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Home > All Providers Reviews > Phone Power

Phone Power Reviews

For competitive rates, Phone Power serves every one, from a single-line residential customer to a corporate call center, and everyone in between. They also provider International calling plans that allow for unlimited calling to a specific number of countries (depending on the plan you select). Phone Power also provides helpful online quick links and e-guides to their customers seeking support, as well as support chat, email, and telephone number. They are even available for a select number of weekend hours!

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Phone Power is a California-based VoIP company that delivers residential VoIP phone solutions throughout the US and Canada. Founded in 2005, Phone Power has a growing subscriber base and has earned a number of industry awards. In fact,the company was ranked the 30th Fastest Growing Company by Inc. 500, made the Top 22 on Deloitte’s Technology Fast 500, and was also recognized as Editor’s Choice by VoIPReview.org.

Unlimited Calling

Phone Power’s home phone service plans offer unlimited calling to anywhere in the US and Canada, along with 60 minutes of free international calling to over 75 countries worldwide. Customers can choose from three different plans and payment terms: a 12-month contract term that starts at $9.95/month, a month to month subscription without a contract or prepay which begins at $19.95 per Month, and a 12-month prepaid plan that comes at the lowest monthly price of $8.33.

Powerful Phone Features

Aside from unlimited calling, each plan from Phone Power also includes over 45+ phone features (such as Mobile Phone App, Voicemail-to-Email, and Call Waiting Caller ID), a free second line and softphone, plus a 30-day money-back guarantee.

 
Write your own review

Phone Power: Buyer Beware

user_review
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

Buyer Beware.
I recently changed providers and right before my number was ported I got billed another full month by Phone Power.  They will not refund any portion of the mostly unused month.  A company that is willing to take a customer's money while not providing the service for which they billed is dishonest in my opinion and not worth dealing with.

Service was fine, nothing spectacular
Lousy customer relations
No

80% extra fees and taxes, poor service...

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)

Joined phone power 3 years ago after all the rave reviews.  We had high hopes and wanted to stop verizon tyranny. But: 
 
0) I make most my calls to #'s with skype and pay them $3/mo.  I am always at the computer and quality is a lot better. 
1) Although it is supposed to be $200 for 2 years, you pay $160 in Los Angeles for extra fees, taxes etc for the two years.  They charge half of the 160 each year so it feels less painful.  When you add the numbers, you are paying half of what you paid for a landline, except poor sound quality and unreliable service.  You are also paying for cable service as DSL will not work with this. 
2) My brother had to chat and call and spend numerous hours on the phone with their crappy tech support simply because they would not admit their service does not work with DSL.  You need better data pipeline thru a cable connection.  He got cable and it worked!!  and they never acknowledged the issue.
3) They begin charging you $30/mo without telling you when the two yr pan is over. You can get the same $199/2yr plan again but they dont tell you.  The emails then send talk about upgrading to $14 plans.  We did that
4) We paid and realized after a few months we were getting charged $9 of fees and basically something close to a landline.  You dont get paper bills or emails, so this goes on for a while before you notice.  I had to chat w them a few times to learn you can get the same initial plan again.  only took a year!
5) Audio quality and service reliability does not f'g compare to a landline.  With landline, you also have a dedicated service in case of emergency.
 
 

Between a cell phone, google voice service and skype service for $3/mo to call #'s, there is little need for this service.
80% extra fees and taxes, poor service, poor sound, tripple automatic charges past the contract, doesn't work w DSL.
No

Phone Power: Written Notification

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
2.8
Average: 2.8 (1 vote)

Watch out! Their 2-year contract continues at a much higher monthly rate unless you notify them in writing that you want to quit. I ported my phone number over to VOIPo 2 weeks before the end of the contract, thinking that constituted "notification". The next month I found a charge against my credit card. When I questioned it, they said porting the number wasn't "written notification" and refused to reverse the charge. Not only did I not use their service during that month, I couldn't have even if I'd wanted to since my number had been ported 2 weeks earlier!

Less expensive than some; good sound quality.
They charge without providing service in return!
No

I REALLY WANTED to like PhonePower. It has the features I want and is cheap.

user_review
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.6
Average: 2.6 (1 vote)

