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Nextiva Reviews

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

My two years worth of experience with Nextiva.com have been amazing

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
Average: 5 (1 vote)
5
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5
Average: 5 (1 vote)

NEXTIVA.COM
My two years worth of experience with Nextiva.com have been amazing. Owning and operating a call center is a never ending challenge with employees, results and management. Since I moved my VOIP service to NEXTIVA.COM, the set up and execution process has been stress free while always providing the best in quality and customer service. Their hands on approach gives them an advantage today since many of the larger companies that have decided to save money by using voice automated support and disregard the frustration and wasted hold time of potential and current clients.
I would strongly recommend the professional assistance of Zak as your personal account executive and the first class leadership of his sales manager, Dave for ensuring that my call center can fulfill its outbound and inbound telemarketing needs. I have never experienced a team of experts that return emails within minutes and diligently work to resolve all requests with a follow up courtesy call. There may be many choices and options available, but I prefer the mom and pop approach that NEXTIVA.COM offers and I will gladly refer their solid company for all VOIP business and personal needs.
Richard Blank
CEO
Costa Rica’s Call Center

Excellent customer service for a modest price. Reliable connection and quality.
None.
Yes

Nextiva: superior service and support

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
Average: 5 (1 vote)
5
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5
Average: 5 (1 vote)

I spent the last 12 months as a VOIP customer of 8x8.  I was locked into a contract and without huge disconnect fees we were trapped.  The phones arrived and few weeks after having baby spiders hatched from inside the phones.  We were on the phone with there technical support weekly for 12 months.  Each time we were given a different story.  As a company who makes outbound calls to generate income we lost a lot customers and money due to the service outages we experienced with them.  I had to pay my employees while they sat and waited for the service issues to be resolved.  I had 9 lines with them and the monthly bill was crazy after the promo ended.  I was trying to downsize and save money after having a integrated T1. I switch to 8x8.  I was about to go back to copper lines from the local phone company due to my distaste with VOIP.  I was on vacation in Las Vegas and couldn't get in contact with my office.  I saw in my email that there was 45 missed calls that never rang to the office and went to voicemail. I immediately searched the web and found NEXTIVA.  My sales advisor Jeff made me feel that VOIP was still the way to go for my business.  I was given a risk free trial and within few days I had my equipment.  The setup was a breeze and got walked right thru.  The quality of service and support is superior.  We have not had any of the problems we experienced with our old provider.  I cannot express how grateful I am to Jeff and NEXTIVA for getting my business phone service back online 100% of the time.  They ported my numbers fast and without any delays.  I would highly recommend NEXTIVA to anyone who is looking for a VOIP system.  Not to mention they provide the customer with some of the best brands in hardware.
 
Sincerely
Andrew
 

Friendly Fast Sales Support Fast Setup Fast Porting of Existing Numbers
None
Yes

I Highly Recommend Nextiva

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
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5
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Average: 5 (1 vote)

My experience with the Nextiva phone service has been very good. The price is good for the monthly service and practically everything has worked well. My primary reason for switching to them was because I moved into a new office and needed a phone system. I partially ignored all the features for the first few months but after the tax season rush I spent time learning about the features and how things work. Calls to my phone number now ring my cellular phone if I'm not at my desk and after that forward to my receptionist during business hours. The online control panel is good since it allows me to manage all aspects of my account. Without any doubts I would highly recommend Nextiva.

Yes

Nextiva: super deal

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

I have been VOIP user since 2002, Nextiva by far has exceeded my expecations. Customer Service and Technical support knowledge has been amazing and pricing is makes this pacakge a super deal. if you don't care about the useless futures that other VOIP service companies offer you (you pay the price for the serivces but never use them anyway) you should really consider Nextiva services,

Easy to use, Fast Setup, Good Voice Quality and Excellent Customer Service
For the price offered, none really
Yes

Nextiva Customr Review

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.4
Average: 2.4 (1 vote)

We decided to try out VoIP based on the press about savings and features over traditional phone providers.  This outfit (Nextiva) had 5-star reviews and seemed like they might be a good choice.  However, it turned out to be a bad experience.
Their salesperson started by assuring us that they could handle the phone configuration we had in mind (quite simple - Trixbox PBX with 2lines in to 5 internal phones).  However, as soon as we got hooked up we had nothing but problems from day 1.  They initialliy could not get our configuration to work.  They gave up on that and signed us up for their hosted plan.  But they then came back and tried to charge us more for using the hosted service.  We went back to the TrixBox which started working to some degree, but we soon found out that any little change made to the configuration required a change of some sort on their end.  It all ended when their support group came to the conclusion that they were a hosted provider and could not support a configuration such as this.
They were nice about it.  I did get calls and E-mails checking in to see how things were going.  They were just not very competent and did not seem to know what they were doing.
 

