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Nextiva Reviews

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Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

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Nextiva phone system reviews

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)

Prior to selecting Nextiva as our phone system provider, I setup test lines with a handful of hosted VOIP companies. As the CTO of a healthcare data solutions company, it was vital that I selected the best phone system for our offices. I spent an entire day for each phone system working on setting up and learning the systems. All in all, most companies shared similar features and prices.
Nextiva stood out from the rest when it came to call quality and helpfulness of the technical support agents. The latter is something I value, but at the end of the day the line quality was most important for me.
I can see that some aspects of these phone systems can be a bit challenging for a non-technical person. However once the phone system is setup and working, there's very little management required. The phones simply work, as phones should. To be frank, I've accessed the control panel interface no more than 3 times since February.
Having had experience with the Cisco 504G and Polycom 550 for our offices, I'd recommend the Polycom model phones. They've been robust and the handset call quality is slightly better with the Polycom phones. One caveat, the Polycom VOIP phones are pricey.
Without any sort of doubt or hesitation I'd recommend Nextiva. It was a great choice to select them as our phone system provider.

Read below.
Read below.
Yes

Nextiva: Best Deal

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5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Each person I've talked to has been kind and smart. I spent at least 2 months reading and learning about voice over ip phone system companies before I signed up with Nextiva. This gave me an advantage when speaking with each company and finding what's the best fit for me. Since my Allstate agency requires certain configurations,such as special after-hours calling. I made sure Nextiva can do and has done everthing I need. There are 5 people in my office and we live off of our phones. The fact that Nextiva made the switch from my Toshiba phones to theirs so easy, deserves this top notch review.

The best deal for a phone system. I shopped around, did research, read blogs, reviews, called companies and Nextiva has been the right choice. Considering how old and bad my old Toshiba phone system was, this has been a tremendous change for the better.
Nextiva was a tad bit more expensive than the other companies I considered. But I decided to move forward with them because they seemed (and are) the best. Having no contracts was a bonus, but the Nextiva phones cost about $4 more each month.
Yes

Nextiva: Phones Down Since Porting

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3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

We were ported to Nextiva 5 days ago;Nextiva did no testing done prior to the port;our phones have been down since the porting.;We can get to tier 1 support and they cannot transfer to Tier 2 support to resolve the problem;They will not cancel the port - so we are stuck with them for now. Beware

None that I can think of - no service since we joined them 5 days ago
no service since we joined them 5 days ago - very bad technical assistance
No

Nextiva: Great Choice

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

A great phone company. I've got 11 lines (and growing), Nextiva has been much better than ATT in every category. I switched companies to save money and it's proven to be a great choice.

Support is knowledgeable and helpful. I am saving $250 each month on the bill when compared to AT&T. Setup was easy (however the porting of my numbers took 3 weeks to complete) Features are powerful and abundant.
As mentioned above, porting took 3 weeks to complete. I don't believe Nextiva was at fault, AT&T has always been slow and not helpful. Phones can be pricy. I have their most expensive color screen phone and paid $300 for each. Model Cisco 525.
Yes

Nextiva: Top Notch

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Everything with Nextiva has been top notch, exceeding my expectations. I came off of using another major cable/phone with their digital voice manager. I didn't have any problems with them, I was just looking to save some money. Not only have I saved quite a bit by switching to Nextiva, but they've given my business some cool features that will upgrade my company's image and will help improve our customer service -- and for less than what I was paying before -- even after adding more lines. I love these guys. Call quality is perfect with no discernable impact on bandwidth. Customer service and aftercare has been flawless. I strongly reccomend them to any business looking to improve their communication technology and cut their costs.

call quality, customer service, after care, features, not a bandwidth hog
none
Yes

Nextiva: Going Smoothly

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4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4.2
Average: 4.2 (1 vote)

We have been using Nextiva for our customers SIP trunks for a year now. Things are going smoothly and the ability to get a human on the phone instantly when support is needed is invaluable. The vFAX service is a huge hit with our clients. The price to service is just amazing. Much better then eFax. 
No problems with sound quality at all. 
I would recommend them to anyone looking for a SIP trunk provider.

Easy to setup and quickly add trunk lines. Clear audio. vFax service is great!
User Portal could use a few more reporting / graphing features.
Yes

Nextiva: THE BEST

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

This has been a total success for me, from the first conversation that I had with my sales rep Mike to the tech support that resolved my problem in less than 3 min from start of the phone call to the end. I have been in the Sales world for 15+ years, and not once have ever had someone as knowledgeable and all around great as Mike. This company had my business from the very first call. Their price was the best, service exceptional, on time, called back when they promised, tech support was top notch and didn't treat you like they were staring at a screen, they actually engage you in conversation and make you feel like you are continuing to make the right choice using this service. I would and will recommend this company and service to anyone looking to use VOP phone systems.

