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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
For competitive rates, Phone Power serves every one, from a single-line residential customer to a corporate call center, and everyone in between. They also provider International calling plans that allow for unlimited calling to a specific number of countries (depending on the plan you select). Phone Power also provides helpful online quick links and e-guides to their customers seeking support, as well as support chat, email, and telephone number. They are even available for a select number of weekend hours!
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
Phone Power is a California-based VoIP company that delivers residential VoIP phone solutions throughout the US and Canada. Founded in 2005, Phone Power has a growing subscriber base and has earned a number of industry awards. In fact,the company was ranked the 30th Fastest Growing Company by Inc. 500, made the Top 22 on Deloitte’s Technology Fast 500, and was also recognized as Editor’s Choice by VoIPReview.org.
Unlimited Calling
Phone Power’s home phone service plans offer unlimited calling to anywhere in the US and Canada, along with 60 minutes of free international calling to over 75 countries worldwide. Customers can choose from three different plans and payment terms: a 12-month contract term that starts at $9.95/month, a month to month subscription without a contract or prepay which begins at $19.95 per Month, and a 12-month prepaid plan that comes at the lowest monthly price of $8.33.
Powerful Phone Features
Aside from unlimited calling, each plan from Phone Power also includes over 45+ phone features (such as Mobile Phone App, Voicemail-to-Email, and Call Waiting Caller ID), a free second line and softphone, plus a 30-day money-back guarantee.
Excellent service
I recently subscribed to PhonePower and had trouble getting connected to the phone service and online. I contacted PhonePower - talked to a LIVE customer support rep and he had me connected in minutes! Can't ask for any better service than that!
I shopped around before I purchased, I researched other providers and I feel like I found the right voip service. I highly recommend.
Yes
Re: Phone Power
AndyK
About as good as VOIP gets...so far
2 months ago I dumped the awful Voip.com for Phone Power and so far, no regrets. I've had a few choppy/ noisy calls, but that's expected with any voip service. I haven't experienced any non working services or dropped/disconnected calls that I did with voip.com. Phone Power does not offer weekend support which cost them a star in customer service, but the limited experience I have had with their support has been sterling. Both the the web chat and call in support have been quick to respond and knowledgeable. On setup, the customer service agent even called me back to make sure all went well. About the only criticisms I can make is that the hold music is lame and in using the sim ring feature the caller hears a "locating subscriber" recording instead of a ring. Neither are deal breakers. So far so good, but Voip.com was acceptable ffor a while too, till they turned to poo.
Price and service quality
No weekend support
Yes
Re: Phone Power
kinzoo2002
PhonePower
PhonePower is great, not a single problem. Had VoIP.com before, just pitiful. Phonepower - 5 Star.
Yes
Re: Phone Power
Crunch
From VYL to PP
Sunrocket. to several others, to VYL my last provider. See my long post under VYL as to why I moved.
Now I have a service that works. FMFM works and the general setup on this site was good.
My one gripe is the call logs are lacking you can only see the last 10 of outgoing, incoming, and missed. No last months etc. If they update that then I will be a happy person.
Quality seems to be the best we have had.FMFM works.I have my phone now set this way. Home phone rings 30 seconds. If I don’t answer it a voice comes on and says ‘please hold a moment while I try and locate the person’….. Then my cell phone rings for 20 seconds. If I don’t answer it goes to voip voice mail…… Also if I am on the house phone and a second call comes in it doesn’t try the house then go to the cell phone as I have set the option ‘if phone is busy send second call to voice mail’. Now that is great. Porting my number over from VYL took 10 days I think it was. May not be under thier control. They just gave me a change over date 10 dyas out and it changed on that date.
No call records in your user panel area. (You can get them with a request to support).No 24/7 live support. Knowing that I planed on not doing anything to my setup outside thier support hours. And in this day and age most of us have a cell phone around the house somewhere. Once set up you tend to never need support that often.Reason for 4s in two sections are I always want it cheaper, not good phone logs, half a point lost on no 24/7 live support.
Yes
Re: Phone Power
heatherbear
Good service, even overseas.
I decided to get a voip service so that I can take it with me when I travel. I signed up with Phone Power because they don't make you sign a long-term contract and I could cancel immediately if I wasnt happy with the quality. My next trip to Shanghai, I brought the box with me. I plugged it in and it worked! And I was pleasantly surprised at the sound quality. People could call me as if I was back home, and everything worked great. Their portal gave me the ability to change my 911 service address (do they even have a 911 system overseas?) but I left it alone.
