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Ooma Telo Reviews

Ooma is a publicly traded telecommunications company that provides quality Voice over Internet Protocol (VoIP) services for businesses and residences. Headquartered in Palo Alto, California, the company is committed to redefining the landscape of home phone service with their Ooma Telo hardware, a revolutionary computer device that enables free calling across different locations. Using Ooma’s smart cloud-based platform, residential users can transform their ordinary home phone into a smartphone and unveil free services such as long-distance calling and features like caller ID, call waiting, and voicemail.

For business customers, check out Ooma Office.

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Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

An award-winning provider of business and residential VoIP services, Ooma aims to deliver an exceptional calling experience with its cloud-based smart telephony system that surpasses ordinary phone service. At the heart of Ooma’s effort to redefine the home phone service landscape is Ooma Telo, a simple plug-and-play solution that enables residential users with a high-speed Internet connection to access affordable VoIP phone services. With Ooma Telo’s advanced hardware and software components and cloud services, residential users can ensure that every phone call is crystal clear, even under less than optimal Internet connections.

The provider also offers Ooma Office, an enterprise-grade phone service for small businesses. Aside from cloud-based telephony, Ooma also offers Internet security, office security, and other connected services at a fraction of the cost.

Cutting-edge Hardware and Software

Ooma Telo is specifically designed to allow residential users to experience superior home phone telephony service at a cost they can afford. Built with cutting-edge hardware, the Ooma Telo device seamlessly fits with a customer’s home network setup. In fact, the device’s advanced software technology is 20 times more powerful than the industry standard, which speaks to the service’s overall performance.

As a smart cloud-based communications platform, Ooma offers a lineup of innovative products and services including Bluetooth support, mobile phone calling with an iPhone or iPod touch, Google Voice Extensions, Ooma PureVoice, High Definition (HD) Voice, and voicemail transcription.

High Definition Voice Technology

Ooma is the first residential phone service provider that supports high-definition voice technology. With their HD Voice technology, Ooma Telo essentially doubles the audio frequencies transmitted during the call to deliver clearer, richer, and more natural sounding audio. Equipped with PureVoice HD technology, Ooma Telo ensures all calls are clear and reliable even under extreme conditions. Plus, this cutting-edge phone solution uses an advanced voice compression algorithm that lessens bandwidth by up to 60 percent when compared to standard VoIP technology.

Affordable Calling Plans

Ooma Telo is an innovative communication tool that provides free and low-cost calls to the US and Canada in addition to advanced cloud-based telephony services to its global customer base. This affordable cloud-based phone system offers two options for international calling: Standard Rate and Plan Rate. With the Ooma Telo Plan Rate option, users can use up to 1,000 minutes of international calling for under $10 per month. On the other hand, Ooma Telo’s Standard Rate offers no monthly fee, and most calls to 61 countries are typically lower than 1¢ per minute.With the Ooma Telo phone system, users will pay only basic fees and taxes as required by law. These vary by location due to state tax rates, but generally the cost may run between $3 and $4 per month. (To know exactly what the monthly Ooma Telo obligation would be in your region, you can input your zip code on the Ooma website.)

When making international calls with Ooma Telo, users have the option to pay as they go (on a per-minute basis) or they can choose to subscribe to the Ooma World Plan for unlimited calling to over 60 countries for only $17.99 a month. Customers also have the option to select the Ooma World Plan Plus and start calling to over 70 countries for only $25.99 per month. The Ooma Telo Premier service tier expands on the features that are provided in the Basic tier, giving residential users up to 25 additional premium calling features, all for a monthly price of $9.99. Ooma Telo Premier subscribers can enjoy the benefits of call blocking, a second phone number, instant second line, multi-ring, 3-way conference calling, voicemail forwarding, and more.

 
Write your own review

Amazing

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Ooma has allowed me to save so much money over the last few years while still allowing me to have the peace of mind of having a home phone to use in case of emergencies.

