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OnSIP Reviews

OnSIP is a real-time communications company that specializes in hosted VoIP solutions. The company offers its customers powerful yet simple phone solutions that come with included features and a BYOD option. Their hosted VoIP solutions give users the options to scale their phone system as needed, so that the phone system can grow with a business. 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Previously known as Junction Networks, OnSIP provides real-time communication services to over 1000,000 customer accounts. OnSIP takes away the high fees, inflexibility, and burden associated with owning a traditional phone system and delivers solutions with businesses in mind. With more than 50+ phone system features, multiple configuration and integration options, and flexible payment options, OnSIP has carved its place in the VoIP industry as a trusted and innovative service provider.

Feature-Rich Phone Systems

OnSIP’s phone systems are packed with a range of features  for businesses. These include basic functionalities (such as Auto Attendants, Voicemail-to-email, Groups, Find Me Anywhere, and ACD Queues) as well as advanced call center, collaboration, and admin features (such as Zendesk and Google Analytics Integration, Browser Phone App, and Intuitive Admin Portal). Plus, these features can be customized in real-time to accommodate a business’ changing needs.

Free Trial and Flexible Pricing Solutions

The best thing about OnSIP is that they make it easy for businesses to take advantage of their services through clear, simple, and flexible pricing. They offer two options: a Pay As You Go (Per Minute) Plan and an Unlimited (Per User) Plan. The Pay As You Go option is suitable for businesses that don’t make lots of calls and want to keep their costs low. The Per Seat Metered plan is great for teams with low to medium external calling, while the Per Seat Unlimited plan is best for teams with high phone usage. And if you’re not sure which plan to get, you can take OnSIP on a test drive with its 30-day free trial offer.

Write your own review

Satisfied new OnSIP customer

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I called twice and both times the call was immediately answered by a knowledgeable and very helpful rep. My other SIP provider is unreachable by phone. You have to open a "trouble ticket" and wait days for a reply.
I signed up for the a la carte plan which is free. You only pay under 3 cents per minute for calls. I would prefer a flat-rate unlimited plan, but that is currently not offered. I didn't need all the bells and whistles included in OnSIP's other plans.
So far OnSIP is working out great. I use the service for my transcription business. The sound quality is excellent!
Thanks you OnSIP!

Amazing customer service!
Can get pricey with the per-minute charges.
Yes

Great Business VOIP Service!

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

We switched our business from a POTS line to VOIP about 3 years ago. We love OnSIP!
It has saved us money and is so much more flexible.
They have so many features. The best of them is the ACD Queue!
Reliability has been great. We have only had one outage to speak of in our 3 years of using OnSIP.
Our biggest complaint is there is no way to pick different types of music for the ACD Queues (like we can on the Music-on-Hold feature).

So many features. The best of them is the ACD Queue! Reliability is great.
No way to pick different types of music for the ACD Queues (like we can on the Music-on-Hold feature)
Yes

Has Been Great for Us

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

We're a startup based in Des Moines, IA and OnSIP was recommended to us by another startup. Pricing was attractive, we didn't want to set up our own server and the pre-sales support from OnSIP really helped direct us in the right direction. We've been delighted with the solution in terms of quality and price. The feature set is frankly more than we needed, so we have been able to meet all our business and operational needs. Our staff really like the fact that they can get voicemails sent to them as an email attachment. OnSip is a good solution and we like the people. Would not hesitate to recommend to anyone.

Customer service during the setup and config stage was responsive, personal and helpful. Suggested phone sets are very high quality (PolyCom IP 335). Admin config options extensive and meets every need we have. Outstanding solution for a startup or mature business.
As with most VOIP, there can be delays or lags and that sometimes make a conversation hard. Some admin options hard to configure based on the UI, but help system usually solves.
Yes

Happy small-scale user

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I found this an easy way to setup a system with 5 devices in different locations, the web interface is good and service has been very satisfactory.

