close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.
Home > All Providers Reviews > Ooma Telo

Ooma Telo Reviews

Ooma is a publicly traded telecommunications company that provides quality Voice over Internet Protocol (VoIP) services for businesses and residences. Headquartered in Palo Alto, California, the company is committed to redefining the landscape of home phone service with their Ooma Telo hardware, a revolutionary computer device that enables free calling across different locations. Using Ooma’s smart cloud-based platform, residential users can transform their ordinary home phone into a smartphone and unveil free services such as long-distance calling and features like caller ID, call waiting, and voicemail.

For business customers, check out Ooma Office.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

An award-winning provider of business and residential VoIP services, Ooma aims to deliver an exceptional calling experience with its cloud-based smart telephony system that surpasses ordinary phone service. At the heart of Ooma’s effort to redefine the home phone service landscape is Ooma Telo, a simple plug-and-play solution that enables residential users with a high-speed Internet connection to access affordable VoIP phone services. With Ooma Telo’s advanced hardware and software components and cloud services, residential users can ensure that every phone call is crystal clear, even under less than optimal Internet connections.

The provider also offers Ooma Office, an enterprise-grade phone service for small businesses. Aside from cloud-based telephony, Ooma also offers Internet security, office security, and other connected services at a fraction of the cost.

Cutting-edge Hardware and Software

Ooma Telo is specifically designed to allow residential users to experience superior home phone telephony service at a cost they can afford. Built with cutting-edge hardware, the Ooma Telo device seamlessly fits with a customer’s home network setup. In fact, the device’s advanced software technology is 20 times more powerful than the industry standard, which speaks to the service’s overall performance.

As a smart cloud-based communications platform, Ooma offers a lineup of innovative products and services including Bluetooth support, mobile phone calling with an iPhone or iPod touch, Google Voice Extensions, Ooma PureVoice, High Definition (HD) Voice, and voicemail transcription.

High Definition Voice Technology

Ooma is the first residential phone service provider that supports high-definition voice technology. With their HD Voice technology, Ooma Telo essentially doubles the audio frequencies transmitted during the call to deliver clearer, richer, and more natural sounding audio. Equipped with PureVoice HD technology, Ooma Telo ensures all calls are clear and reliable even under extreme conditions. Plus, this cutting-edge phone solution uses an advanced voice compression algorithm that lessens bandwidth by up to 60 percent when compared to standard VoIP technology.

Affordable Calling Plans

Ooma Telo is an innovative communication tool that provides free and low-cost calls to the US and Canada in addition to advanced cloud-based telephony services to its global customer base. This affordable cloud-based phone system offers two options for international calling: Standard Rate and Plan Rate. With the Ooma Telo Plan Rate option, users can use up to 1,000 minutes of international calling for under $10 per month. On the other hand, Ooma Telo’s Standard Rate offers no monthly fee, and most calls to 61 countries are typically lower than 1¢ per minute.With the Ooma Telo phone system, users will pay only basic fees and taxes as required by law. These vary by location due to state tax rates, but generally the cost may run between $3 and $4 per month. (To know exactly what the monthly Ooma Telo obligation would be in your region, you can input your zip code on the Ooma website.)

When making international calls with Ooma Telo, users have the option to pay as they go (on a per-minute basis) or they can choose to subscribe to the Ooma World Plan for unlimited calling to over 60 countries for only $17.99 a month. Customers also have the option to select the Ooma World Plan Plus and start calling to over 70 countries for only $25.99 per month. The Ooma Telo Premier service tier expands on the features that are provided in the Basic tier, giving residential users up to 25 additional premium calling features, all for a monthly price of $9.99. Ooma Telo Premier subscribers can enjoy the benefits of call blocking, a second phone number, instant second line, multi-ring, 3-way conference calling, voicemail forwarding, and more.

 
 
Write your own review

Ooma

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been using Ooma for more than a year now. So far I have had absolutly no problems with it. I save money and it works great. The setup was easy enough and the features are more than enough for my needs. Mainly the kids use the home phone.

