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Home > All Providers Reviews > Teleblend

TeleBlend Reviews

TeleBlend is a residential VoIP phone service provider that provides broadband phone coverage in 85% of the United States. As a company, TeleBlend strives to deliver full-featured, low-cost, and plug-and-play service to consumers. Plus, with certain deals, you can even get internet as a part of the bargain.

How does TeleBlend work?

TeleBlend works with your existing broadband internet connection and in conjunction with an included TeleBlend adapter (the "Gizmo") to help you make and receive calls. Here is what you will need for TeleBlend service:

  • An existing broadband internet connection
  • A corded or cordless analog phone
  • A TeleBlend adapter (the "Gizmo")

 

TeleBlend offers a variety of plans. The Unlimited Calling plan is one of the cheapest on the market: only $15.95 a month for unlimited residential calls between the United States, Puerto Rico, and Canada—and without a contract. The Unlimited Annual Plan offers the same features and calling, but requires a contract to lock in the lower price. Their Global Unlimited Plan runs a few dollars more per month but includes unlimited calling to 47 popular countries (it also requires a one-year contract). The Global Limited Plan, in contrast, offers 300 international minutes to 42 countries, but without a contract.

TeleBlend’s most cost-effective option is the High-Speed DSL with Phone Plan. This bundle has an upper price limit of $39.99 a month, significantly cheaper than similar broadband internet services, not to mention the included VoIP telephone service.

Is TeleBlend worth it?

We recommend that anyone interested in buying TeleBlend service should read the user reviews here first.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

a

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.2
Average: 4.2 (1 vote)

I am a former sunrocket customer. I was with them for almost 2 years. I have been with Teleblend since July 07. There were initial problems during their start up for a couple of weeks. some sporadic outages. Since late august, no real problems. for the price - you cant beat this. I havent used cust service so cannot comment on that. Personal opinion,if you need top notch customer service, you will pay for it.

Always works. No real problems. Price is good.
None really. initial problems seemed to have been cleared up. Phone service for less than $20 month. you cant beat it
Yes

Incoming calls problem

user_review
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
2.4
Average: 2.4 (1 vote)

Teleblend is now famed for its poor customer service. They twice closed my help desk request without resolving my incoming call problems. I had an excellent service with Sunrocket until I switched to Teleblend. Now, with no change of any equipment on my end, about 80% of my incoming calls do not connect when I press the talk button on my phone. I have given them ample time to resolve the issue and now am going to switch provider.

There are none. Its simply a worse service than I had with Sunrocket.
Paid for two way calling, I get outgoing calls only.
No

Teleblend Improved Greatly

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

In August 2007 my SunRocket number went easily to Teleblend, and yet I wondered about this company. Now in February 2008, I'm glad I have this provider. My phone service has good call quality, clear, instant ringing, good voice mail, and correctly can dial into accounts requiring passwords etc.
Once had to call customer service with a billing question and got thru in 8 minutes. Next day they called me back to see if everything was ok. I believe this company will continue to grow, but their phone/customer service are great. Better than Voip.com a company not doing well, many problems.

Clear Calls good vmail, caller ID w/name, online acct manager ok for basics but needs further development.
none really!
Yes

No problem here

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4.2
Average: 4.2 (1 vote)

Except for the goofy website, everything works fine with Teleblend. I can even send and receive faxes. They do need a lot of work on their website, but the features do work. For $12.95 a month you can't beat it.

Low cost, clear connections and it works with a fax machine.
Terrible web site and customer support.
Yes

Phone that never works

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Teleblend convinced me to switch but the service never works and they keep on charging my credit card. I have complained 3 times to cut the service and the charging to no avail. Exasperating.