One thing that onSIP stands out in is assistance with setup ... there were detailed instructions for my devices. I've also found that their setup tries to handle any problems related to NAT translation which is nice.
Yes

Junction Networks: Onsip SOHO package was perfect

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

Came to Junction Networks through a general google search, looking to replace Skype with something more official for my small non-profit. Their Onsip SOHO package was perfect. I didn't need a lot of bells and whistles - only a basic greeting and voicemail. I wanted to port a home number to them, which was a bit of an intial expense, but I have since learned that it's just as expensive with any service. I can now take phone calls from home or the cowroking office that I occiasionally use and still look very professional, which was what sold me on voip and Onsip. Their customer support really rocks!

same extension, anywhere! Admin portal can easily used to add or remove extensions.
Number needs to be bought or ported, which can be highly procedural but it all went smooth for me.
Yes

Very cost effective and reliable

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Great pricing.  We used to use another provider which charged us a seemingly nice flat rate for each extension.  But, we were unhappy with the reliability.  When we shopped around, we were happy to find Onsip which has a pay as you go model. We had polycom phone already so switching to them was easy.  They had docs to help us configure the phones straight away. 
Six months later, we are very happy with the reliability and the ability to make changes like adding users, whenever we want to.    It's very easy to manage and we don't have to wait for them to do things ( our old provider made us fill out a form and fax it in when we wanted to add new users). 
Highly recommended for a company with 10 or so people like us.
Thanks Onsip.
 
 

Pay as you go pricingNo contractsReliableAdd or remove features and users at will 
None
Yes

Sip Junction

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

For almost two years with Junction Networks, I have been able to "set it and forget it," while delivering the service quality and price that my colleagues expect.
 

&nbsp;<div style="margin: 0in 0in 0pt">I set up our Hosted PBX for the first time in about 30 minutes,&nbsp;including an auto-attendant and a 1-800 number. Everything was&nbsp;immediately accessible from the web interface. As I continued to work on&nbsp;our phone system, I found the Junction Networks provided the vast&nbsp;majority of all the functionality I needed. On an ongoing basis, whenever we hire somebody, I can perform the&nbsp;necessary actions in about 10 minutes, again all from the web interface.&nbsp;The charge-per-use-not-per-seat policy fits our company well, given that&nbsp; not all employees use the phone the same amount.</div>&nbsp;
&nbsp;<div style="margin: 0in 0in 0pt">The web interface is very object-oriented in the sense that it gives&nbsp;</div><div style="margin: 0in 0in 0pt">equal and immediate access to the details of all objects (&quot;Voicemail&nbsp;</div><div style="margin: 0in 0in 0pt">boxes,&quot; &quot;Extensions,&quot; &quot;VOIP addresses,&quot; &quot;Users,&quot;&nbsp;&quot;DIDs,&quot;&nbsp;</div><div style="margin: 0in 0in 0pt">Auto-attendants,&quot; etc.) This may or may not be confusing for first-time&nbsp;</div><div style="margin: 0in 0in 0pt">administrators, but a deeper problem is that it makes common multi-step&nbsp;tasks take longer even for experienced admins.</div><div style="margin: 0in 0in 0pt">&nbsp;</div><div style="margin: 0in 0in 0pt">Junction has addressed this issue for some tasks, like creating a&nbsp;voicemail box and an extension automatically when you create a user.&nbsp;Still, this doesn't address custom setup procedures and adding multiple&nbsp;users at the same time. I'd like to see a textarea-based approach to&nbsp;this, much like the admin interface of Mailtrust (an email provider).</div>&nbsp;
Yes

Junction Network/OnSip

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

 
We started using the Junction Network/OnSip VOIP in our Chicago office.  We were very happy with the realibility and customer service that we rolled out the system to the rest of our offices less than 3 months after converting.
Everyone that we worked with at Junction Network/OnSip made the transition very easy and seemless.

Yes

Junction Networks OnSIP

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Yes

Totally satisfied!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I lead IT for two companies, each with about 65 VOIP users, and can say with confidence that as a service provider, Junction Networks has exceeded my expectations. Phone services are a lifeline to our business and Junction Networks has provided 100 percent uptime, its that simple.I also need to mention voice quality is beyond outstanding, its exciting...BTWKudos to the folks in customer service - they are on top of their game, attentive, responsive, and friendly. Matt Locke IT DirectorJournal Communications
 

Yes

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OnSIP

New York City , NY
United States
2004Year Founded
94%Recommend
53User Reviews
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Overall Rating

