close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.
Home > All Providers Reviews > Phone Power

Phone Power Reviews

For competitive rates, Phone Power serves every one, from a single-line residential customer to a corporate call center, and everyone in between. They also provider International calling plans that allow for unlimited calling to a specific number of countries (depending on the plan you select). Phone Power also provides helpful online quick links and e-guides to their customers seeking support, as well as support chat, email, and telephone number. They are even available for a select number of weekend hours!

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Phone Power is a California-based VoIP company that delivers residential VoIP phone solutions throughout the US and Canada. Founded in 2005, Phone Power has a growing subscriber base and has earned a number of industry awards. In fact,the company was ranked the 30th Fastest Growing Company by Inc. 500, made the Top 22 on Deloitte’s Technology Fast 500, and was also recognized as Editor’s Choice by VoIPReview.org.

Unlimited Calling

Phone Power’s home phone service plans offer unlimited calling to anywhere in the US and Canada, along with 60 minutes of free international calling to over 75 countries worldwide. Customers can choose from three different plans and payment terms: a 12-month contract term that starts at $9.95/month, a month to month subscription without a contract or prepay which begins at $19.95 per Month, and a 12-month prepaid plan that comes at the lowest monthly price of $8.33.

Powerful Phone Features

Aside from unlimited calling, each plan from Phone Power also includes over 45+ phone features (such as Mobile Phone App, Voicemail-to-Email, and Call Waiting Caller ID), a free second line and softphone, plus a 30-day money-back guarantee.

 
Write your own review

I miss Broadvoice, Phone Power is Horrible! Don't use them yet!

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)

When a company acquires another company, you might think that good things are about to happen, innovation, new features, great customer service, etc.
Well did not happen when PhonePower acquired Broadvoice which I had for 7 years and not intention of going anywhere. However in the past several months Phonepower is making me so angry!! The service now constantly fails, when I call to fix it they always take your number for the Tier 2 to call you back, as if you are always going to be next to the phone when they call. I happened to be out twice when they called and they could not do anything. Every other week the service disrupts, now after messing with my account for 1:32 minutes, they had to call me back. No call for 3 days, not even to say we did not forgot about you. As I called them back, guess what? I’ll have to take your number so tier 2 can call you back.
Pathetic phonepower! Pathetic!
As to recommendation, I’d suggest you to go with those that have been established for a while at least until PhonePower get their things straight ( or shut down )

It's VOIP
Worst ever Customer Service Experience I've had in many years
No

Good as a Phone Horible as a FAX Line

user_review
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2.6
Average: 2.6 (1 vote)

I've been with PhonePower for the past 1.5 years and it works great as a phone but I’ve been trying to use it as a FAX line and had nothing but problems. I have spent numerous hours with their technical support letting them know that i cannot receive faxes, they work on the issue with me which takes about a day or two then fix the problem which comes back within a week or two. They admitted to me that they are aware of the problem with fax and their service so i don't understand how they can keep advertising it. I have 3 fax machines at my office so i know it’s not an issue with the fax machine itself. They lock you in a contract and if you want to leave or port the phone number to anther company you will get slamed with charges. Find someone more reliable... just switched to e-fax and love it, easy to use and reliable.

Does not work half the time when using Phone Power with a fax machine. Spent numerous amount of time with their help desk who resolve the issue for a while but then a week later back to square one and i can't receive faxes.
Good as a phone even though their PhonePower device they provide you with did go out on me and i had to power cycle it to get it back online.
No

Great for home phone service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

After spending years paying what I believed to be too much for home phone service, I finally took the leap and switched to VoIP. Before switching, I wanted to possibly get rid of my landline all together, but my wife insisted we keep a landline in our home. So far with Phone Power we are spending less than $10 per month per line on 2 lines in our house. It has been very convenient and affordable so far, I would recommend it to anyone that wants the same savings as I have received.