I REALLY WANTED to like PhonePower. It has the features I want and is cheap. What's not to like?
The answer to "What's not to like?" is the call QUALITY. I can't tell you how many phone messages we've received that are totally inaudible! We don't even understand who the caller is or the number they left! This is unacceptable! It's just a garbled mess. Again, this is not the caller's cell phone, this is PP. This NEVER happened with ATT.
Also we know these garbled messages are not from cell phones calling from bad areas because often they are from a friend's home phone or from an institutions such as a bank or service company.
We have had numerous instances of making a call to someone and having to call them back again because the quality is not just bad, it's so bad you can't even understand what the other person is saying and/or vice versa.
Now, I hear the pro-PP people saying "It must be your service!" Well, we have Magic Jack and we never have these issues with Magic Jack! Magic Jack has its own set of problems - like a lack of features - which is why we bought PP.
Also these problems of poor call quality are not when I am downloading music or streaming Netflix. They often happen when my computer is OFF.
Tech Support:
I have to say that the tech support has been very easy to reach and very responsive. HOWEVER that means little when after spending HOURS of my time with them trying to resolve the problem, the phone still does not offer quality calls!
They did test after test, adjustment after adjustment, and still I get LOUSY call quality!
The latest - after I told them I am just going to have to cancel my service - is that they say it's my ISP's problem! Hmmm. Sorry, I don't buy it. I get great upload and download numbers via my ATT DSL and PhonePower's own tests show that my "MOS" # based on the site they sent me to test my connection, is always showing good numbers even according to PP's own techs. Now suddenly it is my ISP's problem? I don't think so. If so, then why is the quality using Magic Jack so much better??? Huh?
So okay, if PhonePower works for you, great, go for it! I'm just here to point out the truth that it doesn't work for everyone, that in our case, it is of unacceptable call quality and the features such as call waiting are hit and miss - sometimes it doesn't work.
All in all I cannot recommend it to others. I am currently looking for a better alternative. If I have to I'll give up on VOIP and go back to ATT or Verizon but I certainly hope I can find a VOIP service that works as well as MagicJack but has at least some of the features of PP. The one feature Magic Jack is missing is automatic forwarding to a cell phone or other phone in case of internet outage. If they had that I'd try MagicJack Plus. But they don't.

Cheap service with lots of features. If MagicJack had all these features they'd be King. Phone Power has surprisingly good tech support - at least in terms of reaching someone and having them respond. In terms of actually solving the problem... not so good.
VERY bad quality - unusable quality. Features don't work well. Call waiting is not heard at all so messages go to internet message center. Sometimes the phone rings and no one is there. I'm sure this is PhonePower, this rarely happened when we had ATT, not it happens almost every day. When we get messages on the phone machine of our land line, it leaves an annoying tone at the end of each message unless the message is long.
No

I have been a happy user of Phone Power for over 2 years.

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been a happy user of Phone Power for over 2 years.  I ported two existing land numbers (in different states and area codes) and take advantage of the many features Phone Power offers such as: Convenient call forwarding; caller ID, call log, call blocking, and etc.  It is easy to  move the system between the two locations I frequent and to forward calls to my backup cell phone while on the road.  Sound quality is excellent, easily exceeding my old land lines.  I have successfully encouraged several friends to make the switch.

Low cost, great sound quality, full coverage in both US and Canada -- plus 60 minutes/month Internationally, portability between locations, and ability to handle two simultaneous conversations. Convenient computer interface for Account management.
You do need to have a reliable internet connection (I do) but then there is always cell phone backup.
Yes

Re: Phone Power

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3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

I had this service for the full contract and it didn't matter because I didn't do many faxes. When it came to switch services because they jacked the rate so high my extra troubles started. They required I return the device (2 years old-what do they need it for?) Costs more to ship it than it's worth. Fax was very unreliable. My VOIPO faxes always go through.Their customer service is inflexible. They just keep stating our service agreement states this and that and blah blah blah.

Many features and understandable user interface
50/50 fax success. Inflexible rulebook-type customer service.
No

Phone Power: Waste of time

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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I attempted to sign up with these people since they indicate on their website that you can BYOD and also use SIP credentials. In fact they have spammed forums trying to drum up business by making threads about allowing SIP credentials to be used. Well, yes and no, they want you to provision a device on "their list" first before they will allow that. I will not have my time wasted playing around with a device that I never intend to use, this is ridiculous and accomplishes nothing. That Jessica there that sends the emails and answers the phones has a really nasty attitude, and seemed to be quite happy that I would take my business elsewhere.

Total waste of time policies
No

The obvious perk to Phone Power

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

The obvious perk to Phone Power is the price since its much cheaper than a landline alternative as well as many other voip providers. I've had it for a year and half and its been a great service. They've been around since 2005 so I feel pretty good about them not going anywhere. Plenty of features and they throw in a second free line. I won't be switching to anyone else anytime soon.

Cheap but quality service.
None
Yes

Phone Power review: Solid

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

Overall I'd say the service is a good deal. I'm dissapointed theres no blackberry app yet though as that would be very useful for me. At least there is a promise of one. I've had it for 9 months and there have been no blips or outages. It was a breeze to set up. They do keep putting out new features on a pretty regular basis so I'll be looking forward to further improvements on what is already a solid service so far for me.