4.6905
4.57
93%
94%
93%
95%
91%

Service Locations

  • United States
VoIP app

The Skinny

OnSIP's two pricing plans are tailored to different business needs. With the Per Minute Plan, you only pay for a set of popular phone system features and the calls that you make. If you need to add on additional features, you simply pay for them on an a-la-carte basis. It's perfect for any small business that doesn't make many calls and wants to keep their costs low. With the Unlimited Plan, all of your standard area calls and standard features are covered by a low per person per month price.

the rub

The Rub

OnSIP provides your business with a Hosted PBX and variety of scalable models, specific to the type of business you run. The Pay As You Go plan includes a basic set of popular phone system features coupled with paying for calls on a per minute basis. The Unlimited Plan offers unlimited standard area calling + unlimited quantities of the included features all for a low per person per month price. Each service can be customized by a variety of pay-as-you-go calling features, like inbound phone numbers, and additional voicemail inboxes.

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Bottom Line

When it comes to Business VoIP, OnSIP has two basic VoIP options: Pay As You Go or The Unlimited Plan. With Pay As You Go, you only pay for the features you need and the calls you make. It's perfect for any small business that doesn't make many calls and wants to keep their costs low. The Unlimited Plan option provides each seat with a oice mailbox, auto attendant, ring group, and much more at an affordable price. Both offer free on-net calling and come with an included number of features; check with each plan to see what you get. OnSIP also has Hosted VoIP and SIP Trunking solutions to help you make the most out of your IP PBX.

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Awards

You can now include "OnSIP Wins 2019 Excellence in Customer Service Award presented by Business Intelligence Group” and "2017 Silver Stevie® Award in the New Product or Service of the Year - Software - Infrastructure or Platform as a Service (IaaS, PaaS) category in The 15th Annual American Business Awards.” You can also replace "Bronze Steve Award Winner 2015” with "2015 Bronze Stevie® Award for the Customer Service Team of the Year - Computer Software category at The American Business Awards Ceremony."

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Our Two Cents

For Business VoIP, OnSIP gives you an affordable pricing structure with clear details as to what you're paying for up front. Their customers rave about the outstanding call quality and timely customer service.

Plan Info
Plan Name OnSIP Unlimited Plan
Plan Summary This plan is perfect for businesses who use their phones heavily and have high usage. Great for companies in the insurance, tax consulting, auto, staffing, transportation, and financial service industries.
Key Features
  • Unlim. standard calling
  • 50+ features included
  • No contracts
  • 5 person minimum
Notes 5 person minimum. This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $18.95
    Promo Price N/A
    Price Disclaimer OnSIP requires 5 users minimum.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee 18.95
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Faxing No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $18.95 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $2.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Optional Features Pricing
    E911
    • Setup $0.00
    • Price per Month $0.00
    • Price per User $1.80
    • Price per Min. $0.00
    Desktop Integration Client
    • Setup $0.00
    • Price per Month $0.00
    • Price per User $0.00 - $14.95
    • Price per Min. $0.00
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 No
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox No
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name OnSIP Pay As You Go Plan
    Plan Summary With this plan, you only pay for features and calling as you go. No need to pay for what you don't use! It is the perfect plan for businesses that have low phone usage. On network calling is free, and both inbound and outbound calls are billed at $0.029/min. Inbound toll-free is charged at a rate of $0.039/min. With OnSIP's Pay As You Go plan, you only get a specific number of included features in the required $49.95 features minimum. Add features where needed for a monthly price. Check with the provider for specific numbers as to pricing and included features.
    Key Features
    • Free On Net Calling
    • Unlimited Extensions
    • Video Calling
    • Advanced Call Handling
    Notes Check with OnSIP for included features and add-on features. Free on-network calling. This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $49.95
    Promo Price N/A
    Price Disclaimer Price for features minimum. OnSIP requires 5 users minimum.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee 18.95
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Faxing No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $0.00 / mo. + $0.029 / min.
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Optional Features Pricing
    E911
    • Setup $0.00
    • Price per Month $0.00
    • Price per User $1.80
    • Price per Min. $0.00
    Desktop Integration Client
    • Setup $0.00
    • Price per Month $0.00
    • Price per User $0.00 - $14.95
    • Price per Min. $0.00
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.030
    Long Distance Included
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.029
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring No
    Call Notifications Yes
    Call Park No
    Call Pass Yes
    Call Queuing No
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block No
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 No
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox No
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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