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Home > All Providers Reviews > Ooma Telo

Ooma Telo Reviews

Ooma is a publicly traded telecommunications company that provides quality Voice over Internet Protocol (VoIP) services for businesses and residences. Headquartered in Palo Alto, California, the company is committed to redefining the landscape of home phone service with their Ooma Telo hardware, a revolutionary computer device that enables free calling across different locations. Using Ooma’s smart cloud-based platform, residential users can transform their ordinary home phone into a smartphone and unveil free services such as long-distance calling and features like caller ID, call waiting, and voicemail.

For business customers, check out Ooma Office.

 

Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

An award-winning provider of business and residential VoIP services, Ooma aims to deliver an exceptional calling experience with its cloud-based smart telephony system that surpasses ordinary phone service. At the heart of Ooma’s effort to redefine the home phone service landscape is Ooma Telo, a simple plug-and-play solution that enables residential users with a high-speed Internet connection to access affordable VoIP phone services. With Ooma Telo’s advanced hardware and software components and cloud services, residential users can ensure that every phone call is crystal clear, even under less than optimal Internet connections.

The provider also offers Ooma Office, an enterprise-grade phone service for small businesses. Aside from cloud-based telephony, Ooma also offers Internet security, office security, and other connected services at a fraction of the cost.

Cutting-edge Hardware and Software

Ooma Telo is specifically designed to allow residential users to experience superior home phone telephony service at a cost they can afford. Built with cutting-edge hardware, the Ooma Telo device seamlessly fits with a customer’s home network setup. In fact, the device’s advanced software technology is 20 times more powerful than the industry standard, which speaks to the service’s overall performance.

As a smart cloud-based communications platform, Ooma offers a lineup of innovative products and services including Bluetooth support, mobile phone calling with an iPhone or iPod touch, Google Voice Extensions, Ooma PureVoice, High Definition (HD) Voice, and voicemail transcription.

High Definition Voice Technology

Ooma is the first residential phone service provider that supports high-definition voice technology. With their HD Voice technology, Ooma Telo essentially doubles the audio frequencies transmitted during the call to deliver clearer, richer, and more natural sounding audio. Equipped with PureVoice HD technology, Ooma Telo ensures all calls are clear and reliable even under extreme conditions. Plus, this cutting-edge phone solution uses an advanced voice compression algorithm that lessens bandwidth by up to 60 percent when compared to standard VoIP technology.

Affordable Calling Plans

Ooma Telo is an innovative communication tool that provides free and low-cost calls to the US and Canada in addition to advanced cloud-based telephony services to its global customer base. This affordable cloud-based phone system offers two options for international calling: Standard Rate and Plan Rate. With the Ooma Telo Plan Rate option, users can use up to 1,000 minutes of international calling for under $10 per month. On the other hand, Ooma Telo’s Standard Rate offers no monthly fee, and most calls to 61 countries are typically lower than 1¢ per minute.With the Ooma Telo phone system, users will pay only basic fees and taxes as required by law. These vary by location due to state tax rates, but generally the cost may run between $3 and $4 per month. (To know exactly what the monthly Ooma Telo obligation would be in your region, you can input your zip code on the Ooma website.)

When making international calls with Ooma Telo, users have the option to pay as they go (on a per-minute basis) or they can choose to subscribe to the Ooma World Plan for unlimited calling to over 60 countries for only $17.99 a month. Customers also have the option to select the Ooma World Plan Plus and start calling to over 70 countries for only $25.99 per month. The Ooma Telo Premier service tier expands on the features that are provided in the Basic tier, giving residential users up to 25 additional premium calling features, all for a monthly price of $9.99. Ooma Telo Premier subscribers can enjoy the benefits of call blocking, a second phone number, instant second line, multi-ring, 3-way conference calling, voicemail forwarding, and more.

 
 
Write your own review

Great phone service at a very reasonable cost

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Ooma is a great phone service that has helped me to continue work without missing a beat during Covid. A very affordable service with features (call waiting, telemarketing screener, conferencing etc.) that comes included.

Great Features, affordability
None
Yes

Essential Work From Home VOIP plus more

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A lot of companies offer VOIP solutions, but Ooma leverages that technology to offer so much more. A free second line with premier, internet security, home security, Alexa integration and plus more. Its a great suite of solutions.

Easy to set up, reliable
annual fee on top of monthly fee.
Yes

Ooma Telo Rocks!

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Ooma Telo rocks. It offers a great, cost effective, voip solution. Compared to other options, Ooma Telo was the best for me. Check it out and see if it works for you, it did for me!

Cost effective. Easy to use. Simplicity.
None.
Yes

Ooma Telo

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I would highly recommend this device for a replacement home phone service that is provided by ISP or Wireless Service Provider. The best part of having this phone is that I pay hardly $5 per month and can screen all calls vs. giving my cell phone number which is abused by many for robocalls. The voice quality is excellent. The only expenses that you will incur are price of the device and port your existing number.

Good price for the service, reliable
None so far
Yes

Ooma has been great!

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We've saved over $2,000 since switching to Ooma 4.5 years ago. The service has been reliable, and customer service is quick and friendly if any problem arises. No complaints at all. Highly recommended.

