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Home > All Providers Reviews > Phone Power

Phone Power Reviews

For competitive rates, Phone Power serves every one, from a single-line residential customer to a corporate call center, and everyone in between. They also provider International calling plans that allow for unlimited calling to a specific number of countries (depending on the plan you select). Phone Power also provides helpful online quick links and e-guides to their customers seeking support, as well as support chat, email, and telephone number. They are even available for a select number of weekend hours!

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Phone Power is a California-based VoIP company that delivers residential VoIP phone solutions throughout the US and Canada. Founded in 2005, Phone Power has a growing subscriber base and has earned a number of industry awards. In fact,the company was ranked the 30th Fastest Growing Company by Inc. 500, made the Top 22 on Deloitte’s Technology Fast 500, and was also recognized as Editor’s Choice by VoIPReview.org.

Unlimited Calling

Phone Power’s home phone service plans offer unlimited calling to anywhere in the US and Canada, along with 60 minutes of free international calling to over 75 countries worldwide. Customers can choose from three different plans and payment terms: a 12-month contract term that starts at $9.95/month, a month to month subscription without a contract or prepay which begins at $19.95 per Month, and a 12-month prepaid plan that comes at the lowest monthly price of $8.33.

Powerful Phone Features

Aside from unlimited calling, each plan from Phone Power also includes over 45+ phone features (such as Mobile Phone App, Voicemail-to-Email, and Call Waiting Caller ID), a free second line and softphone, plus a 30-day money-back guarantee.

 
Write your own review

Phone Power - The price is fair and the system works fine

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3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

I have being using the service for three months now and made lots of calls, some of them for longer than one hour and the system is working fine. I would definitely recommend it to my friends, but would suggest a lower rate for those, like me, who only need to call to a single country.

The price is fair and the system works fine
Sometimes you can hear a background noise, though that's not usual. Also, there could be a lower rate for those, like me, who only need to call to a single country.
Yes

Phone Power service

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4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

yes that i didn't get to tell verizon management why i was dropping their service, oops i used the word verizon and service in the same sentence.

all has been working as advertised.
one time was told by receiving party that they were getting feed back, i didnt here it, and its only been that one tm.
Yes

Phone Power is Outstanding!

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

After suffering for four years with ACANAC, I finally took some advice from my brother and moved over to Phone Power. What a difference! The people behind the company can actually speak English and are able to string sentences together that make sense. They are very helpful and all that. But the most important thing is that the quality of the hardware and the system itself is so high that it just blows you away. No one can compete with this. This is the perfect service. I hope you never change from this! I will convert everyone I know to this system.

The company is fast and efficient and above all, their representatives can actually speak if full sentences - unlike the competition. They are very helpful and accommodating. Another PRO is that the void unit comes all pre-installed. You just have to plug it in and that is it! Quality hardware. Quality service.
Haven't found any yet.
Yes

Phone Power Works For Me

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I got the adapter on Amazon (for free after rebate). It was easy enough to set up and I've enjoyed the service since then. Calls sound clear and my monthly expenditure for phone service is much less than it was with my previous service provider. I use the iPhone to use my home service while I'm out and about (great for calling another country and/or not using cell minutes) I highly recommend them.

Free Equipment, Quality, iPhoneApp
Yes

Good Service but Lousy Transmission Phone Power

user_review
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
3.6
Average: 3.6 (1 vote)

Poor Reception and Transmission on Long Distance calls. My calls were to Waterloo Ontario, just over 80 miles from where I live. It was like I was calling England in 1978.

Great features and easy to use the online interface.
Voice quality on local calls is fine, but on Long Distance it is really bad. And if you decide to go with phone power,it takes 10 days for the modem to come from California to Ontario. If you pick a date before 10 days has passed, you will be out of service for 2 days like I was...although I was able to go online and forward my calls to the cell phone. That was pretty cool.
No

Extremely pleased Phone Power

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

This is my very first online review but I thought it was worth taking the time to give this company some credit. There are not that many options for inexpensive but reliable service in Canada that could port my home number. When I first signed up for service I had buyer's remorse because I only waited until after ordering to check other people's reviews. There were enough complaints to make me think I made a mistake.
I must say that the personable service I have received has been second to none. They have walked me through some of the features (like setting call forwarding rules and the click to call feature) and they tweaked my line because I was getting some initial echoing.
I can only guess that those people who are complaining must not have internet service fast enough to handle Voip.
Paying up front is a bit of a pain but my justification is that it's like paying 6 months up front with my regular phone company but I'm getting 2 years of service. Not bad at all! Keep up the great work Phone Power. I highly recommend them!

Real phone support with real people! Click to Call feature is excellent! 2 lines with same phone number at home very useful.
Perhaps paying 2 years up front could be considered a con.
Yes

Beware of Hidden Costs! Phone Power

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4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
2.8
Average: 2.8 (1 vote)

Beware of their so-called 2-year plan for "$199.99 or $8.33 per month". What they won't tell you is that the 1 cost, after adding various charges for hardware, P&P, fees and taxes, several of which are not even explained, is closer to $400 or $16.67 per month. Before locking in into a 2-year plan with the risks of losing all your pre-paid funds if the company goes out of existence within the period, I would strongly advise the buyer to check for monthly plans that are more transparent and honest in their pricing process. Ask about all hidden charges and fees and be sure these are justifiable before concluding their plan is cheaper than others based on the listed price alone. Many of the so-called charges and fees are not even explained so you cannot even be sure they are legit but once you have signed on your options become thinner.
You sign on with this Company believing that once you've paid $199.99, you can then relax for the next 24 months and not have to worry about phone bills, right? Wrong! The $199.99 is nothing other than a standard bait-and-switch tactic and the surprises start even before you pay when fees and charges immediately add almost $90 to your first payment. The second year, you are hit with even higher fees and charges, this time with absolutely no explanation or details. Tough luck for your financial planning if you haven't anticipated and planned for this. Sadly, by then you have no option other than a no-refund cancellation and losing all of your second year prepaid expenses.

