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Nextiva Reviews

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service. Use the banner above to visit their website and get custom pricing.

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Excellent Customer Support & Service at Nextiva!

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5
Average: 5 (1 vote)
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The transition from regular telephone system to VoIP was a big step for our real estate company. We wanted a service that saves us money without compromising on quality. Also, most of us are not technology geeks and waned something easy to set up and use. We feel that signing up with Nextiva was a wise decision because they have not only saved us money, but provided us tons of useful features that are not available with regular phone systems. We are very happy with their service. Highly recommended!

Saved a ton of money!
None.
Yes

They are one of the few companies that you can trust.

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As a small media company, we were looking for a business communication service that fits our tight budget. Right now, Nextiva is an important part of our everyday operations be it receiving faxes, booking hotels, or scheduling interviews. What makes things even more useful for us is that all these services are available regardless of our presence in the office. All these services are easy to use, and backed up by a proactive support team. Thanks a lot, Nextiva!

price is great and no hidden fees. very reliable. We have had 100% uptime in the last 12 months.
I have nothing bad to say..
Yes

WORST NEXTIVA REVIEW

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I don't usually write negative reviews, however I felt impelled to let other potential users know what had occurred. I was using Vocalocity hosted service for the past couple years and looking to reduced my monthly cost. Nextiva sold me on their prices and 30 days money back guarantee. I signed up for their service on August 29, 2013. Throughout the setup process, the sales rep Andy Hu had to keep adding additional services increasing the monthly cost. (The services he kept adding were basic service that is included with Vocalocity.) By September 27, 2013 they still have not completed provisioning my account, therefore the switch wasn't completed. After almost a month and countless hours, I called into Nextiva to cancel my because the 30 days guarantee was coming up and I never got a chance to use the phone because their "on board training team" wasn't finished setting up the account. Keep in mind, I only had 20 users and it took nearly a month for the setup. During my call to cancel, their manager got on the phone and explained that he would extend the guarantee cancellation with money back for another month because he knew that the service has been used yet. Based on the supervisor's promise, I agreed to continue letting the "on board trainer" finish the account setup. Ian Buchanan, the on board tech,completed the set up approximately a week late. It was the worst decision I've ever made. All my incoming calls were sent to no where. I've lost so much money because of this. I emailed Ian and was finally corrected. A couple days later, the entire phone system went down and again lost profit because of this. Their technical support determined that their system did an upgrade but didnt copy the information over to the new system therefore my system was down. The final straw to cancel again was my toll free numbers were not working. They refused to issued the refund because they said I "used too many minutes"

Price if you needed basic hosted service.
phone went down 4 times for different reason within a month. Horrible user interface. Their support has to pretty much do all configuring.
No

Awesome system Nextiva

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From my point of view Nextiva is one of the best phone systems. It was recommended to me by my neighbor and I've been a customer of theirs for nearly 3 years. I don't prefer to rate anything perfect and think Nextiva is around 4.75 stars but this site only allows me to give them a 4 or a 5. I can't see myself using any other company. Whenever I want to make a change, Nextiva can handle it. Nextiva is able to do anything I've needed from my office phones. Plus I know a vendor is good when my employees don't complain about it.

Yes

Good internet phone system

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5
Average: 5 (1 vote)
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4
Average: 4 (1 vote)
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4.8
Average: 4.8 (1 vote)

Everyone I've worked with has been polite and pleasant to work with. The bottom line is that I saved money on my company's monthly phone bill by switching. The downside is, I pay the full rate for all of my employees. Even though some of them don't use the phones I still pay for a full line because they do need it. Having some of my employees on an unlimited plan and others on a per minute plan would have been perfect. Nextiva doesn't do this and I couldn't find a company that does. This is why I give them a four star rating for the features. The customer service and sound quality are both excellent, much better than AT&T from before.

I recommend. Good customer service, easy to implement, costs less than my previous phone bill.
Some features go unused. While I save money every month, there are countless included features I'm not using and I pay for employee phones that use their lines only a few times per week.
Yes

5 for every category Nextiva

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Prior to using Nextiva, we used an Avaya phone system. My calls didn't work well and my employees would complain to me on a daily basis on how the phones were not letting them perform their roles well. While I didn't believe them, I let them propose a new solution that would cost no more than what we were paying. They assembled a group of 4 people to do research and went through demos and calls with each phone company. After a month they came to the decision that 8x8 was the "best" provider. However, after countless setup issues and worse quality than our Avaya system, they went back and setup a Nextiva service account. The experience with Nextiva was much better and we continue to use them today. I pay $400 less than before and I no longer hear complaints about how bad the phones are. It's a good choice for business.

They don't sell Internet service.
Yes

Getting sick of service outages in the middle of the day Nextiva

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5
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Average: 4.2 (1 vote)

IF they could make it more reliable I would stay with them. I am currently in the process of finding a new provider as I know (because I spoke to the customers) that we lost business because of one of their outages. When someone wants to buy and they try to call you and your phones don't ring from your side or the customers (just nothing, not even a message saying there is a problem) the customer loses faith in you.
It's really sad because I like their service but we are a new business and every sale counts. I know there can be problems but a 6 hour outage in the middle of the day on a weekday is not exceptable. If it was only once I could accept it but it has happened 3-4 times over the past year we have had the service.
Again it's really a shame because they could be a top knotch provider if they could stay up and running. Great features and great price but poor reliability.

Excellent features which are almost all available in your control panel. Very inexpensive for what you get (especially the auto attendent) compared to other companies. The quality of the equipment and sound is good.
Way too many outages. It's usually once every 60-90 days you lose your phone system completely for 3-6 hours in the middle of the day. I don't know what type of business can afford to lose their phone system in the middle of the day but we are not one.
No

Nextiva experience

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I have six locations throughout Utah and moved from a Mitel phone system to Nextiva after we had a flood. The features, easiness, and customer service during the setup process of Nextiva has made me a fan. We currently have 19 people using the phones.

The implementation process was what impressed me the most. Professional and easy. The overall value is better than our previous Mitel system. The customer service, price, features, simplicity.
There is no in-person customer service. It's all over the phone and email. Not a significant issue for my business.
Yes

Nextiva is much better than what we had before

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My firm bills by the hour and having acces to voicemails and call logs is critical. I switched phone system companies because my last phone system would randomly reboot and it would result in clearing all of our data. This meant all of my call history information and voicemail messages would be cleared. Beyond how Nextiva is just better in every way, it's been a breath of fresh air to have my voicemail and call logs secure.

Voicemails and call logs are always available since the phone system is hosted. We don't manage or worry about the phones anymore.
Yes

Nextiva is the model

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Average: 5 (1 vote)
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Nextiva is the model other phone companies should follow. Every person I've spoken to at Nextiva has been helpful and patient. I've had my fair share of disappointing experiences from phone companies but with Nextiva I've only been impressed. The way I see it is that they're real people. The closest comparison I can make of a company that rocks as much as they do is Zappos.

Yes

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Nextiva

Scottsdale, AZ
2005Year Founded
85%Recommend
215User Reviews
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4.4865
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