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Nextiva Reviews

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Excellent VOIP Provider with Top-Notch Technical Support

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5
Average: 5 (1 vote)
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I have been using Nextiva's InTalk service for a couple of months, and I could not be more pleased. As a frequent international caller, I had been using another provider that now offers "free calling" to a number of countries. The problem with the other provider was that many calls did not go through, I had frequent dropped calls, and voice quality was inconsistent. I tried InTalk based on the recommendations on this site, and what a difference! Now, my calls always go through, voice quality and volume are quality excellent, I have not had any dropped calls.
Sign-up was easy and Nextiva ported my number without a hitch. Also, I was particularly pleaed with the technical support person with whom I spoke. He was not reading a script--he was clearly competent and concisely answered my questions.
I highly recommend Nextiva's InTalk service!

Excellent voice quality and call volume Reliable Excellent technical support Excellent customer service Good value
None
Yes

I have had it for two months and it has never worked

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I bought Nextiva because of the good reviews I read on this site, but I have had it for two months and it has never worked. The agents are friendly but force me to spend hours on hold while they do some bogus "work" on the system. They tell me as soon as I recycle the equip., I will have brilliant phone service. I have done this more than 3x. Yes, I have spent more than 3 hours on the phone with them (what phone?). I now believe that they have no interest in residential customers. They take money and when I asked for cancelation and refund, I was told to call back in two hours (another tactic--delay, delay, delay). Nextiva for resdential customers means using up cell-phone minutes on them (which I had reduced because I thought I had a home phone, which after 3 months, I still do not have).

None- It doesn't work.
Everything- no service.
No

Nextiva is great!

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5
Average: 5 (1 vote)
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I have been using Nextiva for about 2 months. Excellent customer service along with reliable service makes this a terrific service to have.

Yes

My Nextiva Voip Review

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5
Average: 5 (1 vote)
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Overall I have been very pleased with nextiva, hence me writing a testimonial. We use dsl for internet connection and switched to voip when we moved offices.
Instead of taking our service with frontier business to the new location, we signed up for nextiva and had them port our numbers. We are going into our third month using nextiva and can say that it is an upgrade from what we were using before. Frontier was charging us an additional $25 each month for long distance.
The sound quality is very good and using the using the online account manager to change extensions and information is easy and an upgrade compared to what we were dealing with when we used frontier. It would have been great if the porting of our numbers completed earlier, the process took us a bit less than two weeks. I've calculated that we will save $2100 in our first year. The line and long distance savings are big. We are saving good money on toll free minutes too. I recommend nextiva for small business.

People are nice and the entire system works right.
Yes

IN Talk -Nextiva EXCELLENT SERVICE

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5
Average: 5 (1 vote)
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It has been exactly one year since I began with Nextiva / InTalk VOIP service and
I have had no problems, only excellent call quality, instant transmission over my
high speed FIOS service, voice mail that is clear and provides messages at the
touch of a button. Customer Service with InTalk is second to none..something that I
have not always found. This is one of three voip providers I am using and definitely
will stay with InTalk. I recommend this service to anyone seeking good call quality, instant ringing, no dropped calls, excellent price and superior customer service.

Great Price, Excellent Call Quality & Features, Outstanding Customer Service
None to date
Yes

NEXTIVA RULES!!!!!

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5
Average: 5 (1 vote)
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Hi, we have had Nextiva service for over a week now and we are thrilled at what great service they offer. Customer service is tops, you get on the phone call their toll free number and you talk to an agent right away. I was able to set up an account in less than 10 minutes. The user portal was very instructive and withing 30 minutes, our softphones were up and running. Lines are crisp and clear!!! Better than phone quality. We have been doing business with other VOIP providers and it is nothing close to what they have. We even tried sk**e (good luck with their customer service!!!)Had i known about them 8 months ago, when we started our business, my estimated savings would've been more than $5,000!!!! and this is just for the 15 lines that we have. More lines, more savings. Thank you nextiva.