simple to use, no issues
Yes

Phone Power - After your Money at All Costs

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

Our Phone Power VOIP phone service has not worked in a year-and-a-half after we logged 50 hours of customer service and technical support calls trying to get it to work. Phone Power refused to let us out of our contract even though they could not deliver on the product we paid to receive. Their customer service policy seems to be "The Customer is Always Wrong" and "Our Company is Always Right." There appears to be no limit to how far they will make the customer go to prove their product is not inferior.
We became PhonePower customers in 2009 with a pre-paid 2-year contract of $15 per month. Be aware the fee goes up to $20-30 per month after your contract expires unless you call the month prior to the contract expiring and set up another pre-paid, lower-priced contract. However, this additional extension of the contract proved a mistake for our family. Here is our experience:
Initial set-up of Phone Power VOIP service took 35 hours. Yes, you read that correctly -- 35 hours. Most of those hours were spent online or on the phone with their technical support department. Tech reps continually jimmied this and that and ultimately got it working, but only because I had the time to spend at night on the phone with their technical support team. You may be wondering to yourself: Why on earth would anyone spend that much time on the phone trying to get their VOIP service to work? The answer is simple: Because the company would not let us out of our pre-paid contract. No exceptions. No common sense. No limit to how many hours the company expects you can spend on the phone with their technical support team. It seems that even if the company does NOT provide the service you have paid to receive, you are still on the hook for the full cost of the contract (whether you prepaid the contract or whether you are month-to-month on contracted service their policy is the same.) They are perfectly willing to have a customer spend 35 hours of their time trying to get their product to work rather than to let you out of their contract -- or, shall we note, to take their claws off your money. Their phone service works about 70% of the time, some days it did not work at all.
The nightmare truly began when we moved and brought the Phone Power VOIP service with us. For some inexplicable reason, it did not work in the new apartment, even though we brought all the cords up without disconnecting them and we did the "plug and play" route of the same set-up that had previously worked. We spent 15 hours on the phone with Phone Power trying to get it set up, eventually asking to be let out of the contract and again being told that we just needed to spend more time on the phone with customer service and there was no way for us to be let out of our contract (I have since learned there is an early termination fee option, and I advise customers to take it rather than try and deal with this company). Our Phone Power VOIP service has not worked for the past year and a half, and when I called today to again ask for a refund or to be let out of their contract, the supervisor Jessica again told me the company would do nothing and I was stuck. This is their modus operandi. When I asked where I could lodge a complaint about her customer service, I was told in a very snotty tone that "No one is on the floor but me. There is no one else for you to complain to," as though their company has no president or CEO.
It appears the technical support team keeps lousy call records, so be sure and keep your own account. Our account record apparently never showed the hours of phone calls we logged trying to set up the service, or the fact that we requested repeatedly to be let out of the contract. I listened in disbelief as the supervisor "Jessica" told me that our technical call record indicated that our troubles were "all resolved" and that "customer was pleased." This was a total fallacy. The technical support team did actually shine today (a rarity) and got my phone service working in just 2.5 hours -- it appears that split wall jacks can severely disable the service, which no one had ever mentioned before this call. At least the remainder of our contract commitment will not be a total waste of money since we will actually have the phone service to use. However, even during these last "successful" 2.5 hours, I had to make three separate tech support calls, and one representative simply hung up on me. When I called back, the tech support record said it was a "dropped call." Yeah, right.
Needless to say, we will not be re-upping our contract next time. We are a bit smarter after this horrid experience! Give Phone Power the BIG MISS if you do not want serious headaches with your phone service. There are undoubtedly honest VOIP providers on the market.

Service worked 70% of the time. Price seemed low (but did not deliver well - sometimes not working at all)
Spent 35 hours doing initial set-up b/c company refused to let us out of contract. Spent another 15 hours in set-up when we moved (and made the mistake of using a split wall-jack connector for the phone, which evidently causes disruptions to the device.) Company did not care for a YEAR AND ONE HALF that we had no working phone service, despite 15 hours of technical support calls, refused to refund us.
No

Recommended

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

It's worked well for me. I liked that I didn't have to buy the adapter and they will always replace it if it ever malfunctions. Do make sure not to cancel your old number before you have it working with Phone Power if you aren't getting a new one. I almost did that and that wouldn't have been good. I did my shopping around before I went with Phone Power and in my opinion, it's hard to beat the price considering all the features included like the second line, mobile apps, and softphone. I can't see how anyone will have landlines before too long now that we are able to use our home service on any device through VOIP. There aren't any long distance charges. I don't call internationally, but they do include some free international calling too.

Yes

Works

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

The two year deal was pretty good. Faxing works well. Kept my number. No interruptions in calls while I've been using it. I'd recommend so far.

Fax, can keep number
Not so far
Yes

Sticking with them

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I’ve been a customer for over a year now and have been overall very satisfied. I looked around when it came up for my renewal time and didn’t see anything worth switching for. Phone Power has good prices, the service works, and plenty of features. Even if you don’t want a contract you’re still at $20 a month and it goes lower if you want to commit. I signed up with a contract again and won’t be leaving anytime soon.

