Ooma Reviews

Ooma is a company that is taking on the home and business phone service in a whole new way. When it came to residential service, Ooma assessed everything that was troublesome about the current phone market and decided to do something different: they offered a cloud-based system that delivered free calling on top of advanced features. Soon to follow was Ooma Office, an enterprise-level phone system catered towards small businesses. CALL FOR A FREE QUOTE: 1-800-971-2435

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Based in Palo Alto, California, Ooma brings small businesses a turnkey VoIP phone solution that perfectly blends simplicity and functionality with cost efficiency. Initially a home phone services provider, Ooma developed Ooma Office, an enterprise-level phone system, to cater to the communication needs of small organizations. Readers of PCMag even voted for Ooma as the #1 VoIP Provider for Small Business.

Big Business Features

Ooma Office comes with most of  the phone features small businesses could ask for from a VoIP phone system. Service starts at $19.95/month and includes a local and toll-free number, virtual fax extension, and conference extension. Plus, users get to enjoy low international call rates, unlimited calling in the U.S. and Canada, free number transfer, and more.

Easy Set Up

Ideal for up to 20 users, Ooma Office is incredibly easy to install and set up. Simply plug the Ooma Office base station to your high-speed modem, connect your phone, and you’re ready to get started. Set up takes only 20 minutes or less. Nevertheless, Ooma has published helpful user support guides on their website in case you run into some issues. They also offer 24/7 live chat and phone support from Mon-Fri 5am-5pm PT and Sat-Sun 8am-5pm PT.

 
Write your own review

I've been an Ooma Fan since 2013 and highly recommend it!

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4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Ooma has saved us $1600 since we started using the residential service in 2013. The service came highly recommended from a collegue and now I highly recommend it to others as well. This service allows you to use all your existing phones in the house, or they have their own handsets with a few bells and whistles. I also use the Bluetooth service so that my cell phone can remain upstairs while I work in my basement office. I just have a house phone next to me and it rings a different ring pattern when it is a cellular call coming in. Great feature! The dashboard is great as well. Lots of choices and info. Overall just very happy with the product ! My wife and I use their premium service during election years so that we can use the blacklist service. It works wonders with all those annoying political calls!
Premium services are beneficial, $4 monthly bill, use existing phones in home, ways to integrate your cell phone into the mix
They need better customer support. The HD2 handsets are disappointing as well, I much prefer "regular" phones. Hopefully they come out with a killer HD3 soon.
Yes

Works great in our home - Ooma

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I am one of those people who needs to have the peace of mind of having a landline at home. Even though our entire family has cell phones, I like knowing we have a landline in case we need it. Ooma was a great choice for us as it was simple and easy to set up, and the monthly fee is so small we hardly notice it. Definitely recommend it for home use.
cheap, easy to set up
Yes

Ooma is a life saver

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
I am a little bit old-fashioned in that I like to have landline phone service at home, and not rely completely on my cell phone. With cell phones getting as popular as they are, it makes less and less sense to keep paying monthly for residential phone service. Having found Ooma, I no longer have to pay for monthly phone service now that I have purchased the device. I would recommend Ooma to anyone who just wants to pay once and then have free phone service indefinitely.
essentially free phone service after you purchase the device
Yes

Ooma

Palo Alto , CA
United States
2005Year Founded
100%Recommend
3User Reviews
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Overall Rating

4.9335
5
93%
100%
100%
80%
100%

Service Locations

  • United States
VoIP app

The Skinny

Ooma provides customers with an innovative way to get residential or small business phone service through their internet. With Ooma for your home, you get amazing audio, sophisticated technology, and all the features you'll need to place quality calls. Ooma's basic feature set includes caller ID, call waiting, online call log, 911 text and email alerts, voicemail, and more. Plus, Ooma offers extra services that are normally for charge with other companies. These include a free Ooma Mobile HD app, keep your existing number (with purchase of an annual subscription to Ooma Premier), a user-friendly online portal, the ability to choose a new number (available within most area codes), and more.

After your initial one time cost of purchase for the Ooma Telo device, you'll get free Ooma-to-Ooma calling and virtually free calling in the U.S.

the rub

The Rub

Ooma’s service works with their Ooma hardware. The refurbished Ooma Telo starts at $129.99. A new Ooma Telo Air costs $149.99 when purchased in conjunction with other hardware like the Ooma Bluetooth Adapter, Ooma Linx for adding multiple phones or fax machines, or the Ooma HD2 Handset phone. All Ooma customers get access to completely unlimited calling within the United States, as well as extremely low costs on calling to international numbers. Ooma also advertises that it can take as little as 15 minutes to get your Telo up and running, which means that you can start saving with your Ooma Telo almost as soon as it arrives.