No

Customer Service Nightmare

user_review
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.6
Average: 1.6 (1 vote)

It's been ONE week since Teleblend reported that they were experiencing difficulites with a carrier in the 718 area code.
On 2/4/08 at 11:15 AM, this message was posted on their website under the Network heading "One of our underlying carriers is experiencing problems that could be affecting your inbound calling capabilities on your TeleBlend phone service. We hope to have this resolved in the next few hours."
On Tuesday, 2/5 I sent them a support complaint saying "the problem has not been resolved. I use my voip line for business and my employer and customers cannot contact me by phone. We also have an ailing father and cannot receive calls regarding his condition."
Today, Wednesday, 2/6/08, the outgoind message on their Customer Service telephone states "Currently experiencing 'fast busy' issues in the NY area but don't have estimated time when it will be resolved."
I will cancel my account with them and port my telephone number to another VoIP company.

No

Dropped Teleblend and moved on...

user_review
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2.8
Average: 2.8 (1 vote)

I'm a former Vonage & Sunrocket customer. Switched to ViaTalk last month. I have 2 Lines. When TB took over, service still worked. Only lost service for a couple of days. Pretty good call quality. Horrible and/or non existent customer service.
Had billing issues since August 2007 on one line that they never corrected even though they "Closed" my trouble tickets every time saying it was fixed.
Almost every incoming cell phone call automatically dropped after about 30 secs. That was a pain in the #&%@ to deal with!
Could never send or receive faxes. I understand that's a touchy issue with some VOIP's. But, I could send/receive with Vonage. And, I can send/receive with ViaTalk.
Web site(s)are down right horrible. One would figure by now they could integrate the two. Gives one the feeling that TeleBlend is merely a temporary service.
After 6-7 months I couldn't stand it any longer. Even though the price was great $16.12 per month. I wasn't worth the headaches.
I switched to ViaTalk and the service is much, much, much, better. We'll see after 6 months how it goes.

Pretty Good Price for Unlimited Calling for Sunrocket Customers.
Dropped calls 60% of the time. Non existent Customer Service. Billing Issues.
No

Good Service, Excellent Price, Poor Customer Service

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

I contracted for 15 months of service with SunRocket. The day I received and installed my equipment and made my first VoIP call SunRocket closed its doors. The good news is SunRocket was so screwed up it never charged my credit card, and my SunRocket service continued to work for several weeks. Eventually, I switched painlessly to TeleBlend, and my service continues to work well, having had only a few minor and short-term glitches. Twice my callers have heard echos of their own voices. On another occasion, entering security data such as Social Security and credit-card numbers wouldn't work. So far as I know, everything is working fine now.
The really bad news is customer service until very recently has been HORRIBLE! Also, their website is actually a kluge of the old SunRocket website and TeleBlend's web site. Many function don't work or are seldom or ever updated. A few weeks ago, TeleBlend hired some additional people, and I have had my phone calls answered and my issues dealt with promptly. However, TeleBlend still needs vast improments in their customer service and website.
A friend who also switched from SunRocket to TeleBlend has had excellent service since the switch and has never had to call customer service. So, he thinks TeleBlend is fantastic whereas I think its only OK overall. Judging from the posts I've read on this forum, many people have had many problems with TeleBlend. Go figure!

Good Phone Service and Price
Poor Customer Service but Recently Improved Somewhat Poor Website
Yes

not too bad

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2.8
Average: 2.8 (1 vote)

service switched over from sunrocket, has been working fine with a small exception, my 2nd number still doesnt work as of today, 1/21/2008. sent trouble ticket, took over a week to respond, with no helpful message in the response, called and was told it takes up to 30 days for numbers to be working, it had already been months, supposedly should be working within 2 more weeks, but that was over a month ago.

service has been working fine
support is almost non-existent
No

Worst ever

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Non existant service. Ignores problem tickets. Do not answer phone calls. Has no problem billing you even after account closure.

None what so ever.
Everything. Took forever to get rid of them.
No

Pages

TeleBlend

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2007Year Founded
16%Recommend
107User Reviews

Overall Rating

2.25
3.08
44%
38%
50%
30%
61%

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