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Ooma Telo Reviews

Ooma is a publicly traded telecommunications company that provides quality Voice over Internet Protocol (VoIP) services for businesses and residences. Headquartered in Palo Alto, California, the company is committed to redefining the landscape of home phone service with their Ooma Telo hardware, a revolutionary computer device that enables free calling across different locations. Using Ooma’s smart cloud-based platform, residential users can transform their ordinary home phone into a smartphone and unveil free services such as long-distance calling and features like caller ID, call waiting, and voicemail.

For business customers, check out Ooma Office.

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Users Average Rating

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Editorial Review

An award-winning provider of business and residential VoIP services, Ooma aims to deliver an exceptional calling experience with its cloud-based smart telephony system that surpasses ordinary phone service. At the heart of Ooma’s effort to redefine the home phone service landscape is Ooma Telo, a simple plug-and-play solution that enables residential users with a high-speed Internet connection to access affordable VoIP phone services. With Ooma Telo’s advanced hardware and software components and cloud services, residential users can ensure that every phone call is crystal clear, even under less than optimal Internet connections.

The provider also offers Ooma Office, an enterprise-grade phone service for small businesses. Aside from cloud-based telephony, Ooma also offers Internet security, office security, and other connected services at a fraction of the cost.

Cutting-edge Hardware and Software

Ooma Telo is specifically designed to allow residential users to experience superior home phone telephony service at a cost they can afford. Built with cutting-edge hardware, the Ooma Telo device seamlessly fits with a customer’s home network setup. In fact, the device’s advanced software technology is 20 times more powerful than the industry standard, which speaks to the service’s overall performance.

As a smart cloud-based communications platform, Ooma offers a lineup of innovative products and services including Bluetooth support, mobile phone calling with an iPhone or iPod touch, Google Voice Extensions, Ooma PureVoice, High Definition (HD) Voice, and voicemail transcription.

High Definition Voice Technology

Ooma is the first residential phone service provider that supports high-definition voice technology. With their HD Voice technology, Ooma Telo essentially doubles the audio frequencies transmitted during the call to deliver clearer, richer, and more natural sounding audio. Equipped with PureVoice HD technology, Ooma Telo ensures all calls are clear and reliable even under extreme conditions. Plus, this cutting-edge phone solution uses an advanced voice compression algorithm that lessens bandwidth by up to 60 percent when compared to standard VoIP technology.

Affordable Calling Plans

Ooma Telo is an innovative communication tool that provides free and low-cost calls to the US and Canada in addition to advanced cloud-based telephony services to its global customer base. This affordable cloud-based phone system offers two options for international calling: Standard Rate and Plan Rate. With the Ooma Telo Plan Rate option, users can use up to 1,000 minutes of international calling for under $10 per month. On the other hand, Ooma Telo’s Standard Rate offers no monthly fee, and most calls to 61 countries are typically lower than 1¢ per minute.With the Ooma Telo phone system, users will pay only basic fees and taxes as required by law. These vary by location due to state tax rates, but generally the cost may run between $3 and $4 per month. (To know exactly what the monthly Ooma Telo obligation would be in your region, you can input your zip code on the Ooma website.)

When making international calls with Ooma Telo, users have the option to pay as they go (on a per-minute basis) or they can choose to subscribe to the Ooma World Plan for unlimited calling to over 60 countries for only $17.99 a month. Customers also have the option to select the Ooma World Plan Plus and start calling to over 70 countries for only $25.99 per month. The Ooma Telo Premier service tier expands on the features that are provided in the Basic tier, giving residential users up to 25 additional premium calling features, all for a monthly price of $9.99. Ooma Telo Premier subscribers can enjoy the benefits of call blocking, a second phone number, instant second line, multi-ring, 3-way conference calling, voicemail forwarding, and more.

 
Write your own review

Ooma saves money, and it's easy

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5
Average: 5 (1 vote)
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We've been using an Ooma to maintain our home's landline number. Once the Ooma's installed, it's out of your hair and the savings are palatable. We are only left paying local taxes and fees, but totaly avoid service costs. I think its been almost a decade, and the device has run reliably ever since I installed it.

Saves Money and Runs Reliably
It's an extra box that adds to your home's router/modem tech clutter.
Yes

ooma is great

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4
Average: 4 (1 vote)
5
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4
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Average: 4 (1 vote)

Great phone option for a super price. We were moving and wanted something affordable. We also like the security of having a "home" phone. This has been a great option for us.

Great price
More features than I need :)
Yes

Best VoiP Service

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5
Average: 5 (1 vote)
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4
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Ooma is the best VoiP service available, I've tried others but none can come close to Ooma. The price for this service is amazing No long distance charges! The voice quality is crystal clear and I've never had a problem. Well worth the money as I've saved hundreds of dollars since switching to Ooma.

Excellent voice quality and price
Just a little better customer service.
Yes

Great service

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5
Average: 5 (1 vote)
4
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5
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I have ooma international calling plan as my parents need to call back hone almost everyday. The plan comes with unlimited calling to my home country and the quality of the calling is excellent. I have ooma for almost 2 years and with few exceptions the service has been really good. I plan to keep the service for long.

