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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
PanTerra Networks provides much more than just a VoIP service: they present business consumers with cloud-based business communication services that reduce costs and increase global reach. They offer a comprehensive 100% cloud-based business class solution that helps increase mobility and productivity across teams.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
A leader in the cloud market, PanTerra Networks is a service provider that offers enterprise businesses cloud-based, fully managed IT services to aid in boosting collaboration, mobility, and productivity in the workplace. PanTerra Networks prides itself in making it easy to find a solution that meets your company size, industry, or communication desire, all of which can be tailored to your specific business needs.
Unified Communications
PanTerra Networks' standout product, Streams, is a unified communications (UC) product that is an "All-In-One Call, Text, Conference, Fax, Web Meeting Cloud Solution" for businesses seeking to unify all of their communication channels under one solution. Beyond the money and time savings that come with UC solutions, Streams stands out in the market because it features an intelligent cloud PBX, a full Call Center, mobile support for extra mobility, Smartbox (a secure file sync & share option), seamless integration built on industry standards, and more to help make connecting and collaborating easy.
Real-Time Information
Due to the nature of the cloud, access to real-time analytics and business intelligence makes monitoring and keeping a network healthy easier than ever. PanTerra Networks takes this to the next level through Streams by allowing users to set up over 100 Key Performance Indicators (KPIs) or Service Level Agreements (SLA). It also allows you to monitor anything in your company, from individual agents to queue wait times and more. Furthermore, the analytics and monitoring systems can alert you via notifications on IM, email, or SMS to let you know if metrics are exceeded anywhere in your network.
The service and sound quality are great - PanTerra Networks
Jarrod Johnson
We signed up for PanTerra Networks at the end of October 2015. Because of Holly and her attention to detail we were live, trained & running by November 1st. We are a busy door company with 4 separate sites. We have always relied upon outside IT staffing for all of our technical needs. I have never had a project go as smooth as it did with PanTerra Networks. The phones were shipped and arrived before the expected date. All devices were pre-programmed and ready for installation. Holly had already created our user lists, set up our call flow and had the auto attendant up and running with our recordings. I signed the LOA and Holly made sure the numbers were set to port. When it came time to go live our staff had already been trained thanks to Holly and her team. Implementation of a new system was my biggest fear. Thanks to the Support Team at PanTerra it was simple and made the whole migration to VoIP easy. I would recommend PanTerra Networks to anyone. We will be a PanTerra Networks customer for life.
The dashboard is simple to understand. The Mobile App is very useful and has cloud storage connected. Sign in through a URL anywhere in the world. IM, Text SMS, and Call from one simple portal. Quality of conversation is great. Special promotion and discounts on New Polycom Phones were a huge reason we said yes.
Was surprised that PanTerra Networks did not have more positive reviews.
Yes
The service and sound quality are great, but the on-boarding and implementation was Outstanding
Jarrod Johnson
We signed up for PanTerra Networks at the end of October 2015. Because of Holly and her attention to detail we were live, trained & running by November 1st. We are a busy door company with 4 separate sites. We have always relied upon outside IT staffing for all of our technical needs. I have never had a project go as smooth as it did with PanTerra Networks. The phones were shipped and arrived before the expected date. All devices were pre-programmed and ready for installation. Holly had already created our user lists, set up our call flow and had the auto attendant up and running with our recordings. I signed the LOA and Holly made sure the numbers were set to port. When it came time to go live our staff had already been trained thanks to Holly and her team. Implementation of a new system was my biggest fear. Thanks to the Support Team at PanTerra it was simple and made the whole migration to VoIP easy. I would recommend PanTerra Networks to anyone. We will be a PanTerra Networks customer for life.
The dashboard is simple to understand. The Mobile App is very useful and has cloud storage connected. Sign in through a URL anywhere in the world. IM, Text SMS, and Call from one simple portal. Quality of conversation is great. Special promotion and discounts on New Polycom Phones were a huge reason we said yes.
Was surprised that PanTerra Networks did not have more positive reviews.
Yes
None of the advanced features work
timmcneely
So I've been playing around and trying to get some of the advanced features of the service to work and I can't get much of anything to happen. They lack any kind of smartphone support (iOS included) even though I am constantly told that an app is on the way. I tried to get the service to work with Outlook and the plugin needs updating. They have errors on their web portal with Java and Flash. They are using old version of the Polycom UC. Sending a fax through the portal is a pain in the butt. How about a plug-in that lets fax a pdf without having to go through multiple steps?
In short Panterra Network needs to get their act together and build the service they advertise. Its not a good service and there is nothing high tech about it. Everything feels and looks old and out dated.
I can't wait until my contact is up so I can leave...
Sound Quality and Price
None of the advanced features work well
No
Panterra Networks Review - Voip Provider
quidd.j
I've been a customer of Panterra Networks for almost two years and overall have been very satisfied with my experiences with them. Their system is reliable, their features and call quality are very good.