Solid
Blackberry app not out yet
Yes

Phone Power Review: No tweaks and failsafe.

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I got two numbers with them and chose to just have them on the same device. The set up was straight forward enough. I didn’t have to tweak anything and I haven’t had any quality issues. The only thing that would happen was when my crappy Time Warner service would fail then the phone obviously would not be working as well, but at least the failsafe feature kicked in and I got the calls on my cell. I’ve since switched to ATT DSL and it’s been worlds better. Just make sure your internet is solid. Soooo very thankful that they have all US support. I picked the cheapest plan for $15. Once you get the service you have more plan options too when you look in your account page. I use a second line for fax so as the sales rep suggested, I started on the monthly no contract plan and then switched to their metered option ($8/mo, but any outbound calls are 4 cents a min) Its perfect for a fax line or low usage line though.

Plan choices, reliability
Yes

Pages

Phone Power

Winnetka , CA
United States
2005Year Founded
74%Recommend
158User Reviews
Get Quote

Overall Rating

4.0545
4.27
82%
78%
85%
75%
85%

Service Locations

  • United States
  • Canada
  • Puerto Rico
VoIP app

The Skinny

Phone Power offers residential and international plans on top of VoIP hardware installation guides in order to meet all of your calling needs. Their home phone service is the same plan with three different pricing tiers, and offers you nearly unlimited calling throughout the U.S., Canada, and Puerto Rico. You can even keep your current phone number with Phone Power's residential calling plan! Phone Power also has three International plans available, and depending on how many countries you call determines what plan is right for you.

If you aren't satisfied with their service, Phone Power offers its customers a 30 Day money back guarantee.

the rub

The Rub

For home phone service, Phone Power provides consumers with the USA/Canada Unlimited Calling plan. If you are willing to sign a long-term contract, Phone Power can guarantee lower monthly rates. Then again, their monthly package isn’t exorbitant, either, so you can't go wrong with affordable phone service whether or not you want to sign a contract with Phone Power.

Each unlimited plan, regardless of the term (1 year prepay, 1 year contract, or monthly) will get you virtually unlimited calling. You can make and receive inbound calls without a limit, and are granted 60 minutes a month of international calling. Plus, with their USA/Canada Unlimited Calling plan, Phone Power provides a mobile phone app, free activation, and a free cloned second line. 

bottom line image

Bottom Line

If you know that you need a dependable VoIP phone service that will help you save money, opt for the 1-year prepay to save the most money. However, be sure to consult Phone Power's website As a trustworthy and reputable residential VoIP provider for ten years, they can provide you the phone service and customer support that you require to stay connected. Plus, their support team is 100% US-based, and their website offers e-guides as well as tech support chat.

While the monthly rate is entirely affordable and much less than a traditional phone provider, taxes, fees, shipping, and handling still apply to your order. 

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Awards

Phone Power has received the following awards:

  • Gold Award Top Ten Reviews 2013
  • Deloitte Technology Fast 500 2012
  • Inc. 500's 30th Fastest Growing Private Company in America
  • Editor's Choice Voip Review
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Our Two Cents

Phone Power makes it easy to have an affordable residential VoIP phone system. They offer three differnet payment options in their USA/Canada plans: a Monthly Average (as a 1-year prepay), a 12-Month Term, and a No Contract option. This makes it easy for users to choose a term that they are most comfortable with. Even still, Phone Power offers a 30-Day money back guarantee to its customers. These calling plans also offer customers the option to keep their current number for free, when other providers do so for a charge.

Phone Power's residential VoIP plans also have a mobile phone app, faxing capabilities, and free activation on top of many calling features. Your calling plan also comes with an allotted number of internationl minutes per month for calling to select countries. One thing unique to Phone Power is that they give you a free second cloned line with your service, which allows you to make or receive calls using the same phone number. 

Plan Info
Plan Name Home Phone USA/Canada Plan
Plan Summary With Phone Power for your home phone, you get to keep your existing number, have unlimited calling to the U.S., Canada, and Puerto Rico, access to a mobile phone app, free activation, and a free cloned second line. All for a low monthly cost and a 30-Day money back guarantee if you aren't satisfied!
Key Features
  • Unlim. Calls US & Canada
  • Money Back Guarantee
  • Mobile Phone App
  • Free Activation
Notes Prepay for one year of service and get the lowest monthly cost. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $8.33
    Promo Price N/A
    Price Disclaimer $8.33 is monthly average with 1-year prepay
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 1-year contract : $9.95 / mo.
    Month to Month
    (per user)
    • No contract : $19.95 / mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $5.99 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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