None really
Could not make a simple phone configuration work
No

The Nextiva voice over ip service has been a great option for us

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

The Nextiva voice over ip service has been a great option for us. I sell dental equipment and use a softphone for calling and receive everything on my cell phone. The good part is, everyone calls my business phone number, yet the calls ring to my cell phone.
I travel nearly every week for work and use the softphone to place calls. It runs off my computer and internet connection so I usually use the wireless at each hotel. I never purchased a desktop phone since it doesn't make sense for me. Plus the softphone is free. All in all the Nextiva has been good for my needs.

High Quality Voice Very Reliable Good Price
Yes

Nextiva - An Unhappy Customer Review

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)
I did an incredible amount of due diligence prior to choosing Nextiva as my VOIP provider. I was impressed with the high rating and reviews I read on line but now I believe that they may all be fake reviews. Maybe I am the only only who has been kept hostage by Nextiva for the last 8 months but I doubt it. My experience with this company has been a nightmare! I have been paying for 8 months services I have not received. We can not make out-going calls, incoming calls go directly to voicemail and I haven't seen a single fax come through. We estimate we have spent a total of 180 hours trying to fix this problem, have lost an immeasurable amount of business and our cell phone bills have skyrocketed since this is our only way to make outgoing calls. When we work with customer service they do not keep track of your account but only track the ticket number so you have to waste your time going through Level I to get to Level II service every time. There is only one customer service rep who knows what he is doing and we either had to stay on hold or wait 2 days for him to call us back because he is overworked. Why didn't I cancel? I was so frustrated at one point I was going to switch back to landlines but was told by the carrier it could take 3 months to switch and once I began the process I couldn't just stop it so I decided to be patient. What a mistake!
Good, clean sound and affordable
Phones did not work for months! Yes, friendly but terribly inadequately trained customer service reps.
No

Nextiva Reviews - User

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I switched my phone service and fax to Nextiva. The price is low and the entire switch was easier than expected. I give credit to their customer service for being helpful at all times. I started off with a Belkin router and then switch to a Linksys one, the Linksys router has given us a good wireless signal and improved our calls.

Great service. Moved our phones and our fax service.
Yes

Nextiva Voip Provider Review

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I was skeptical of VoIP for a long time. Got disappointed after trying some VoIP carrier 5 years ago or so. Thanks to Nextiva my opinion about VoIP has changed drastically. First of all, connection quality is superb! It is better than what we used to get on our traditional phone lines. It is that great! Secondly, they provide excellent support. It gives me peace of mind when I know I can call these guys any time and they will be able to assist with any question. And the last, but not the least – Nextiva is affordable. With more lines, more features we are still paying hundreds of dollars less than what we used to spend on our office phones. I’m very pleased with them.
 

Quality, affordability, excellent support.
Yes

Nextiva: One of the worst companies that I've ever had to deal with

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

One of the worst companies that I've ever had to deal with. Promise support turn around of an hour that turns into days. Support itself is ineffective. Most of the support responses are a variant of "check SIP ALG on router". We've been using these guys for about a year and trying to grow our company but they clearly can't handle it. We have 14 lines with them and our calls get dropped, sound quality is choppy even with QoS, and many of the extensions can't be dialed directly. I've tried to get them to fix the issues but it seems every time I talk to them the service only deteriorates further. Don't trust your business to these guys especially if you need your phone service to be stable or reliable. I'm moving all of our users to Vocalocity.

Price
Service, support, reliability
No

Pages

Nextiva

Scottsdale, AZ
2005Year Founded
74%Recommend
194User Reviews

Overall Rating

4.05
4.27
83%
80%
83%
81%
85%

Service Locations

    Plan Info
    Plan Name Nextiva Office Pro
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Unlimited Virtual Faxing
    • US Customer Support
    Notes International rates apply to international calls.
    Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Pro Plus
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Conference Bridge
    • Mobile App
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $22.95
    Promo Price N/A
    Price Disclaimer As low as, per month/user
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Enterprise
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Call Recording
    • Nextiva Toolbar
    Notes -
    Plan Pricing & Services1
    Regular Price $29.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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