Features-price
Yes

worst customer service - and they want $100 for a many years old grandstream 502, which is $40 new from amazon!

user_review
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1.6
Average: 1.6 (1 vote)

I got sucked into prepaying for 2 years. Then, after a year, they say, oh surprise, there are a bunch of fees and taxes that we forgot to tell you about.
So, now the contract is up. They don't offer any decent prices per month, so I start shopping around. Found out about voip.ms!
Went on their web site to do the change over.
The phone change over was scheduled for 6/18. So I go on the phone power web site, and cancel service, as of that date. I get an email from their system, with the right date. Then, 2 days later, I get an email saying your service has been cancelled! 10 days early.
Plus the email says they want that old grandstream device or they will charge me $100! This old used beat up device is not worth $10!
So I started emailing them. I mailed billing first, and referenced the cancellation number. After a week, no reply I started emailing sales and support, with the cancellation number. I never got a single response from any one.
These clowns setup their email so they explicitly ignore emails about cancellations, is what I was told when I was finally forced to call their inept billing people.
All I wanted was to trade the 10 days of no phone, for the old cruddy used ATA adapter. No sir. No way. They will charge $100! They said no. They'd rather have a pissed off customer, than give up their old used ATA adapter. If I fight it with credit card company, they will show them the terms of service contract, and I'll be screwed.
Boy am I tempted to stay and fight! But I just went to amazon, and ordered a brand new device and had it sent right to them, with the rma # in place.
FORGET phone power. voip.ms has no monthly service charges period. They charge 1.05 cents per minute, for north america, and not much more for international. So even if we ever used 1000 minutes in a month, that would only be $10! We never come close!

Relatively inexpensive monthly fees, only if you pay 2 years ahead of time! Easy to get going.
Terrible customer service. They flat out do not answer emails to billing or sales Unreliable cancellation - I cancelled service on the web site, got confirmation email of 6/18/2012, just as requested, then it got cut off 10 days early! The want to charge $99 for a 2 year old grandstream 502 ATA, which is $40 brand new from amazon - beware the fine print in terms of service. They charge more for the second year, that was supposed to be all prepaid! No decent prices without 2 year contract, just like sleazy cell phone providers.
No

PhonePower flops in the middle of the sale!!

user_review
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
2.6
Average: 2.6 (1 vote)

I was very impressed with PHONEPOWER.com. As I was browsing through their website (comparing them to other business providers), reviewing their features and services, I decided it was time to put them at the top of the list. However, when it came time for me to pull the trigger, they flopped miserably. I called and spoke to an inside sales person and she was lovely and informative. I asked her for a follow up call the following Tuesday indicating my interest in procuring services and never heard from anyone.
I spent the next week having my research assts study blogs and comparing their service satisfaction levels. A week later I sent two emails three days apart stating our strong desire to speak with someone. NO response on either email.
I called personally (rather agitated) and spoke to a nice young lady and asked for the VP of Sales. She acted as if he was the Chairman and a little too insulated to speak to potential business clients. She insisted that I send an email and they would track the email address of previous attempts (as they apparently keep track of them) and they would, this time, “most certainly” get back with me. That was over a week ago! I never heard from them again despite conducting myself professionally at all times as I really wanted to work with them.
Why a company would be so incompetent in taking on a business account worth nine phones to start (and perhaps hundreds of lines with a new start up in six months) is beyond my comprehension in this economic environment. If a company cannot take your money when you are throwing it at them, it gives me great pause and what kind of service level they have once your money is in their bank account, especially considering I am paying 100% for two year’s worth of services up front.
Their VP of sales should be terminated, simple as that. He/she is responsible for setting the tone of the company’s desire for new net-add revenue and there is NO excuse whatsoever. He got the message and he failed to delegate or take responsibility. I have now wasted 15 man hours getting there and have to start over.
Simply amazing. I wish them well in any case.

Price was right and reviews seemed generally good.
No follow up to finish sales repeatedly!
No

Phone Power: Works well and cheap

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I've been referring them and getting the $10 referral credits for a while now. (Just have to give the other person your username or phone number) I do pay monthly instead of prepay so that brings my bill to under $10 some months. They've changed the website a bit from when I signed up and I feel like its a little harder to navigate now, but they have also added more features. Customer service is actually in the US so if you call they are pretty helpful.

