close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

Nextiva Reviews

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

WORST NEXTIVA REVIEW

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I don't usually write negative reviews, however I felt impelled to let other potential users know what had occurred. I was using Vocalocity hosted service for the past couple years and looking to reduced my monthly cost. Nextiva sold me on their prices and 30 days money back guarantee. I signed up for their service on August 29, 2013. Throughout the setup process, the sales rep Andy Hu had to keep adding additional services increasing the monthly cost. (The services he kept adding were basic service that is included with Vocalocity.) By September 27, 2013 they still have not completed provisioning my account, therefore the switch wasn't completed. After almost a month and countless hours, I called into Nextiva to cancel my because the 30 days guarantee was coming up and I never got a chance to use the phone because their "on board training team" wasn't finished setting up the account. Keep in mind, I only had 20 users and it took nearly a month for the setup. During my call to cancel, their manager got on the phone and explained that he would extend the guarantee cancellation with money back for another month because he knew that the service has been used yet. Based on the supervisor's promise, I agreed to continue letting the "on board trainer" finish the account setup. Ian Buchanan, the on board tech,completed the set up approximately a week late. It was the worst decision I've ever made. All my incoming calls were sent to no where. I've lost so much money because of this. I emailed Ian and was finally corrected. A couple days later, the entire phone system went down and again lost profit because of this. Their technical support determined that their system did an upgrade but didnt copy the information over to the new system therefore my system was down. The final straw to cancel again was my toll free numbers were not working. They refused to issued the refund because they said I "used too many minutes"

Price if you needed basic hosted service.
phone went down 4 times for different reason within a month. Horrible user interface. Their support has to pretty much do all configuring.
No

Awesome system Nextiva

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

From my point of view Nextiva is one of the best phone systems. It was recommended to me by my neighbor and I've been a customer of theirs for nearly 3 years. I don't prefer to rate anything perfect and think Nextiva is around 4.75 stars but this site only allows me to give them a 4 or a 5. I can't see myself using any other company. Whenever I want to make a change, Nextiva can handle it. Nextiva is able to do anything I've needed from my office phones. Plus I know a vendor is good when my employees don't complain about it.

Yes

Good internet phone system

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Everyone I've worked with has been polite and pleasant to work with. The bottom line is that I saved money on my company's monthly phone bill by switching. The downside is, I pay the full rate for all of my employees. Even though some of them don't use the phones I still pay for a full line because they do need it. Having some of my employees on an unlimited plan and others on a per minute plan would have been perfect. Nextiva doesn't do this and I couldn't find a company that does. This is why I give them a four star rating for the features. The customer service and sound quality are both excellent, much better than AT&T from before.

I recommend. Good customer service, easy to implement, costs less than my previous phone bill.
Some features go unused. While I save money every month, there are countless included features I'm not using and I pay for employee phones that use their lines only a few times per week.
Yes

Getting sick of service outages in the middle of the day Nextiva

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
4.2
Average: 4.2 (1 vote)

IF they could make it more reliable I would stay with them. I am currently in the process of finding a new provider as I know (because I spoke to the customers) that we lost business because of one of their outages. When someone wants to buy and they try to call you and your phones don't ring from your side or the customers (just nothing, not even a message saying there is a problem) the customer loses faith in you.
It's really sad because I like their service but we are a new business and every sale counts. I know there can be problems but a 6 hour outage in the middle of the day on a weekday is not exceptable. If it was only once I could accept it but it has happened 3-4 times over the past year we have had the service.
Again it's really a shame because they could be a top knotch provider if they could stay up and running. Great features and great price but poor reliability.

Excellent features which are almost all available in your control panel. Very inexpensive for what you get (especially the auto attendent) compared to other companies. The quality of the equipment and sound is good.
Way too many outages. It's usually once every 60-90 days you lose your phone system completely for 3-6 hours in the middle of the day. I don't know what type of business can afford to lose their phone system in the middle of the day but we are not one.
No

Nextiva is much better than what we had before

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

My firm bills by the hour and having acces to voicemails and call logs is critical. I switched phone system companies because my last phone system would randomly reboot and it would result in clearing all of our data. This meant all of my call history information and voicemail messages would be cleared. Beyond how Nextiva is just better in every way, it's been a breath of fresh air to have my voicemail and call logs secure.

Voicemails and call logs are always available since the phone system is hosted. We don't manage or worry about the phones anymore.
Yes

Nextiva is the model

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Nextiva is the model other phone companies should follow. Every person I've spoken to at Nextiva has been helpful and patient. I've had my fair share of disappointing experiences from phone companies but with Nextiva I've only been impressed. The way I see it is that they're real people. The closest comparison I can make of a company that rocks as much as they do is Zappos.

Yes

Nextiva

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

My phone service works well and there isn't much else to say about it. Each time I need assistance they help me.
The support is very good.

Yes

Phone Services

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I'm a two year customer with 9 desk phones and one in our conference room. When I got Nextiva to start, we only had one phone and signed up because the price was low. Fast forward three years and I'm using more features and happy with the service. I love it.

Customer service has been good. The features that come with the phone plan are plenty and useful. Just works.
Nothing
Yes

Nextiva Phones

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

It's an excellent service for my business. Getting unlimited calling with the features they have is great. I pay less with Nextiva and get more out of it. I run business phone calls from my office, home and cell now.

Yes

One year review of Nextiva

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

The features are vast and took us a while to understand. Coming from an analog environment was a transition that took about 3 weeks to fully complete. This included porting numbers, educating employees on the phone system and new internet faxing, getting the phones installed and making sure everything was the way we needed it. The technical support is what deserves the most praise, every person has been quick, kind and knowledgeable.

Audio quality and reliability has been great. Using Nextiva for phone and fax lines, both are better than what we had before. This was our first "cloud" element, we now have our online data backed up in the cloud as well as our email and website. Technical support has been helpful each time we've contacted them, including twitter.
The features are vast and took us a while to Transferring our phone numbers took 3 weeks to complete. While there was no down time, it would have been preferred to see it complete faster.
Yes

Pages

Nextiva

Scottsdale, AZ
2005Year Founded
79%Recommend
183User Reviews
Get Quote

Overall Rating

4.273
4.43
86%
84%
86%
84%
88%

Service Locations

Recent Reviews

nextiva logo
1
Nextiva

Service is not what they claimed. Prices went up dramatically after we added lines, nothing they promised. They are way overpriced and when I tried...

February 9th, 2020 - sambanning
magicJack logo
3
magicJack

Magic jack call blocking has never worked. I have added telephone numbers to the call blocking list, and the telephone numbers are not blocked.

February 7th, 2020 - earnestl

Most Recent Blog Posts

VoLTE VoIP
What is VoLTE and How Is It Different from VoIP?

Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...

Jan 07, 2020
employee using mobile phone for international call
5 Best VoIP Service Providers for Low-Cost Internationa...

Have you ever cut a long distance or international phone conversation short with either a client or a remote employee because you were worried about racking up a hefty phone bill? If you frequently...

Jan 03, 2020