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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
Mitel is a trusted VoIP provider that caters to small, mid-sized, and enterprise businesses by providing integrated solutions that to help companies connect, collaborate, and cater to their customers. Mitel offers their customers hosted solutions like business phone systems, contact centers, cloud/hosted options, and collaboration solutions. These services serve Mitel's 60 million end users and over 2,500 channel partners in over 100 countries. The company keeps innovation at the forefront of their mission alongside customer values and accountability while delivering business communication solutions around the globe.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
Serving more than 60 million users in over 100 countries around the world, Mitel is an industry leader in providing business communication solutions. They offer business phone systems, mobile services, collaboration applications, and contact center solutions for businesses of all sizes.
Impressive Portfolio of Communication Solutions
Mitel offers a broad range of solutions that cater to the needs of businesses regardless of size and industry. For small and mid-sized businesses, Mitel’s business phone systems,mobility, and collaboration solutions help fuel business growth. Their most popular SMB plans include MiCloud Office and MiCloud Business, both of which are available for affordable monthly prices. Mitel also offers mobile, unified communications, and contact center solutions that meet the demands of larger enterprises, too.
A True Global Leader
Headquartered in Ontario, Canada, Mitel powers more than 2 billion connections every day. Their 40 years of experience in the industry has allowed them to establish a strong market presence in Europe, Middle East and Africa. They have also built strategic partnerships with some of the world’s biggest brands, including Microsoft and Blackberry.
My sales person Shannon was excellent. We live in a rural area and most VOIP companies will not even talk to us about getting service, they just tell us that they do not service our area. Mitel did everything possible to get us local number's. In short they were not able to get us a number that matched our home town (not because of Mitel, but because our local phone company) so we had to port our # to the cell phone service provider and then forward it to the number that Mitel was able to get us. Shanon was with us every step of the way and was even able to discount our service a bit, for the trouble. It is so nice to have a big phone system for our Real Estate Office, without having a BIG bill. Any questions or changes that we had to make, Mitel support was right on top of things in getting it fixed or answers to us.
Very reliable affordable service, it gives us the functionality of having a big phone system without having to buy all of the expensive equipment. Mitel employee's were very informative, prompt, and professional.
none
Yes
John Brothwell MD
tgardner
Everyone is very quick to respond to questions. Overall a very good experience transferring phones. The ability to customize yourself online is great. The thorough workup prior to starting the service was very impressive. They took alot of time working out all the details before anything was transferred. They didn't just turn it on and wait to see what happens. A very impressive team. I would highly recomment this service to anyone.
There seems to be a 1-2 second delay and we seem to talk over the caller alot.
Flexibility. Gave an employee a phone to use at home for a month while she was out and she was able to communicate with the office seemlessly and noone knew she was gone.
Yes
Mitel is the best and saved me a lot of money
overworkedjoe
We are a 2o person ad agency and the phone is our most important tool. In the past it has also been an expensive tool. Now with Mitel we have saved more than 50% off our phone bill and have many more features than we had with our old telco PBX. We have been on for over 2 months and so far the quality has been excellent and the ease of use and installation was impressive.
The biggest hassle was the number porting, but that is more a function of the telco releasing our old numbers rather than an issue with Mitel. it took 45 days to port, but that was no big deal because we had the new phones plugged and ready to go so as soon as the porting was complete we are up and running without missing a beat.
We would recommend to anyone looking to save money and get all of the features that you always wanted in your phone system.
Great features and reliability
Service was good but not great. They got the job done but are not 100% polished
Yes
Great Features, Easy to Set Up, All Good So Far!
Lippy
You don't have to be particaully tech-savy to feel comfortable setting up and using this Mitel system. When starting out you can actually reach someone to answer questions so you are not forced to waste a lot of time figuring things out on your own. Adding phones is also easy and pricing is simple so getting approval on adding new users is strightforward for me. All around it has been excellent product and i'd make the same decision again if I had to.