This was SO easy and Quality is top notch
None
Yes

Nextiva: Best Customer Service

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I have been using Nextiva services for over two years.  I really like the sounds quality and pricing.  More importantly though, is when things go wrong, their customer service group is very knowlegeable, patient and responsive.  I have dealt with other VoIP providers and nothing compares to the professionalism and expertise of Nextiva's support staff.  And, they reside here in the US...yes, American jobs!  Their platform is feature rich and there isn't add on costs for the add on features.  I have 20 phones, 5 automated attendants and use advanced features, all for the same basic price.  I have to say that after expierencing three other VoIP providers, my BEST experience and excellent pricing is with Nextiva.

Customer service is by far the best of any VOIP provider that I have used. They are knowledgeable, responsive...and they speak ENGLISH! Yes, they are located here in the US! Sounds quality is very good and their platform is VERY flexible, I can do things unthinkable before.
With a platform so flexible, it comes at somewhat of a cost. It is complex and complicated and at times, making changes requires you to call and update configuration files instead of having those files update automatically. A minor inconvenience.
Yes

Nextiva: Inferior Service

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Average: 1 (1 vote)
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Average: 4 (1 vote)
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Average: 4 (1 vote)
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Average: 1 (1 vote)
2.4
Average: 2.4 (1 vote)

I thought the service was great for the first month.  I then received complaints from business associates that they kept hearing sounds as though I was hitting keys on my phone during the call and found it distracting and making it necessary for me to repeat myself frequently.  Undoubtedly, potential customers heard this and chose not to tell me how bad the connection was which certainly did not help the good impression I was trying to promote.  I spent 1 month not knowing about the problem and two months trying to resolve the issue with Nextiva.  I spent hours and hours on the phone with them. I replaced the modem with my cable company, replaced the Nextiva adapter, and purchased a new router from Nextiva.  I also had numerous technical adjustments maded from Nextiva.  I was probably told 5 times that the most recent solution effort would almost certainly resolve my problem.  One tech support person said the chances of his solution being successful was 99.5%. Nothing ever helped.
I finally had to give up and move on.  When I went with another provider (my cable company) I have had no voice issues, but found out that the number Nextiva provided me was not portable.  This caused me to have to spend money to redo my business cards and advertising materials.  Businesses who may decide at a later date to call me on the old number will not reach me.
Nextiva did not financially refund me what they should have. They charged me for 3 months of inferior voice quality.  They knew they were doing this for the last 2 months. The adapter I purchased and was then replaced was not refundable because I had the original adapter over 30 days.  I only had the replacement adapter for two weeks and it did not resolve the issue.  I am stuck with a $55 adapter plus shipping that never worked.  I paid $87 for a router from Nextiva that I was assured would resolve my issue.  After 5 phone calls, they finally gave me instructions for sending it back.  I will see if they refund the purchase price of the router as they told me they would.  I am still stuck with the paying the cost of delivery of this router and also the cost of sending it back.  I have spent over $250 for inferior Nextiva services that will not be refunded.  Obviously I also am out the cost of replacing all of my advertising materials due to the lack of portability of Nextiva's number.
Clearly many Nextiva customers are not having these technical issues.  Without these issues, I would be happy with their service.  If you go with them, just realize that if you have problems, they will not make it right.
 
 
 
 

Nextiva provides a very nice package of features at a very reasonable price. Customer service is friendly and easy to reach.
I had sound quality issues from day one. After 3 months, Nextiva never resolved the issue. I had to cancel the service. I found out that the number given to me was not portable. I am starting a new business and had to change my phone number, business cards and advertising to reflect a new number. Nextiva refund policy is VERY POOR! They accepted NO financial responsibility for providing me inferior service from day one.
No

Nextiva: Good not great

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4
Average: 4 (1 vote)
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Average: 3 (1 vote)
3
Average: 3 (1 vote)
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Average: 5 (1 vote)
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Average: 2 (1 vote)
3.4
Average: 3.4 (1 vote)

Good not great business service. Would recommend 8x8 over nextiva. I have used both. But feature rich (that part better than nextiva). Excellent control port and responsive system.

Great features. Real business set options
could not get system to work for me. though they give you a dedicated sales rep. I found them to be slow to respond.
No

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Nextiva

Scottsdale, AZ
2005Year Founded
76%Recommend
190User Reviews
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