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Home > All Providers Reviews > Phone Power

Phone Power Reviews

For competitive rates, Phone Power serves every one, from a single-line residential customer to a corporate call center, and everyone in between. They also provider International calling plans that allow for unlimited calling to a specific number of countries (depending on the plan you select). Phone Power also provides helpful online quick links and e-guides to their customers seeking support, as well as support chat, email, and telephone number. They are even available for a select number of weekend hours!

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Phone Power is a California-based VoIP company that delivers residential VoIP phone solutions throughout the US and Canada. Founded in 2005, Phone Power has a growing subscriber base and has earned a number of industry awards. In fact,the company was ranked the 30th Fastest Growing Company by Inc. 500, made the Top 22 on Deloitte’s Technology Fast 500, and was also recognized as Editor’s Choice by VoIPReview.org.

Unlimited Calling

Phone Power’s home phone service plans offer unlimited calling to anywhere in the US and Canada, along with 60 minutes of free international calling to over 75 countries worldwide. Customers can choose from three different plans and payment terms: a 12-month contract term that starts at $9.95/month, a month to month subscription without a contract or prepay which begins at $19.95 per Month, and a 12-month prepaid plan that comes at the lowest monthly price of $8.33.

Powerful Phone Features

Aside from unlimited calling, each plan from Phone Power also includes over 45+ phone features (such as Mobile Phone App, Voicemail-to-Email, and Call Waiting Caller ID), a free second line and softphone, plus a 30-day money-back guarantee.

 
Write your own review

I have no reason to regret my choice

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I'm in an area of NJ not served by Verizon. My local phone company has passed through several hands and is currently Embarq (and they're about to be accquired). Each transfer has resulted in reduced quality of service. These usually take the form of long delay (or no)  dial tone (call quality is OK). The penultimate insult was dropping my important conference call with work in mid-call with a 20 minute delay before dial tone was restored. Then last month, they slapped me with a 25% rate increase! And this is just for basic service (no calling features; LD via Lightyear (GREAT company!)). Obviously time for another option. Neighbors use Vonage with spotty results. Some research (especially here) made Phone Power the stand-out choice (as long as they remain in business). Went for broke and grabbed the $200 one-year special (2nd year free, free cloned 2nd line, free Grandstream HT502 and no charge for porting my existing number). This last was very important as I've had it for over 25 years. Found a $20 promo code that offset the $15 hardware shipping charge. Was a little worried that Embarq was not in the on-line order drop-down for transferring the existing number. Selected the first available transfer date (today). Waited over a week for any acknowledgment (dropped one star for that). Never had any contact with Customer Service (not needed). I received and an email stating that my account was set up. Last week , the HT502 arrived. Once installed, outbound calling was available. Today around noon no more Embarq dial tone. This time it was because my number was transferred! Call quality is OK (see Cons) features are great and voicemail retired my answering machine. So far I have no reason to regret my choice.  

price seems unbeatableall calling features workintegration between phone and web account voicemail is as good as my employer's (IBM) VoIP systemHT502 is a great ATA!!
A timely "Welcome; we're glad you're a customer and we're processing your order" email would have been a nice, warm fuzzy touch after dropping over $200The HT502 ATA is also a router. The official instructions are to daisy-chain it between the modem and my router. This automatically prioritizes the VoIP packets - there's just a "little" noise with extensive file transfer traffic. This arrangement causes my internet data traffic to run through both routers (double NAT). I was concerned that this would cause a problem with my VPN but that works fine. However, this sometimes creates a noticable lag in web browsing. The other problem with this is that the HT502 is the internet-facing device and most ports are only "closed" rather than "sealthed". There doesn't seem to be any way to change this. I tried moving the ATA behind my router but the voice quality results weren't as good (now it's up to the router's QoS to prioritize VoIP packets). Also, I had to change the option to access the HT502's user configuration page through the WAN port. Once I restored the HT502 to Phone Power's suggested position, the WAN port remains open even though it's reported as closed (of course I changed the default password)! I guess I'll have to contact Customer Service about this.The HT502 offers several features (e.g. delayed forwarding) that Phone Power disables. While the same functionality is available via the web account, it's a pain not to be able to do this by just picking up a phone on the way out the door.
Yes