Easy to set up and excellent support when needed
Yes
ShoreTel Sky: Quality, Affordability, Service and Excellence
shanejayhayes
ShoreTel Sky offers a reliable, flexible and cost efficient solution for any size business that needs a quality phone system. The phones are easy to use and easy to setup, even my most "technologically crippled" employees can setup their phone with ease. The support is out of this world and the entire team has been nothing but professional. We wanted to move to a more "virtual" work environment and we could not do that with the crippling limitations of our XO/Talkswitch system. We scoured the options until we discovered ShoreTel Sky. Not only did they deliver everything they promised (and more) they did so in a time crunch and with no complaints. ShoreTel Sky is an integral part of our team now, I know that as a manager I can rely on them to handle support cases without my "approval" or intervention.
We live and breathe SalesForce and being able to integrate our phone system into our CRM solution has been absolutely vital to our continued success. My team can track calls, makes notes on accounts and more without ever leaving the screen. Being able to manage their phones, their call routings and voicemails from anywhere in the world is a major asset for an on the go workforce.
I am extremely please with the product and service I have received so far and I look forward to seeing what they come up with next.
Quality, Ease of Use, Cost Effective, Reliable, Support, Professional
Need APPLE compatible SalesForce plug in
Need stand alone application for call manager, not a fan of the Java applet downloading every day
Yes
Great Phone System! Mitel AnyWare
JamesWind
The phones are beautiful and their costs are included in the monthly service so there were no big up-front expenses. The call quality is excellent and we've never experienced any downtime. The online admin portal makes it easy to move extensions and manage our call routing.
Great call quality
Reliable service
Affordable monthly cost
I've not had any problems with the service so nothing comes to mind.
Yes
Mitel AnyWare--Good features, great uptime
SoCalSysAdmin
I'll start by saying I wish we would have found the mitel anyware system sooner than we did. Not all voip providers are created equal, and that has been made ever clearer to me since getting our company outfitted with mitel phone service. We have 30 phone lines set up for a call center in southern california (torrance), and being that we're a call center, we really need our phones to work or we don't really have a business.
Getting started was quick and easy. The mitel reps also do a good job of explaining how to set up features like auto attendant, and linking up the system to our employees' mobile phones. We haven't had a problem yet, so I'm confident in being able to recommend mitel to any other midsized businesses like ours.
Top-notch customer service, quick and painless set-up
Yes
Excellent business phone system Mitel AnyWare
jaybarker248
I'm an IT Systems Admin for a mid-sized office that relies very heavily on their phone system. We went through a few VoIP providers before finally settling on Mitel AnyWare. We had a lot of frustrations with our previous providers, but now with Mitel AnyWare my job has been much easier since our system has not had any failures or issues. Our salespeople also tell me that the features that the system provides makes their job easier as well. Would recommend it
Reliability, call quality, advanced feature set
Yes
Great now, and getting better ShoreTel Sky
erikberg1976
We chose Shoretel after a 6 month search for a new phone service provider. Shoretel was able to accommodate our needs for multiple services and levels of complexity at a reasonable price. You'll pay what looks like a small premium, but based on our experience in the first 3 months of service, it isn't a premium at all. We have cut our coaching turnaround time from a few days to 20 minutes, and can invisibly glean more info from our callers, helping establish greater intimacy within the organization and with our customers.
If you have a provider how gives you 95% or 98% of what you need, you probably wonder if getting 99.5% of what you need is the difference that will help you go from good to great. It is. Shoretel doesn't stop when they have to say "no" to something; they find the solution to root problem and find a way to solve it. I've never seen a vendor work so hard and put in so much extra time to make my customer experience better than expected.
-Extremely helpful customer service
-Easy implementation
-Excellent ongoing support
Yes
Network Doctor thoughts about M5
davidnetworkdr
Best voip company we've seen... and we've seen many. M5's customer service is quick and friendly. In a world of bad telecom companies M5 is a bright spot.
It just works. The client portal is easy to use and effective.