Price, convenience
No battery backup in the event of a power outage (at lest in the model I have)
Yes

Ooma is great, saves so much money and great quality

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Ooma is great, quality has always been exceptional, it pays for itself in a few months and I recently moved and setting it back up could not be simpler. A great product that I wish i had gotten a long time ago

Price, Quality of Service
None
Yes

Ooma Telo, excellent quality for a great price

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I give Ooma Telo a 5 Star Rating. In all areas, customer service, quality, price, features, and reliability. I was with one of the major providers at astronomical prices and poor customer service. When a friend told us about Ooma Telo, I researched it and was pleasantly surprised! Converting to Ooma was a very easy process. We were able to even keep our phone number. The customer service people were always friendly and helpful. We usually get questions answered immediately. At a fraction of the cost and with no drop in quality, everyone should switch over! There are always specials, you can purchase the device on Amazon or through Ooma directly. I get the same features like caller ID, voicemail, etc.

Quality and price
None
Yes

Ooma Provides Excellent VoIP Service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We have been using Ooma for almost 2 years now. They have provided us excellent phone service and there has never been downtime. The call quality is clear and I do not see myself stopping any time soon.

Excellent call quality, little cost for basic service and no downtime
Cost to use caller ID, calls seem to only last about an hour before they cut out.
Yes

So easy!

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

Super cheap and quite reliable VOIP. You can't argue with a 5$ monthly bill for a system that delivers so many great features. Is it the most reliable? Probably not. I need to reboot the device bimonthly, but this is quite typical with most piece of tech. Paying for an expansive landline is a thing of the past for us.

Cheap, reliable and great voice!
Needs a reboot from time to time.
Yes

Over a year free of the Telephone Company

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

We are now over a year separated from our telephone company hard line and we are very happy that we made the change to OOMA VOIP...It's nice to have a home line for our kids to be able to call or in case of emergencies and not have to dish out for more cell phones right now. OOMA was the way to go and the best value out there....

Good Consistent Service Good connection Clear communication
When everyone is online - it can be a little choppy - but that is more about our bandwidth than anything.
Yes

Great Price and Features

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)

In the past 2 years we have saved almost $1,500 compared to our land line. With the Premiere features you can pick up Ooma phone calls on your mobile phone anywhere you are. In addition, their phone support is incredible. Keep up the good work Ooma.

Price and Features
Internet Stability (not on Ooma).
Yes

Love it and wouldn't go back to any other provider!

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Ooma has been a godsend during these uncertain times. I've been forced to work from home for over a year now and Ooma has been with me all long the way. The price is outstanding and hook up was a breeze. It as if I'm not working from home. I wouldn't go back to a "transitional" provider!

Ease of use, features, price!
Sometimes sound quality isn't 100% but it's always good.
Yes

O0ma has the best service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have had Ooma service for about 10 years now. I had change from ATT to Ooma because of the price. I have saved a ton of money with this service, I have not had any problems with the service I receive. The sound is great no interference, static, or drop calls ever. When I first signed up for this service I had a problem with the box. I called customer service and they were able to walk me through the steps to resolve my problem. I have never had to call them again. Their service is great and would never go back to a land line phone again. They are so friendly and they are very professional. When you call them they make sure you are happy with the outcome and you never feel like they are in a rush to end the call. The quality of the services they provide are just as good if not better then other companies for a fraction of the cost. They reliability is great. All I have to say is try Ooma for yourself you will regret it. The only regret you will have is why didn't I try this sooner.

Price, quality, reliability, customer service
None
Yes

Mostly happy with Ooma Telo

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)

Overall I'm happy that I finally switched from AT&T to Ooma. The service has been rock solid, the call quality crystal clear. The biggest complaint I have is on the spam call filtering functionality. Most of my calls these days come with a CallerID showing "Some City, CA". Unfortunately Ooma's call blocking doesn't let you put a comma in the string to filter on. That makes it impossible to filter these calls. Their customer support, which has been fairly unhelpful compared to Googling for details, suggested filtering "contains 'CA'". I explained to them that's far too general a filter, and would filter calls from multiple members of my family.

Price, quality
Call filtering options, customer support.
Yes

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Ooma Telo

Palo Alto , CA
United States
2005Year Founded
97%Recommend
201User Reviews
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Overall Rating

4.845
4.85
95%
95%
94%
92%
97%

Service Locations

  • United States

Recent Reviews

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This is a great little drive that has saved me a time of money over the years. You can use it with or without a phone you can use the app. I have...

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