+ Good audio quality but only if your broadband supports the service + Free softphone which makes it easy to 'carry' your phone service around with you even globally without having to carry any hardware other than your laptop or tablet. + Very minimal service downtime and high call connection rate
- Lack of transparency in billing process - Very poor customer service and unfriendly staff
No

Phone Power has Power

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4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

It was extremely easy to set up and was way cheaper than having a second line installed by a conventional telephone company. I will be using the service to make both domestic and international calls with little or no extra cost which is very convenient. I love it. It also has voice mail to email which is great when away from home. It has a E911 registration and even the use of another line without extra cost.

It was extremely easy to set up and was way cheaper than having a second line installed by a conventional telephone company.
Has an app for android but is not very reliable.
Yes

PhonePower Beats Vonage Hands Down

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I switched to PhonePower from Vonage, due to Vonage's hidden fee structure, PhonePower is very upfront about their fees. The switch over was extremely easy.
The quality is as good or better than Vonage was and the additional free features makes PhonePower a winner ba a landslide

Honest Price Structure Tons of free features
Yes

Phone Power has become the Gang that couldn't shoot straight

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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3.6
Average: 3.6 (1 vote)

This was a great company. I've had them for several years and we could not have been happier. They were great to deal with, the service was good, and the pricing outstanding. But over the last 5 months, forget it. Tech Support is rude, reliability is bad, and the billing/customer service team truly is the gang that couldn't shoot straight. Tough problem, just cancel! See if we care!
For now, I'd strongly urge you to consider other providers.
What a shame!

Value
Reliability, Customer Service, Technical Support, respect for customer
No

Pages

Phone Power

Winnetka , CA
United States
2005Year Founded
74%Recommend
158User Reviews
Get Quote

Overall Rating

4.0545
4.27
82%
78%
85%
75%
85%

Service Locations

  • United States
  • Canada
  • Puerto Rico
VoIP app

The Skinny

Phone Power offers residential and international plans on top of VoIP hardware installation guides in order to meet all of your calling needs. Their home phone service is the same plan with three different pricing tiers, and offers you nearly unlimited calling throughout the U.S., Canada, and Puerto Rico. You can even keep your current phone number with Phone Power's residential calling plan! Phone Power also has three International plans available, and depending on how many countries you call determines what plan is right for you.

If you aren't satisfied with their service, Phone Power offers its customers a 30 Day money back guarantee.

the rub

The Rub

For home phone service, Phone Power provides consumers with the USA/Canada Unlimited Calling plan. If you are willing to sign a long-term contract, Phone Power can guarantee lower monthly rates. Then again, their monthly package isn’t exorbitant, either, so you can't go wrong with affordable phone service whether or not you want to sign a contract with Phone Power.

Each unlimited plan, regardless of the term (1 year prepay, 1 year contract, or monthly) will get you virtually unlimited calling. You can make and receive inbound calls without a limit, and are granted 60 minutes a month of international calling. Plus, with their USA/Canada Unlimited Calling plan, Phone Power provides a mobile phone app, free activation, and a free cloned second line. 

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Bottom Line

If you know that you need a dependable VoIP phone service that will help you save money, opt for the 1-year prepay to save the most money. However, be sure to consult Phone Power's website As a trustworthy and reputable residential VoIP provider for ten years, they can provide you the phone service and customer support that you require to stay connected. Plus, their support team is 100% US-based, and their website offers e-guides as well as tech support chat.

While the monthly rate is entirely affordable and much less than a traditional phone provider, taxes, fees, shipping, and handling still apply to your order. 

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Awards

Phone Power has received the following awards:

  • Gold Award Top Ten Reviews 2013
  • Deloitte Technology Fast 500 2012
  • Inc. 500's 30th Fastest Growing Private Company in America
  • Editor's Choice Voip Review
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Our Two Cents

Phone Power makes it easy to have an affordable residential VoIP phone system. They offer three differnet payment options in their USA/Canada plans: a Monthly Average (as a 1-year prepay), a 12-Month Term, and a No Contract option. This makes it easy for users to choose a term that they are most comfortable with. Even still, Phone Power offers a 30-Day money back guarantee to its customers. These calling plans also offer customers the option to keep their current number for free, when other providers do so for a charge.

Phone Power's residential VoIP plans also have a mobile phone app, faxing capabilities, and free activation on top of many calling features. Your calling plan also comes with an allotted number of internationl minutes per month for calling to select countries. One thing unique to Phone Power is that they give you a free second cloned line with your service, which allows you to make or receive calls using the same phone number. 

Plan Info
Plan Name Home Phone USA/Canada Plan
Plan Summary With Phone Power for your home phone, you get to keep your existing number, have unlimited calling to the U.S., Canada, and Puerto Rico, access to a mobile phone app, free activation, and a free cloned second line. All for a low monthly cost and a 30-Day money back guarantee if you aren't satisfied!
Key Features
  • Unlim. Calls US & Canada
  • Money Back Guarantee
  • Mobile Phone App
  • Free Activation
Notes Prepay for one year of service and get the lowest monthly cost. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $8.33
    Promo Price N/A
    Price Disclaimer $8.33 is monthly average with 1-year prepay
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 1-year contract : $9.95 / mo.
    Month to Month
    (per user)
    • No contract : $19.95 / mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $5.99 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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