I was happy enough that when I got home, I changed from the $14.95 Freedom500 to the unlimited annual plan. I would highly recommend.
good sound quality, even overseas.
Yes
Phone Power: Works Perfectly, No Echo, Affordable
nycplaya
What else can i say, It simply works like it should everytime. They give you an over-abundance of features and have no activation fees and contracts. Add a ridiculously low price and you can see why they're doing so well.
I have to say that online reviews are somewhat squewed in my experience. People are more likely to complain and take out their fustrations when things aren't working than to take time out of their busy day to post something positive. Given that mentality, I can see that phone power still has an excellent ranking. That makes them A OK in my book.
I hate to rant and rave, but one of these reviewers was totally pissed that they had to to send an email to get anciliary services? Are you kidding?
I am very happy with my service and the staff has been a joy to work with. They recently added Saturday support and their sales staff assures me that 7 day support is weeks away.
The reliability of the service and their commitment to the customer shows through and through.
Mark me down as fan.
Yes
Re: Phone Power
BillMac
Phone Power
Did not even get a chance to try. A glitch in their system would not accept my credit card, although 5 pre-ops at 1 dollar each were charged. Their alleged customer service told me to keep trying. Finally they figured out (with my help) the problem, and stated they had no way to take my order manually. Totally incompetent. Glad I did not get their dis-service.
None, I could find except this showed my how bad these people were BEFORE I spent money on them.
The whole time wasting incompetent experience.
No
Re: Phone Power
ps92264
Beware of PhonePower - poor customer service and no weekend tech support
The features and the price seem great! I am all for small business.
However, my experience with PhonePower has been horrendous. I have to say, I have been with Vonage for 4 years and have had some problems, but they worked them out. It only got worse when I moved to Palm Springs. I asked for a Palm Springs number and was given a number which worked for a month and then, would not work if anyone from a Time Warner phone called. This was unacceptable and Vonage has NO LOCAL PS numbers.
Thus, I joined PhonePower. The price and features seemed great as did some of the reviews. Sign up was a breeze and I even picked a great number. I then decided to add another line. GIve them more business and that is where the problems began. First, their billing, sales and customer service is horrendous. They cannot add service without emailing them, if you go online, you must add service as a new customer and pay for another modem. They do not let you choose a number or one of five numbers as they do online. One then gets endless emails with no resolution. I even wrote to the CEO and he replied that someone would phone me iby noon the next day. Noon passed and no call. I did get an email asking me again to email them. Hmmm, for $9.95 I should have expected untrained professionals. They offer 18 months of service at a great rate, yet, they make it impossible to get additional services. Fine print also states NO REFUNDS...so beware if paying for the great 18mos. of service. I will be transporting the number to another service.
In addition, when I received the equipment today, I easily set it up, but I cannot dial calls out. I can receive calls. I then found out NO WEEKEND TECHNICAL SUPPORT!!!!!!!!!!!!!!!! In this era, cannot imagine they do not have this service.
To me, the distcount price is NOT worth my time and troubles. Please beware of them and don't make the same mistakes I made!!!!!!!!!!!!
price...but you get what you pay for
CUSTOMER SERVICE, tech support - no weekend... don't make it easy to give them additional business
No
Phone Power tec support so so
weihan
Tech support with minimal patience
I know this is old fashion thinking, but I still believe phone service is still one of the most important piece of communication tool. Traditional phone companies have been slow to innovate, but they've always understood and treated phone service as a vital service.I've used Comcast VOIP for several years (multiple technology generations), and the only reason I signed up for PhonePower was for the lower pricing. Comcast cable and VOIP services have been rock solid. I often got salesy reps, but I've also had pretty good experiences with the tech support folks.So what about my 2-month experience with PhonePower? In short, this is a company that does NOT treat voice communication as a vital service. My observation is that they are in a customer acquisition phase, and are going for the 75/25 rule - if you fall into the 75% lucky bucket with no issues during installation, then you're a keeper; if you fall into the 25% troublesome bucket with issues, then it's cheaper to drop you.I hope Dave in tech support is simply one bad apple in the group. He readily hung up the call when I started to challenge his interrogative style of troubleshooting. After 15 min of rebooting over and over again the Phonepower router, and listening to his accusations about how I must have done something or logged into his router and changed the password, I feel like I was in an episode of Saturday night live with the arrogant tech support comedy. It was a simple request - I needed Phonepower to port over my existing number from Comcast. A date was promised. The porting did not happen. My existing number disappeared from Comcast. Dave asked me to reboot Phonepower router. After the first reboot, I lost phone service completely. After more reboots, still no service. Then begins the "you must have done...". Before I know it, he "disconnects" my call and puts down "customer swearing" in the ticket. I challenge anyone at Powerpower to review the call recording.Matt, a supervisor, called back and fixed my issue within 3 minutes. When I asked for credit after 6 hours of waiting and troubleshooting with 5 different folks, he happily offered me 33 cents for a day's worth of outage. I could hear a smirk in his voice has he offered the credit.When Comcast missed an installation appointment, I received a month worth of credit.