Ooma also includes: caller ID, call waiting options, e911 and emergency alerts, number porting, integration with home phones, and a mobile app for Android and iOS users

bottom line image

Bottom Line

Initially, it may seem like a lot to have to shell out for the Ooma Telo device up front. But once you've acquired the Ooma Telo device, calling is easy. Plug Ooma Telo into your Internet. Plug your phone into Ooma and start calling. Ooma has some of the best call quality when it comes to VoIP. They utilize advanced voice compression and packet loss detetction to make for a very sound and pleasant HD voice call.

Once you have paid for the equipment, all of your calls are free Internet calls. However, you should be aware that you are still responsible for any taxes or fees that may apply in your area. 

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Awards

Ooma has received the following awards:

  • PC Mag Business Choice
  • 2012 Internet Telephony Product of the Year
  • 2011 Best in Biz Awards Winner
  • 2011 Electric House Products of the Year Award
  • 2010 CE Pro Best Products Finalist
  • 2010 Internet Telephony Product of the Year 
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Our Two Cents

Ooma's enterprise-grade phone system consistently gets high marks in consumer reviews. Many people are extremely satisfied with the good call quality and low cost available with Ooma after the initial hardware cost. Their service gives users the ability to connect desk phones to a base station or choose to use a mobile app on the go. Plus, their service is backed by a 30-day money back guarantee, which gives customers added security. 

Plan Info
Plan Name Small Business Full-Featured Phone System
Plan Summary Following up the success of their Ooma Home plan, Ooma debuted the Ooma Office plan. It delivers the same high-quality you are accustomed to, plus big business features, a mobile app, and easy setup, all for an affordable price. Plus, the system can grow with you as your business expands (up to 20 users).
Key Features
  • Affordable
  • Big Business Features
  • Easy Setup
  • Scalable
Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer Taxes and fees apply
    Setup Fees $199.99
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Faxing No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • Ooma Office : $19.95 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $9.99 /mo.
    Included Min. 500
    Add'l Min. Cost $0.03 /min.
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting No
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ooma Home Phone Basic Service
    Plan Summary -
    Key Features
    • Free Nationwide Calling
    • Mobile App
    • Great Voice Quality
    • Keep Your Number
    Notes Basic service is free. Call anyone anywhere in the U.S. After purchase of the Ooma Telo, pay only applicable taxes and fees. Additional features available with Ooma Premier service. Additional fees apply for 411 and International Calling.
    Plan Pricing & Services1
    Regular Price $0.00
    Promo Price N/A
    Price Disclaimer After purchase of the Ooma Telo (MSRP $129.99), pay only applicable taxes and fees.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Faxing No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ooma Home Phone Premier Service
    Plan Summary An upgrade to Ooma's Basic Home Phone service, the Premier plan gives you many additional industry-leading features for only a small increase in your monthly price. You also get an expanded free calling zone to U.S. and Canada. And if you purchase an annual subscription, you also get a free gift from Ooma!
    Key Features
    • Free Nationwide Calling
    • Advanced Features
    • Enhanced Voicemail
    • East Setup
    Notes Basic service is free. Call anyone anywhere in the U.S. After purchase of the Ooma Telo, pay only applicable taxes and fees. Additional fees apply for 411 and International Calling.
    Plan Pricing & Services1
    Regular Price $0.00
    Promo Price N/A
    Price Disclaimer After purchase of the Ooma Telo (MSRP $129.99), pay only applicable taxes and fees.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Faxing No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial Yes
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ooma International World Plan
    Plan Summary The World Plan from Ooma gives you access to unlimited calling to over 60 countries (see provider's site for listed countries). Calls can even be made using the Ooma Mobile HD app.
    Key Features
    • Requires Ooma Device
    • Calling to 60+ Countries
    • Mobile App
    • Affordable
    Notes An Ooma device and active account is required.
    Plan Pricing & Services1
    Regular Price $17.99
    Promo Price N/A
    Price Disclaimer Price per month
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $39.99 one-time fee
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Faxing No
    
    
    
    	
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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