Re: Phone Power

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

looks like a winner
After reviewing few VOIP providedrs in my area I picked PhonePower based on website reviews, and great value. Before I opened my account I needed some question answered. I used e-mail communication and I'm happy to report that I got an answer not even 2 hours later with clear answers. Opening account on-line couldn't be any easier. After I rececived phone modem it took me less then 20 minutes to install it, following easy set up instructions from manual. That includes 10-15 minutes of first time modem initialization. So far I placed only one test phone call, but only from the dial tone sound, I could tell that it was strong and clear. It is worth mentioning that I use 10Mbits cable conection. Also my old phone number was transfered from phone company without any problem. I have chosen "no contract" plan, but if I'm happy with PhonePower, I'll switch to prepaid 2 year contract. So far I'm more than happy.

<ul><li>great value for money</li><li>cheap international calls</li><li>good sound quality</li><li>easy to setup</li><li>professional web site and account management on-line</li></ul>&nbsp;
<ul><li>nothing so far</li></ul>&nbsp;
Yes

Phone Power: pay on time

user_review
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)

THEY WILL HOUND YOU IF YOU ARE A FEW DAYS LATE WITH PAYMENT
Decent service but watch out if you fall behind in paying.
 
Pricing is expensive.  If they can't charge your cc they will call you several times a day and cut off your service in 5 days - even if you ask for an extension.  Expect multiple emails every day threatening to cut your service off.  Billing sometimes responds to emails.  Sometimes they don't.  Tech support is unavailable in the evening.

Pretty Reliable. Alot of features.
Pricing is expensive.&nbsp; If they can't charge your cc they will call you several times a day and cut off your service in 5 days - even if you ask for an extension.&nbsp; Expect multiple emails every day threatening to cut your service off.&nbsp; Billing sometimes responds to emails.&nbsp; Sometimes they don't.&nbsp; Tech support is unavailable in the evening.
Yes

Re: Phone Power

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

I was NOT overconfident!
I used to be with SunRocket.  They went belly-up on my birthday and I ended thinking no one cared.  But really, no one could call me.
 
I decided I'd be one of those who had only a cell phone, but I use the phone so little, the cost price was turning out just as bad as having a land line, so I started hunting around for another VOIP provider.  I already knew to stay far, far away from Vonage.  Before going with SunRocket I had been with Packet 8, which was where they suggested SunRocket customers go, and there was NO WAY I'd go back with them.  I had DUMPED them!  Enter PhonePower.
 
Against my better judgment that I hope doesn't turn around to bite me, I signed up for the 2 year service.  I waited for my equipment, and when it arrived reviews the hook-up instructions.  I am one of those dorks who reads through the instructions before doing anything.  I know that shows a lack of guts, but it's just the way I am.  The instructions read, and I quote, "Connect your cable or DSL modem's Ethernet cable into the HT502's WAN port.  Connect one end of the Ethernet cable that came with your HT502 into the LAN port..."  Not only did the phone not work, but my internet stopped working, too.
 
I had to use my prepaid cell phone to call tech support and got the bottom rung of communication ability.  He told me to do exactly what I had done--exactly what the instruction said to do--and it still didn't work.  I entered the codes to give him remote access, and ran some command on the PC.  Nothing.  I had to keep hurrying him along because I am the IT contact for our department at work.  Not because I'm a pro or anything, but because I can troubleshoot and read directions.  Then the charmer said, "Are you sure you have the cable from the modem in the WAN port?"  Why yes, I'm sure.  "Would you double-check, because you sound a little overconfident...
 