Mitel has over 40 years of experience in the business communications industry, powering more than 2 billion connections every day. In fact, they are the #1 market share leader in Europe, the Middle East and Africa, in addition to more than 2500 channel partners globally. They company brings a wide selection of business phones and solutions for small businesses and enterprises alike. Mitel is constantly at the forefront of technology, offering their customers things like BYOD, multi-channel communication, big-name features, and cloud solutions. For businesses, Mitel provides MiVoice Business, a communication platform that specializes in getting users and customers to connect and collaborate. They also offer hosted phone systems, cloud contact centers, and mobile solutions as well.
The Rub
For businesses, Mitel has MiVoice Business, which can support anywehre from 5 to 65,000 users. Flexible and mobile, MiVoice Business provides its customers with built-in core applications like Dynamic Extension and Hot Desking, making for a fluid phone system that allows employees to work remotely and have access anywhere to voicemail and Unified Messaging. Mitel also offers their MiVoice Office 250 solution, designed to help small businesses save money on their communication costs. The overall goal of MiVoice Office 250 is to help businesses benefit from a phone system that is flexbile and responsive. MiVoice is also compatible with a host of MiVoice Digital and IP phones, and can be easily customized with add-on modules and processors. Pricing varies.
Bottom Line
Mitel gives their business customers every tool they need to establish the convenience and reliability of VoIP calling. Mitel MiVoice Business offers alow-cost, high-quality business VoIP systems that is fully featured and configured to work cohesively with your business. You can also utilize their Dynamic Extension or Hot Desking mobility solutions in order to make for a more unified and well-connected communication solution. Mitel's Cloud Communication Solutions also offer your business the cost savings, productivity, mobility, and migration that all businesses want in a phone system. Mitel MiVoice Office 250 combines cost-effectiveness with standard applications like Hot Desking, Mobile Hand-Off, Automated Attendant, and more. It is designed with the small to medium-sized business in mind, helping to reduce costs while empowering employees with all the tools they need.
Awards
Mitel has received the following awards:
'NFV Innovation of the Year' Award 2015
2014 North America Frost & Sullivan Award for Product Line Strategy Leadership
2013 North America Frost & Sullivan Award for Product Leadership
Market Challenger PilotHouse award for IP telephony products 2012
2012 Champion in Info-Tech Research Group's IP Telephony Vendor Landscape
Unified Communications Product of the Year Award From INTERNET TELEPHONY 2011
Customer Interaction Solutions Magazine's 2011 Product of the Year Award
Our Two Cents
Mitel MiCloud Business provides all of the tools for a company to build a VoIP phone system from scratch. This even includes an Internet connection designed to handle clear VoIP calling, as well as the delivery of IP phones. Mitel makes sure that their customers are never left in the dark, delivering the complete package of a business VoIP solution. Should anything go wrong, customers have one phone number to call for answers, instead of having to dig through several different services. Their seamless operation and easy administration options help companies stop worrying about their phone systems, letting them focus on running their business efficiently. Mitel MiCloud Business's customer service department is also top-notch, and they assign new customers the same consultant to guide them through the first 3 days of their installation. This helps businesses get familiar with the program, and clarifies how to fix common problems with a friendly voice to talk to. They even help with the customization of features like auto-attendants and ring groups.
Reliable and secure cloud-based phone systems are Mitel’s specialty. Through this, Mitel MiCloud Business is a service provider without limitations. By providing every piece of the puzzle themselves, Mitel proves themselves as a VoIP provider without equals.
A new age communication solution, MiOffice focuses on delivering a phone system that is mobile, cloud-enabled, and millennial-focused. Perfect for reception areas, Essentials users can receive phone calls, operate common call control features and access a voice mailbox. All for one low price.
Key Features
Low Per-Minute Rate
Voicemail
Inbound Only
Affordable
Notes
Essentials plan comes with 1 deskphone only. Outbound calls are charged at a low per-minute rate. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$19.99
Promo Price
N/A
Price Disclaimer
Terms and conditions apply
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $19.99 /mo.
