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Home > All Providers Reviews > Phone.com

Phone.com Reviews

Voice. Text. Video. Fax. Conferencing. Collaboration.

Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses.

The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Phone.com: Reliable Service

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

Phone.com has been a reliable service from the start!!
I recommend this service for all users!! This service is clear with no interuptions, very pleased with connection.

Reliablity, reasonable priced, and customer service
Yes

Phone.com: I fired them!

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
2.6
Average: 2.6 (1 vote)

I ordered phone.com based on the reviews. Everything went well until there was a problem that needed to be resolved. The ATA that phone.com sent had a problem and it was not able to make my analog phone ring properly. After nearly 2 weeks of dealing with customer support, I gave them a choice. Either send me a new ATA or I will terminate service. The customer support person insisted that more troubleshooting needed to be done before they could replace the ATA. I again told them that I would only accept a new ATA as a solution. Even after the ultimatum the customer service person stuck to the original position that they would not replace the ATA.
I fired them! I now have Vonage and am quite happy.
Avoid these people. They have little to no customer support to assist in the event of a problem.

Great experience when ordering and setting up.
Customer service can do nothing to fix things.
No

Phone.com Cancellation

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3.2
Average: 3.2 (1 vote)

I used Phone.com for 2 years.  The service suited my needs; however, customer service was difficult to reach.  When I finally decided to cancel service, there was no way to do so from the control panel.  That being the case, I called Phone.com customer servce.  After waiting some time to speak to someone, I was told my account was cancelled.  Come to find out, it was not.  I was suppose to confirm via email which defeats the purpose of calling.  I was charged for another month.  I tried calling customer again but hung up after waiting 20 minutes.  After sending an email to support, I promptly received a response indicating that my account is cancelled; however, I will only be credited a portion of the monthly charge.  In my opinion, this is a disappointing business practice which overcharges customers.  
With the number of different VoIP providers today besides phone.com, I would recommend you look elsewhere.  

Affordable
Questionable billing. No ability to cancel service from control panel. Difficult to reach live person.
No

Phone.com: I am happy to be paying 1/4 of what my AT&T bill was.

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I was so sick of paying AT&T $40+ a month for getting mostly 800# calls and being charged a lot of money for local long distance, that I went into the voip service feet first.
I have to say that I didn't think things out too well and canceled my AT&T account and created my phone.com account online on the same day. It took a few days to get my phone # ported, but I wasn't worried about that. It also took another couple of days to get the Linksys phone adapter delivered.
The set up was fairly easy. Unfortunately, the Linksys phone adapter, which phone.com provided for free was DOA. I called phone.com and was surprised to hear an American rep talking to me, since most customer support is overseas. The guy was more than happy to assist and when we both figured out that the adapter was the problem. He promptly sent me a new one, via overnight delivery.
All in all, it took a couple of weeks to get my voip service set up. Part of that was my fault though, because I was really in no rush to set it up and get service up and running. After the new adapter came. It was a breeze to set up and the call quality has been pretty good.
The only thing that new customers really need to understand is that the adapter needs to be hooked up to your router/gateway, directly via phone cable. So, instead of my phone being where it was with AT&T. It is now closer to the router/gateway & phone adapter, via telephone line. Only because I really didn't want take the time to run and hide a 50tf line to the original location. I also wish that the Linksys phone adapter had wifi capabilities, so I could have left my phone where it originally was.
Other than that small gripe. I am happy to be paying 1/4 of what my AT&T bill was. It's also nice to have the ability to check phone messages online and have the ability to get text messages on new voicemails.

Cost and customer service
It would be nice to have wifi capabilities on the Linksys phone adapter.
Yes

Phone.com Terrible for Business

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

Absolutely terrible for a business.  Outages are common, and God forbid it happens on a weekend you can't get anyone to help.  There recently was an outage, and their tech people said they fixed it, but it wasn't fixed.  Customer service people didn't believe me that there was still a problem.  When I tried to escalate the issue becuase my business couldn't operate until the issue was fixed, I got passed to 3 different cust srvce agents who would not escalate the issue.  2 days and $10,000 in lost revenue later I am still waiting for help!  DO NOT USE THEM IF YOUR BUSINESS DEPENDS ON YOUR PHONE/FAX SERVICE!

