Nextiva Reviews

Name: Nextiva
Address: Scottsdale, AZ
Rating: 4.1

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Write your own review

Transferred our number and got the service setup easily

Lindigo Feb 20, 2009

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

We went from a pbx system to nextiva. Almost everything was working well with the pbx but we started looking for something new when I noticed we can switch from having everything in our office. We considered some information we read on the web and nextiva has been great. Having our system transferred from the pbx to nextiva without much work was a plus. The level of service we have received has been very very good. I have to thank them for making the switch fairly seamless. Our numbers went over to them and there werent too many kinks. The choice to change our phones was a good one.
Our pbx was our first phone system and it was fine. But with nextiva having an online interface is great and my customers did not notice any change which is best. I highly recommend nextiva.
Indigo

InTalk/Nextiva

DanVito Feb 20, 2009

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 3 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 1 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 1.4 (1 vote)

After a bad experience with MagicJack, I was swayed by all the good reviews for InTalk/Nextiva and decided to give them a try. At first, I was blown away with how responsive they were in setting up my account, starting the process of porting my existing Verizon number and getting me the equipment.
In fact, I even complimented them on their service, telling them if my initial experience was any indication of their service, I would be very pleased. Big mistake. After that moment everything went downhill - fast. For the last 2 weeks I've been trying to get their tech support to correct a problem where my phone doesn't ring on incoming calls. I can call out just fine, but everything inbound goes straight to voice mail. I've spent hours over 4 different occassions with their tech support (which I must admit were fairly easy to reach). 1 tech managed to get the system to work, but it didn't last and subsequent contacts were fruiless.
Now I'm in the uncomfortable position of having my Verizon number ported to a company that can't get me reliable service. Peachy.
Be forewarned, if they say they will call back, they don't. 4 times I was told they'd call back - 4 times I had to call them. As I write this I am, again, waiting for them to call me back. While waiting, I've already gone through the sign-up process with ITP (my LAST try with VOIP) AND finished this review. p>

Pros None

Cons They seem too busy to be interested in a single-line customer

Easy to use, customer service is fantastic

TechPad Feb 18, 2009

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I have to share our experience with Nextiva. We had a old PBX from talkswitch for our 5 person company and service with Qwest for phone service. After going through a few companies we ended up with Nextiva's 360 plan. They helped us setup our remote employees with some phones and a few adapters, walked us through the online interface and helped us meet our needs. The end result was that we were able to save over $400 a month on phone service. lol what more can you ask for?

Pros Great Customer Service, Price and Reliability 

Cons None so far, I use my cell for 911 

Follow Up

FlaUser Feb 18, 2009

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 4 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 4.4 (1 vote)

This is a follow up to my posting the other day. Unsolicited, I received a phone call from a Nextiva Q/A member. They have addressed my 911 address issue. The caller ID problem is some sort of infrastructure problem and should be addressed over the next few days. I also had a problem with the call blocking/filtering. With some verbal instructions, this has been addressed also--I had to omit the dashes when setting up a phone number in my Nextiva phone-address book. With some minor edits to this web application or detailed instructions, this could potentially minimize frustration for future users.
I only have a SOHO account with Nextiva so I'm a small customer. But I can honestly say, I have NEVER had a company want my business so badly as to follow up with me to ensure my that my problems have been completely resolved. I can't say that about my former legacy POTS provider!!! Thanks for following up Nextiva!

voice over ip phone service

itriad Feb 17, 2009

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

What I've been impressed the most by is the quality of calls, not only when I use my office phone but also my soft phone when I travel. Getting the service setup and running was not as daunting as I had believed. It's good that all my calls are free in US. The only company that deserves five stars in my book, is my own. But coming from a service that cost more and practically came with nothing, Nextiva has been nearly perfect.

Pros customer service. price. no contracts.

Cons None

Nextiva: I signed up Dec 08 and had my number ported the next month

FlaUser Feb 13, 2009

user_review

Sound Quality

Average: 3 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 2 (1 vote)

Features

Average: 1 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 2.8 (1 vote)

I signed up Dec 08 and had my number ported the next month. When dialing 911, it currently does not pass my address information to the 911 call center. Caller ID only passes the number, not the name. The profile/business rules set up for call blocking, etc. have not worked. I have called customer service repeatedly. While I can usually talk to a polite customer service rep, I cannot get followup resolution to my problems. Phone service has been fairly reliable after working out several other configuration issues with my ATA device and web page profile, although while talking last night my phone call got dropped and had to redial. What am I doing wrong that others are having such a positive experience with this company?

my phone service

Shawn Hays Feb 12, 2009

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I was gona go with a few other companys but they were all trying a way to take advantage.....I couldnt be happier with Nextiva's service. I am paying less than what I was before and really like what I'm getting. Not having to track our outgoing calling is also good, I have 6 guys on the phone that call leads all day long. We focus on clients in California as this is where our business is located. We don't have to pay for long distance calls or anything like that. We are yet to have any surprises with our phone bill. Support is efficient. Stick with em!