Toll Free
Setup
$0.00
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Included
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.020
Plan Features3
Admin Dashboard/Portal
No
Anonymous Call Rejection
No
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
Yes
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
No
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
No
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
MiCloud Office Premium
Plan Summary
For employees with increased communication needs, Premier users gain the Essentials features while adding mobile capabilities, internal collaboration, web portal management, and full-featured mobile and desktop clients.
Key Features
Feature-Rich
Unlimited Calling
Mobile App
Internal MiTeam Collab
Notes
2 connected devices. Unlimited outbound calling to U.S. plans. MiTeam Collaboration for internal only. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$24.99
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $24.99 /mo.
Toll Free
Setup
$0.00
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
No
Auto Attendant
Yes
Barge
No
Business SMS
Yes
Busy Lamp Field
No
Call Analytics
Yes
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
No
Caller ID
Yes
Caller ID - Dynamic
Yes
Caller ID Block
No
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
No
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
MiCloud Office Elite
Plan Summary
Best for most users, Elite users gain the Premier feature set while adding additional connected devices, a unified inbox with fax, internal and external collaboration, and business application integration.
Key Features
Most Popular
Increased Productivity
Mobile Integration
Included Features
Notes
4 connected devices. 2nd line included for fax inbox. Unlimited outbound calling to U.S. only. MiTeam Collaboration for internal and external use. Attendant upgrade optional. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$29.99
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $29.99 /mo.
Toll Free
Setup
$0.00
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
No
Auto Attendant
Yes
Barge
No
Business SMS
Yes
Busy Lamp Field
No
Call Analytics
Yes
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
No
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
No
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
Yes
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
Yes
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Mitel MiCloud Business Lite
Plan Summary
A more flexible option for small businesses that don't spend too much time on the phone, the Business Lite plan comes at an affordable price without sacrificing features or quality. Your minutes are bundled, and any minutes that are outstanding are billed at a low per-minute rate.
Key Features
Low Per Minute Rate
Cloud-Based
Flexible
Powerful
Notes
One call path. 250 Included U.S. & Canada Usage minutes. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$17.50
Promo Price
N/A
Price Disclaimer
Terms and conditions apply
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $17.50 / mo.
Toll Free
Setup
N/A
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
250
Add'l Local Min. Cost
N/A
Long Distance
Included
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
No
HD Voice
No
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
Yes
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Mitel MiCloud Business Advanced
Plan Summary
Feature-rich and cloud-based, Mitel's Business Advanced system gives users unlimited local and long distance calling. Add to this quality features and you get a powerful business phone solution for your enterprise.
Key Features
Scalable
Embedded Features
Flexible
Mobility
Notes
- This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$20.00
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $20.00 / mo.
Toll Free
Setup
N/A
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
Yes
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
No
HD Voice
No
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Mitel MiCloud Business Extension Only
Plan Summary
A four-digit extension number that works cohesively with a Mitel MiCloud Business system. Outbound calls are billed at a per-minute rate.
Key Features
Four-Digit Extension
Add-On to MiCloud System
Outbound Calling
Per-Minute Rate
Notes
Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$12.50
Promo Price
N/A
Price Disclaimer
Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Toll Free
Setup
N/A
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
$0.040
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.040
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
No
HD Voice
No
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
No
Voicemail to Email
No
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Mitel MiCloud Business Extension Only with Voicemail
Plan Summary
Mitel's MiCloud Business Extension Only with Voicemail plan is part of their extension service. It gives users a voicemail service on top of their four digit extension. Voicemails can either be retrieved through a MiCloud Business Extension or the Voicemail to Email service.
Key Features
Four-Digit Extension.
Voicemail Included.
Per-Minute Rate.
Requires Call Path.
Notes
Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$15.00
Promo Price
N/A
Price Disclaimer
Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Toll Free
Setup
N/A
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
$0.040
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.040
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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