Save money on phone bills
Might be a bit tricky to setup
Yes

My VoIP Review

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

A friend recommeded Ooma to me several years ago. I have been using it ever since. It works great, only costs $5+ a month and the sound quality is as good as anything else.

Cheap, reliable, good sound quality, What's not to like
The price started out at @ $3 a month now it's up over $5 a month. Seems to go up all the time with no warning. But it's still cheap.
Yes

Home Office 'voice over IP' Ooma Phone

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been using Ooma phone service for 6 months and I am very pleased. I obtained this home service due to pore signal strength issues with my cell phone service. I was getting cut off multiple times while using my cell phone. I get quality voice volumes and never cut off when using my new service with Ooma. Also, I only give this number out to clients and recruiters. When a call comes in on my Ooma phone I know it is legitimate! Once the initial investment is made I only pay $5.65 a month in taxes and fees.

good voice quality and very convenient.
none
Yes

Ooma Telo saves money

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)

It's great to have a choice. I choose Ooma. I was tired of being gouged by the big telecoms so I switched and haven't looked back

Monthly cost is only 5% of what I was paying Bell and I get Canada wide calling included.
There's a hum during my calls. But it's tolerable.
Yes

Awesome telephone service from Ooma Telo

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

5 star rating from us! Customer Service hasn't been necessary because the quality and reliability are great and at less than $6 a month (pesky taxes) it beats a wired line.

$, always works
can't think of a thing
Yes

Never a Problem

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I’ve had an Ooma Telo for about 3 years and the call quality has always been excellent. I have never experienced a service interruption as long as the cable company’s internet service is working. You can’t beat the price, and it’s impossible to tell the difference between this method of VOIP calling and any other telephone service.

Price is unbeatable
No
Yes

Great solution for crystal clear voip

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Ive been using the Ooma phone system now for about 2 years, and i have to say, i have noticed no difference in call quality that i had on my land line. It is internet based and as such, the only issue ever is if your internet or power goes down, you have no phone. My internet provider has gone down maybe 3 times in the last 5 years, so not much of an issue, but power outages are a big problem, so i bought a small UPC battery power unit for my modem and my Ooma box, so now this is a non issue for me. With your landline, if the power goes out, you have no ringer, and can only make outside calls, so my ooma solution with the battery back is much better. I have a cell phone, and i use the Ooma app for getting message, etc., i can even forward my home number to my cell, and never miss an important call. All in all, its much better and a lot cheaper then any landline you can get, and much better/cheaper then some of the voip supplied by big cable companies. A lot of people ask me why i pay so much for a landline when i have a cell phone, when i explain to them what im using, they are always shocked, again because of the quality of the Ooma.

Crystal clear voice calls, apps for you cell phone to get more out of your landline replacement.
power outage can cause problems, but using a UPC battery backup, keeps you up all the time.
Yes

OOMA Telo the money saver

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

OOMA has saved me money on phone and long distance calls at fraction of what regular landline costs. Really a boon to have at these times when every penny counts. Definitely recommend this to all cost/ value motivated customers

Cost, features, quality, ease of use, availability, portability
No complaints on this service
Yes

Couldn't be More Pleased

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I switched to Ooma a few years ago and am so glad I did. I like the convenience of having a "land line" but was paying $55 a month for the privilege, I just couldn't justify that expense so I began to explore a Voip service. I know someone who uses Magic jack and every time I talk to them the quality is awful and there's a terrible echo. So I did a lot of research and it kept leading me back to Ooma so I decided to make the jump. For the $8 a month I am paying, I couldn't ask for more. There is an occasional quirk as with any voip line but you will get no better bang for your buck than you do with Ooma. I would recommend Ooma to anyone looking for a low cost voip service. And the bonus is it's really simple to set up, too.