On occasion, I have had to call in to their support line and my issues were dealt with professionally and in a timely matter. Let's face it...every company is going to have their issues, but for me, it is very important how the company goes about handling them. Panterra did an excellent job taking care of my issues/concerns.
As long as this compnay continues to run their business and products in the way that they have been over the past two years, I will stick with them and continue to refer my friends and associates.
Competitive Pricing
Good Call Quality
Yes
Panterra Networks Business Voip Review
psollers99
We are a insurance agency who is reaching clients all over the united states. We are happy with all the features that this product provides.
Affordable, and has everything that we need.
Haven't found any yet
Yes
Panterra Networks: Thrilled
MDDIII
I've been using VoIP at home for the past year and thought it was finally time to switch my office over to VoIP. We got quotes and information from several providers and came to the conclusion that Panterra Networks would be the best choice for us. Our service was set-up quickly and we have been thrilled with the strong quality, great service, and tremendous savings. We are confident that we made the right decision by going with Panterra Networks!
As VoIP providers go, Panterra Network ranks very highly. The quality is excellent as is the ease of use. The service is just phenominal as is the price. There is REAL value here.
This provider has tons of upside: price and customer service being at the top of the list.
Yes
Five Stars for each!
K.Soenkson
Early on we had dropped calls but through the help of Panterra's support team, we figured out that it was my router that was actually causing these problems. I upgraded to one of Panterra's "supported" routers and dropped calls on my DSL line are now non-existent. From my experience, I have to say, this company has excellent customer service, quality, pricing, reliability, features, and support. Five Stars for each!
Always up and running. Panterra's Support is outstanding.
None, up to this point-
Yes
Re: Panterra Networks
sabineschris
Panterra Networks is G-R-E-A-T!
We use them for the management company that runs one of our apartment complexes. Good price- saving over our analog Qwest Solution. Customer Service is very quick and responsive. Panterra also offers some really cool features. We have some employees with phones at home (maintenance manager, night manager, etc). Those phones function as if they were in the office so everyone is VERY ACCESIBLE!
Customer Service
Features
Yes
Panterra Networks Unified Communications and VoIP
neighbors.j
The delivery and overall quality of Panterra definitely exceeded my companies expectations. I have had Panterra Networks for (2) two years now and have not experienced any down time what-so-ever.
I highly recommend Panterra not only for their excellent quality and up-time, but also for their impeccable 24/7 Customer Support (live) that is actually based here in the Good Ol' USA!
Features & Costs
Support is A++
Portals are comprehensive but initially were a tad bit complicated.
Known as the CloudUC, PanTerra Networks delivers real-time collaboration tools and business analytics all in one place. This is the center of the company's success because it brings all services and solutions together. In fact, PanTerra Networks developed their own unified cloud IT Saas technology to deliver quick solutions that meet their customer's needs. Their unified communication solution does it all: customers get all communications needs centralized into one easy-to-use cloud based system. This includes instant message, text, voice, conference calling, email, calendaring, and even video and web meeting. Everything can be accessed through a user-friendly Unified Command Center. Their cloud service also enhances mobility, easily integrates, and integrates all services for ease of use. They have the right solution for you regardless of whether you are a small business or an enterprise, and strive to make the transition over to the cloud as seamless as possible for your company. Plus, all of PanTerra Network's solutions support growth and flexibility, ensuring that customers have everything they need to succeed.
The Rub
If your business needs a communication service that is all-inclusive, PanTerra Networks provides a great solution. Their tools and solutions both provide and encourage collaboration and communication among employees. With mobile capabilities, secure instant message, integrated softphone, digital fax support, and more, their plans make sure that your business is covered in every aspect.
Bottom Line
PanTerra Networks provides communication solutions to all business types: small businesses, mid-market businesses, and enterprises. When it comes to their business VoIP options, PanTerra Networks offers four different plan options: Business Voice Basic, Business Voice, Professional, and Enterprise. Depending on your businesses needs will determine which plan is right for you. Businesses just introducing VoIP into their company will likely choose the Business Voice Basic plan. Smaller businesses might opt for the Business Voice choice, which includes a cloud PBX, unlimited calls, unlimited voicemail, unlimited conference calls, and more. If your business requires more, you might choose the Professional plan, which brings with it all features and choices from the Business Voice plan plus digital fax support, a SalesForce plugin, contact import, and more. And if that doesn't meet your needs, then the Enterprise plan will certainly deliver.
Awards
PanTerra Networks has received the following awards:
Gold Medal Voice over IP and Unified Communications for Unified Business Analytics 2015
TMCnet Company to Watch in 2015
Cloud Computing Product of the Year Award 2014
Best in Biz Award in Enterprise Service of the Year Category 2014
TMC's Cloud Computing Storage Excellence Award 2014
Internet Telephony Channel Program Excellence Award in Unified Communications 2014
TMC Unified Excellence Award 2013
Our Two Cents
If your business needs a communication service that is all-inclusive, PanTerra Networks provides a great solution. Their tools and solutions both provide and encourage collaboration and communication among employees. With mobile capabilities, secure instant message, integrated softphone, digital fax support, and more, their plans make sure that your business is covered in every aspect.