Referal credits - US cus service
Website
Yes

Pages

Phone Power

Winnetka , CA
United States
2005Year Founded
74%Recommend
158User Reviews
Get Quote

Overall Rating

4.0545
4.27
82%
78%
85%
75%
85%

Service Locations

  • United States
  • Canada
  • Puerto Rico
VoIP app

The Skinny

Phone Power offers residential and international plans on top of VoIP hardware installation guides in order to meet all of your calling needs. Their home phone service is the same plan with three different pricing tiers, and offers you nearly unlimited calling throughout the U.S., Canada, and Puerto Rico. You can even keep your current phone number with Phone Power's residential calling plan! Phone Power also has three International plans available, and depending on how many countries you call determines what plan is right for you.

If you aren't satisfied with their service, Phone Power offers its customers a 30 Day money back guarantee.

the rub

The Rub

For home phone service, Phone Power provides consumers with the USA/Canada Unlimited Calling plan. If you are willing to sign a long-term contract, Phone Power can guarantee lower monthly rates. Then again, their monthly package isn’t exorbitant, either, so you can't go wrong with affordable phone service whether or not you want to sign a contract with Phone Power.

Each unlimited plan, regardless of the term (1 year prepay, 1 year contract, or monthly) will get you virtually unlimited calling. You can make and receive inbound calls without a limit, and are granted 60 minutes a month of international calling. Plus, with their USA/Canada Unlimited Calling plan, Phone Power provides a mobile phone app, free activation, and a free cloned second line. 

bottom line image

Bottom Line

If you know that you need a dependable VoIP phone service that will help you save money, opt for the 1-year prepay to save the most money. However, be sure to consult Phone Power's website As a trustworthy and reputable residential VoIP provider for ten years, they can provide you the phone service and customer support that you require to stay connected. Plus, their support team is 100% US-based, and their website offers e-guides as well as tech support chat.

While the monthly rate is entirely affordable and much less than a traditional phone provider, taxes, fees, shipping, and handling still apply to your order. 

award image

Awards

Phone Power has received the following awards:

  • Gold Award Top Ten Reviews 2013
  • Deloitte Technology Fast 500 2012
  • Inc. 500's 30th Fastest Growing Private Company in America
  • Editor's Choice Voip Review
comment image

Our Two Cents

Phone Power makes it easy to have an affordable residential VoIP phone system. They offer three differnet payment options in their USA/Canada plans: a Monthly Average (as a 1-year prepay), a 12-Month Term, and a No Contract option. This makes it easy for users to choose a term that they are most comfortable with. Even still, Phone Power offers a 30-Day money back guarantee to its customers. These calling plans also offer customers the option to keep their current number for free, when other providers do so for a charge.

Phone Power's residential VoIP plans also have a mobile phone app, faxing capabilities, and free activation on top of many calling features. Your calling plan also comes with an allotted number of internationl minutes per month for calling to select countries. One thing unique to Phone Power is that they give you a free second cloned line with your service, which allows you to make or receive calls using the same phone number. 

Plan Info
Plan Name Home Phone USA/Canada Plan
Plan Summary With Phone Power for your home phone, you get to keep your existing number, have unlimited calling to the U.S., Canada, and Puerto Rico, access to a mobile phone app, free activation, and a free cloned second line. All for a low monthly cost and a 30-Day money back guarantee if you aren't satisfied!
Key Features
  • Unlim. Calls US & Canada
  • Money Back Guarantee
  • Mobile Phone App
  • Free Activation
Notes Prepay for one year of service and get the lowest monthly cost. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $8.33
    Promo Price N/A
    Price Disclaimer $8.33 is monthly average with 1-year prepay
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 1-year contract : $9.95 / mo.
    Month to Month
    (per user)
    • No contract : $19.95 / mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $5.99 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

    Recent Reviews

    lingo logo
    1
    Lingo

    Most horrible customer service and they simply don't care how many consumers are upset . We were with Priimus telecommunications for 15 yrs no issues...

    June 11th, 2019 - RO
    magicJack logo
    1
    magicJack

    Have been using MagicJack the traditional way plugging it into the USB power adapter connected to a land line and router for over 10 years. The price...

    June 4th, 2019 - thepix

    Most Recent Blog Posts

    Professional Email Address
    Tips For Choosing a Professional Email Address

    If you want to build trust with small businesses, it’s important that you have a professional email address that uses your domain name. Scams are becoming increasingly more troublesome, which is why...

    Apr 01, 2019
    Best Twilio Alternatives
    Best Twilio Alternatives in 2019

    Twilio is one of the most popular ways for businesses who want to use an API to make their own phone communication systems to work with their websites. If you want to use customized phone apps on...

    Mar 31, 2019