VelocityTel Reviews

I recd it / we tried for a week but couldnt get it working. I returned the equipmentr and was told by Support (Andrew) that I would get a full refund. I couldnt even ping their SIP server so how can i connect to the service. Anyhow, we tried every avenue andI am an MCSE NT 4.0 and 2000 so it wasnt like I was shooting in the dark.
I havent recd my refund but I get billed every month for using their service which I never got going in the first place. I emailed and no response. I called and was told its a glitch in their accounting dept and I would be refunded everything and now today I see Ive been billed again.
You have been warned.

I recd it / we tried for a week but couldnt get it working. I returned the equipmentr and was told by Support (Andrew) that I would get a full refund. I couldnt even ping their SIP server so how can i connect to the service. Anyhow, we tried every avenue andI am an MCSE NT 4.0 and 2000 so it wasnt like I was shooting in the dark.
I havent recd my refund but I get billed every month for using their service which I never got going in the first place. I emailed and no response. I called and was told its a glitch in their accounting dept and I would be refunded everything and now today I see Ive been billed again.
You have been warned.

I have been struggling to get my service working for almost a month.
The service set up great, and worked fine right out of the box. However my ATA has apparently "died," and the tech support guys can't get it figured out. They need me to sit at home on the phone so they can try different things to try to get it working, but no luck so far. The problem is that, without my home phone working, it's rather hard to talk on the phone to them - I have to use my cellular minutes to try to get this figured out. It's been over three weeks, and I'm tired of dealing with it - I'm cancelling the service. I guess you get what you pay for!

I have to say that I expected a lot based on reviews I read about VelocityTel. The customer service was top notch. They really try to help you and respond to calls and emails promptly. But the service itself was lacking. My phone calls had a bad connection, there was always a delay when i talked to people and every once in a while the service just didn't work. That really disturbed me. I don't want to have a problem in the middle of the night and not have a working phone. Another problem was the caller id. I wasn't told that it would be either name or number, not both, like I had before. Most of the time it was nothing. And sometimes while talking the phone would just start ringing in my ear like some kind of interference. The voicemail is very basic and won't even give you the option of putting your own message on it. I was really disappointed.