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Nextiva Reviews

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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I would recommend Nextiva

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5
Average: 5 (1 vote)
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I read and relied on reviews before choosing Nextiva for my phone service. Having the service managed online has been useful. Their isn't much I can complain about. What I need to work, works. Customer service is helpful and fast. I would recommend Nextiva.

Controlling the phone service online and the good customer service.
Phones can get expensive. Over $100 each for good ones.
Yes

Nextiva: buggy system

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Yesterday, I had a mission critical fax to send while I was working in the field.  This what nextiva was designed for .  At 12:58 I uploaded my fax. 
Unbeknownst to me, Nextiva fax server went down for most of yestaerday.
My mission critical fax sat on their server until 9:57PM.  Needless to say I missed the deadline and lost the business.
A simply courtesy email could have easily saved the day.  But Nextiva's basic customer service startegy is to deny, then ignore then overbill.
Although the interface is easy to load and send faxes, their customer support and system realiability makes them a net liability rather then an asset.
I have taken the time to write this review based on the customer service agents promise that a supervisor would call back, and as I have te day off, I will continue to write reviews until said call back occurs. 

Nextiva has an easy fax interface
Their system is buggy and it goes down frequently. When their system goes down, they do not notify customers. Their billing system has double billed me on three seperate occassions, and customer service is a 10-12 minute wait consistently.
No

Nextiva: Very good overall service

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5
Average: 5 (1 vote)
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After switching from a local PBX to Nextiva not only did we realize a great cost savings we also got a better call quality and easier to manage system.  The ability to send calls to any cell phone after hours and to travel with our phones has become some of our favorite features.  It allows us to field calls from anywhere with an internet connection, or anywhere with cell reception.  We had some issues getting the system set up how we wanted at first but the customer service department helped us and gave us easy to read training materials to fix our issues.  Very good overall service that we have recommended to other businesses.

Very clear audio. Easy setup and nice web interface. Very responsive customer service and good customer education about their system.
Should have bought more expensive IP phones.
Yes

Nextiva Voip: Switching was simple

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5
Average: 5 (1 vote)
4
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4.8
Average: 4.8 (1 vote)

Once my phone numbers transferred to the Nextiva phone system there were no more issues and I became free from Qwest. I would rate them 5 stars for every category here, but with free services like Skype and Google I would say Nextiva is not the cheapest service option. But for the amount I pay each month it is a great deal that I am satisfied with.

Switching was simple, service dept. is useful, lots of features
Price is not the cheapest and the process of moving my numbers took longer than expected. The transfer felt like Qwest was holding my numbers hostage. Everything worked out after almost a month.
Yes

I have been satisfied with Nextiva

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5
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I have been a Nextiva customer for almost two years. While my experience with Nextiva as a phone company may be unique, I would like to share my views. I graduated from Penn with a degree in psychology in 2008 and after a year of research and fieldwork, I opened my own practice in Los Angeles. When I was researching for phone companies, my options were to go with Time Warner Cable or a voice over ip company. I spent a week looking into providers and chose Vonage. Voice over ip was and is the right way to go. Vonage looked good and was the most affordable option.
After my first month with Vonage being filled with calls to their support helpline and no progress being made, I decided to get my money back and search for other providers. Vonage continuously blamed Time Warner and Time Warner would blame Vonage. It felt like I spent more time dealing with the phone problems than on my business. Since nearly every office in my building was using Time Warner, I assumed that the issue was on Vonage's end. My second round of research for a new phone company introduced me to Nextiva. The person I worked with to establish my service, Albert, was knowledgable. Since the process of moving phone numbers from one phone company to another took 2 weeks, I decided to lose the number I got from Vonage. I ended up getting a local 310 number with a toll free and fax line from Nextiva for $30 each month. Since voice over IP phones were priced at over $150 I purchased an adapter by Linksys that had the same functionality as the one from Vonage. The same day I received the adapter (which I bought on Amazon) I called Nextiva for setup assistance. If I recall correctly the call took less than 20 minutes and I was setup perfectly. My Nextiva line has been clear without any drops since my first day.
I moved to a new office last October as well as added 2 employees and a partner. Prior to the move I purchased Polycom IP phones directly from Nextiva and added the new lines to the phone system.
Every call and interaction I've had with Nextiva has been pleasant. Everyone has been courteous and helpful. There may not be a cookie cutter phone system or "one size fits all" phone company for every business but I have been satisfied with Nextiva and would recommend everyone I know to use them.