Pros cant  be better.

Cons none

Nextiva is my VOIP #1 winner!

voipemm Feb 11, 2009

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I actually signed up for their SOHO (small or home office) VOIP service and it's 19.95/month vs. 29.95/month. It was very easy to setup, just connected directly to my phone and router and boom. Done! I have tried several VOIP companies in the past and read reviews here and needed to give my input. The customer service is great and english native speaking. The quality is perfect and I have been using for 1 week now and am ready to dump my copper wired/AT&T service! no need to spend more than necessary. This has minimal bells & whistles but has all the essentials like call forwarding, voicemail, caller ID, etc. I doesn't have music on hold, and a few of those sorts of things, but it's as good as copper so I'm sold 100% on it.

Pros Easy of use, English-native-speaking customer service, 100% quality of regular phone

Cons None to date.

Nextiva is the Best Thing since slice bread

wally Feb 09, 2009

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

It is in my opinion that Nextiva is the best thing since slice bread.
I am the President of a Recruiting firm with recruiters all over the US, they all work from home.
Nextiva allows us all to have one 800 contact number with different extension , so we can maintain legitmacy and organization.
The customer service is second to none , the yhave always been helpful even when i have not been very kind.
I really recomment that everyone with a business get Nextiva, it is really the BEST thing since slice bread in phone systems.
it is also so affordable.

Afraz Wally Mohammed
New World Staffing Inc

Nextiva: service department problems

hibplan Feb 08, 2009

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 2 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 1 (1 vote)

Reliability

Average: 3 (1 vote)

Rating

Average: 1.6 (1 vote)

Nextiva
I just switched over to Nextiva from Vocalocity (I woulod say that Nextiva is much better than Vocalocity but this is an industry that really needs a good culling....I am be no means a tech person - for the most part I gather more useless information then ever before and bought into the concept that I need all of this info. I really like nextiva so far just have issues with their service dept, I have a small business (3 employees) and just wanted to replace my "telephone company" competition is alwasy good for the consumer...each time I call the customer service dept to have my phones set up that all phones ring and if no one answers it goes to voicemail. Unfortunatly, there is really only one person that I've spoken to that gets it...and does not try and change the way we do things here. Each of the other service people tend to not listen to my issue and just automatically tries to "fix" things that really causes more problems for good. Nextiva has no concept of the value of my time - we have easily lost any sort of savings that we intended to have by switching to Nextiva just through my time waiting on the phone for service or trying to fix this stuff.
I hope that this company understands that service counts not so much price....get it together and they will have a supperior product and name.
Just like this review board....there is enough crap to send someone to the moon as far as bold, paste from word even insert a freek'n smiley face...but put something useful on this like "spell check". what's wrong with these people!!!!
If most of us new how to use all of this crap we wouldn't need the phone company in the first place....just stupid!
I also just noticed that the ratings that I complete and the ones that are shown to the public are different.

Dirk Alexander

Nextiva

Scottsdale, AZ

2005Year Founded

194User Reviews

Overall Rating

4.27

Sound Quality83%

Reliability80%

Features83%

Customer Service81%

Price85%

Plan Info
Plan Name	Nextiva Office Pro
Plan Summary	-
Key Features	No Set-up Fees Unlimited Calling Unlimited Virtual Faxing US Customer Support
Notes	International rates apply to international calls.

Plan Pricing & Services¹
Regular Price	$19.95
Promo Price	N/A
Price Disclaimer	N/A
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	No


	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	


	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³

¹Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

³The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

Plan Info
Plan Name	Nextiva Office Pro Plus
Plan Summary	-
Key Features	No Set-up Fees Unlimited Calling Conference Bridge Mobile App
Notes	- This Plan is available in the following countries : United States Canada

Plan Pricing & Services¹
Regular Price	$22.95
Promo Price	N/A
Price Disclaimer	As low as, per month/user
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	No

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				N/A
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				N/A
			
		
	
		
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				Included
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	


	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³

Plan Info
Plan Name	Nextiva Office Enterprise
Plan Summary	-
Key Features	No Set-up Fees Unlimited Calling Call Recording Nextiva Toolbar
Notes	-

Plan Pricing & Services¹
Regular Price	$29.95
Promo Price	N/A
Price Disclaimer	N/A
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	No


	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	


	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³

Recent Reviews

Jivetel Communications

I totally agree with the other reviewer (there's only one other review at this time). I've been using Jivetel for our office for about 8 years now,...

April 16th, 2024 - RobGreenfield

iTalkBB

I signed up for a TV streaming box from iTalkBB a few months ago, which was fine at first. But they recently contacted me out of nowhere and told me...

April 15th, 2024 - Nownow Miao

Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers

Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale

Plan Minutes
Local Min.	Included
Add'l Local Min. Cost	N/A
Long Distance	Unlimited
Incl. Long Distance Min.	N/A
Add'l Long Distance Min. Cost	N/A