Yes
Re: Phone Power
tosantosito
Saved $50 per month!
Phone Power is telephone service. What else can I say. It works the same. No choppy calling, no dropped calls, just phone service.I'm buying gas with money I saved. About $50 per month in savings. That's pretty cool if you think about it. $600 per year abd I get unlimited calling. What else is there to say?
Phone Power offers residential and international plans on top of VoIP hardware installation guides in order to meet all of your calling needs. Their home phone service is the same plan with three different pricing tiers, and offers you nearly unlimited calling throughout the U.S., Canada, and Puerto Rico. You can even keep your current phone number with Phone Power's residential calling plan! Phone Power also has three International plans available, and depending on how many countries you call determines what plan is right for you.
If you aren't satisfied with their service, Phone Power offers its customers a 30 Day money back guarantee.
The Rub
For home phone service, Phone Power provides consumers with the USA/Canada Unlimited Calling plan. If you are willing to sign a long-term contract, Phone Power can guarantee lower monthly rates. Then again, their monthly package isn’t exorbitant, either, so you can't go wrong with affordable phone service whether or not you want to sign a contract with Phone Power.
Each unlimited plan, regardless of the term (1 year prepay, 1 year contract, or monthly) will get you virtually unlimited calling. You can make and receive inbound calls without a limit, and are granted 60 minutes a month of international calling. Plus, with their USA/Canada Unlimited Calling plan, Phone Power provides a mobile phone app, free activation, and a free cloned second line.
Bottom Line
If you know that you need a dependable VoIP phone service that will help you save money, opt for the 1-year prepay to save the most money. However, be sure to consult Phone Power's website As a trustworthy and reputable residential VoIP provider for ten years, they can provide you the phone service and customer support that you require to stay connected. Plus, their support team is 100% US-based, and their website offers e-guides as well as tech support chat.
While the monthly rate is entirely affordable and much less than a traditional phone provider, taxes, fees, shipping, and handling still apply to your order.
Awards
Phone Power has received the following awards:
Gold Award Top Ten Reviews 2013
Deloitte Technology Fast 500 2012
Inc. 500's 30th Fastest Growing Private Company in America
Editor's Choice Voip Review
Our Two Cents
Phone Power makes it easy to have an affordable residential VoIP phone system. They offer three differnet payment options in their USA/Canada plans: a Monthly Average (as a 1-year prepay), a 12-Month Term, and a No Contract option. This makes it easy for users to choose a term that they are most comfortable with. Even still, Phone Power offers a 30-Day money back guarantee to its customers. These calling plans also offer customers the option to keep their current number for free, when other providers do so for a charge.
Phone Power's residential VoIP plans also have a mobile phone app, faxing capabilities, and free activation on top of many calling features. Your calling plan also comes with an allotted number of internationl minutes per month for calling to select countries. One thing unique to Phone Power is that they give you a free second cloned line with your service, which allows you to make or receive calls using the same phone number.
With Phone Power for your home phone, you get to keep your existing number, have unlimited calling to the U.S., Canada, and Puerto Rico, access to a mobile phone app, free activation, and a free cloned second line. All for a low monthly cost and a 30-Day money back guarantee if you aren't satisfied!
Key Features
Unlim. Calls US & Canada
Money Back Guarantee
Mobile Phone App
Free Activation
Notes
Prepay for one year of service and get the lowest monthly cost. This Plan is available in the following countries :
United States
Canada
Mexico
Plan Pricing & Services1
Regular Price
$8.33
Promo Price
N/A
Price Disclaimer
$8.33 is monthly average with 1-year prepay
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Annual Contract Paid Monthly (per user)
1-year contract : $9.95 / mo.
Month to Month (per user)
No contract : $19.95 / mo.
Annual Contract Prepay (per user)
1-year prepay : $5.99 / mo.
Toll Free
Setup
$0.00
Monthly
$5.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
N/A
Monthly
Included
Included Pages
N/A
Add'l Pages Cost
N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
No
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
Yes
Call Routing
Yes
Call Screening
No
Call Transfer
No
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
Yes
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
Yes
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
Yes
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
Yes
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
Yes
Switchboard Software
No
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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