close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

Nextiva Reviews

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Fan

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I won't consider the idea of switching back to Verizon. Nextiva has been great in nearly every capacity and my phones finally work better than ever before.

Customer service, features, and price are why I chose them and why I'm with them.
The account portal online isn't something I use regularly but when I do, I need assistance from customer service by calling them.
Yes

Nextiva for Ranjan & Khan

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

If you are using or considering to go with Nextiva, make sure to call their support and spend time learning about what the system can do. It's more than just basic phone service and it's able to do many different things. I've created different settings for different groups and departments at my office. Their customer service is the best.

Customer service: Bar none the best customer service I've received from a company. Features: Tons of them and the phones do a lot. Call customer service to learn about the phones. Price: I pay $30/line after tax. I was paying $65 before I switched.
No new 800 numbers. In order to get 800 I had to buy them online. Nextiva only had 888,877,866, etc.
Yes

My clients and I use Nextiva

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I'm an IT director and serve as a consultant on my off time for local companies. Throughout my career I've implemented on-premise PBX phone systems and supported my clients when they were in need. As I've moved many systems and processes to hosted environments, I decided to consider hosted phone systems earlier this year. After researching platforms and service providers, I made the choice to recommend Nextiva after testing them. The technology they have is impressive, twitter support is rock solid, and flat out the features out perform what I was getting out of Shoretel and other premise based systems. One advantage of Nextiva has been the call reporting tools. I'm able to retrieve important calling data for my clients and they use this to manage employees. But most importantly, Nextiva provides the support and houses all the technology. The customer service engineers have always been quick and smart. Again, I can't express how helpful the support via twitter has been. My posts get replied to quickly. Nextiva and hosted technology as a whole is the way to go.

Yes

Worst VOIP Service Ever!

user_review
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2.4
Average: 2.4 (1 vote)

From the beginning there were problems. Porting and set-up took weeks due to incompetent Nextiva employees. Have been with them for 2+ years and have had recurring problems with dropped calls. Technical support is horrid! As a non-technical person, I was suggesting options to technicians. (They should offer me a job!) My latest issue was with dropped calls on my 800 number. Nextiva refuses to take responsibility for the problem and has charged me for over a month of dropped calls to my 800 number. They put me on hold for minutes at a time (on my cell phone, no less!), do not return calls and are generally incompetent! I am finally biting the bullet and am going to drop them. Can anyone recommend a good business VOIP service for my business?
AVOID THIS COMPANY LIKE THE PLAGUE!

Lots of features if you can get anything to work!
Dropped calls. Poor technical support. Overpriced for the aggravation caused trying to resolve problems with service.
No

Nextiva

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I've never written about a company before online, but after using Nextiva for 2 months I feel compelled to make sure my contacts with them are displayed. Each person I've worked with has shown patience, technical product knowledge, and real customer care. I appreciate companies like Nextiva, they're the epitome of excellent customer service.

Yes

Nextiva during Sandy

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Taking a look back at what my office and I went through during Sandy, I'd like to share how valuable Nextiva was during the tough time. They deserve 5 stars across the board.
I'm an attorney and have clients throughout the Northeast as well as in California. Having lost power, gas, Internet, and lots of other things, my home and office phones stopped working. As soon as I noticed this, I called Nextiva and they recorded a special message for callers to our main office phone, letting them know about Sandy and what was going on. They also forwarded our direct line numbers to cell phones, so when people needed to reach us directly, they were able to. This was a huge relief and our calls weren't going to busy signals. No other service I have for my company was as smooth and helpful as Nextiva.

None
Yes

Save

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

A great phone service. The setup was simple and I've been very happy with my selection of Nextiva. Customer service is top of the line.

Quick setup Helpful customer service Easy system to manage Affordable
Nothing negative to say
Yes

Good phones

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

-I used reviews and phone calls to each company in order to make my choice on who to use for my body shop phones. Make sure to buy the phones from them. I don't know how it would be if I bought them from Amazon or someplace else, but I do know that when I got Nextiva all I had to do was plug my phone into the Internet walls and they started working. Like I said above, the internet service made a big difference for me. Clear was not a good option and because it was a wireless connection, the line would cut out sometimes. Now with Cox everything is much better. The technical service people from Nextiva have always been good to speak with too.

-It was easy for me to make the switch and it's been worthwhile.
-When I started Nextiva I had Clear for my Internet service. The quality wasn't good, calls would be choppy and sound weird so I had to switch internet services. As soon as I started using Cox everything has been better. The internet company made a big difference.
Yes

Huge Mistake!!

user_review
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

Of all the decisions we've made for our small business in the seven years we've been operating, Nextiva was by far and away the most regretful and damaging. If I found a genie in a bottle, I would have only one wish: That I had never heard of Nextiva! We could NEVER in a million years recommend Nextiva.

Technical support is here in the United States and they pick up the phone quickly. Also, the representatives mean well.
Technical support personnel often provide an incorrect answer and will send us down the wrong road to resolution. I sometimes need to speak to several representatives before obtaining the correct answer. If you happen to get a representative who is knowledgeable and can resolve an issue, great. If not, you're in for a rough go. We have experienced numerous dropped calls in which customers either could not get through to us or the call would go dead during a conversation. In many instances, a customer would have to call back two or three times before getting through. It took Nextiva over a year to resolve our problem (we hope!), and we were told that the problem was with the service providers they use. I have probably logged a hundred hours on the phone (no exaggeration!) with Nextiva technical support personnel over the past year. It has been a horror show!!!
No

Nextiva client for 2 months

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I purchased Nextiva in August for a new business I was launching. After purchasing 5 phones and numbers, I promptly received the items and would get phone calls and emails from them...checking in to see how my service was and if there was anything they could be of help with. A few weeks after signing up, my partners and I decided not to move forward with the business. Therefore we had no use of the phones and phone lines. After being charged by Nextiva for two months of service, I remembered that I needed to cancel. I called Nextiva this past Friday to cancel service and the lady I spoke with was helpful, understanding, and effective. Even though I was significantly out of the 30 day cancellation window, she recognized that I had not used any of the service and offered to refund all charges. This in itself is deserving of this review and I feel like this is something not many companies would do for a customer. Getting all my money back is nice but it's about the principle, no other vendor I've dealt with for establishing this business has or would do the same thing as Nextiva did. This was beyond ethical and as a business owner I appreciate seeing this.

Customer oriented Ethical Fair Quick to help and answer calls
Yes

Pages

Nextiva

Scottsdale, AZ
2005Year Founded
79%Recommend
183User Reviews
Get Quote

Overall Rating

4.273
4.43
86%
84%
86%
84%
88%

Service Locations

Recent Reviews

nextiva logo
1
Nextiva

Service is not what they claimed. Prices went up dramatically after we added lines, nothing they promised. They are way overpriced and when I tried...

February 9th, 2020 - sambanning
magicJack logo
3
magicJack

Magic jack call blocking has never worked. I have added telephone numbers to the call blocking list, and the telephone numbers are not blocked.

February 7th, 2020 - earnestl

Most Recent Blog Posts

VoLTE VoIP
What is VoLTE and How Is It Different from VoIP?

Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...

Jan 07, 2020
employee using mobile phone for international call
5 Best VoIP Service Providers for Low-Cost Internationa...

Have you ever cut a long distance or international phone conversation short with either a client or a remote employee because you were worried about racking up a hefty phone bill? If you frequently...

Jan 03, 2020