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Nextiva Reviews

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

I would recommend Nextiva to any of my associates.

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We have used Nextiva for about a year.  They have always provided my company with the proper solutions to our VoIP needs.  The service and included extras have made our business thrive.  I would recommend Nextiva to any of my associates.  Special thanks to my Rep, Christian - he's one of the most responsive Reps I've dealt with in the I/T industry.
Chris W. - I/T Director - KLS

Excellent sales support, quick turn-around and superior technical support.
None.
Yes

nextiva: totally easy and painless

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5
Average: 5 (1 vote)
5
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5
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switching to Nextiva was totally easy and painless process, they Handel it very professional and quick, thank you for such a good service and give peace of mind to our business.

easy setup, fast,and painless process
good quality of high speed internet is required
Yes

The actual service is terrific - Nextiva Review

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5
Average: 5 (1 vote)
5
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5
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5
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Average: 5 (1 vote)

I first started with nextiva as a user of their fax service. After a few months of everything going well I signed up for their phone service as well. Not only have each of my interactions been positive but the actual service is terrific. My highest form of praise must be given and they deserve it. I had a person help me with the setup of my service and switching to nextiva was not difficult. I recommend them to each of my advertising clients and the other businesses I deal with.

Stellar customer service and technology.
Don't have cons.
Yes

Nextiva Review - Very happy with the Nextiva phone plan

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5
Average: 5 (1 vote)
5
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5
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5
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5
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5
Average: 5 (1 vote)

My name is Casey and I have been very happy with the Nextiva phone plan. The price of the service is affordable and I've only kept my internet service with Time Warner. Since I work from home, Nextiva helps me organize my work phone calls from my personal. Great company. Couldn't be happier. 

Yes

My two years worth of experience with Nextiva.com have been amazing

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
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5
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5
Average: 5 (1 vote)

NEXTIVA.COM
My two years worth of experience with Nextiva.com have been amazing. Owning and operating a call center is a never ending challenge with employees, results and management. Since I moved my VOIP service to NEXTIVA.COM, the set up and execution process has been stress free while always providing the best in quality and customer service. Their hands on approach gives them an advantage today since many of the larger companies that have decided to save money by using voice automated support and disregard the frustration and wasted hold time of potential and current clients.
I would strongly recommend the professional assistance of Zak as your personal account executive and the first class leadership of his sales manager, Dave for ensuring that my call center can fulfill its outbound and inbound telemarketing needs. I have never experienced a team of experts that return emails within minutes and diligently work to resolve all requests with a follow up courtesy call. There may be many choices and options available, but I prefer the mom and pop approach that NEXTIVA.COM offers and I will gladly refer their solid company for all VOIP business and personal needs.
Richard Blank
CEO
Costa Rica’s Call Center

Excellent customer service for a modest price. Reliable connection and quality.
None.
Yes

Nextiva: superior service and support

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I spent the last 12 months as a VOIP customer of 8x8.  I was locked into a contract and without huge disconnect fees we were trapped.  The phones arrived and few weeks after having baby spiders hatched from inside the phones.  We were on the phone with there technical support weekly for 12 months.  Each time we were given a different story.  As a company who makes outbound calls to generate income we lost a lot customers and money due to the service outages we experienced with them.  I had to pay my employees while they sat and waited for the service issues to be resolved.  I had 9 lines with them and the monthly bill was crazy after the promo ended.  I was trying to downsize and save money after having a integrated T1. I switch to 8x8.  I was about to go back to copper lines from the local phone company due to my distaste with VOIP.  I was on vacation in Las Vegas and couldn't get in contact with my office.  I saw in my email that there was 45 missed calls that never rang to the office and went to voicemail. I immediately searched the web and found NEXTIVA.  My sales advisor Jeff made me feel that VOIP was still the way to go for my business.  I was given a risk free trial and within few days I had my equipment.  The setup was a breeze and got walked right thru.  The quality of service and support is superior.  We have not had any of the problems we experienced with our old provider.  I cannot express how grateful I am to Jeff and NEXTIVA for getting my business phone service back online 100% of the time.  They ported my numbers fast and without any delays.  I would highly recommend NEXTIVA to anyone who is looking for a VOIP system.  Not to mention they provide the customer with some of the best brands in hardware.
 
Sincerely
Andrew
 

Friendly Fast Sales Support Fast Setup Fast Porting of Existing Numbers
None
Yes

I Highly Recommend Nextiva

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
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5
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My experience with the Nextiva phone service has been very good. The price is good for the monthly service and practically everything has worked well. My primary reason for switching to them was because I moved into a new office and needed a phone system. I partially ignored all the features for the first few months but after the tax season rush I spent time learning about the features and how things work. Calls to my phone number now ring my cellular phone if I'm not at my desk and after that forward to my receptionist during business hours. The online control panel is good since it allows me to manage all aspects of my account. Without any doubts I would highly recommend Nextiva.

Yes

Nextiva: super deal

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4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

I have been VOIP user since 2002, Nextiva by far has exceeded my expecations. Customer Service and Technical support knowledge has been amazing and pricing is makes this pacakge a super deal. if you don't care about the useless futures that other VOIP service companies offer you (you pay the price for the serivces but never use them anyway) you should really consider Nextiva services,

Easy to use, Fast Setup, Good Voice Quality and Excellent Customer Service
For the price offered, none really
Yes

Nextiva Customr Review

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3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
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Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.4
Average: 2.4 (1 vote)

We decided to try out VoIP based on the press about savings and features over traditional phone providers.  This outfit (Nextiva) had 5-star reviews and seemed like they might be a good choice.  However, it turned out to be a bad experience.
Their salesperson started by assuring us that they could handle the phone configuration we had in mind (quite simple - Trixbox PBX with 2lines in to 5 internal phones).  However, as soon as we got hooked up we had nothing but problems from day 1.  They initialliy could not get our configuration to work.  They gave up on that and signed us up for their hosted plan.  But they then came back and tried to charge us more for using the hosted service.  We went back to the TrixBox which started working to some degree, but we soon found out that any little change made to the configuration required a change of some sort on their end.  It all ended when their support group came to the conclusion that they were a hosted provider and could not support a configuration such as this.
They were nice about it.  I did get calls and E-mails checking in to see how things were going.  They were just not very competent and did not seem to know what they were doing.
 

None really
Could not make a simple phone configuration work
No

The Nextiva voice over ip service has been a great option for us

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

The Nextiva voice over ip service has been a great option for us. I sell dental equipment and use a softphone for calling and receive everything on my cell phone. The good part is, everyone calls my business phone number, yet the calls ring to my cell phone.
I travel nearly every week for work and use the softphone to place calls. It runs off my computer and internet connection so I usually use the wireless at each hotel. I never purchased a desktop phone since it doesn't make sense for me. Plus the softphone is free. All in all the Nextiva has been good for my needs.

High Quality Voice Very Reliable Good Price
Yes

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Nextiva

Scottsdale, AZ
2005Year Founded
81%Recommend
178User Reviews
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Overall Rating

4.365
4.52
88%
85%
88%
86%
90%

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