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Nextiva Reviews

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


 

Users Average Rating

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Switched from voicewing to nextiva

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5
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 Since being informed that verizon will no longer be providing us with phone service, my husband and I searched for new voip providers and decided to go with nextiva. Our number was able to transfer from voicewing and we have been generally pleased by switching to nextiva. The price is a bit less with nextiva and we have not had any issues with getting setup. I recall having some hiccups in our service when we were using voicewing and we are yet to have any call issues with nextiva so that's a plus.

Yes

NEXTIVA IS GREAT!

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As an attorney in the Internet space, I was a bit hesitate about VoIP and its reliability but NEXTIVA changed my mind.  NEXTIVA was easy to set up and its clarity is great.  I'm recommending NEXTIVA to all my clients and colleagues.  --Christopher Gonzalez, Perez Gonzalez, A Prof. Law Corp.

Yes

my phone lines

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The features with Nextiva's phone service are the best. I needed phones for my startup and did not think that a pbx made financial sense. The investment could have gone elsewhere and has. I got Nextiva so I can practically get the pbx features without the pbx. Two of the most important aspects of my business are hosted by other companies not myself. The sales person was extreamly helpful and professional. I think that I've gotten more than what I first thought I was getting when I decided to use them. Im moving into a new office next month and will be adding additional lines. I first started with one phone line and fortunately will be at about 11 lines soon. I'm used to using regular telephone service so having an online control panel to manage my account was something new to me, but I actually like it. It's convenient how I have the login to control the settings however I need to. Having used the Nextiva service for some time now like that the phones are not something I have to worry about. didnt have one problem....fast, Helpful, conviniant, and smart!    A+++++++

you must be stupid to go with another company!
Yes

nextiva was easy to setup

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The steps it took to switch our company's service to a nextiva was not as difficult as I thought. We pay for one phone line and there has not been much of a difference when comparing nextiva with verizon...... other than paying $63 less each month and having actual customer service. I had a land line connection with verizon and the quality sounds fairly the same. My main reason for switching my phone company was to save money. We have tried saving in every area possible and the $63 each month makes a big difference. Nextiva gives us long distance for free too. This cost us extra money each month with verizon. We have one 877 number and a 781 phone number, both of these were taken over to nextiva.
 
 
 

&nbsp;<span class="Apple-style-span" style="font-family: Helvetica; ">The price each month, the process to switch from Verizon, the customer service, the adapter</span>&nbsp;
Yes

From Nortel to Nextiva Review

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5
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Our office has been using a Nortel pbx phone system for about 3 years. The quality of our pbx was good and we did not have too many issues. The reason why we switched to Nextiva from our Nortel system was because of cost. It did not make financial sense for us to have an in-office phone specialist. Our firm has 9 full time employees and 12 phone lines. Although we did not have a problem paying his salary for years, we have been forced to cutoff our IT person. While he was still employed we had him do research on new phone providers and he recommended we use Nextiva. The switch from our nortel system to Nextiva was a clean one and the service has worked brilliantly. The cost benefits have helped us and therefore for cost, nextiva deserves 5 stars. The overall service quality warrants 5 stars, there have been no issues and I've recommended Nextiva to others. The Nortel system was a good move when we first came into business and did not know much. However now that we are using Nextiva, we will surely remain a customer.

Ease of use, service quality, overall value
Not switching earlier
Yes

****I AM VERY HAPPY WITH NEXTIVA******

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5
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I am a mortgage broker and have been using Nextiva's Connect 360 service primarily to have my office calls ring to my cell phone. I cannot always be at my desk so it's very helpful that the calls forward immediately to my cell. Having this feature setup was not too tough, I called into their support line and the gentleman that assisted me was helpful.After signing up for the service, I received my phone number within seconds and the control panel interface was easy to navigate.I did watch the video tutorials as well as explored through their help center on their web site. It was nice to see that a member of the support team also called to thank me for choosing them. It was a quick call, but a wonderful touch. I have enjoyed having their pbx service.
 

Yes

A Business Phone Service That Saved Us

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 I love these guys.  Great support, great voice quality, all at half the price I was paying the phone company.  www.openhousedog.com can't recommend them enough.

No Setup Fees, Low Monthly Fees, and Unlimited Calling
Yes

A Nextiva Review - Customer #16533

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5
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We have four locations in the New England area and use Nextiva in each office. The setup of the system was not as challenging as I pictured in my mind before choosing Nextiva. We had to port our number to Nextiva and this along with the establishment of our web based account was supported by their customer service dept.
The signup process was a breeze and we were well-informed of the system by our sales associate. It took us about 2 weeks to make the decision to switch from our original provider to Nextiva.
I understand that the phone service is highly dependent on the internet quality/connection. Fortunately each of our offices has a T1 connection but the quality of the Nextiva service is clear even when I take my office phone home. I should note that this is probably one of my favorite points of the service....the fact that my office phone can be taken home yet work like I'm in the office.
Whenever we have any questions their customer service dept has been good in providing us with answers. As our business continues to grow we will expand our service with Nextiva. 
 

Yes

Nextiva Review by KC

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5
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Average: 4.8 (1 vote)

My business and phone companies never got along. First I was with MCI who would charge me absurd fees and taxes so I moved to AT&T which was nearly the same story, loads of fees and taxes that don't make sense. Throughout the process of moving providers I've been fortunate enough to keep my phone number so my customers don't really know that I've actually switched companies.
The switch to AT&T was not tough and the same with Nextiva, the transition was quite simple. The fact that Nextiva handled the majority of the process for me saved me money and stress. In using Nextiva, I've found a phone provider that cares about my business. This was something that was lacking with my previous phone providers. My company has been in business since 1993 and I've realized what it takes to succeed, caring about your customers and hiring well. Reviews of companies are not something I do on a regular basis, I have my own company to worry about :) but I've grown an appreciation for the service and people at Nextiva. 
 

*Support - Email and Phone*Price - Better than what I was paying with my previous providers. For 7 phone numbers, its a good deal.*Soft phone and auto attendant*Transition process
Yes

Nextiva and find me/follow me

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The feature we use the most and the reason why we chose Nextiva was because of the find me/follow me. It's crucial that clients and partners are able to contact us at anytime and having our service managed via the web is good. Having the calls ring our office and cell's at the same time was we needed. 6 of us work under the same toll-free number and its great how we have separate logins allowing us to manage our own extensions. I would say that none of us in the office are technical so the simplicity of the service is fabulous. My experience would rate the Nextiva service as a gem. When we signed up - setting up our service was nearly immediate. We established all the profiles from the control panel and the auto attendant recording was impressive. It blows me away that they recorded this for us for free. Support answered the phone fast and was helpful when we wanted to have our account reviewed just to make sure we were doing everything right.

Yes

Pages

Nextiva

Scottsdale, AZ
2005Year Founded
74%Recommend
194User Reviews

Overall Rating

4.05
4.27
83%
80%
83%
81%
85%

Service Locations

    Plan Info
    Plan Name Nextiva Office Pro
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Unlimited Virtual Faxing
    • US Customer Support
    Notes International rates apply to international calls.
    Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Pro Plus
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Conference Bridge
    • Mobile App
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $22.95
    Promo Price N/A
    Price Disclaimer As low as, per month/user
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Enterprise
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Call Recording
    • Nextiva Toolbar
    Notes -
    Plan Pricing & Services1
    Regular Price $29.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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