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Home > All Providers Reviews > Nextiva

Nextiva Reviews

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.

 

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Nextiva: good deal and overall value

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

The service has worked better than i thought it would. I got Nextiva setup based on the good things i read and I can agree with people who wrote here before me. I started my own company and went with voice over ip instead of my local phone company for the office phone. The price is a good deal and so is the overall value of this service.

Yes

Nextiva VoIP Review - Everything has been great!

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I can't say much about these guys other than they have been great.  I think it is pretty clear across the board that their customer service and tech support is great.  We had a couple issues when we were setting up the phone, but they endd up being issues with the phone, which wasn't even their responsibility since we bought those through another company.  They still worked with me to get us up and going, upgraded the phone remotely, and were just very helpful.  From the time I picked up the phone to call and order to the time we were up and running fully was about 2 hours.  No time at all and would have been about 30 minutes if we didn't have issues with the phones themselves.  Great company!

Everything has been great!
In order to get the $29.95 price you have to pay 3 months at a time, that's the only con. Not even that big of a deal.
Yes

Nextiva Voip Review

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been a customer of Nextiva since 8/09 and have been happy. Mobility was what I need for my calling and my cell phone is not the right fit for me. I can't operate my business off of my cell phone. I use voip on my computer with Bria and Nextiva. Since I travel regularly I got myself a wireless card from Sprint and I'm able to make all my business related calls from my computer. The caller ID information shows my business name since I am calling from my Nextiva service. The best thing that I started taking advantage of is calling on the airplane. Delta has wifi service and I make calls thru Bria. It is great and I fully recommend giving it a shot. Quality is clear and its been a blessing for me.

Yes

cheaper than Vonage and Verizon while the service has been better tenfold

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I switched from Vonage to Nextiva after two months of hell with Vonage. Calls would drop and their outsourced support was horrible. I'd wait on hold to get help and the phone would disconnect or they would have to call me back. The only benefit of Vonage was that they gave me the free equipment. Fortunately I was able to get out of the contract without paying a termination fee. I got my number that I transfered from Verizon to Vonage over to Nextiva and since I have switched everything over, Nextiva has been perfect. The monthly service rate has been cheaper than Vonage and Verizon while the service has been better ten fold.

Read review.
Read review.
Yes

Nextiva: If you have a business, stay away

user_review
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2.6
Average: 2.6 (1 vote)

I chose Nextiva after seeing the reviews on this site. However, I must say I am extremely disappointed. If I were a residential customer with one line, it would be fine. But I run a business with several lines. I have had a series of problems with porting the numbers. Nextiva advised me of the porting and gave a 3 hour window, which was good.  So I tried to set up the number to forward to another line immediately so we wouldn't lose calls. We lost calls. I called customer support, who then walked me through a bunch of steps "cycle" the phone, which apparently needed done in the first place. That was fine. I then prepared for the next numbers to port, only to find out 4 days after they ported that they already ported. Luckily, these numbers were rarely used, however we found out that they ported when a customer informed us that a "robot" answered the phone. Embarrasing.
After about 2 months of using them, I still have a number that won't port. I can't get ahold of anyone to fix this. I've left messages and e-mailed. Now, I am calling them and THEIR phones aren't working...not a good sign for a communications company.
Also, their web interface is not user-friendly and is not logical.
Bottom line, if you have one phone at your house, they're probably ok. If you have a business, stay away.

Price, friendly customer service
Everything else.
No

Extremely Pleased with Nextiva's InTalk

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been using Nextiva's InTalk service for a couple of months, and I could not be more pleased. As a frequent international caller, I had been using another provider that now offers "free calling" to a number of countries. The problem with the other provider was that many calls did not go through, I had frequent dropped calls, and voice quality was inconsistent. I tried InTalk based on the recommendations on this site, and what a difference! Now, my calls always go through, voice quality and volume are quality excellent, I have not had any dropped calls.
Sign-up was easy and Nextiva ported my number without a hitch. Also, I was particularly pleaed with the technical support person with whom I spoke. He was not reading a script--he was clearly competent and concisely answered my questions.
I highly recommend Nextiva's InTalk service!

Excellent call volume, sound quality, and reliability. Excellent customer service. Good Value.
None
Yes

Excellent VOIP Provider with Top-Notch Technical Support

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been using Nextiva's InTalk service for a couple of months, and I could not be more pleased. As a frequent international caller, I had been using another provider that now offers "free calling" to a number of countries. The problem with the other provider was that many calls did not go through, I had frequent dropped calls, and voice quality was inconsistent. I tried InTalk based on the recommendations on this site, and what a difference! Now, my calls always go through, voice quality and volume are quality excellent, I have not had any dropped calls.
Sign-up was easy and Nextiva ported my number without a hitch. Also, I was particularly pleaed with the technical support person with whom I spoke. He was not reading a script--he was clearly competent and concisely answered my questions.
I highly recommend Nextiva's InTalk service!

Excellent voice quality and call volume Reliable Excellent technical support Excellent customer service Good value
None
Yes

I have had it for two months and it has never worked

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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
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1
Average: 1 (1 vote)

I bought Nextiva because of the good reviews I read on this site, but I have had it for two months and it has never worked. The agents are friendly but force me to spend hours on hold while they do some bogus "work" on the system. They tell me as soon as I recycle the equip., I will have brilliant phone service. I have done this more than 3x. Yes, I have spent more than 3 hours on the phone with them (what phone?). I now believe that they have no interest in residential customers. They take money and when I asked for cancelation and refund, I was told to call back in two hours (another tactic--delay, delay, delay). Nextiva for resdential customers means using up cell-phone minutes on them (which I had reduced because I thought I had a home phone, which after 3 months, I still do not have).