Easy to set up, easy to use. BEST price ever. Very rarely have an issue.
Occasional distortion/issue with sound but still well worth putting up with for the cost.
Yes

Ooma Telo is great!

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We have been using Ooma Telo for over two years now. First, we have saved a ton of money as compared to our prior provider (cable company) and the service has been more reliable (plus better backup options). What an excellent value! The features are great.

It is a great value and its features and flexibility are tremendous.
There aren't many cons, but I would like more more distinct options and customizations for multiple phone lines.
Yes

Pages

Ooma Telo

Palo Alto , CA
United States
2005Year Founded
96%Recommend
204User Reviews

Overall Rating

4.8
4.85
95%
95%
94%
91%
96%

Service Locations

  • United States
Plan Info
Plan Name Small Business Full-Featured Phone System
Plan Summary Following up the success of their Ooma Home plan, Ooma debuted the Ooma Office plan. It delivers the same high-quality you are accustomed to, plus big business features, a mobile app, and easy setup, all for an affordable price. Plus, the system can grow with you as your business expands (up to 20 users).
Key Features
  • Affordable
  • Big Business Features
  • Easy Setup
  • Scalable
Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer Taxes and fees apply
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • Ooma Office : $19.95 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $9.99 /mo.
    Included Min. 500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting No
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ooma Home Phone Basic Service
    Plan Summary -
    Key Features
    • Free Nationwide Calling
    • Mobile App
    • Great Voice Quality
    • Keep Your Number
    Notes Basic service is free. Call anyone anywhere in the U.S. After purchase of the Ooma Telo, pay only applicable taxes and fees. Additional features available with Ooma Premier service. Additional fees apply for 411 and International Calling. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $0.00
    Promo Price N/A
    Price Disclaimer *Not including taxes/fees + One-time hardware cost of $99.99
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ooma Home Phone Premier Service
    Plan Summary An upgrade to Ooma's Basic Home Phone service, the Premier plan gives you many additional industry-leading features for only a small increase in your monthly price. You also get an expanded free calling zone to U.S. and Canada. And if you purchase an annual subscription, you also get a free gift from Ooma!
    Key Features
    • Free Nationwide Calling
    • Advanced Features
    • Enhanced Voicemail
    • East Setup
    Notes Basic service is free. Call anyone anywhere in the U.S. After purchase of the Ooma Telo, pay only applicable taxes and fees. Additional fees apply for 411 and International Calling.
    Plan Pricing & Services1
    Regular Price $0.00
    Promo Price N/A
    Price Disclaimer After purchase of the Ooma Telo (MSRP $129.99), pay only applicable taxes and fees.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial Yes
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ooma International World Plan
    Plan Summary The World Plan from Ooma gives you access to unlimited calling to over 60 countries (see provider's site for listed countries). Calls can even be made using the Ooma Mobile HD app.
    Key Features
    • Requires Ooma Device
    • Calling to 60+ Countries
    • Mobile App
    • Affordable
    Notes An Ooma device and active account is required.
    Plan Pricing & Services1
    Regular Price $17.99
    Promo Price N/A
    Price Disclaimer Price per month
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    
    
    	
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

    Recent Reviews

    BryteCall Logo
    5
    BryteCall

    Great service! was very simple and quick to get our new system setup. Jonathan was our rep. highly recommend.

    March 26th, 2024 - italdoors
    BryteCall Logo
    5
    BryteCall

    BryteCall has been easy for use and their customer service is very responsive. Furthermore, BryteCall offers great rates making it a suitable choice...

    March 23rd, 2024 - Mike Vanessa

    Most Recent Blog Posts

    Everything You Need to Know About TCPA Compliance

    In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...

    Mar 15, 2024
    How Does Outbound IVR Work?
    How Does Outbound IVR Work?

    Interactive Voice Response (IVR) systems have become an integral part of modern communication strategies for businesses across various industries. While inbound IVR is widely known for its role in...

    Mar 15, 2024