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Home > All Providers Reviews > Phone.com

Phone.com Reviews

Voice. Text. Video. Fax. Conferencing. Collaboration.

Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses.

The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Great Service !

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
It was very easy to migrate from our exisiting PBX. No more maintainace fees ! No more binding contracts. The migration form our old telephone provider was also very easy and smooth. Phone.com took care of everything. The service works great for our company and we warmly recommend Phone.Com to anyone. The audio quality is great and the service is very reliable.
Yes

Phone.com: great for business

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Phone.com is great for my business. The flexibility it gives me to run my company from anywhere is unmatched. The features are great, and so is the price. I would definitely recommend this to friends.

Yes

Phone.com: Very Happy with Our Experience

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Phone.com is an excellent service. We've been very happy with the experience from beginning to end. It was referred to us by another small business office next us and it was easy to get setup and running. We especially like the virtual number and text vmail capabilities so we never miss a call even when no is in the office.

Hard to keep up with all the new services that become available.
Yes

excellent virtual pbx

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
System very reliable. great customer service. serves our entire company.
Yes

Great Service and Support

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

This is my second VOIP provider and I am more than pleased with the service and the support. Unlike Vonage, the customer service is efficient and the company is straightforward. Phone.com's service is reliable and priced right. Simply put, this is a great company to use for your phone service.

Easy to use The service works Customer service is there if you need it Price
N/A so far
Yes

More than I ever expected!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
0
No votes yet
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)

This is my second voip service and it is so much better than my old one. Sign up was easy. Got the phone adapter in 3 days and indeed it was plug and play.Took it overseas and it worked perfect as well. I love the fact that I can have all my phones (I have 3) can ring at once so if i am not near my home phone i pick up the call on my cell! Called customer service once to get some help with schedule set up and they were great. Overall - using it three months and very happy.

Great quality Great features Very nice customer service
none
Yes

Great pricing, great functionality

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Switched from Vonage to save money and now love Phone.com's features.

Yes

Phone.com Virtual Number = Google Voice without Big Brother

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Virtual Number works for me and I do not have to worry that my personality and desires are being watched by Google to sell me ads. I find the Google invasion of privacy to be really 1984 like.

Price, ability to be paid for using the service as my friends sign up, ability to port my number.
Yes

Phone.com: Thumbs Up

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have completed a fair amount of research and contact a number of VoIP carriers and Phone.Com was the best by far.  I work in telecommunications ( not this company).  I emailed the support center some questions and based on inquires to other companies I went for the quick answer and started an online chat.    I hit the Support Tech with a number of questions (6) , both mid level technical and the basic how to structure a rate plan best for my needs.  He either came back with a complete answer or said he would follow-up and email me the answer when he checked with the supervisors.   When I signed off with the Live Chat 10 min latter I was surprised to find an email with all my questions answered in good level of detail.   Conclusion - Either they have a lot more support tech available then the other companies, they are very well trained, or Both. They have my business.

Yes

I'm Thrilled with my Phone.com Residential Voip Service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I use phone.com for my small business and for residential too. This is my first experience using any type of VOIP and I am very pleasantly surprised.  Let's start with the fact that the price blows the big guys out of the water... But what makes it exceptional is that you get all sorts of extra services for free that the traditional carriers don't offer at any cost... For example, I have it set up so that all of my voice mails get forwarded to my cell phone and transcribed into text!  The service is quick and simple to set up - and such a great convenience... The quality of the connection is great...and the price is certainly right.  I can't really comment on customer service as I've never actually had to use it! 
 

Yes

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Phone.com

Newark , New Jersey
United States
2007Year Founded
73%Recommend
56User Reviews

Overall Rating

4.2
4.3
88%
80%
86%
81%
86%

Service Locations

  • United States
Plan Info
Plan Name Base Account
Plan Summary Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
Key Features
  • 300 Monthly Minutes
  • 2,000 Text Messages
  • 1 Local or Toll-Free #
  • 40+ Features
Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer $9.99/month on the annual plan
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 9.99 :
    Month to Month
    (per user)
    • 12.99 :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Plus Account
    Plan Summary Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
    Key Features
    • 500 Monthly Minutes
    • 3,000 Text Messages
    • Premium Hold Music
    • Voicemail to Text
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 14.99 :
    Month to Month
    (per user)
    • 19.99 :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Unlimited Extension
    Plan Summary Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
    Key Features
    • Unlimited Monthly Minute
    • Unlimited Text Messages
    • 1 Base Video Meeting Host
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 24.99 :
    Month to Month
    (per user)
    • 29.99 :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing Yes
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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