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Nextiva Reviews

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Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Getting sick of service outages in the middle of the day Nextiva

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IF they could make it more reliable I would stay with them. I am currently in the process of finding a new provider as I know (because I spoke to the customers) that we lost business because of one of their outages. When someone wants to buy and they try to call you and your phones don't ring from your side or the customers (just nothing, not even a message saying there is a problem) the customer loses faith in you.
It's really sad because I like their service but we are a new business and every sale counts. I know there can be problems but a 6 hour outage in the middle of the day on a weekday is not exceptable. If it was only once I could accept it but it has happened 3-4 times over the past year we have had the service.
Again it's really a shame because they could be a top knotch provider if they could stay up and running. Great features and great price but poor reliability.

Excellent features which are almost all available in your control panel. Very inexpensive for what you get (especially the auto attendent) compared to other companies. The quality of the equipment and sound is good.
Way too many outages. It's usually once every 60-90 days you lose your phone system completely for 3-6 hours in the middle of the day. I don't know what type of business can afford to lose their phone system in the middle of the day but we are not one.
No

Nextiva is much better than what we had before

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5
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My firm bills by the hour and having acces to voicemails and call logs is critical. I switched phone system companies because my last phone system would randomly reboot and it would result in clearing all of our data. This meant all of my call history information and voicemail messages would be cleared. Beyond how Nextiva is just better in every way, it's been a breath of fresh air to have my voicemail and call logs secure.

Voicemails and call logs are always available since the phone system is hosted. We don't manage or worry about the phones anymore.
Yes

Nextiva is the model

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Nextiva is the model other phone companies should follow. Every person I've spoken to at Nextiva has been helpful and patient. I've had my fair share of disappointing experiences from phone companies but with Nextiva I've only been impressed. The way I see it is that they're real people. The closest comparison I can make of a company that rocks as much as they do is Zappos.

Yes

Nextiva

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My phone service works well and there isn't much else to say about it. Each time I need assistance they help me.
The support is very good.

Yes

Phone Services

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Average: 4.8 (1 vote)

I'm a two year customer with 9 desk phones and one in our conference room. When I got Nextiva to start, we only had one phone and signed up because the price was low. Fast forward three years and I'm using more features and happy with the service. I love it.

Customer service has been good. The features that come with the phone plan are plenty and useful. Just works.
Nothing
Yes

Nextiva Phones

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It's an excellent service for my business. Getting unlimited calling with the features they have is great. I pay less with Nextiva and get more out of it. I run business phone calls from my office, home and cell now.

Yes

One year review of Nextiva

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The features are vast and took us a while to understand. Coming from an analog environment was a transition that took about 3 weeks to fully complete. This included porting numbers, educating employees on the phone system and new internet faxing, getting the phones installed and making sure everything was the way we needed it. The technical support is what deserves the most praise, every person has been quick, kind and knowledgeable.

Audio quality and reliability has been great. Using Nextiva for phone and fax lines, both are better than what we had before. This was our first "cloud" element, we now have our online data backed up in the cloud as well as our email and website. Technical support has been helpful each time we've contacted them, including twitter.
The features are vast and took us a while to Transferring our phone numbers took 3 weeks to complete. While there was no down time, it would have been preferred to see it complete faster.
Yes

Fan

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I won't consider the idea of switching back to Verizon. Nextiva has been great in nearly every capacity and my phones finally work better than ever before.

Customer service, features, and price are why I chose them and why I'm with them.
The account portal online isn't something I use regularly but when I do, I need assistance from customer service by calling them.
Yes

Nextiva for Ranjan & Khan

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5
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If you are using or considering to go with Nextiva, make sure to call their support and spend time learning about what the system can do. It's more than just basic phone service and it's able to do many different things. I've created different settings for different groups and departments at my office. Their customer service is the best.

Customer service: Bar none the best customer service I've received from a company. Features: Tons of them and the phones do a lot. Call customer service to learn about the phones. Price: I pay $30/line after tax. I was paying $65 before I switched.
No new 800 numbers. In order to get 800 I had to buy them online. Nextiva only had 888,877,866, etc.
Yes

My clients and I use Nextiva

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5
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I'm an IT director and serve as a consultant on my off time for local companies. Throughout my career I've implemented on-premise PBX phone systems and supported my clients when they were in need. As I've moved many systems and processes to hosted environments, I decided to consider hosted phone systems earlier this year. After researching platforms and service providers, I made the choice to recommend Nextiva after testing them. The technology they have is impressive, twitter support is rock solid, and flat out the features out perform what I was getting out of Shoretel and other premise based systems. One advantage of Nextiva has been the call reporting tools. I'm able to retrieve important calling data for my clients and they use this to manage employees. But most importantly, Nextiva provides the support and houses all the technology. The customer service engineers have always been quick and smart. Again, I can't express how helpful the support via twitter has been. My posts get replied to quickly. Nextiva and hosted technology as a whole is the way to go.

Yes

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Nextiva

Scottsdale, AZ
2005Year Founded
76%Recommend
190User Reviews
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