Reliable, great customer service.
Haven't found any
Yes

Ooma Telo VoIP

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4
Average: 4 (1 vote)
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The Ooma telco has saved me a bundle from my old landline service(AT&T). The VoIP connection quality is good to excellent. When I ask for service, responses are usually within a 24 hour time period. I just wish SOME of the premium services could be included with the ‘free’. Being able to make cost free calls from my mobile devices makes it even better!

Cost of the unit & no cost calls are paramount, set up is easy & straight forward.
Free version needs ‘some of the premier features.
Yes

Amazing!

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I love ooma! They are so affordable and very reliable! I cannot believe the ridiculous and expensive cost Of typical home phones! You get to keep your old phone number! The only issue I had was transferring my number over and it was a little frustrating, but it finally got done. And now I wouldn’t wanna go back! It’s great for a piece of mine knowing that we have a home phone for emergencies especially. Very clear phone line!

It is very clear. The price is amazing! Very easy to set up in use.
I had difficulty setting it up initially. Getting my old number to transfer. But if you wanted a new number, I don’t think you have any issue at all.
Yes

Cheaper, better and more convienent than a landline.

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I am very satisfied with Ooma. I like the features of the deluxe version or whatever they call it. I get texts and emails when someone calls so that when I get a call away from home, I can respond if I wish or just wait til I get back home. I can even respond through the Ooma app so that businesses don't learn my cell number. I know that a lot of people have dropped their land line for cellular but I find a land line very convenient especially for non personal calls. The screening features minimize the jerks that call and interrupt dinners, etc. I am a huge fan of Ooma. My cousin is likewise a huge fan and we occasionally talk about how smart we are for having the service. It takes some setting up but more than worth the effort. They have security add-ons as well and I have considered them but have yet to compare them.

Inexpensive. Great add on services. Extra #. Easy set up.
I really can't think of any downsides.
Yes

Ooma is the answer to your Home

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I have been using Ooma for over 10 years now and I am still using the original Ooma Telo device, so the reliability of their hardware is top notch. The service works flawlessly and I only had to call customer service twice throughout the years. I really enjoy the extra features that you can get with Premium service and they let you try it for a whole month. However most of the time I use their Basic service as it is all I need and it costs me about $5 a month! I highly recommend the service.

Ease of use, low cost, great hardware, great voice quality
Premium service could cost a little lower
Yes

Awesome service

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Works great for a low low price always can depend on it working flawlessly. I’ve always wanted a house phone but they’re so expensive it makes it feel like a bill. Now for the price of a burger combo I can have dependable home phone services for a full month!

Price, functionality
The fact that my cellphone bill can have the same price
Yes

Pages

Ooma Telo

Palo Alto , CA
United States
2005Year Founded
96%Recommend
204User Reviews

Overall Rating

4.8
4.85
95%
95%
94%
91%
96%

Service Locations

  • United States
Plan Info
Plan Name Small Business Full-Featured Phone System
Plan Summary Following up the success of their Ooma Home plan, Ooma debuted the Ooma Office plan. It delivers the same high-quality you are accustomed to, plus big business features, a mobile app, and easy setup, all for an affordable price. Plus, the system can grow with you as your business expands (up to 20 users).
Key Features
  • Affordable
  • Big Business Features
  • Easy Setup
  • Scalable
Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer Taxes and fees apply
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • Ooma Office : $19.95 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $9.99 /mo.
    Included Min. 500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting No
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ooma Home Phone Basic Service
    Plan Summary -
    Key Features
    • Free Nationwide Calling
    • Mobile App
    • Great Voice Quality
    • Keep Your Number
    Notes Basic service is free. Call anyone anywhere in the U.S. After purchase of the Ooma Telo, pay only applicable taxes and fees. Additional features available with Ooma Premier service. Additional fees apply for 411 and International Calling. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $0.00
    Promo Price N/A
    Price Disclaimer *Not including taxes/fees + One-time hardware cost of $99.99
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ooma Home Phone Premier Service
    Plan Summary An upgrade to Ooma's Basic Home Phone service, the Premier plan gives you many additional industry-leading features for only a small increase in your monthly price. You also get an expanded free calling zone to U.S. and Canada. And if you purchase an annual subscription, you also get a free gift from Ooma!
    Key Features
    • Free Nationwide Calling
    • Advanced Features
    • Enhanced Voicemail
    • East Setup
    Notes Basic service is free. Call anyone anywhere in the U.S. After purchase of the Ooma Telo, pay only applicable taxes and fees. Additional fees apply for 411 and International Calling.
    Plan Pricing & Services1
    Regular Price $0.00
    Promo Price N/A
    Price Disclaimer After purchase of the Ooma Telo (MSRP $129.99), pay only applicable taxes and fees.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial Yes
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ooma International World Plan
    Plan Summary The World Plan from Ooma gives you access to unlimited calling to over 60 countries (see provider's site for listed countries). Calls can even be made using the Ooma Mobile HD app.
    Key Features
    • Requires Ooma Device
    • Calling to 60+ Countries
    • Mobile App
    • Affordable
    Notes An Ooma device and active account is required.
    Plan Pricing & Services1
    Regular Price $17.99
    Promo Price N/A
    Price Disclaimer Price per month
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    
    
    	
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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