EXCUSE ME???  Yeah, that's what he said.  He even repeated himself.  I replied very slowly, a little Dr. Suess-like, so that he could understand, "The cable that was in my modem is black.  I put the black cable in the port that says WAN.  The cable that came with the unit is blue.  I put the blue cable in the port that says LAN.  I put the other end of the blue cable in the same port the black one came out of from the modem.  I'm looking right it.  No, sir, I am not overconfident.  May I speak to a supervisor?"  There was more, but I'll spare you.
 
After I was left on hold he said the supervisor was busy and could he call back.  I said I was going to confidently play with it some more, and if I decide I'm not sending the garbage back, I will call HIM.  I plugged in my modem again so I could send an email, and let fly.  I got a response that effectively said to do the reverse of what the tech and the written instruction said.  Huh?  Well, I'm all for trying new things, so I did.  And it worked!  Yeah, dude, had I been overconfident, the damn thing would have been working.
 
Okay, so the phone works now.  And works very well.  As long as I NEVER, EVER have to call support again, I'll been happy to keep it.  Still, I'm watching the 30 days, because if day 29 comes and there is just one single momentary glitch, they're getting it all back.

Inexpensive.&nbsp; Clear connections with no latency or feedback.&nbsp; Nice selection of features online, including voicemail checking and notification.
Insulting tech support.&nbsp; Instructions AND tech support dude were both wrong.
Yes

Re: Phone Power

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Excellent
Needing to reduce my monthly bills and after doing weeks of research I finally decided on PhonePower.com.  It was really important to me to keep my current phone number and their porting system sounded like the easiest (and was).   
 
I placed my order on October 13 requesting activation on 10/20.   Received my little device on the 16th.  Directions were excellent and even an old grandmother could follow them.  I hooked everything up and it worked like magic. 
 
It's been a week and a day since I placed my order and I'm totally up and running - including the porting of my phone number.   
 
I've spoken with their online chat twice - with questions.  Once before I signed up and once after.  Both times they were prompt, pleasant and efficient. 
I'm going to be saving $50+ per month from what I was paying at&t and I'm thrilled about that!  I can't believe how fast and easy (and economical) this has been!!!  I look forward to a long relationship with PhonePower.com!

Extremely economicalEXTREMEMLY user friendly - both setup, voicemail, and general usage.Pleasant and efficient customer service.Ported my number with ease and speed.
So far I haven't found any.
Yes

Re: Phone Power

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Phone Power is so much better than ViaTalk
I switched to Phone Power over 2 months ago. I am so glad I did. They ported (transferred) my number from ViaTalk with no problems.It did take ten days, which I consider fine. I simply connected the adapter to my router and phone and powered up. Everything worked perfectly! I've been using VOIP for 4 years, and this is my best experience yet. There is relatively no delay. I had really long delay with ViaTalk over the last year or so. I also have Zingo Tel for a different home area. There is no comparison, Phone Power is better. I don't use their voicemail, I prefer my own answering machine. I will sign up for the 2 years at 199 as soon as my 3 month trial price is up. If you are considering switching from a landline, I will tell you to do it.

Yes

Re: Phone Power

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

A Real Review!

Ok. I have used Vonage, Verizon Voicewing Voip (which is the worst. STAY AWAY), Sunrocket, and not to mention all the regular phone companies like Verizon and MCI, and so far this is the overall best service yet. This is not to say I have not had an issue with phone power.

When I first got the phone it did not work right away b/c  phone power did not put any info in there manual saying that if you have Verizon FIOS, you have to do this extra step to make the phone work. Either way I called tech support and they fixed the issue. The guy remoted into my router, and opened some port for the phone to work, so I really did not have to do much. The phone quality is by far most comparable to a regular land line from the other services. Their tech support is not open 24/7 but when they are they are fast, very nice and helpful.

I would definitely recommend this service to friends, family and anyone reading this review wondering should I sign up or not.
 