Great quality of calls, excellent for value, great customer service
Sometimes my family back gone sees other number than my ooma number
Yes

Cord-cutting Performer

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5
Average: 5 (1 vote)
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I have had OOMA for the past 5 years. It was the start of my unbundling and cord cutting from the cable offerings - I now only get internet service from the big service providers (and probably pay more for that than I should). OOMA was simple to configure and freed me to move away from the bundled packages. We had children at home at the time so it was good to have a central home number. OOMA is flexible configurable to other needs as well. We have been very pleased with the service and small bill.

Ease of use, Easy to set up, low cost
None
Yes

love the quality of the service

user_review
5
Average: 5 (1 vote)
5
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5
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i've used different voip services over the years. the quality of the sound is great. it is very clear and reliable compared to some others. i've now had this system for over 3 yrs and have had no issues that was because of the system. i highly recommend it.

simple to setup and use. Crystal clear sound.
Nothing I've found yet.
Yes

Easy way to save money

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5
Average: 5 (1 vote)
5
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I have a work cell phone and need a home phone for personal use. My AT&T home phone was expensive so I purchased Ooma and the service has been great. I liked it so much I purchased some of the home security items. It works, it is easy to block numbers and I can answer my home phone on my cell phone with the app. What more could you ask for.

Easy to use, cell phone app, call blocking.
I really don't have any. I have been using the service for over 3 years with no issues.
Yes

Saving with Ooma

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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I have had my Ooma since 2018 and have saved over $2000. Only had one problem with it and the customer service had it corrected in no time. I didn't think it would work with my internet service because I have low bandwidth, but I have not had a problem it working. Using a APS battery backup I even have service when the power is out.

Good customer service, great features
I haven't found any yet.
Yes

LOVE MY OOMA - WHAT A SAVINGS

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5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
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5
Average: 5 (1 vote)

I love my OOMA and the savings it has given me since switching from AT&T. The service works well and voice are clear. I couldn't ask for more.

Savings, clarity, service, 2 phones lines for premiere customers.
none that I can think of
Yes

Best Voip

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5
Average: 5 (1 vote)
5
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I have been using Ooma telo for several years and their service has been nothing but great with Crystal clear calling and every feature you would want on a phone I have saved over 1,800 dollars over the last five years using Ooma and have never been disappointed especially when i see my monthly bill

Affordable phone service
None
Yes

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Ooma Telo

Palo Alto , CA
United States
2005Year Founded
96%Recommend
203User Reviews
Get Quote

Overall Rating

4.8265
4.85
95%
95%
94%
92%
97%

Service Locations

  • United States
Plan Info
Plan Name Small Business Full-Featured Phone System
Plan Summary Following up the success of their Ooma Home plan, Ooma debuted the Ooma Office plan. It delivers the same high-quality you are accustomed to, plus big business features, a mobile app, and easy setup, all for an affordable price. Plus, the system can grow with you as your business expands (up to 20 users).
Key Features
  • Affordable
  • Big Business Features
  • Easy Setup
  • Scalable
Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer Taxes and fees apply
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Faxing No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • Ooma Office : $19.95 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $9.99 /mo.
    Included Min. 500
    Add'l Min. Cost $0.03 /min.
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting No
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ooma Home Phone Basic Service
    Plan Summary -
    Key Features
    • Free Nationwide Calling
    • Mobile App
    • Great Voice Quality
    • Keep Your Number
    Notes Basic service is free. Call anyone anywhere in the U.S. After purchase of the Ooma Telo, pay only applicable taxes and fees. Additional features available with Ooma Premier service. Additional fees apply for 411 and International Calling. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $0.00
    Promo Price N/A
    Price Disclaimer *Not including taxes/fees + One-time hardware cost of $69.99.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Faxing No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ooma Home Phone Premier Service
    Plan Summary An upgrade to Ooma's Basic Home Phone service, the Premier plan gives you many additional industry-leading features for only a small increase in your monthly price. You also get an expanded free calling zone to U.S. and Canada. And if you purchase an annual subscription, you also get a free gift from Ooma!
    Key Features
    • Free Nationwide Calling
    • Advanced Features
    • Enhanced Voicemail
    • East Setup
    Notes Basic service is free. Call anyone anywhere in the U.S. After purchase of the Ooma Telo, pay only applicable taxes and fees. Additional fees apply for 411 and International Calling.
    Plan Pricing & Services1
    Regular Price $0.00
    Promo Price N/A
    Price Disclaimer After purchase of the Ooma Telo (MSRP $129.99), pay only applicable taxes and fees.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Faxing No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial Yes
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ooma International World Plan
    Plan Summary The World Plan from Ooma gives you access to unlimited calling to over 60 countries (see provider's site for listed countries). Calls can even be made using the Ooma Mobile HD app.
    Key Features
    • Requires Ooma Device
    • Calling to 60+ Countries
    • Mobile App
    • Affordable
    Notes An Ooma device and active account is required.
    Plan Pricing & Services1
    Regular Price $17.99
    Promo Price N/A
    Price Disclaimer Price per month
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Faxing No
    
    
    
    	
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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