Good price, easy set up.
Terrible customer service and problem resolution. No one even around to help with tech issues if you work on the weekend.
No

Phone.com: everything I expected

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Phone.com has been everything I expected.  Very good sound quality, rock solid performance, and customer support whenever you need it.  24X7 Customer Support is a MUST, which I found out the hard way with the company I had trialed previously.  Features are comparable to the other VOIP providers, plus Phone.com provides 60 minutes of international calling per month to a number of countries outside of North America.  My only knock on the features is that some of them can not be enabled/customized by an end user, unless you pay for their 'virtual office' offering.  All in all, I have been pleased with their service and will recommend it to anyone who asks.

24X7 Customer Support, solid performance.
Some features require customer support involvement to enable/customize.
Yes

Phone.com is the best

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I recommend www.phone.com to all my friends.   They provide great service at a great price.  I like the 24/7 support, the friendly customer service agents (who all are intelligent and articulate) and the loads of features.  I try to use them all.  The free mailboxes and ability to organize menus are a great way to make it sound like you have a big business.  People are impressed when they call.  I assure you that you won't be disappointed with these guys. 

This company is the best. 24/7 phone support. All kinds of advanced features. Ability to send calls anywhere anytime. Free adapters if you use the service for a while. Really friendly and intelligent support. I just love phone.com
Once in a blue moon, I have to reboot my router. Might be FIOS's fault.
Yes

I highly recommend Phone.com

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I highly recommend phone.com to everyone I know who wants to save money on their landline service or who wants to appear to have a huge office full of professional people (vrtual office).  The friendly folks out in San Diego are knowledgeable, helpful, and easy to understand.  I really like this company and look forward to bragging about being one of their early adopters. 

Both Virtual numbers and plug in devices for analog phones. All possible services are included at no extra charge. Customer service is available 24/7, they are all smart, articulate, and knowledgeable about the service. Rates are great, way better than Vonage.
Once in a blue moon, you have to reset your ATA device. Probably the result of TCP/IP problems with my internet provider.
Yes

Phone.com: Excellent customer service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Excelent customer service! friendly and professional. Great price, tons of features included and works like a charm.
Home phone forwards calls to cell if no answer at home is a great feature to have! 

Excelent customer service! friendly and professional. Great price, tons of features included and works like a charm.
none
Yes

Just on the Bandwagon

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

When I was considering coming back to a "land line" due to a promotion at work that meant I would be hours on the phone in meetings, but could do that at home, I was curious, but apprehensive about the idea of VOIP technology. I mean, I knew that this was precisely the kind of service we had at work, but how would it work at home?
So, I did all the reading and decided on Phone.com. So far so good. The equipment showed up from Fed Ex a couple days after we signed up, I plugged it in, plugged in the phone and we were off and running.
Just yesterday my wife and I were both working from home. So we had three computers running through our cable internet service, plus the phone. I was able to participate in meetings without any sound or noise problems, with no perceivable impact on our computer access.
We are very pleased so far.

Easy to install, great price, great sound.
None so far.
Yes

Pages

Phone.com

Newark , New Jersey
United States
2007Year Founded
73%Recommend
56User Reviews

Overall Rating

4.2
4.3
88%
80%
86%
81%
86%

Service Locations

  • United States
Plan Info
Plan Name Base Account
Plan Summary Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
Key Features
  • 300 Monthly Minutes
  • 2,000 Text Messages
  • 1 Local or Toll-Free #
  • 40+ Features
Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer $9.99/month on the annual plan
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 9.99 :
    Month to Month
    (per user)
    • 12.99 :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Plus Account
    Plan Summary Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
    Key Features
    • 500 Monthly Minutes
    • 3,000 Text Messages
    • Premium Hold Music
    • Voicemail to Text
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 14.99 :
    Month to Month
    (per user)
    • 19.99 :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Unlimited Extension
    Plan Summary Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
    Key Features
    • Unlimited Monthly Minute
    • Unlimited Text Messages
    • 1 Base Video Meeting Host
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 24.99 :
    Month to Month
    (per user)
    • 29.99 :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing Yes
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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