Yes

Re: Phone Power

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

PhonePower works just fine
I want to add my comments about PhonePower because I used VOIP reviews to help make my decision about which VOIP company to choose. I've used PhonePower for a month and a half and have been very please.  AT&T raised their rates for caller ID, so I switched my land line to VOIP so I could get caller ID and long distance calling at a cheaper rate. I don't make a lot of calls on my land line, so PhonePower's 500 outgoing minute deal for $14.95 per month fit the bill. I tested it out for a couple weeks to make sure it was working fine. I then called and asked to have my home number ported to my PhonePower line. PhonePower informed me I would have to pay $15 to change my number, so I told them I would switch to Lingo if they didn't waive the charge, at which point they waived the charge. They ported my number on time, I disconnected the AT&T POTS wiring coming into my home and plugged the phone power box directly into a phone jack. I now have VOIP at every phone jack in my home.
 

<ul><li>No contract or committment</li><li>500 minute package only counts outgoing minutes, not incoming</li><li>First 3 months for $9.95</li><li>Works as well as my land line with many more features!!!</li></ul>&nbsp;
<ul><li>Installation instructions are very general and don't apply to many situations.</li><li>They charge $15 to change your phone number</li><li>Voicemail prompts are extreemly LOUD. I had PhonePower turn off voicemail and went back to my answering machine.</li><li>There's a slightly longer delay after dialing a number and ringing than I had with my land line.</li></ul>&nbsp;
Yes

Re: Phone Power

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)

phone power
I signed up w/ Phone power.. took a bit to get it working but their C/S was great.. I spoke with a LIve person.. even did the tech support chat and when disconnected they actually called me back.  Even got a call from them about the install guide they had written for my router to get my input if it was clear and precise.
The service works well.. price is ok.. weekend support would be nice.. but i don't think iv'e even gotten a proactive callback from anyone about a product that i've bought except by phone power.  Call log is finally expanded.. that was my one gripe.. otherthan that i've used it for six months and will keep using it.
 

Yes

Re: Phone Power

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

PhonePower IS Phone power!!!!
I searched and found PhonePower and figured I'd give them a try. AM I GLAD I DID! The sound quality is outstanding and NO DEAD/DROPPED CALLS at all make this service NUMBER ONE in my book. They keep improving on their web site and the features they offer just keep getting better and better. KEEP UP THE GREAT WORK PHONEPOWER!
 
FYI....FYI....  I had (and got stuck with) VoIP.com for a year when SunRocket went belly up. They are one service that should not be in business! Read the reviews and judge for yourself.

PHONE TECH SUPPORT you can actually use to talk to a LIVE person and not a machine.WEB SUPPORT with an INFORMATIVE response within 24 hours. I contacted them via web support as a test (before I would even consider signing up with them) and you should too to find out for yourselves what I'm talking about.&nbsp;
ABSOLUTLEY none for me!
Yes

Pages

Phone Power

Winnetka , CA
United States
2005Year Founded
75%Recommend
162User Reviews

Overall Rating

4
4.26
82%
79%
85%
74%
85%

Service Locations

  • United States
  • Canada
  • Puerto Rico
VoIP app

The Skinny

Phone Power offers residential and international plans on top of VoIP hardware installation guides in order to meet all of your calling needs. Their home phone service is the same plan with three different pricing tiers, and offers you nearly unlimited calling throughout the U.S., Canada, and Puerto Rico. You can even keep your current phone number with Phone Power's residential calling plan! Phone Power also has three International plans available, and depending on how many countries you call determines what plan is right for you.

If you aren't satisfied with their service, Phone Power offers its customers a 30 Day money back guarantee.

the rub

The Rub

For home phone service, Phone Power provides consumers with the USA/Canada Unlimited Calling plan. If you are willing to sign a long-term contract, Phone Power can guarantee lower monthly rates. Then again, their monthly package isn’t exorbitant, either, so you can't go wrong with affordable phone service whether or not you want to sign a contract with Phone Power.

Each unlimited plan, regardless of the term (1 year prepay, 1 year contract, or monthly) will get you virtually unlimited calling. You can make and receive inbound calls without a limit, and are granted 60 minutes a month of international calling. Plus, with their USA/Canada Unlimited Calling plan, Phone Power provides a mobile phone app, free activation, and a free cloned second line. 

bottom line image

Bottom Line

If you know that you need a dependable VoIP phone service that will help you save money, opt for the 1-year prepay to save the most money. However, be sure to consult Phone Power's website As a trustworthy and reputable residential VoIP provider for ten years, they can provide you the phone service and customer support that you require to stay connected. Plus, their support team is 100% US-based, and their website offers e-guides as well as tech support chat.