Business Voice come with unlimited business voice calling to the US and Canada, business class voicemail with email delivery, Unified Command Center (UCC) with instant message, IM conferencing, presence, follow-me/find-me, MobileCall, personal conference bridge, Outlook plug-in and More.
Key Features
Basic BV
Unlimited Calling
Mobile UCC
Integrated Softphone
Notes
Hosted PBX with unlimited business voice calling to the US and Canada, business class voicemail with email delivery, Unified Command Center (UCC) with instant message, IM conferencing, presence, follow-me/find-me, MobileCall, personal conference bridge, Outlook plug-in. Faxing includes over 100 pages. Tollfree Setup Fee ranges from $5-$25. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$24.95
Promo Price
$14.95
Price Disclaimer
30 day money 100% back guarantee
Setup Fees
$0.00
Activation Fees
$0 with Term Commitment
Number Porting Fee
$0 with Term Commitment
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $24.95 /mo.
Toll Free
Setup
$5.00
Monthly
N/A
Included Min.
0
Add'l Min. Cost
$0.03 /min.
Faxing
Setup
0
Monthly
Included
Included Pages
100
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
Yes
Business SMS
Yes
Busy Lamp Field
Yes
Call Analytics
Yes
Call Announce
Yes
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
Yes
Call Monitoring
Yes
Call Notifications
Yes
Call Park
Yes
Call Pass
Yes
Call Queuing
Yes
Call Recording
Yes
Call Return
Yes
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
Yes
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
Yes
Click-to-dial
Yes
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
Yes
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
No
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
Yes
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
Yes
Unified Inbox
Yes
User Portal
Yes
Video Conferencing
No
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
Yes
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
Yes
Whisper
Yes
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Professional
Plan Summary
Professional Seat offers advanced Unified Communication features such as MobileMessage, IM conferencing, presence and Digital Fax. Collaboration tools include: audio conferencing, on-net video conferencing, deskshare and more.
Key Features
Unlimited Calling
Video Conferencing
Deskshare
Basic Auto Attendant
Notes
Hosted PBX with unlimited business voice calling to the US and Canada, business class voicemail with email delivery, Unified Command Center (UCC) with instant message, IM conferencing, presence, follow-me/find-me, MobileCall, personal conference bridge, Outlook plug-in and basic 4 level auto attendant. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$34.95
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
$0 with Term Commitment
Number Porting Fee
$0 with Term Commitment
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $34.95 /mo.
Toll Free
Setup
$5.00
Monthly
$0.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.03 /min.
Faxing
Setup
0
Monthly
Included
Included Pages
100
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
Yes
Business SMS
Yes
Busy Lamp Field
Yes
Call Analytics
Yes
Call Announce
Yes
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
Yes
Call Monitoring
Yes
Call Notifications
Yes
Call Park
Yes
Call Pass
Yes
Call Queuing
Yes
Call Recording
Yes
Call Return
Yes
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
Yes
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
Yes
Click-to-dial
Yes
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
Yes
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
Yes
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
Yes
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
Yes
Unified Inbox
Yes
User Portal
Yes
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
Yes
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
Yes
Whisper
Yes
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Enterprise
Plan Summary
Enterprise Seats allow for On-Net / Off-Net collaboration. Provide access to collaboration tools to users outside of your enterprise. For any company that uses Cloud Storage File Sync & Share, With Off-Net IM, Presence, Video Conference, Deskshare and other key collaboration tools. Let Panterra replace you auxiliary services and bring everything under 1 simple-to-use portal.
Key Features
Unlimited Calls
Unlimited Video Calls
Real-Time Analytics
Integrated Softphone
Notes
Advanced unified communications with unlimited business voice calling to the US and Canada, unified messaging, voicemail, Outlook Plug-in, MobileCall, follow-me/find-me, Unified Command Center (UCC) with instant message, MobileMessage, IM conferencing, presence, and unlimited Digital Fax. Collaboration tools include: unlimited audio and video conferencing, web meeting, deskshare and unlimited auto-attendant. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$44.95
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
$0 with Term Commitment
Number Porting Fee
$0 with Term Commitment
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $44.95 /mo.
Toll Free
Setup
$5.00
Monthly
$0.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.03 /min.
Faxing
Setup
0
Monthly
Included
Included Pages
100
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
Yes
Business SMS
Yes
Busy Lamp Field
Yes
Call Analytics
Yes
Call Announce
Yes
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
Yes
Call Monitoring
Yes
Call Notifications
Yes
Call Park
Yes
Call Pass
Yes
Call Queuing
Yes
Call Recording
Yes
Call Return
Yes
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
Yes
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
Yes
Click-to-dial
Yes
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
Yes
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
Yes
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
Yes
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
Yes
Unified Inbox
Yes
User Portal
Yes
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
Yes
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
Yes
Whisper
Yes
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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