None- It doesn't work.
Everything- no service.
No

Nextiva is great!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been using Nextiva for about 2 months. Excellent customer service along with reliable service makes this a terrific service to have.

Yes

My Nextiva Voip Review

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Overall I have been very pleased with nextiva, hence me writing a testimonial. We use dsl for internet connection and switched to voip when we moved offices.
Instead of taking our service with frontier business to the new location, we signed up for nextiva and had them port our numbers. We are going into our third month using nextiva and can say that it is an upgrade from what we were using before. Frontier was charging us an additional $25 each month for long distance.
The sound quality is very good and using the using the online account manager to change extensions and information is easy and an upgrade compared to what we were dealing with when we used frontier. It would have been great if the porting of our numbers completed earlier, the process took us a bit less than two weeks. I've calculated that we will save $2100 in our first year. The line and long distance savings are big. We are saving good money on toll free minutes too. I recommend nextiva for small business.

People are nice and the entire system works right.
Yes

Pages

Nextiva

Scottsdale, AZ
2005Year Founded
74%Recommend
194User Reviews

Overall Rating

4.05
4.27
83%
80%
83%
81%
85%

Service Locations

    Plan Info
    Plan Name Nextiva Office Pro
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Unlimited Virtual Faxing
    • US Customer Support
    Notes International rates apply to international calls.
    Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No 
    
	
    
		
			
    
				Number Availability & Details
			
    
		    
		
			
    
				Area Code Selection
				
			
    
			
    
				Local Number Port
				
			
    
			
    
				Number Port
				
			
    
			
    
				Toll-Free Number
				
			
    
			
    
				Virtual Numbers
				
			
    
		    
	
    


	
    
		
			
    
				Equipment Options
			
    
		    
		
			
    
				SIP/BYOD
				
			
    
			
    
				Phone Credit
				
			
    
			
    
				IP Phone Included
				
			
    
			
    
				IP Phone For Sale
				
			
    
			
    
				ATA Included
				
			
    
			
    
				ATA For Sale
				
			
    
		    
	
    

	
    
		
			
    
				Plan Minutes
			
    
		    
		
			
    
				Local Min.
				Included
			
    
			
    
				Add'l Local Min. Cost
				N/A
			
    

			
    
				Long Distance
				Unlimited
			
    
			
    
				Incl. Long Distance Min.
				N/A
			
    
			
    
				Add'l Long Distance Min. Cost
				N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Pro Plus
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Conference Bridge
    • Mobile App
    Notes - This Plan is available in the following countries :
  • United States
  • Canada

    		•
    Plan Pricing & Services1
    Regular Price $22.95
    Promo Price N/A
    Price Disclaimer As low as, per month/user
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No 
    	
    
		
			
    
				Toll Free
			
    
		    
		
			
    
				Setup
				N/A
			
    
			
    
				Monthly
				N/A
			
    
			
    
				Included Min.
				N/A
			
    
			
    
				Add'l Min. Cost
				N/A
			
    
		    
	
    
		
    
		
			
    
				Faxing
			
    
		    
		
			
    
				Setup
				N/A
			
    
			
    
				Monthly
				Included
			
    
			
    
				Included Pages
				N/A
			
    
			
    
				Add'l Pages Cost
				N/A
			
    
		    
	
    

	
    
		
			
    
				Number Availability & Details
			
    
		    
		
			
    
				Area Code Selection
				
			
    
			
    
				Local Number Port
				
			
    
			
    
				Number Port
				
			
    
			
    
				Toll-Free Number
				
			
    
			
    
				Virtual Numbers
				
			
    
		    
	
    


	
    
		
			
    
				Equipment Options
			
    
		    
		
			
    
				SIP/BYOD
				
			
    
			
    
				Phone Credit
				
			
    
			
    
				IP Phone Included
				
			
    
			
    
				IP Phone For Sale
				
			
    
			
    
				ATA Included
				
			
    
			
    
				ATA For Sale
				
			
    
		    
	
    

	
    
		
			
    
				Plan Minutes
			
    
		    
		
			
    
				Local Min.
				Included
			
    
			
    
				Add'l Local Min. Cost
				N/A
			
    

			
    
				Long Distance
				Unlimited
			
    
			
    
				Incl. Long Distance Min.
				N/A
			
    
			
    
				Add'l Long Distance Min. Cost
				N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Enterprise
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Call Recording
    • Nextiva Toolbar
    Notes -
    Plan Pricing & Services1
    Regular Price $29.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No 
    
	
    
		
			
    
				Number Availability & Details
			
    
		    
		
			
    
				Area Code Selection
				
			
    
			
    
				Local Number Port
				
			
    
			
    
				Number Port
				
			
    
			
    
				Toll-Free Number
				
			
    
			
    
				Virtual Numbers
				
			
    
		    
	
    


	
    
		
			
    
				Equipment Options
			
    
		    
		
			
    
				SIP/BYOD
				
			
    
			
    
				Phone Credit
				
			
    
			
    
				IP Phone Included
				
			
    
			
    
				IP Phone For Sale
				
			
    
			
    
				ATA Included
				
			
    
			
    
				ATA For Sale
				
			
    
		    
	
    

	
    
		
			
    
				Plan Minutes
			
    
		    
		
			
    
				Local Min.
				Included
			
    
			
    
				Add'l Local Min. Cost
				N/A
			
    

			
    
				Long Distance
				Unlimited
			
    
			
    
				Incl. Long Distance Min.
				N/A
			
    
			
    
				Add'l Long Distance Min. Cost
				N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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