While the monthly rate is entirely affordable and much less than a traditional phone provider, taxes, fees, shipping, and handling still apply to your order. 

award image

Awards

Phone Power has received the following awards:

  • Gold Award Top Ten Reviews 2013
  • Deloitte Technology Fast 500 2012
  • Inc. 500's 30th Fastest Growing Private Company in America
  • Editor's Choice Voip Review
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Our Two Cents

Phone Power makes it easy to have an affordable residential VoIP phone system. They offer three differnet payment options in their USA/Canada plans: a Monthly Average (as a 1-year prepay), a 12-Month Term, and a No Contract option. This makes it easy for users to choose a term that they are most comfortable with. Even still, Phone Power offers a 30-Day money back guarantee to its customers. These calling plans also offer customers the option to keep their current number for free, when other providers do so for a charge.

Phone Power's residential VoIP plans also have a mobile phone app, faxing capabilities, and free activation on top of many calling features. Your calling plan also comes with an allotted number of internationl minutes per month for calling to select countries. One thing unique to Phone Power is that they give you a free second cloned line with your service, which allows you to make or receive calls using the same phone number. 

Plan Info
Plan Name Home Phone USA/Canada Plan
Plan Summary With Phone Power for your home phone, you get to keep your existing number, have unlimited calling to the U.S., Canada, and Puerto Rico, access to a mobile phone app, free activation, and a free cloned second line. All for a low monthly cost and a 30-Day money back guarantee if you aren't satisfied!
Key Features
  • Unlim. Calls US & Canada
  • Money Back Guarantee
  • Mobile Phone App
  • Free Activation
Notes Prepay for one year of service and get the lowest monthly cost. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico

    		•
    Plan Pricing & Services1
    Regular Price $8.33
    Promo Price N/A
    Price Disclaimer $8.33 is monthly average with 1-year prepay
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 1-year contract : $9.95 / mo.
    Month to Month
    (per user)
    • No contract : $19.95 / mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $5.99 / mo.
    		 
    	
    
		
			
    
				Toll Free
			
    
		    
		
			
    
				Setup
				$0.00
			
    
			
    
				Monthly
				$5.00 /mo.
			
    
			
    
				Included Min.
				N/A
			
    
			
    
				Add'l Min. Cost
				$0.04 /min.
			
    
		    
	
    
		
    
		
			
    
				Faxing
			
    
		    
		
			
    
				Setup
				N/A
			
    
			
    
				Monthly
				Included
			
    
			
    
				Included Pages
				N/A
			
    
			
    
				Add'l Pages Cost
				N/A
			
    
		    
	
    

	
    
		
			
    
				Number Availability & Details
			
    
		    
		
			
    
				Area Code Selection
				
			
    
			
    
				Local Number Port
				
			
    
			
    
				Number Port
				
			
    
			
    
				Toll-Free Number
				
			
    
			
    
				Virtual Numbers
				
			
    
		    
	
    


	
    
		
			
    
				Equipment Options
			
    
		    
		
			
    
				SIP/BYOD
				
			
    
			
    
				Phone Credit
				
			
    
			
    
				IP Phone Included
				
			
    
			
    
				IP Phone For Sale
				
			
    
			
    
				ATA Included
				
			
    
			
    
				ATA For Sale
				
			
    
		    
	
    

	
    
		
			
    
				Plan Minutes
			
    
		    
		
			
    
				Local Min.
				Included
			
    
			
    
				Add'l Local Min. Cost
				N/A
			
    

			
    
				Long Distance
				Unlimited
			
    
			
    
				Incl. Long Distance Min.
				N/A
			
    
			
    
				Add'l Long Distance Min. Cost
				N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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