TinCanTalk is a residential VoIP service provider that supplies top-quality customer service over a top-quality connection. They state their terms and fees up front and try to keep things simple.
While TinCanTalk's motto is "as simple as two cans and a string," their VoIP service offers many complex and helpful features. Speed Dial 100 puts — you guessed it — up to one hundred distinct numbers at your fingertips, in only the touch of two buttons. Anonymous call reject protects you from sneaky telemarketers. And email notification ensures that you never miss a call — the notification will be waiting in your designated email account.
TinCanTalk offers several residential phone plans. Residential Basic 500 offers five hundred minutes a month, perfect for low volume residential customers. Residential Unlimited offers unlimited minutes within the United States and Canada. A VoIP Virtual Residential number ensures that family and friends in other parts of the country can always make a local call; a Residential Toll Free Number means that your family and friends can call and you can accept the charges. The ultimate plan, in expense, minutes, and featuers, is the Residential Home Office PBX: 2500 outbound minutes, free home phone service, PBX features, and two inbound numbers mean that your home office is well-equipped to grow and grow.
TinCan Talk has Great Service AND a Great Product!
The best service from any "SERVICE" related business I have ever delt with! Down to the billing department and the tech service end. Where can a customer call and actually get to talk to the TOP GUY who actually knows what he's doing! When the people are right the deal is right! Keep it up TinCan Talk!
The entire company ROCKS!
Tin Can Talk Customer Support & Service ROCKS!
This VOIP provider was excellent. We had a project that needed to relay the OCNumber for the Phone Tag subscription service. Other VOIP providers did not offer this service but they figured out a way to do it. They also answered & returned calls/emails QUICKLY & in detail. No prewritten templates that don't answer your questions!
Would most definitely sign up again!
all around great company
With the economy being the what it is, these days, I was forced to look elsewhere, for my phone service provider. Veriz#n was just too costly (land line). I had Fios, and started looking into VoIP Companies. After much research & reviews, I chose Tin Can Talk, and couldn't be happier. Being fairly computer illiterate, I was nervous, at first. Their tech support painlessly guided me through all the steps...ported my number...set up a soft phone to use during the interim...tweaked my router setting.....in other words, they stayed with me, until it was right! If you've been thinking about trying a VoIP Co.....I would reccommend Tin Can Talk, first!
service, price, clarity, lots of included features
I've tried a couple of different VOIP providers in search of one that supports Asterisk. TinCanTalk not only supports it, but the owner himself helped me work through my issues personally! He made it his mission to ensure that I was happy with my service; the experience has been nothing less than world-class.
I'd recommend TCT to anyone, and if you are an Asterisk user I'd say you *definitely* need to give this company a shot. I tried AxVoice but both the quality and the service were both abysmal. I switched to Tin Can and I doubt I'll ever be leaving.
I do VoIP installations for a living. I’m a Cisco CCVP (Cisco Certified Voice Professional. I have dealt with impossible providers over my career and let me tell you… TinCan is the BEST. The options on the account are amazing; the quality of the calls are top of the line. The support is the best I have dealt with, and I’m not just taking about VoIP here. Their customer service is incredible and the technical support is second to none. I rarely take time out to write reviews but this company deservers a recommendation. I have used some of their competitors and they do not compare. I know VoIP and TinCall is the best. I’m extremely satisfied with the service and support and I do not hesitate to recommend this provider to anyone whom reads this.
I FINALLY FOUND A GOOD SERVICE PROVIDER !!!