Yes

Easy to setup and use - great price

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5
Average: 5 (1 vote)
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I have had Nextiva for about two months now and been very happy with the quality, reliability and features/options. The sales rep I talked to was knowledgable, helpful and patient. I have recommended and will continue to recommend Nextiva.

Yes

Get On My Bandwagon!!!

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5
Average: 5 (1 vote)
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I decided about a year ago that I wanted to embrace the latest technology and look into VOIP for my business needs. I looked at all the most popular providers available, and decided on a solution. Boy, did I make a mistake. The provider I went with was very expensive, and the service was less than adequate. It constantly was down, and they kept blaming the upstream carrier and downstream carrier. It was never their fault. All I wanted was a reliable phone system. I gave this provider more than one chance to redeem itself because I did not want to go to the trouble of training my staff on a new phone system. The initial set up and training was painful. However, after being down time and again I had no choice. Nextiva to the rescue!!!
When it was time to switch providers I did not want to make a mistake a second time. I did my due dilligence on the best providers out there. From the initial consultation to implementation, I knew I made the right decision. My sales rep (Todd) was on top of everything I needed and felt my pain and anxiety changing services. My biggest fear was the day we went to do the conversion. I was expecting a huge process and issues that I was going to have to deal with. To my surprise, it was smooth and easy. Nextiva held our hands through the entire process. We were up and running in no time. It was absolutely unbelievable!!!! Furthermore, since we have been up and running, we have not lost 1 call. It's not normally like me to post user reviews but I wanted to get the word out that if you need a VOIP solution, Nextiva is THE ONLY WAY TO GO. I have reccommended Nextiva to anyone who needs a good system. When phone service is your #1 source of doing business, you need a service/partner you can trust. My trust is with Nextiva.

reliability customer service "can do" attitude cost
none
Yes

Gateview using Nextiva

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5
Average: 5 (1 vote)
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Service has been great. I had a very frustrating experience with at&t and the main thing I was looking for when switching phone companies is customer service. I couldn't stand sitting on hold for 20 minutes and when it became my turn, my call would get transferred to two other departments. I dont have this happen with nextiva and thats one of the many reasons why I continue to recommend them. It did take some time to get accustom to the user interface, but overall I would say it's logical and versatile. I paid a contract termination fee to leave at&t and the risk paid off. The auto attendant is a feature I used at the beginning but have since stopped using, mainly because I have a secretary answering the phones during the day. At nights we use our after hours voicemail system, and its convenient that nextiva sends us emails each time we get a new one. The support people have been courteous and patient. The product is good and as someone that is not technically inclined, its good using them.

Yes

nextiva good phone company

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4
Average: 4 (1 vote)
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Average: 4 (1 vote)
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Average: 4 (1 vote)
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Average: 4 (1 vote)
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Average: 4 (1 vote)

was tired of land line phone that was to expensive. had att regular plan no long distance it was supposed to be 26 per month but after tax and usb it came up to close to 30 per month so decided to cancel and don't regret now i am paying about 22 per month for local and long distance. the service is good few detail but nobody is perfect. so if you looking to change to voip this is a good start the only head up is if you port ur number it takes about 10 days and if previous number is tied to internet u will experience a disconnection for about another 10 days after disconnected. the service is missing some features such as fax and cheaper long distance rete, but l since it is a business company its different. it would be really good company if it had a service dedicated for residential more features and lower rates for long distance. over all i recommend had not had major problems.

fist the whole year can bee paid in advance for a gran total of 253 for the whole year. comes up to 21.8 per month. the voice is good, staff is friendly and helpful, easy to set up. good features easy to use.
tech support is only from 8 to 5 pm Monday 1 Friday. the service is mainly for bussines. there fore less features and fax is extra. have to dial with are to all phone calls, the rate for international is is more then what it have in their rate page.
Yes

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Nextiva

Scottsdale, AZ
2005Year Founded
81%Recommend
178User Reviews
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Overall Rating

4.365
4.52
88%
85%
88%
86%
90%

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