ( read $80) for canceling my service early. These folks are really bad. I have been a Vonage customer 3+ years with other phone lines and have never had a problem. I should have kept all my lines with Vonage. I am very upset.

NONE
Very inexperiences staff dealing with VOIP.
No

do not get voicewing

user_review
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

Here are the facts about voicewing:
When the service works, it works very well. The bads news is when the services go down or gets out of whack you are screwed for sure. I have been without service on a personal and business line for 1 week. I have swapped in 2 paps and two routers and they have not what a clue is wrong. To makes matters worse, the voice forwarding did not work when the line was down . I had to call again and complain for that forwarding to start working.
I was a Vonage customer 3+ years with flawless service and tech support. Why did I switch ( dum me)? I switched because of the Vonage patent lawsuit. Right now Voicewing can not get my service working, they will not give me a break on my cancelation fee and I just paid a full months service for two lines that they are screwing me out of also. DO NOT GET VOICEWING.

good price
poor poor service
No

Go somewhere else!

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

I have had the service for about 5 months and they have turned my service off three times! The last two were to "verify my servce address". The quality is OK, sometimes people can't hear me. The customer service is terrible. 20-40 minutes on hold is the norm. I just received a message saying their email is backed up, so don't try that either. Very dissapointing for a major carrier.

None
Poor Customer Service, Unreliable service, They Suck!!!
No

Terrible VOIP Provider

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

Verizon voicewing service is TERRIBLE. They have no support on Sundays. I was a former sunrocket customer and signed up with voicewing when sunrocket failed. I have little good to say about this service, I obviously do not recommend them. I believe they have this service to convince you that VOIP is terrible and to switch to their standard service.

Voice quality is good. Ordering service was relatively easy.
They have a marginal subset of features that Sunrocket (or Vonage) has. Their call forwarding works intermittently. Th
No

Pages

Verizon Business VoIP

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1990Year Founded
10%Recommend
57User Reviews

Overall Rating

2.15
2.63
47%
38%
52%
36%
52%

Service Locations

    Plan Info
    Plan Name Verizon Fios
    Plan Summary -
    Key Features -
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer Per month. Plus taxes, fees and equipment charges.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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