After 2 failed service provider choices I am VERY PLEASED with Tin-Can-Talk.I have been a voice technician for more than 10 years now. I have worked professionally with both VoIP and traditional telephony technologies both at the service provider level and at the consumer level. Now as a small business owner I am faced with finding a service for my own "small office". I have a home office and several locations distributed throughout the county making VoIP a good fit for my situation. Unexpectedly I found few providers offering a "Business Style" service, where I get all of the functions of a PBX you would have if you had purchased a regular phone system. The one or two that did offer Business Style Service priced the service above $100.00/mo. If I were to go with the a "Home Style" service, then not only do I lose basic business functions, but these providers do not support the use of IP phones (you get an ATA for your home phone, with IP Phone use being 'unsupported' at best). So I cannot use my fancy IP phones to even mimic business functions. One of the two service providers I had previously would allow a "Do It Yourself" approach if you wanted to use your IP phone, but even with the "help" of their support staff, I found configuring my IP phone in my Asterisk(tm) server by hand, to be much easier! This is not what I was expecting from a pay-for service. Like most businesses, I need to have extensions, time-of-day call routing, and an auto-attendant (an auto-attendant is the message that answers and says ' You've reached XYZ Corp, Press 1 for Bill, 2 for Cindy...."), in addition to the basic stuff like voicemail, etc. I also would like to get the use of the advanced functions of my IP phones. I was about to give up and install TrixBox, but on try #3 I signed up with Tin-Can-Talk and got more than I expected!! I now have all the "Business Style" phone features and functions I want and need, for a reasonable price. I love the service Tin-Can provides, it is very different from the typical unhelpful surly nerd types I was exposed to with the previous two providers I had. I found them to be frustrating and arrogant, even if they were clueless; I am not sure how these jokers would have helped my wife or staff had they ever needed to called for assistance. You should not have to understand "SIP NAT Traversal" to get help or be treated with respect. Tin-Can's staff has treated me with the respect you expect as a valued customer. I have had service with Tin-Can now for about 3 months, the experience has been so much better than with my previous attempts I thought it was well worth mentioning. I hope this saves someone the time-consuming frustrations I ran into dealing with the clowny providers out there. Buyer be wary, and be sure to consider Tin-Can-Talk when researching you VoIP decision.
Great Service.Staff is pleasant to deal with (even after you sign-up).Great Feature Set (multiple extensions, selective call blocking, conditional call forwarding, auto-attendant, etc)Great Price !I can use my IP Phones as a supported part of the service (HOORAY).
They could do better marketing themselves, I would have less gray hair had I found them first!
Tin-Can Connection phone service
This phone system ended up costing so much more than we were first quoted and we had so many problems. Our phone systems kept not working and it interuppted our business. We missed an extreme amount of phone calls and wasted way too much time calling the provider to get help in our phones working. I would not recommend this service to anyone in a business setting.
Great service, reliable, Awesome Customer Service!
We've been using TinCanTalk for over a year now. My only previous experience with consumer-grade VoIP was Verizon, which was not good.
TinCan's customer service is great! We recently bought a house and during the move our ATA somehow died. TinCanTalk's customer support was fast and direct, and we were up and running in no time. They're always there if we have any questions or problems, which is reassuring.
I will say that the sound quality was better under FIOS, but we had to get cable at our new house (no FIOS available...yet). I think it's due to the QoS issues intrinsic to cable Internet service. The sound quality did improve, however, with our new DECT 6.0 cordless phones. We chose Philips phones because they were on sale and reviews were decent; but I don't know if other brands would be better or worse. The biggest difference is the DECT 6.0 ability to avoid wifi and microwave oven entanglements. The voice service is cleaner and clearer over these phones than it was over our 2.4GHz VTech.
Reliable (no dropped calls), clean and clear (depending on Internet provider), and great price!TinCanTalk's customer service is top-notch. I know of none better <u><b>anywhere</b></u>. They're knowledgeable and quick to get back to you. And they're earnestly helpful. This is sadly rare these days.
I suppose the voice mail system could be simpler, but it's useable and sufficient. I get all the VM's delivered to my email anyway so I only check VM's from the phone to delete them.
Tin Can Rocks
I have tested Tin Can for the about the last 30 days. The people there have been great. They maybe be the last people on earth who give GREAT customer service to get you set up or to answer any questions!!! The audio is excellent probably 98% of the time. As with all VOIP, you have to expect a dropped call on occassion. My cell phone drops calls all the time and the audio is no where near as good but it costs me a bundle. Using Tin Can instead of Verizon's land line will save me about 50%!!
I'm a new customer with TCT and it has been great so far! The good reviews here are all 1: the customer service is top notch! The shipment was fast, and the device worked nicely out of box. This is my first time using a voip phone, and I have tons of questions. Every time I have a question, I would send an email to Mr. Jerry Hall, and I always get a reply quickly, most of the times within an hour. Best service I've ever seen!