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Ooma Telo Reviews

Ooma is a publicly traded telecommunications company that provides quality Voice over Internet Protocol (VoIP) services for businesses and residences. Headquartered in Palo Alto, California, the company is committed to redefining the landscape of home phone service with their Ooma Telo hardware, a revolutionary computer device that enables free calling across different locations. Using Ooma’s smart cloud-based platform, residential users can transform their ordinary home phone into a smartphone and unveil free services such as long-distance calling and features like caller ID, call waiting, and voicemail.

For business customers, check out Ooma Office.

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Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

An award-winning provider of business and residential VoIP services, Ooma aims to deliver an exceptional calling experience with its cloud-based smart telephony system that surpasses ordinary phone service. At the heart of Ooma’s effort to redefine the home phone service landscape is Ooma Telo, a simple plug-and-play solution that enables residential users with a high-speed Internet connection to access affordable VoIP phone services. With Ooma Telo’s advanced hardware and software components and cloud services, residential users can ensure that every phone call is crystal clear, even under less than optimal Internet connections.

The provider also offers Ooma Office, an enterprise-grade phone service for small businesses. Aside from cloud-based telephony, Ooma also offers Internet security, office security, and other connected services at a fraction of the cost.

Cutting-edge Hardware and Software

Ooma Telo is specifically designed to allow residential users to experience superior home phone telephony service at a cost they can afford. Built with cutting-edge hardware, the Ooma Telo device seamlessly fits with a customer’s home network setup. In fact, the device’s advanced software technology is 20 times more powerful than the industry standard, which speaks to the service’s overall performance.

As a smart cloud-based communications platform, Ooma offers a lineup of innovative products and services including Bluetooth support, mobile phone calling with an iPhone or iPod touch, Google Voice Extensions, Ooma PureVoice, High Definition (HD) Voice, and voicemail transcription.

High Definition Voice Technology

Ooma is the first residential phone service provider that supports high-definition voice technology. With their HD Voice technology, Ooma Telo essentially doubles the audio frequencies transmitted during the call to deliver clearer, richer, and more natural sounding audio. Equipped with PureVoice HD technology, Ooma Telo ensures all calls are clear and reliable even under extreme conditions. Plus, this cutting-edge phone solution uses an advanced voice compression algorithm that lessens bandwidth by up to 60 percent when compared to standard VoIP technology.

Affordable Calling Plans

Ooma Telo is an innovative communication tool that provides free and low-cost calls to the US and Canada in addition to advanced cloud-based telephony services to its global customer base. This affordable cloud-based phone system offers two options for international calling: Standard Rate and Plan Rate. With the Ooma Telo Plan Rate option, users can use up to 1,000 minutes of international calling for under $10 per month. On the other hand, Ooma Telo’s Standard Rate offers no monthly fee, and most calls to 61 countries are typically lower than 1¢ per minute.With the Ooma Telo phone system, users will pay only basic fees and taxes as required by law. These vary by location due to state tax rates, but generally the cost may run between $3 and $4 per month. (To know exactly what the monthly Ooma Telo obligation would be in your region, you can input your zip code on the Ooma website.)

When making international calls with Ooma Telo, users have the option to pay as they go (on a per-minute basis) or they can choose to subscribe to the Ooma World Plan for unlimited calling to over 60 countries for only $17.99 a month. Customers also have the option to select the Ooma World Plan Plus and start calling to over 70 countries for only $25.99 per month. The Ooma Telo Premier service tier expands on the features that are provided in the Basic tier, giving residential users up to 25 additional premium calling features, all for a monthly price of $9.99. Ooma Telo Premier subscribers can enjoy the benefits of call blocking, a second phone number, instant second line, multi-ring, 3-way conference calling, voicemail forwarding, and more.

 
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Keeping in Touch

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Ooma has been great at allowing me to keep in touch during the pandemic. It consistently works when I need it and the sound quality is great.

Ooma simply works and it saves me a lot of money each month.
I wish Ooma had voice activated calling.
Yes

Working from home ooma style

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Works perfect thank you ooma easy to hook up the price was great. Quality is there and ooma has always been reliable

Everything
None
Yes

Ooma just works!

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Historically, I’ve used MagicJack, Vonage, and Ooma, in that order. Each one of these is better than the last, but I’m not here to denigrate Ooma’s competition. Ooma just works, every time I need it. Obviously, the stability of the Internet connection is the biggest factor; I have AT&T 1G Fiber, which is fantastic. Ooma’s features are plentiful, but many of them require combinations of key presses to use, unless you have their Ooma-branded phones. The Ooma app is also great, and makes customization and remote access a snap.

Stability, reliability, features, Greta app
Odd key combinations for some features.
Yes

Ooma

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One of the best VOIP services I have ever used. I specially love the multiple user access with app and my full family can use this

Multiple users with app
Low voice
Yes

Ooma - It just works

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I have been using Ooma for over 8 years and I have never had any issues. It works really well and easy to use. I really like the app and all of the features offered for such a low cost.

Cost, Call Quality, Easy Setup
Requires internet service to work.
Yes

The Ooma Telo is a reliable product.

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I had the Ooma Telo for several years with few issues. The only problems I've ever had were with call completion but over time the problem has been dramatically reduced so as not to be an issue. Call quality is excellent.

Easy to set up. Easy to use. Very Reliable
Customer Service is by email and can be slow to respond.
No

Ooma Telo Home Telephone Service

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I am very pleased with the Ooma home telephone service. I previously was a customer of Frontier Communications for a land-line system. The Ooma system has proved to be much more reliable, has good sound quality and is much more cost effective than the Frontier line was.

Good customer service. Ability to route calls to also ring in on a cell phone.
Requires internet to stay up - this is not a con as long as your internet service is good.
Yes

Ooma is GREAT!

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Ooma has transformed my life!! Easier phone calls! LESS EXPENSIVE phone calls!! I love everything about Ooma Telo and the service it provides!! Thank you for making Ooma Telo available to me and to the world!

The price in phenomenally low! Fantastic price! Customer service is exceptional.
I can only have four Telos in my home. Please expand that number.
Yes

Ooma Telo

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I am enjoying my Ooma Telo for almost 2 years now. My son convinced me to get Ooma Telo and no regrets at all. The calls are crispy clear without any delay whatsoever! I am saving a lot of money as I get free long distance as well. I can go on the website and block unwanted calls too!

Incoming and outgoing calls are very clear with no delay. Very affordable!
Can't think of any!
Yes

Ooma

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I have been using Ooma for more than a year now. So far I have had absolutly no problems with it. I save money and it works great. The setup was easy enough and the features are more than enough for my needs. Mainly the kids use the home phone.

Save money on phone bills
Might be a bit tricky to setup
Yes

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Ooma Telo

Palo Alto , CA
United States
2005Year Founded
97%Recommend
201User Reviews
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Overall Rating

4.845
4.85
95%
95%
94%
92%
97%

Service Locations

  • United States

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