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Nextiva Reviews

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Users Average Rating

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Nextiva - An Unhappy Customer Review

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4
Average: 4 (1 vote)
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Average: 4 (1 vote)
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2.2
Average: 2.2 (1 vote)
I did an incredible amount of due diligence prior to choosing Nextiva as my VOIP provider. I was impressed with the high rating and reviews I read on line but now I believe that they may all be fake reviews. Maybe I am the only only who has been kept hostage by Nextiva for the last 8 months but I doubt it. My experience with this company has been a nightmare! I have been paying for 8 months services I have not received. We can not make out-going calls, incoming calls go directly to voicemail and I haven't seen a single fax come through. We estimate we have spent a total of 180 hours trying to fix this problem, have lost an immeasurable amount of business and our cell phone bills have skyrocketed since this is our only way to make outgoing calls. When we work with customer service they do not keep track of your account but only track the ticket number so you have to waste your time going through Level I to get to Level II service every time. There is only one customer service rep who knows what he is doing and we either had to stay on hold or wait 2 days for him to call us back because he is overworked. Why didn't I cancel? I was so frustrated at one point I was going to switch back to landlines but was told by the carrier it could take 3 months to switch and once I began the process I couldn't just stop it so I decided to be patient. What a mistake!
Good, clean sound and affordable
Phones did not work for months! Yes, friendly but terribly inadequately trained customer service reps.
No

Nextiva Reviews - User

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)

I switched my phone service and fax to Nextiva. The price is low and the entire switch was easier than expected. I give credit to their customer service for being helpful at all times. I started off with a Belkin router and then switch to a Linksys one, the Linksys router has given us a good wireless signal and improved our calls.

Great service. Moved our phones and our fax service.
Yes

Nextiva Voip Provider Review

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)

I was skeptical of VoIP for a long time. Got disappointed after trying some VoIP carrier 5 years ago or so. Thanks to Nextiva my opinion about VoIP has changed drastically. First of all, connection quality is superb! It is better than what we used to get on our traditional phone lines. It is that great! Secondly, they provide excellent support. It gives me peace of mind when I know I can call these guys any time and they will be able to assist with any question. And the last, but not the least – Nextiva is affordable. With more lines, more features we are still paying hundreds of dollars less than what we used to spend on our office phones. I’m very pleased with them.
 

Quality, affordability, excellent support.
Yes

Nextiva: One of the worst companies that I've ever had to deal with

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3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
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Average: 1 (1 vote)
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Average: 2 (1 vote)
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2.2
Average: 2.2 (1 vote)

One of the worst companies that I've ever had to deal with. Promise support turn around of an hour that turns into days. Support itself is ineffective. Most of the support responses are a variant of "check SIP ALG on router". We've been using these guys for about a year and trying to grow our company but they clearly can't handle it. We have 14 lines with them and our calls get dropped, sound quality is choppy even with QoS, and many of the extensions can't be dialed directly. I've tried to get them to fix the issues but it seems every time I talk to them the service only deteriorates further. Don't trust your business to these guys especially if you need your phone service to be stable or reliable. I'm moving all of our users to Vocalocity.

Price
Service, support, reliability
No

Nextiva: good deal and overall value

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

The service has worked better than i thought it would. I got Nextiva setup based on the good things i read and I can agree with people who wrote here before me. I started my own company and went with voice over ip instead of my local phone company for the office phone. The price is a good deal and so is the overall value of this service.

Yes

Nextiva VoIP Review - Everything has been great!

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5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I can't say much about these guys other than they have been great.  I think it is pretty clear across the board that their customer service and tech support is great.  We had a couple issues when we were setting up the phone, but they endd up being issues with the phone, which wasn't even their responsibility since we bought those through another company.  They still worked with me to get us up and going, upgraded the phone remotely, and were just very helpful.  From the time I picked up the phone to call and order to the time we were up and running fully was about 2 hours.  No time at all and would have been about 30 minutes if we didn't have issues with the phones themselves.  Great company!

Everything has been great!
In order to get the $29.95 price you have to pay 3 months at a time, that's the only con. Not even that big of a deal.
Yes

Nextiva Voip Review

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)

I have been a customer of Nextiva since 8/09 and have been happy. Mobility was what I need for my calling and my cell phone is not the right fit for me. I can't operate my business off of my cell phone. I use voip on my computer with Bria and Nextiva. Since I travel regularly I got myself a wireless card from Sprint and I'm able to make all my business related calls from my computer. The caller ID information shows my business name since I am calling from my Nextiva service. The best thing that I started taking advantage of is calling on the airplane. Delta has wifi service and I make calls thru Bria. It is great and I fully recommend giving it a shot. Quality is clear and its been a blessing for me.

Yes

cheaper than Vonage and Verizon while the service has been better tenfold

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5
Average: 5 (1 vote)
5
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5
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Average: 5 (1 vote)

I switched from Vonage to Nextiva after two months of hell with Vonage. Calls would drop and their outsourced support was horrible. I'd wait on hold to get help and the phone would disconnect or they would have to call me back. The only benefit of Vonage was that they gave me the free equipment. Fortunately I was able to get out of the contract without paying a termination fee. I got my number that I transfered from Verizon to Vonage over to Nextiva and since I have switched everything over, Nextiva has been perfect. The monthly service rate has been cheaper than Vonage and Verizon while the service has been better ten fold.

Read review.
Read review.
Yes

Nextiva: If you have a business, stay away

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3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
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Average: 2 (1 vote)
2
Average: 2 (1 vote)
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2.6
Average: 2.6 (1 vote)

I chose Nextiva after seeing the reviews on this site. However, I must say I am extremely disappointed. If I were a residential customer with one line, it would be fine. But I run a business with several lines. I have had a series of problems with porting the numbers. Nextiva advised me of the porting and gave a 3 hour window, which was good.  So I tried to set up the number to forward to another line immediately so we wouldn't lose calls. We lost calls. I called customer support, who then walked me through a bunch of steps "cycle" the phone, which apparently needed done in the first place. That was fine. I then prepared for the next numbers to port, only to find out 4 days after they ported that they already ported. Luckily, these numbers were rarely used, however we found out that they ported when a customer informed us that a "robot" answered the phone. Embarrasing.
After about 2 months of using them, I still have a number that won't port. I can't get ahold of anyone to fix this. I've left messages and e-mailed. Now, I am calling them and THEIR phones aren't working...not a good sign for a communications company.
Also, their web interface is not user-friendly and is not logical.
Bottom line, if you have one phone at your house, they're probably ok. If you have a business, stay away.

Price, friendly customer service
Everything else.
No

Extremely Pleased with Nextiva's InTalk

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)

I have been using Nextiva's InTalk service for a couple of months, and I could not be more pleased. As a frequent international caller, I had been using another provider that now offers "free calling" to a number of countries. The problem with the other provider was that many calls did not go through, I had frequent dropped calls, and voice quality was inconsistent. I tried InTalk based on the recommendations on this site, and what a difference! Now, my calls always go through, voice quality and volume are quality excellent, I have not had any dropped calls.
Sign-up was easy and Nextiva ported my number without a hitch. Also, I was particularly pleaed with the technical support person with whom I spoke. He was not reading a script--he was clearly competent and concisely answered my questions.
I highly recommend Nextiva's InTalk service!

Excellent call volume, sound quality, and reliability. Excellent customer service. Good Value.
None
Yes

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Nextiva

Scottsdale, AZ
2005Year Founded
81%Recommend
178User Reviews
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4.365
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88%
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