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Nextiva Reviews

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Phone and fax service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Nextiva is deserving of 5 stars as I've been a customer for a year without any major complaints. The service has always been on and working right. I hope my pros above do a good job of sharing my view. Having Nextiva for phone and fax service has been great.
Sincerely,
Rebekah
(a Nextiva customer for many years to come)

Able to connect anywhere. Calls come calls to my cellphone anywhere I am in the world. Faxes get sent to my email inbox. Voicemail messages come into my email and I can check them via the attachment file. I've been able to block numbers that I don't want calling me. Customer service is always helpful. A great example of what customer service for telephone companies should be like these days. International calling rates are lower than my previous provider. Most countries I dial are 1 to 2 cents per minute. I've been able to make and receive phone calls via a soft phone on my computer. I prefer having the ability to change settings from the online portal and use it on occasion.
The interface can use a 2.0 facelift. I can only pay with credit card, PayPal is not an option.
Yes

Phone System with Nextiva

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I would recommend Nextiva. The fact that customer service is helpful and friendly, they're made my experience positive. I shopped around before signing up with them and in my first few months with the service, I'd say they exceed any other phone company (in every category). While I wrote a few cons about Nextiva, none of these are problems I'd really consider significant. The five star ratings I've given are well deserved.
Please note that I've been a Nextiva client since the beginning of this summer, so my experience may not be as thorough as others. Yet, if this type of service continues I will surely use their phone system for many years to come and gladly recommend everyone I know to them.

The telephone customer service is helpful and quick to answer the phone. The phone system is great once it's setup. Pricing is low and fair. International calling rates are charged per minute and low. Features such as getting calls forwarded to my iPhone.
Purchasing phones in order to use the service. I couldn't use my Avaya phones with them. Each phone was $100, which can add up. Getting setup on your own is somewhat of a challenge. I consider myself tech savvy, but had to call support in order to get started. As I mentioned above, the customer service is helpful. I'd consider this a small point. Nextiva deserves 5 stars for all the categories above but I'd rate them 4 for the setup. My setup call took approximately one hour. There's no on-site technician service. All help requires a phone call to their customer service department.
Yes

Lost half my calls

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I lost half my calls for four months, they tried to help but I had to educate their staff on some of the finer points of VoIP and Asterisk usage, they were pretty uneducated and never fixed anything. I switched to them because I wanted phone support, and I have since moved to Sipstation, which saved me a lot of money per month and works much better.

Friendly (but useless) support
I lost about 50% of my phone calls for 4 months! The customer support is friendly but NEVER resolved ANYTHING and NEVER returns calls or FIXES ANYTHING.
No

Nextiva phone system reviews

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Prior to selecting Nextiva as our phone system provider, I setup test lines with a handful of hosted VOIP companies. As the CTO of a healthcare data solutions company, it was vital that I selected the best phone system for our offices. I spent an entire day for each phone system working on setting up and learning the systems. All in all, most companies shared similar features and prices.
Nextiva stood out from the rest when it came to call quality and helpfulness of the technical support agents. The latter is something I value, but at the end of the day the line quality was most important for me.
I can see that some aspects of these phone systems can be a bit challenging for a non-technical person. However once the phone system is setup and working, there's very little management required. The phones simply work, as phones should. To be frank, I've accessed the control panel interface no more than 3 times since February.
Having had experience with the Cisco 504G and Polycom 550 for our offices, I'd recommend the Polycom model phones. They've been robust and the handset call quality is slightly better with the Polycom phones. One caveat, the Polycom VOIP phones are pricey.
Without any sort of doubt or hesitation I'd recommend Nextiva. It was a great choice to select them as our phone system provider.

Read below.
Read below.
Yes

Nextiva: Best Deal

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Each person I've talked to has been kind and smart. I spent at least 2 months reading and learning about voice over ip phone system companies before I signed up with Nextiva. This gave me an advantage when speaking with each company and finding what's the best fit for me. Since my Allstate agency requires certain configurations,such as special after-hours calling. I made sure Nextiva can do and has done everthing I need. There are 5 people in my office and we live off of our phones. The fact that Nextiva made the switch from my Toshiba phones to theirs so easy, deserves this top notch review.

The best deal for a phone system. I shopped around, did research, read blogs, reviews, called companies and Nextiva has been the right choice. Considering how old and bad my old Toshiba phone system was, this has been a tremendous change for the better.
Nextiva was a tad bit more expensive than the other companies I considered. But I decided to move forward with them because they seemed (and are) the best. Having no contracts was a bonus, but the Nextiva phones cost about $4 more each month.
Yes

Nextiva: Phones Down Since Porting

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

We were ported to Nextiva 5 days ago;Nextiva did no testing done prior to the port;our phones have been down since the porting.;We can get to tier 1 support and they cannot transfer to Tier 2 support to resolve the problem;They will not cancel the port - so we are stuck with them for now. Beware

None that I can think of - no service since we joined them 5 days ago
no service since we joined them 5 days ago - very bad technical assistance
No

Nextiva: Great Choice

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

A great phone company. I've got 11 lines (and growing), Nextiva has been much better than ATT in every category. I switched companies to save money and it's proven to be a great choice.

Support is knowledgeable and helpful. I am saving $250 each month on the bill when compared to AT&T. Setup was easy (however the porting of my numbers took 3 weeks to complete) Features are powerful and abundant.
As mentioned above, porting took 3 weeks to complete. I don't believe Nextiva was at fault, AT&T has always been slow and not helpful. Phones can be pricy. I have their most expensive color screen phone and paid $300 for each. Model Cisco 525.
Yes

Nextiva: Top Notch

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Everything with Nextiva has been top notch, exceeding my expectations. I came off of using another major cable/phone with their digital voice manager. I didn't have any problems with them, I was just looking to save some money. Not only have I saved quite a bit by switching to Nextiva, but they've given my business some cool features that will upgrade my company's image and will help improve our customer service -- and for less than what I was paying before -- even after adding more lines. I love these guys. Call quality is perfect with no discernable impact on bandwidth. Customer service and aftercare has been flawless. I strongly reccomend them to any business looking to improve their communication technology and cut their costs.

call quality, customer service, after care, features, not a bandwidth hog
none
Yes

Nextiva: Going Smoothly

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4.2
Average: 4.2 (1 vote)

We have been using Nextiva for our customers SIP trunks for a year now. Things are going smoothly and the ability to get a human on the phone instantly when support is needed is invaluable. The vFAX service is a huge hit with our clients. The price to service is just amazing. Much better then eFax. 
No problems with sound quality at all. 
I would recommend them to anyone looking for a SIP trunk provider.

Easy to setup and quickly add trunk lines. Clear audio. vFax service is great!
User Portal could use a few more reporting / graphing features.
Yes

Nextiva: THE BEST

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

This has been a total success for me, from the first conversation that I had with my sales rep Mike to the tech support that resolved my problem in less than 3 min from start of the phone call to the end. I have been in the Sales world for 15+ years, and not once have ever had someone as knowledgeable and all around great as Mike. This company had my business from the very first call. Their price was the best, service exceptional, on time, called back when they promised, tech support was top notch and didn't treat you like they were staring at a screen, they actually engage you in conversation and make you feel like you are continuing to make the right choice using this service. I would and will recommend this company and service to anyone looking to use VOP phone systems.

This was SO easy and Quality is top notch
None
Yes

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Nextiva

Scottsdale, AZ
2005Year Founded
79%Recommend
183User Reviews
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Overall Rating

4.273
4.43
86%
84%
86%
84%
88%

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