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Nextiva Reviews

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Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Nextiva Customr Review

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.4
Average: 2.4 (1 vote)

We decided to try out VoIP based on the press about savings and features over traditional phone providers.  This outfit (Nextiva) had 5-star reviews and seemed like they might be a good choice.  However, it turned out to be a bad experience.
Their salesperson started by assuring us that they could handle the phone configuration we had in mind (quite simple - Trixbox PBX with 2lines in to 5 internal phones).  However, as soon as we got hooked up we had nothing but problems from day 1.  They initialliy could not get our configuration to work.  They gave up on that and signed us up for their hosted plan.  But they then came back and tried to charge us more for using the hosted service.  We went back to the TrixBox which started working to some degree, but we soon found out that any little change made to the configuration required a change of some sort on their end.  It all ended when their support group came to the conclusion that they were a hosted provider and could not support a configuration such as this.
They were nice about it.  I did get calls and E-mails checking in to see how things were going.  They were just not very competent and did not seem to know what they were doing.
 

None really
Could not make a simple phone configuration work
No

The Nextiva voice over ip service has been a great option for us

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

The Nextiva voice over ip service has been a great option for us. I sell dental equipment and use a softphone for calling and receive everything on my cell phone. The good part is, everyone calls my business phone number, yet the calls ring to my cell phone.
I travel nearly every week for work and use the softphone to place calls. It runs off my computer and internet connection so I usually use the wireless at each hotel. I never purchased a desktop phone since it doesn't make sense for me. Plus the softphone is free. All in all the Nextiva has been good for my needs.

High Quality Voice Very Reliable Good Price
Yes

Nextiva - An Unhappy Customer Review

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)
I did an incredible amount of due diligence prior to choosing Nextiva as my VOIP provider. I was impressed with the high rating and reviews I read on line but now I believe that they may all be fake reviews. Maybe I am the only only who has been kept hostage by Nextiva for the last 8 months but I doubt it. My experience with this company has been a nightmare! I have been paying for 8 months services I have not received. We can not make out-going calls, incoming calls go directly to voicemail and I haven't seen a single fax come through. We estimate we have spent a total of 180 hours trying to fix this problem, have lost an immeasurable amount of business and our cell phone bills have skyrocketed since this is our only way to make outgoing calls. When we work with customer service they do not keep track of your account but only track the ticket number so you have to waste your time going through Level I to get to Level II service every time. There is only one customer service rep who knows what he is doing and we either had to stay on hold or wait 2 days for him to call us back because he is overworked. Why didn't I cancel? I was so frustrated at one point I was going to switch back to landlines but was told by the carrier it could take 3 months to switch and once I began the process I couldn't just stop it so I decided to be patient. What a mistake!
Good, clean sound and affordable
Phones did not work for months! Yes, friendly but terribly inadequately trained customer service reps.
No

Nextiva Reviews - User

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I switched my phone service and fax to Nextiva. The price is low and the entire switch was easier than expected. I give credit to their customer service for being helpful at all times. I started off with a Belkin router and then switch to a Linksys one, the Linksys router has given us a good wireless signal and improved our calls.

Great service. Moved our phones and our fax service.
Yes

Nextiva Voip Provider Review

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I was skeptical of VoIP for a long time. Got disappointed after trying some VoIP carrier 5 years ago or so. Thanks to Nextiva my opinion about VoIP has changed drastically. First of all, connection quality is superb! It is better than what we used to get on our traditional phone lines. It is that great! Secondly, they provide excellent support. It gives me peace of mind when I know I can call these guys any time and they will be able to assist with any question. And the last, but not the least – Nextiva is affordable. With more lines, more features we are still paying hundreds of dollars less than what we used to spend on our office phones. I’m very pleased with them.
 

Quality, affordability, excellent support.
Yes

Nextiva: One of the worst companies that I've ever had to deal with

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

One of the worst companies that I've ever had to deal with. Promise support turn around of an hour that turns into days. Support itself is ineffective. Most of the support responses are a variant of "check SIP ALG on router". We've been using these guys for about a year and trying to grow our company but they clearly can't handle it. We have 14 lines with them and our calls get dropped, sound quality is choppy even with QoS, and many of the extensions can't be dialed directly. I've tried to get them to fix the issues but it seems every time I talk to them the service only deteriorates further. Don't trust your business to these guys especially if you need your phone service to be stable or reliable. I'm moving all of our users to Vocalocity.

Price
Service, support, reliability
No

Nextiva: good deal and overall value

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

The service has worked better than i thought it would. I got Nextiva setup based on the good things i read and I can agree with people who wrote here before me. I started my own company and went with voice over ip instead of my local phone company for the office phone. The price is a good deal and so is the overall value of this service.

Yes

Nextiva VoIP Review - Everything has been great!

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I can't say much about these guys other than they have been great.  I think it is pretty clear across the board that their customer service and tech support is great.  We had a couple issues when we were setting up the phone, but they endd up being issues with the phone, which wasn't even their responsibility since we bought those through another company.  They still worked with me to get us up and going, upgraded the phone remotely, and were just very helpful.  From the time I picked up the phone to call and order to the time we were up and running fully was about 2 hours.  No time at all and would have been about 30 minutes if we didn't have issues with the phones themselves.  Great company!

Everything has been great!
In order to get the $29.95 price you have to pay 3 months at a time, that's the only con. Not even that big of a deal.
Yes

Nextiva Voip Review

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been a customer of Nextiva since 8/09 and have been happy. Mobility was what I need for my calling and my cell phone is not the right fit for me. I can't operate my business off of my cell phone. I use voip on my computer with Bria and Nextiva. Since I travel regularly I got myself a wireless card from Sprint and I'm able to make all my business related calls from my computer. The caller ID information shows my business name since I am calling from my Nextiva service. The best thing that I started taking advantage of is calling on the airplane. Delta has wifi service and I make calls thru Bria. It is great and I fully recommend giving it a shot. Quality is clear and its been a blessing for me.

Yes

cheaper than Vonage and Verizon while the service has been better tenfold

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I switched from Vonage to Nextiva after two months of hell with Vonage. Calls would drop and their outsourced support was horrible. I'd wait on hold to get help and the phone would disconnect or they would have to call me back. The only benefit of Vonage was that they gave me the free equipment. Fortunately I was able to get out of the contract without paying a termination fee. I got my number that I transfered from Verizon to Vonage over to Nextiva and since I have switched everything over, Nextiva has been perfect. The monthly service rate has been cheaper than Vonage and Verizon while the service has been better ten fold.

Read review.
Read review.
Yes

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Nextiva

Scottsdale, AZ
2005Year Founded
76%Recommend
190User Reviews
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Overall Rating

4.1525
4.33
84%
82%
84%
82%
86%

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