Helpful people with a good phone service/ Everything works/ Price is low
No cons
Yes

Worst Business Manners

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2.2
Average: 2.2 (1 vote)

 

I had high hopes for this VOIP after reading the great reviews. However, buyer beware!  Once you sign the contract the service quality immediately depreciates. 

 First of all, I could never get a hold of my original sales rep to place the order for my phones.  Due to his lack of support, I barely was able to set up my phones in time before the numbers were ported and mind you this takes 2-4 weeks.  Setting up the Polycom phones is very easy.  You can even find instructions online and do this without a tech.  Their level one techs are not bad.  Very pleasant for the most part and I did deal with many if not all of them. 

Tier 2 techs (for when you have major issues), good luck.  Just dont even bother waiting for them to contact you back.  They pushed my issue regarding a panasonic phone as "unfixable" and a problem with MY internet.  after 3 weeks of incredibly frustrating attempts to find someone at Nextiva willing to help, one special level one tech figured out the problem.  THEIR coding was wrong.  And it was such a small and minor fix to get this line working. 

After my second attempt and now pretty furious email, a supervisor finally contacted me to apologize for the issues.  (this is before the situation was resolved).  He assured me they would assist me and compensate me after the issue was resolved.  Now?  His email doesnt work, the sales reps email doesnt work, no replies from billing (just to get a copy of an invoice for phones ordered that they never forwarded to me), and no replies from the general [email protected], [email protected], and [email protected] email's. 

Seriously I have never NEVER dealt with a company so unorganized, and with such a large lack of respect for even just decent customer service.  If you are lucky and have no problems setting up, they are ok.  Otherwise, although they do not outsource, boy, they are no help. 

 

By the way, note that when they port your fax number, you WILL have down time.  You have to contact them when your fax number is ported so they can make changes.  And yes, they fail to tell you this beforehand.
 

Great sales team to get you hooked in, but they disappear immediately after you sign.
Tier TWO techs are impossible with the worst business customer service I can even imagine.
No

Nextiva: their people seemed to be the most knowledgeable

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This service has been nearly perfect from the start. While Nextiva is the only voip company I have used for my office, I did shop around before choosing them. Their people seemed to be the most knowledgeable and that was my main reason for going with them. The price is much cheaper than most of the options out there. If you use them, I recommend trying the voicemail to email service. It's free and works on my iphone.

Yes

Nextiva does it right and they dont cut any corners

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Talk about an all american Company that is hands on with their clients. No mickey mouse customer care service departments that cant speak english like the past Voip companies I was with...Nextiva does it right and they dont cut any corners. Ive been with them for a period of 3 years now and have had nothing but the best of quality. My staff is more than happy with them and so am I.
I have had experiance with 2 other Voip companies and it can be a nightmare. If anyone is deciding between picking the right Voip, let this review be your break point to chose Nextiva.
 
Ryan R.

Reliability, Quality, and Service...... They made it as easy as 1 2 3.
None
Yes

HIGHLY recommend Nextiva

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5
Average: 5 (1 vote)
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After being with several different VOIP companies throughout the years, I luckily discovered Nextiva and have been with for the past 2 years. Their system and service is really geared towards any small or large business. We have a customer service dept and sales dept all which run off Nextiva's system. I would HIGHLY recommend Nextiva to anyone looking for a reliable VOIP Company.

Great Customer Service and Support. Many features to take advantage of on their systems and an easy to use back end for admins.
None!
Yes

Re: Nextiva - Setting the system up was easy

user_review
5
Average: 5 (1 vote)
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The people I have dealt with over the phone at Nextiva have all been great and very helpful. Setting the system up was easy. After my initial setup call I have not had an urgent need for help and everything works well with the phone system. AT&T should take a page from their book. No contract and good pricing.

Installation was easy. I use Nextiva as the primary line for my company.
Yes

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Nextiva

Scottsdale, AZ
2005Year Founded
81%Recommend
178User Reviews
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Overall Rating

4.365
4.52
88%
85%
88%
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