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Nextiva Reviews

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Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Worst VOIP Service Ever!

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4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2.4
Average: 2.4 (1 vote)

From the beginning there were problems. Porting and set-up took weeks due to incompetent Nextiva employees. Have been with them for 2+ years and have had recurring problems with dropped calls. Technical support is horrid! As a non-technical person, I was suggesting options to technicians. (They should offer me a job!) My latest issue was with dropped calls on my 800 number. Nextiva refuses to take responsibility for the problem and has charged me for over a month of dropped calls to my 800 number. They put me on hold for minutes at a time (on my cell phone, no less!), do not return calls and are generally incompetent! I am finally biting the bullet and am going to drop them. Can anyone recommend a good business VOIP service for my business?
AVOID THIS COMPANY LIKE THE PLAGUE!

Lots of features if you can get anything to work!
Dropped calls. Poor technical support. Overpriced for the aggravation caused trying to resolve problems with service.
No

Nextiva

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I've never written about a company before online, but after using Nextiva for 2 months I feel compelled to make sure my contacts with them are displayed. Each person I've worked with has shown patience, technical product knowledge, and real customer care. I appreciate companies like Nextiva, they're the epitome of excellent customer service.

Yes

Nextiva during Sandy

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Taking a look back at what my office and I went through during Sandy, I'd like to share how valuable Nextiva was during the tough time. They deserve 5 stars across the board.
I'm an attorney and have clients throughout the Northeast as well as in California. Having lost power, gas, Internet, and lots of other things, my home and office phones stopped working. As soon as I noticed this, I called Nextiva and they recorded a special message for callers to our main office phone, letting them know about Sandy and what was going on. They also forwarded our direct line numbers to cell phones, so when people needed to reach us directly, they were able to. This was a huge relief and our calls weren't going to busy signals. No other service I have for my company was as smooth and helpful as Nextiva.

None
Yes

Save

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

A great phone service. The setup was simple and I've been very happy with my selection of Nextiva. Customer service is top of the line.

Quick setup Helpful customer service Easy system to manage Affordable
Nothing negative to say
Yes

Good phones

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

-I used reviews and phone calls to each company in order to make my choice on who to use for my body shop phones. Make sure to buy the phones from them. I don't know how it would be if I bought them from Amazon or someplace else, but I do know that when I got Nextiva all I had to do was plug my phone into the Internet walls and they started working. Like I said above, the internet service made a big difference for me. Clear was not a good option and because it was a wireless connection, the line would cut out sometimes. Now with Cox everything is much better. The technical service people from Nextiva have always been good to speak with too.

-It was easy for me to make the switch and it's been worthwhile.
-When I started Nextiva I had Clear for my Internet service. The quality wasn't good, calls would be choppy and sound weird so I had to switch internet services. As soon as I started using Cox everything has been better. The internet company made a big difference.
Yes

Huge Mistake!!

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2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

Of all the decisions we've made for our small business in the seven years we've been operating, Nextiva was by far and away the most regretful and damaging. If I found a genie in a bottle, I would have only one wish: That I had never heard of Nextiva! We could NEVER in a million years recommend Nextiva.

Technical support is here in the United States and they pick up the phone quickly. Also, the representatives mean well.
Technical support personnel often provide an incorrect answer and will send us down the wrong road to resolution. I sometimes need to speak to several representatives before obtaining the correct answer. If you happen to get a representative who is knowledgeable and can resolve an issue, great. If not, you're in for a rough go. We have experienced numerous dropped calls in which customers either could not get through to us or the call would go dead during a conversation. In many instances, a customer would have to call back two or three times before getting through. It took Nextiva over a year to resolve our problem (we hope!), and we were told that the problem was with the service providers they use. I have probably logged a hundred hours on the phone (no exaggeration!) with Nextiva technical support personnel over the past year. It has been a horror show!!!
No

Nextiva client for 2 months

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I purchased Nextiva in August for a new business I was launching. After purchasing 5 phones and numbers, I promptly received the items and would get phone calls and emails from them...checking in to see how my service was and if there was anything they could be of help with. A few weeks after signing up, my partners and I decided not to move forward with the business. Therefore we had no use of the phones and phone lines. After being charged by Nextiva for two months of service, I remembered that I needed to cancel. I called Nextiva this past Friday to cancel service and the lady I spoke with was helpful, understanding, and effective. Even though I was significantly out of the 30 day cancellation window, she recognized that I had not used any of the service and offered to refund all charges. This in itself is deserving of this review and I feel like this is something not many companies would do for a customer. Getting all my money back is nice but it's about the principle, no other vendor I've dealt with for establishing this business has or would do the same thing as Nextiva did. This was beyond ethical and as a business owner I appreciate seeing this.

Customer oriented Ethical Fair Quick to help and answer calls
Yes

Phone and fax service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Nextiva is deserving of 5 stars as I've been a customer for a year without any major complaints. The service has always been on and working right. I hope my pros above do a good job of sharing my view. Having Nextiva for phone and fax service has been great.
Sincerely,
Rebekah
(a Nextiva customer for many years to come)

Able to connect anywhere. Calls come calls to my cellphone anywhere I am in the world. Faxes get sent to my email inbox. Voicemail messages come into my email and I can check them via the attachment file. I've been able to block numbers that I don't want calling me. Customer service is always helpful. A great example of what customer service for telephone companies should be like these days. International calling rates are lower than my previous provider. Most countries I dial are 1 to 2 cents per minute. I've been able to make and receive phone calls via a soft phone on my computer. I prefer having the ability to change settings from the online portal and use it on occasion.
The interface can use a 2.0 facelift. I can only pay with credit card, PayPal is not an option.
Yes

Phone System with Nextiva

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I would recommend Nextiva. The fact that customer service is helpful and friendly, they're made my experience positive. I shopped around before signing up with them and in my first few months with the service, I'd say they exceed any other phone company (in every category). While I wrote a few cons about Nextiva, none of these are problems I'd really consider significant. The five star ratings I've given are well deserved.
Please note that I've been a Nextiva client since the beginning of this summer, so my experience may not be as thorough as others. Yet, if this type of service continues I will surely use their phone system for many years to come and gladly recommend everyone I know to them.

The telephone customer service is helpful and quick to answer the phone. The phone system is great once it's setup. Pricing is low and fair. International calling rates are charged per minute and low. Features such as getting calls forwarded to my iPhone.
Purchasing phones in order to use the service. I couldn't use my Avaya phones with them. Each phone was $100, which can add up. Getting setup on your own is somewhat of a challenge. I consider myself tech savvy, but had to call support in order to get started. As I mentioned above, the customer service is helpful. I'd consider this a small point. Nextiva deserves 5 stars for all the categories above but I'd rate them 4 for the setup. My setup call took approximately one hour. There's no on-site technician service. All help requires a phone call to their customer service department.
Yes

Lost half my calls

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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I lost half my calls for four months, they tried to help but I had to educate their staff on some of the finer points of VoIP and Asterisk usage, they were pretty uneducated and never fixed anything. I switched to them because I wanted phone support, and I have since moved to Sipstation, which saved me a lot of money per month and works much better.

Friendly (but useless) support
I lost about 50% of my phone calls for 4 months! The customer support is friendly but NEVER resolved ANYTHING and NEVER returns calls or FIXES ANYTHING.
No

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Nextiva

Scottsdale, AZ
2005Year Founded
76%Recommend
190User Reviews
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Overall Rating

4.1525
4.33
84%
82%
84%
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86%

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